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Hotel Riu Plaza Panama

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Hotel Riu Plaza Panama
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2,367 Reviews from our TripAdvisor Community

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Showing 759: English reviews
Reviewed 4 days ago NEWvia mobile

Stayed 3 nights at this hotel. Rooms very nice and modern, but you have to like green. Nice pool and this Saturday there was a DJ playing. Breakfast is good and the lady making the omelet is.very helpful Service of reception staff is the worst I have seen in a long time. I asked them if they could help me...

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Helpful?
Thank plGouda
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Panama, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments to management in case these standards have not been appropriately...

San Francisco, California
Reviewed 6 days ago NEW

We stayed in Hotel RIU Plaza Panama for a few days. The Management is poor. We checked in couple times in two different rooms. We found the same issue in the bathroom, the sink is not working up to overflow water, the safety box is not working, the electric outlets are not working...Also, the button in the elevator lost and...

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Helpful?
Thank 101sweety
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Panama, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments to management in case these standards have not been appropriately...

Maryland
Reviewed 1 week ago

I stayed at this hotel for a week over Christmas and I enjoyed every minute. The view of the city, the ocean and the causeway was magnificent and the location is great (Calle 50). Nearby you will find many shops, restaurants and even a shopping mall. The Hard Rock Hotel is a short walk from here if you want to...

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Helpful?
Thank Ben G
Reviewed 1 week ago via mobile

Our stay there was excellent! Staff is exceptional. Very friendly, good food & drinks. Location is centrally located to anything you might want to go see or do. Very quiet rooms with black out curtains. Would stay there again in a heart beat.

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Helpful?
Thank Candi G
Malaga, Spain
Reviewed 1 week ago via mobile

We spent 5 nights at the riu plaza hotel. From the moment you step of your taxi, the staff are there eager to provide the best service. It's definetly a 5 star hotel. As we stayed so many nights and over New Year's eve, we had the change to get to chat to some of the staff in different departments...

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Helpful?
Thank Noelia V
Stuttgart, Germany
Reviewed 1 week ago via mobile

If it would be a 3 star hotel, then everything would be ok. But they consider themself a 5 star hotel and they are not: Rooms are furnished in 70s style and you see it is like that since the 70s Atmosphere in the dining area is not nice. They offer good food and great variety but the hall is...

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Helpful?
Thank Bontzo
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Panama, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

CT
Reviewed 1 week ago

Stayed here for Dec 24-Dec 29,2016. Very nice spacious clean room. Great gym. Breakfast buffet was wonderful with a huge selection, but tough to get staff members attention for a cup of coffee. Some days better than others. Nice pool. We ate mostly at the poolside bar/restaurant. The food there was excellent. Just don't be in a hurry. It takes...

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Helpful?
Thank sunnydCt
New York City, New York
Reviewed 2 weeks ago

First, I did not book this hotel and did not even plan on visiting Panama at all. My family and I were flying down from New York City on our way to our vacation spot in Brazil. We had a short layover in panama and due to a flight delay, we missed our connection to Brazil. Copa Airlines put us...

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Helpful?
Thank V_Marie-Hugo
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Panama, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not...

Reviewed 2 weeks ago via mobile

We checked in New Year's Eve and checked out on Jan 2nd - totally enjoyed our stay. Impressed with the decor of the rooms, the friendliness of the staff and poolside atmosphere. Maybe giving suggestions about things to do in the area for New Years as an alternative to a $140 party would be a good idea. Also the all...

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Helpful?
Thank Belize S
Mijdrecht, The Netherlands
Reviewed 2 weeks ago

The rooms were a bit dated, but no complaints, everything was clean and functioned. The big safe was nice to have. The breakfast is very good. Big plus; the swimmingpool man takes away all towels and clothes from those not present. That way there are always beds available. Minus was the smell of littering at the pool. One should also...

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Helpful?
Thank arnoldkoek
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Riu Plaza Panama

Address: Calle 50 con 53 este | Urb. Marbella, Panama City, Panama
Location: Panama > Panama Province > Panama City
Price Range: $113 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Plaza Panama 4*
Number of rooms: 644
Reservation Options:
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Also Known As:
Hotel Riu Plaza Panama Panama City
Hotel Style:
#6 Business Hotel in Panama City
#8 Family Hotel in Panama City
#12 Spa Hotel in Panama City
#16 Luxury Hotel in Panama City
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Plaza Panama staff and other travelers.
43 questions
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Miami Beach, Florida
5 months ago
Washington DC, District of Columbia
7 months ago
chicago, illinois
over a year ago

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Questions? Get answers from Hotel Riu Plaza Panama staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“best view, quiet floor”
 of 5 bubbles 101sweety, 6 days ago | Read review
“Ask for a room facing the causeway for the best views”
 of 5 bubbles beng45, 1 week ago | Read review
“Horrific, do not stay here.”
 of 5 bubbles shirlanad, 2 weeks ago | Read review
“do not reserve for three, they will give you a sofabed”
 of 5 bubbles 929haroldo, Dec 13, 2016 | Read review
“See my review”
 of 5 bubbles 624fernandob, Nov 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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