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Courtyard Panama at Metromall Mall

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Courtyard Panama at Metromall Mall
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446 Reviews from our TripAdvisor Community

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Chiriqui Province, Panama
Reviewed 6 days ago NEWvia mobile

This isn't a Marriott. They have a Marriott sign but the service isn't Marriott. My wife waited an hour and a half for a shuttle bus. She eventually took an Uber. Once at the hotel she saw the shuttle. The only name is a little tiny circle that says Marriott. She called and no one explained that. Then after 20...

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Helpful?
Thank Carltico
Juan F, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear. Carltico Thank you for taking part of your time and giving us your comment. At the same time we thank and we would like to offer an apology for the time that your Wife has to wait for the shuttle service and also for the experience of perceived service. This is an isolated case which we have seen with...

Reviewed 1 week ago

This is one of the best hotels I've stayed in! I've had a lot of experience traveling and this one has been the best hotel stay due to their friendly staff, cleanliness, and great service. Josué y Carlos took their time to talk to me and get to know me. They remembered me from my visit last year and although...

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Helpful?
Thank Dani D
BruinsFanNJ
Reviewed 2 weeks ago via mobile

We stayed here because our flight arrived late at night and the resort we would be staying is about two hours away. The shuttle is a plus, the will pick you up from Tocumen Airport. It took us about 15 mins to get to the hotel. Reception staff was very courteous and professional. Room size is standard for Courtyard Marriott...

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Helpful?
Thank BruinsFanNJ
NY-Maine
Reviewed 3 weeks ago

Clean, friendly, central location, moderately priced, next to Mertomall with upscale stores. Upon arrival the check in was professional and courteous. Our bags were taken from the cab to our clean comfortable room. A overall comfortable stay.

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Helpful?
Thank Peter B
Juan F, Gerente at Courtyard Panama at Metromall Mall, responded to this review

Dear. Peter Best regards From Courtyard Marriott at Metromall Mall. We appreciate your feedback about your stay with us, specifically about our location, and our service, and about the cleanliness. Your comment area really important because let us to improve every day. In your next visit to Panama will be a pleasure receive to you in our hotel. sincerely Juan...

Managua, Nicaragua
Reviewed 4 weeks ago

Overall, a clean hotel with friendly attendants, but it seems like they don't have experience handling large crowds. The kitchen and wait staff were overwhelmed with more than 100 teens from all over Central America arriving to Panama for a swimming competition. Breakfast was insane, and they ran out of everything. They also had a hard time arranging for large...

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Helpful?
Thank Rose Mary G
Juan F, Gerente at Courtyard Panama at Metromall Mall, responded to this review

Dear. Rose Thank you for your time and write us about your stay with us, and about our service, at the same time we have taken action on your recommendation in large groups, which was an isolated case that we present ourselves, and we have already Taken action to be able to correct the future. We have taken action so...

Lima, Peru
Reviewed March 3, 2017 via mobile

The people was very nice but the hotel itself was lacking the Marriott touch. We had lunch brought to us with no napkins, no silverware or drinks we had to ask for it and it took way too long. I was really disappointed. The pool had way too much chlorine!!

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Helpful?
Thank Quipu1
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Quipu1. Thank you for your valuable review. I assure you we'll take inmeddiate actions in order to improver this kind of experiences. We really hope to see you soon. Sincerely,

panama
Reviewed February 27, 2017

I work for SPG as now we are a brand we have the discount also in Marriot. I booked the hotel as my boyfriend was celebrating his birthday. I called from work asking to talk to the concierge or the guest relations departemnet they said they didnt have any as I wanted to buy an amenite like a cake to...

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Helpful?
Thank lina n
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Lina. Thank you for your feedback. I really sorry and please be assure we'll take immediate actions on this matter. Please give us another opportunity to show you how we'll improve. Sincerely, Marcos Romano

Buenos Aires, Argentina
Reviewed February 13, 2017

Room were not clean and asked to be changed. The second room seemed to be hot, although AC worked ok, as it was never aired. Breakfast could be better and staff at reception desk could be more polite. Good wifi and good airport transportation for free.

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Helpful?
Thank bmacchello
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear bmachello. Thank you so much for taking the time to share about you recent experience. We really sorry to bring a service below your expectations, I promise to work harder in order to improve our service and our product. Would be great if you give us a second opportunity to show you our improvement. Sincerely, Marcos Romano General Manager

Langhorne, PA
Reviewed February 11, 2017

I'm Marriott lifetime platinum, so been to a few & my wife and I stayed at this one 3 times in January. This Courtyard is a good one, with a typically "Marriott" friendly & helpful staff. It is in a great location near Tocumen airport with easy road connection to Corridor Norte. Free airport shuttle has been recently added &...

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Helpful?
Thank Jim_Patricia
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Jim_Patricia. Thank you, thank you, thank you for your amazing review about you recent experience in our Courtyard Panama at Metromall. We feel proud to bring the best service and to have the best product in Airport area. We're the only airport Hotel within a shopping mall. We recently add a complementary shuttle service to and from the airport....

Asbury Park, New Jersey
Reviewed February 3, 2017

This is a typical courtyard. Rooms nice and clean. Staff is very friendly. The pool area is well kept as well as the lobby. Near a mall for shopping and near airport for early flight. Courtyard provides shuttles to airport - nice perk.

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Helpful?
Thank pjaquinto
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear pjaquinto. Thank you for sharing your comments about Courtyard Panama at Metromall Mall. We feel proud about our property and we love to hear good comments about our cleanliness and our beautiful garden and pool. Most of our clients say this is an like and oasis near the airport within a great shopping mall with several restaurants and entertainment...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
This shopping hotel is just 4 miles away from Tocumen International airport and it's the only hotel located within the Metromall shopping complex, where you will find more than 260 shopping and entertainment venues including department stores, boutiques, coffee shops, restaurants, bars and bistros. This unique shopping complex also offers a free shuttle to Multiplaza Mall, with more than 350 venues for your enjoyment. Our hotel amenities include room service, a fully equipped fitness center, spacious garden pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Centro which serves breakfast, lunch and dinner. All rooms feature 32" LCD TVs, free Wi-Fi internet with streaming speed access, soundproof windows, 300-thread count Egyptian cotton linen sheets and more. Costa del Este, Panama Viejo, the Panama Canal and other attractions are at your fingertips when you stay with us. ... more   less 

Additional Information about Courtyard Panama at Metromall Mall

Address: Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
Location: Panama > Panama Province > Panama City
Price Range: $85 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Panama at Metromall Mall 3.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Courtyard Panama Metromall Hotel Panama City
Courtyard Panama At Metromall Mall Panama City
Hotel Style:
#7 Family Hotel in Panama City
#12 Romantic Hotel in Panama City
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard Panama at Metromall Mall staff and other travelers.
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Questions? Get answers from Courtyard Panama at Metromall Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best views on both sides”
667danid, 1 week ago | Read review
“Look for deals to Marriott Rewards members”
C5123GLcarlosr, Oct 7, 2016 | Read review
“All rooms are good”
chinamom62, Aug 21, 2016 | Read review
“Don't take the rooms in front of the elevators, quite of noisy sometimes.”
855guya, Aug 4, 2016 | Read review
“Great view, near the airport, next to Metromall and Los Pueblos.”
nancyrL6827DT, Jul 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question