Honestly, did not like this hotel. The location is not great, not bad - you can walk to certain places but there is a big highway in front of it, hard to pass. The room was run down, more or less clean but wouldn't call it spotless. The staff were fine. Close to the Novak restaurant which is a plus :) Will try to stay somewhere else next time.
We are back in this fabulous hotel restaurant for the New Year's lunch on Jan 1st... Exquisite service with premium food on buffet tables, sounds like a PR message, but it truely is exquisite. Positive atmosphere hard to find elsewhere Special tnx to Ms.Gordana for professional organisation
The worst experience for New Year's Eve and in general, for our stay which was so many times !! In order not to be rude, I must say great words for Mrs.Alexandra Stojkovic, In charge of Sales, for her kind and warm communication, but the rest of the so called hotel policies are completely unprofessional . I travel a lot and besides good accommodation, the professional attitude and guest oriented locals are the most important things for me. Here, you will get only a poor copy of Western Europe wrapped in Balkan package. While breakfast, if somehow you eat alone and go to take more food, be prepared, when coming back, not having your plate at the table !! Even if you are a regular guest, and strictly non smoker, be prepared to be accommodated in smoking area room. I am coming to the most important part of my experience of this hotel, "pet/dog friendly" local. I am coming at this hotel for years and many times with my pet, a small dog- French puddle for which I am being charged 25 euro per day ! Till this day, everything was ok with this topic until now, when one outrageous lady came to me and asked me to remove my dog from the cafe ! Well, guys if you have implemented and you are following the HACCP standards, you should do this properly ! Namely, either you are a "pet friendly" local or not. At this place, they charge you the fee of 25 euro per day like for the accommodation of it but you are not allowed to go with it in the bife and the place where the coffee and drinks are served, not the restaurant part !! I am transmitter of animal hair, saliva and similar only by being with it at the same time, when I was 2 min ago petting it, licking my hands and only min later, having breakfast at the restaurant of the hotel or having drinks at this bife with its hair on my clothes !! Sorry, the food is not served at your rooms , room service in the same room where this dog stays ?! I hope that your admin will read this and send this comment of an awful experience to the responsible ones in order to learn how to do business properly by win-win situation and not lose clients and make bad reputation !!…
The room, breakfast, parking is OK. But. The wifi is not okay, it is not working properly. there is no pants hanger in the room- and this is a business hotel:( One more point. They list the gym as a feature. It is not a gym, it is an almost empty double room - ridiculous.
We have been at this hotel the third time' as allways it was very nice. Our room was clean and every necessity you needed.The bed was comfortable and the linens were fine. Tea and coffee making facilities. Excellent breakfast with large choice of food & beverages and friendly staff ready to serve your every need with a smile. We are impressed with the service at this hotel. Stay here for the location, cleanliness, staff friendliness, delicious hot buffet breakfast, and quiet rooms. Loved this hotel and would definitely stay here again!