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InterContinental San Salvador - Metrocentro Mall

Boulevard De Los Heroes Y Avenue Sisimiles Avenue Sisimiles, San Salvador AP 05 44 El Salvador
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Traveler (462)
Room & Suite (148)
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About

#2 of 57 hotels in San Salvador
Location
4.4
Cleanliness
4.7
Service
4.6
Value
4.4
InterContinental San Salvador-Metrocentro Mall is a luxury hotel located in the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls. During your stay, enjoy exceptional dining at our selection of restaurants including Faisca do Brasil, Nau Sushi Lounge, or Picasso Stone Flame Oven. Relax with an indulgent spa treatment, rejuvenate at the fitness centre, or simply relax in your elegant guest room after exploring the city.
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Property amenities
Parking garage
Public wifi
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Neck massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Telephone
Iron
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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Location

Boulevard De Los Heroes Y Avenue Sisimiles Avenue Sisimiles, San Salvador AP 05 44 El Salvador
InterContinental San Salvador - Metrocentro Mall
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Matthew R wrote a review Mar 2024
Columbia, Maryland204 contributions216 helpful votes
This was a very good stay and now I've actually stayed at every InterContinental hotel in Central America except for the one in Costa Rica. Overall, this InterContinental location is similar to the other ones in the region in that it is a comfortable oasis in the middle of a hot, busy, sometimes chaotic city. The hotel itself structurally is older but overall pretty well-maintained. Rooms showed signs of some updates in the bathroom (although water leaked out from the shower all over the floor repeatedly.) The hotel room was very, very clean (so important!) with an excellent bed which is consistent across the region's InterContinental hotels--yeah--along with great quality towels. Air conditioning, while old and pretty noisy, was very effective which is so important in a place that's as hot as this! No complaints there. Windows do a great job blocking out the noise from the busy street outside. Location is also good. In terms of areas that caused it to lose a star--the employees at the front desk are generally not very friendly. They're usually busy talking to each other and almost never would say hello, smile, or barely even look at you when you walk by them. (Even if you have been there for several days and its the same agents every day at the front desk, so they probably recognize you.) Not sure why they can't at least smile--who is training them? Wasn't really impressed with the dining choices--definitely not as good as the options at the Managua InterContinental hotel location. The hotel also didn't seem to be very interested in following through on benefits for IHG loyalty members--for example, as an Platinum Ambassador with InterContinental you're supposed to get a 4:00 pm check-out. I had to ask for it instead of it being offered (or even mentioned) and then when I did they didn't seem too familiar with the process of how to do it. They also never offered the 600 "welcome gift" points or mentioned the $20 credit that comes along with a stay if you have Ambassador status. (I of course did bring that up as I wasn't going to lose out on $20 which would have happened if I hadn't said something.) So overall a strong hotel, definitely one of the best--if not the best--in the city, but not as good as some of the other InterContinental choices in the region specifically the InterContinental in Managua or Tegucigalpa. My main recommendation for the hotel is to train the employees, especially at the front desk, to be a bit more pleasant and friendly to their clients. (Rather than just chatting with each other when guests are walking by.)
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Date of stay: March 2024
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rodney A wrote a review Apr 2023
Birmingham, Alabama49 contributions18 helpful votes
Hotel's Favorite
Spent a week here and had a wonderful stay. Staff was very attentive, and room was extremely clean and quite. Would highly recommend to anyone visiting San Salvador. Hotel also arranged transport to/from airport which was prompt and efficient. Thank you Intercontinental !
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Date of stay: February 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Suzy P wrote a review Feb 2024
Santa Barbara, California155 contributions73 helpful votes
I stayed at the InterContinental while traveling solo in El Salvador. I felt very safe and comfortable while staying here. The staff were very nice and helpful. The rooms were updated, clean and comfortable. I was pleasantly surprised. The only thing walking distance really is the mall across the street but I had no problem getting Ubers or tours to pick me up to get other places. The complimentary water was nice but there is also a little market across the street if you need more. I only ate at the hotel one night for dinner but the food was good! Overall very pleased with the hotel - it was very nice!
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Date of stay: February 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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isabella820 wrote a review Jan 2024
Vienna, Virginia84 contributions91 helpful votes
The intercontinental is supposed to be one of the better ones in the city but I was underwhelmed. The outside and lobby look promising but the rooms are outdated, cracks on ceilings, mini fridge does not cool properly, shower area and windows needs deeper cleaning. I was taken aback by the front desk staff their demeanor was dismissive/bored not friendly at all. The restaurant picasso/ NAU staff was very friendly and accommodating and food was good decently priced. But based on service and outdated rooms I would not recommend.
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Date of stay: January 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at InterContinental San Salvador - Metrocentro Mall
Responded Jan 31, 2024
Hi isabella820, Thanks for staying at the InterContinental San Salvador-Metrocentro Mall. We value your business with us. We're determined to provide a space where guests can have a pleasant stay. I'm sorry for the conditions and level of customer service you encountered during your stay. I have alerted the hotel management about your comments. I am confident that steps will be taken to improve your lodging experience. Again, thanks for staying with us. We welcome the opportunity to provide you with a pleasant stay. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TropicalTraveler78 wrote a review Oct 2023
Miami Beach, Florida230 contributions247 helpful votes
Overall good but beware it is under renovation. Business center was closed and the pool area is noisy because of the work. Very nice staff and good breakfast buffet. Rates are high for San Salvador and do not reflect that there is all this work going on. Would stay again, especially after renovation work is complete Not a great walking area around there. it's on a highway and not really near any important sights.
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Date of stay: October 2023
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Location
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from IHG Service, Owner at InterContinental San Salvador - Metrocentro Mall
Responded Dec 13, 2023
Hello TropicalTraveler78, Hosting your stay is a pleasure for us. We appreciate you for choosing InterContinental San Salvador Metrocentro Mall for your accommodation needs. Thank you for sharing your experience. I am sorry to learn what happened. I've sent your feedback to our management team as a reference for improvements. I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dingis wrote a review Sep 2023
London, United Kingdom34 contributions12 helpful votes
We chose this hotel as it looked comfortable and secure, which it was. So mission accomplished on one level. But: 1. There is a real issue with fogged windows (think they've been cleaned with a chemical that won't come off). Our room had an amazing view of a volcano, just we couldn't see it. We changed rooms but the second room was the same. 2. The service, especially at the front desk, was unfriendly and slow. There were lots of issues, but as a starting point, it may be an idea to give the staff some diversity training so they don't repeatedly question a gay couple seeking to share a room at check-in ("You meant to book two rooms right?", "But this room has just one bed" etc).
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Date of stay: August 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at InterContinental San Salvador - Metrocentro Mall
Responded Sep 16, 2023
Hi Dingis,  Thank you for sharing your feedback and staying at our InterContinental San Salvador-Metrocentro Mall. We appreciate you choosing and doing business with IHG Hotels and Resorts for your travel needs. We aim to provide a remarkable and pleasant stay for our valued guests. I am sorry for the issues you encountered with your room. I have shared your feedback with our hotel manager so we can address this immediately to improve guest satisfaction. Again, thanks for the feedback. We hope to welcome you back! Many Thanks,  Rosh D.  Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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battersea90 wrote a review Aug 2023
Sydney16 contributions20 helpful votes
Had two nights here at the end of our trip to El Salvador. Great location for accessing the Mall across the road. The room was clean and well appointed. Staff were professional and happy to assist with any queries. Good mix of local and international dishes at the breakfast buffet. Used the gym and the pool, both of which were fine. The hotel arranged a cab to take us to the airport (USD30), who was right on time for an 0500 departure. Overall, would recommend.
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Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Linda wrote a review Jun 2023
Los Angeles, California49 contributions55 helpful votes
Rough around the edges but still a very pleasant stay. Rooms were clean, well appointed and had an excellent view of the mountains. The a/c worked great, shower and water pressure in good condition. Slept like a baby in the king size bed. Had an incredible massage in their spa. Breakfast was plentiful, I was always greeted by my name and with a smile by Lucy and Brenda lovely young ladies who made my morning. I would like to recognize Raphael the door usher who helped me with transportation, he was so kind and courteous as a solo female traveler I felt cared for. Highly recommend this hotel in San Salvador.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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gil123 wrote a review Nov 2022
Philadelphia321 contributions307 helpful votes
Make no mistake, this is an excellent property and probably the best in the city, but it has some issues. The building is aging but very well maintained, with nice public spaces and comfortable rooms, though the bathroom definitely getting a little long of tooth with some cracks and discoloration in the marble and some cracking caulk. Windows don't have a clear view and need a good cleaning. The bed was excellent, as were the towels. The robe and slippers were... missing until I requested them- really shouldn't have to ask for things like that in a five star hotel. Only one small bottle of water in the room- should be two or more in a place where drinking tap water is not recommended. The AC worked well but was loud and it must have been made in the analog days before they invented numbers on thermostats because all you have is a plastic lever to move up and down and imagine what temperature it might be. The location is safe and convenient with the mall and its restaurants right across the street, though other than the mall there is not much of interest in walking distance. Service was very friendly and helpful but not too polished. Not enough info provided on checkin and some things were unclear/annoying- like the fact that the "club access" room actually means that you have access to the locked and empty lounge and can look inside and imagine what it might be like if they ever open it again. To their credit, they did provide drinks and appetizers at the restaurant instead. Restaurant food and service was generally good; breakfast buffet was not huge but quality was pretty good and it featured a nice section of local Salvadorean dishes (I hate when western hotel chains serve only generic non-local food). Overall I have to say I was very comfortable and happy with my choice and think they are doing an acceptable job providing a near-luxury experience in a developing country.
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Date of stay: November 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rowan H wrote a review Oct 2022
Cairns, Australia1389 contributions1839 helpful votes
My wife and I spent 2 nights at the intercontinental in San Salvador. We are currently travelling through Central America over 5 months and decided to stay somewhere a little bit more expensive in San Salvador due to safety concerns. The intercontinental was perfect for this. There was good security on site. The wifi worked well. The bed was large and comfortable. The room was clean and well equipped with air conditioning, TV, etc. Staff were friendly. On site dining options were appreciated. There was a metro central hall directly across from our room, as well as a large highway but the double glazed windows meant we didnt hear any noise at all. The gym facility was good, although they would benefit from getting a leg press and lateral pull down machine. We were able to get a local tour company to pick us up from this hotel and take us around the city with door to door service. Overall we had a wonderful stay and were sad to leave.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
$169 - $227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotels real san salvador hotel san salvador, intercontinental san salvador, san salvador intercontinental
LOCATION
El SalvadorSan Salvador DepartmentSan Salvador
NUMBER OF ROOMS
226
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL SAN SALVADOR - METROCENTRO MALL $105 ($̶1̶6̶7̶) - Updated 2024 Prices & Hotel Reviews - El Salvador

Frequently Asked Questions about InterContinental San Salvador - Metrocentro Mall
Which popular attractions are close to InterContinental San Salvador - Metrocentro Mall?
Nearby attractions include Centro Monsenor Romero (0.3 miles), Metrocentro Mall (0.07 miles), and Iglesia del Calvario (0.3 miles).
What are some of the property amenities at InterContinental San Salvador - Metrocentro Mall?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at InterContinental San Salvador - Metrocentro Mall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Salvador - Metrocentro Mall?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at InterContinental San Salvador - Metrocentro Mall?
Yes, a parking garage and secured parking are available to guests.
What are some restaurants close to InterContinental San Salvador - Metrocentro Mall?
Conveniently located restaurants include Faisca do Brasil, NAU Lounge, and Picasso Stone Flame Oven.
Are there opportunities to exercise at InterContinental San Salvador - Metrocentro Mall?
Yes, guests have access to a fitness center and an outdoor pool during their stay.
Does InterContinental San Salvador - Metrocentro Mall have airport transportation?
Yes, InterContinental San Salvador - Metrocentro Mall offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental San Salvador - Metrocentro Mall located near the city center?
Yes, it is 0.7 miles away from the center of San Salvador.
Are any cleaning services offered at InterContinental San Salvador - Metrocentro Mall?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental San Salvador - Metrocentro Mall offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.