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DoubleTree by Hilton Hotel Panama City - El Carmen

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Traveler (460)
360
Panoramas (41)
Room & Suite (170)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#39 of 125 hotels in Panama City
Location
4.5
Cleanliness
4.4
Service
4.1
Value
4.2
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Rooftop terrace
Valet parking
Wifi
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Shared kitchen
Shops
First aid kit
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Hair dryer
Room service
Safe
Laptop safe
Minibar
Flatscreen TV
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish

Location

Vía España y Av. Federico Boyd Bella V, Panama City Panama
DoubleTree by Hilton Hotel Panama City - El Carmen
1999Reviews64Q+A100Room tips
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Redwolf-124 wrote a review Jul 2023
Czech Republic351 contributions89 helpful votes
+1
This hotel was not the best choice. They had a suite of 105 m2 with a view of the sea and the old part of Panama City. The room was really big. Maybe too much, but it was our choice. After the shower, I wanted to get a beer from the minibar and realized that it wasn't there. I call the reception that I don't have beer. Answer: We cannot bring it to you because you do not have open minibar credits. I say the room is over $300 per day and I will certainly pay the $2. Unfortunately. You will have to pay a deposit at the reception or you can go to the bar. I go to the front desk, where they take 300 USD from my card as a deposit for the minibar. I ask that there are no slippers in the room. They brought me the worst and cheapest. I call the reception that they are small. A: We only have one size. I have a leg 43 atk normal. The cleaning lady always only cleaned the bed and did nothing extra. She didn't change the glasses on our table, etc. The first day we went to the hotel for dinner. Something horrible. The food was inedible. They should really change the chefs there. And a high price on top of that. I think this was our last visit to the Hilton brand.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Choose another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dr Happy wrote a review Apr 2022
Denver, Colorado186 contributions170 helpful votes
Hotel's Favorite
Well from this hotel you will have a lovely view out over the water which is great. You can walk to some places near to the hotel but otherwise it is convenient to use uber to go for sightseeing. Good breakfast.
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Date of stay: July 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jasmine wrote a review Apr 2020
United Kingdom19 contributions16 helpful votes
On our arrival we spent one night in this hotel, we had booked a beautiful suite, very large room with a living room, a beautiful and large kitchen, several toilets and beautiful bathroom, on the other hand no balcony or terrace, but beautiful view , nice breakfast buffet, somewhat cold common areas, but very good value for money
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar Hoyos R, Gerente at DoubleTree by Hilton Hotel Panama City - El Carmen
Responded May 31, 2020
Dear Guest: We appreciate your evaluation, we hope to visit us again. Best regards, Oscar Hoyos, DoubleTree Panamá.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JolyB wrote a review Apr 2020
Hartford, Connecticut42 contributions14 helpful votes
We were in Panama Mid March for 4 nights when Corona Virus was just started to impact the world. Our flight arrived before time and it took us only 15 mins to pass the customs. They were checking incoming passengers temperature wearing full body suits - a sign things will be getting bad. At the airport they passed our luggage through x-rays but still we were out in 30 mins. The hotel is 30 mins from the airport and located in a very urban downtown location. There are many great restaurants, shopping stores, fast food, banks and a lot of traffic at walking distance. We had a larger unit with a sitting area which was enough for 5 of us. There was a small fridge and a coffee maker. Our unit had the city view and on the 5th floor. The elevator is really small and its supposed to hold 8-9 people. On the top floor/roof top there is a gym, pool and hot tub. There is a small sitting area too. There must have been some sandwich or fast food shop there as there was a kitchen and vending machine. It was very hot and humid in Panama and the pool was a welcome break. We had the breakfast included due to gold status and had a good variety in the buffet. We also ordered made-to-order omelettes. They had some local options as well like meat and tortilla. Fresh fruit was a plus. The first day they had no place to seat us so we sat in the conference room but saw people number dwindle as Corona grew. There were taxis and Uber always available outside the hotel. The lobby area is well maintained and there was a bar area, sitting sofas and a small concierge desk. I found the reception staff very friendly and helpful. They guided us every night to the best restaurants according to our tastes and moods. They guided us to local attractions and arranged for taxis and Uber. One of the night employee was particularly helpful - don't remember his name. We asked him about the situation in Panama every day and he recommended we should leave before they shut down the airport. We were lucky to have left before the shutdown occurred. There was nothing to do in Panama anyway - Canal, Malls, Attractions were shut down. The restaurants were operating at 50% if at all. We have a really good time at Double Tree. Last day we just spent time at the pool which was shut down later after we left, went out for lunch, rested in the nice A/C room and then went for a walk and dinner later. I wish we had been to Panama at a better time but we had a great time never the less.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Higher floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar Hoyos R, Gerente at DoubleTree by Hilton Hotel Panama City - El Carmen
Responded May 31, 2020
Dear guest. Receive a cordial greeting. We appreciate and value your positive comments regarding our service, we are pleased to know that we have met your expectations. We hope to have you back very soon to our hotel. Oscar Hoyos, DoubleTree Panamá.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Siempreotravez wrote a review Mar 2020
Sacramento, California119 contributions51 helpful votes
We arrived about 11 am after an overnight flight. We were greeted warmly and pleasantly surprised to learn that our room was ready. The room was large enough with a very comfortable bed, couch, chair and desk. Plenty of outlets. The bathroom was very nice with a separate shower and tub. At about midnight on our first night we were informed that our cruise that was scheduled to depart in a day and a half had been cancelled due to the COVID-19 pandemic. The hotel graciously worked with us to permit us to extend our stay 2 extra nights. Front desk staff were very helpful in advising us about the neighborhood and other Panamá City attractions. The neighborhood is fun. Calle Uruguay is nearby with lots of bars and restaurants. The El Carmen subway station is nearby as is the beautiful church. We will definitely be back in Panama City and when we are back, the Doubletree will be a fine place to stay.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar Hoyos R, Manager at DoubleTree by Hilton Hotel Panama City - El Carmen
Responded Mar 21, 2020
Dear guest. Receive a cordial greeting. We appreciate and value your positive comments regarding our service, we are pleased to know that we have met your expectations. We hope to have you back very soon to our hotel. Oscar Hoyos, DoubleTree Panamá.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lykia H wrote a review Mar 2020
Bartlesville, Oklahoma2 contributions
We visited this hotel for a 1 week stay in Panama. We absolutely loved our stay. The hotel was in a great location close to food, shops, the metro, and entertainment (casinos, etc.) The staff were very helpful. They recommended places to eat and things to do during our time. The rooftop was awesome. The internet was great. Overall, I would definitely come back! A couple of things: 1. The bed sheets were dirty and had stains on them. The cleaning staff was excellent however frequent changing pf sheet is necessary, especially between guests. 2. Sometimes the room smelled a tad sour 3. The beds are sitting on a metal underbody. This made the beds loud when getting up and down, etc.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar Hoyos R, Manager at DoubleTree by Hilton Hotel Panama City - El Carmen
Responded Mar 21, 2020
Dear guest. Receive a cordial greeting. We appreciate and value your positive comments regarding our service, we are pleased to know that we have met your expectations. We hope to have you back very soon to our hotel. Oscar Hoyos, DoubleTree Panamá.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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monicahoare wrote a review Mar 2020
Bocas del Toro Province, Panama1 contribution
The Check in and Welcome was very personalized. Breakfast was varied and very tasty. The stairwell and room needed some minor updating, however the king bed we had was phenomenal. We would have liked a shuttle service to and from the airport included in the stay, however the front desk was able to arrange a taxi service.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar Hoyos R, General Manager at DoubleTree by Hilton Hotel Panama City - El Carmen
Responded Mar 11, 2020
Dear guest. Receive a cordial greeting. We appreciate and value your positive comments regarding our service, we are pleased to know that we have met your expectations. We hope to have you back very soon to our hotel. Oscar Hoyos, DoubleTree Panamá.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bipin parmar wrote a review Mar 2020
East Berlin, Pennsylvania15 contributions3 helpful votes
Hotel is nice and clean. Carmen church and metro station is just few steps away. Rooftop swimming pool is good and nice view of city from there. Gym and business center facility are ok . Breakfast was delicious and room was clean and spacious. Check in and check out process was quickly done by employee Mr. Pedro Garcia who also speaks good English.
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Date of stay: June 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar Hoyos R, General Manager at DoubleTree by Hilton Hotel Panama City - El Carmen
Responded Mar 9, 2020
Dear guest. Receive a cordial greeting. We appreciate and value your positive comments regarding our service, we are pleased to know that we have met your expectations. We hope to have you back very soon to our hotel. Oscar Hoyos, DoubleTree Panamá.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pamela J wrote a review Mar 2020
Panama City, Panama1 contribution
I have to say, having stayed at many Hiltons in the US and abroad, that staying in this hotel was one of my worst experiences. As you come In, there is a chemical smell leaching constantly in the lobby. The personnel is undertrained and not very hospitable. The bathroom wasn’t very clean and the towels were worn and rough. Then of course, as luck would have it out A/C stopped working in the middle of the night. With half of us trying to sleep in the heat, the staff’s best consolation the next morning was “you should’ve called”... big what you would expect from a hotel line that prides itself with top notch service. I don’t think I’ll ever be back here. It’s not worth it. Take a hotel where you will have a good service guaranteed and where you leave feeling the staff will accommodate you on top of all.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar Hoyos R, Gerente at DoubleTree by Hilton Hotel Panama City - El Carmen
Responded Mar 5, 2020
Dear guest. We appreciate and value your comments and observations, these allow us to make the necessary adjustments in order to offer the best service which has characterized us. We have immediately escalated your recommendations to the area in charge in order to take the necessary corrections. We apologize for the bad experience. We hope to have you back very soon to our hotel and allow us to show you our ESTELAR service. Oscar Hoyos, DoubleTree Panamá.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Um_Thandi wrote a review Mar 2020
Johannesburg, South Africa27 contributions20 helpful votes
Check in took over one hour with long queues and many frustrated guests. No gym or place in which to change clothing before embarking on a long evening flight after a day in humid Panama. I was advised by the check in staff to just change in the public toilets or book a room (for 100 USD) for a quick shower and changed of clothing.
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Date of stay: February 2020
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar Hoyos R, Gerente at DoubleTree by Hilton Hotel Panama City - El Carmen
Responded Mar 3, 2020
Dear guest. We appreciate and value your comments and observations, these allow us to make the necessary adjustments in order to offer the best service which has characterized us. We have immediately escalated your recommendations to the area in charge in order to take the necessary corrections. We apologize for the bad experience. We hope to have you back very soon to our hotel and allow us to show you our ESTELAR service. Oscar Hoyos, DoubleTree Panamá.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
doubletree by hilton panama city hotel panama city
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
213
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL PANAMA CITY - EL CARMEN - Prices & Reviews

Frequently Asked Questions about DoubleTree by Hilton Hotel Panama City - El Carmen
Which popular attractions are close to DoubleTree by Hilton Hotel Panama City - El Carmen?
Nearby attractions include Iglesia del Carmen (0.1 miles), Weil Art Gallery (0.3 miles), and Alejandro's (0.1 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel Panama City - El Carmen?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel Panama City - El Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Hotel Panama City - El Carmen?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at DoubleTree by Hilton Hotel Panama City - El Carmen?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Panama City - El Carmen?
Conveniently located restaurants include Restaurante Salsipuedes, Coffee Max, and La Strega Panama.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Panama City - El Carmen?
Yes, guests have access to a pool and a fitness center during their stay.
Is DoubleTree by Hilton Hotel Panama City - El Carmen located near the city center?
Yes, it is 0.9 miles away from the center of Panama City.
Are any cleaning services offered at DoubleTree by Hilton Hotel Panama City - El Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Panama City - El Carmen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Panama City - El Carmen?
The staff speaks multiple languages, including English and Spanish.