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Metropol Palace, a Luxury Collection Hotel, Belgrade

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Bulevar Kralja Aleksandra 69, Belgrade 11000 Serbia
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Metropol Palace, a Luxury Collection Hotel, Belgrade
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 140 hotels in Belgrade
This stunning Marriott, Luxury Collection hotel is located in the very center of the city. With its park surroundings, exceptional accommodation and impeccable service, the Metropol Palace offers you an unforgettable Belgrade experience. In addition to the exciting location and luxurious accommodation, guests can also enjoy its numerous amenities, from the peaceful privacy of the Spa & Wellness area, to an exceptional dinner in one of the hotel restaurants. The hotel’s preserved historical heritage effortlessly combines its elegance with the freshness of modern details, resulting in a refined and relaxed atmosphere. This has always been the trademark of Metropol Palace and the reason for the hotel’s famous clientele.
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Location

Full view
96Great for walkers
Grade: 96 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Bulevar Kralja Aleksandra 69, Belgrade 11000 Serbia
Name/address in local language
Getting there
Beograd Airport8 miSee all flights
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1432Reviews32Q+A100Room tips
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Popular mentions
AJac76 wrote a review Sep 12
Stellenbosch, South Africa77 contributions16 helpful votes
We enjoyed our stay at this hotel. The room was very spacious, comfortable and clean, we had a street view on the 6th floor. The rooms are quiet and you can open the windows for fresh air. It would be great if they could put hand sanitizer in the room. We had a lovely dinner on the rooftop restaurant with great views over the city and the food was very good. The staff at reception are all very friendly and helpful, Radmila at reception desk is super kind and I received excellent service from her. Good location, we could walk to a lot of places of interest. The pool area is a lovely place to relax, even outside on the patio is beautiful place to get rest from the busy city.
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Date of stay: August 2021Trip type: Traveled with family
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Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 1 week ago
Dear AJac76, thank you for this great review, since it covers all the points we are working on a daily basis in order to make them excellent. We appreciate your detailed impressions and suggestions, we will share it with the team for sure. We are looking forward welcoming you back very soon if your plans allow it, since it will be our pleasure to host you again. Thank you,
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Aly wrote a review Sep 6
Opatija, Croatia1 contribution
Hotel in a great location close to all amenities! friendly staff, great breakfast! Pool and spa area ok but hygiene could be better suggestion : perhaps it should be an obligatory to wear caps in the pool Nevertheless thank you Metropol Palace crue looking forward to see you again🍀
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 1 week ago
Dear 880alisap, thank you for this lovely review, and constructive feedback. We will share them immediately with the team involved. We are looking forward seeing you again, we are sure it will be very soon:) Thank you once again,
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eightblack wrote a review Sep 1
Denver, Colorado87 contributions36 helpful votes
My first visit to Belgrade. Loved this hotel. Old school charm. Had a suite and it was excellent. Belgrade is one of the surprise cities in Europe. The hotel is conveniently located, staff are super friendly, rooms are clean and they certainly went above and beyond to ensure my stay was as comfortable as possible. Had a drink in the bar downstairs and when I asked for another, the barman simply brought the whiskey bottle over and topped up my glass as opposed to getting a new one (loved it). This is the Serbian way! This is my new favorite European city. And the Metropole is the place to stay!
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Date of stay: August 2021
Cleanliness
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Trip type: Traveled on business
1 Helpful vote
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Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 2 weeks ago
Dear eightblack, thank you indeed for this super cool review, we loved it. It is so rewarding to hear that your first impression of the city, and hotel was this great. Especially when you recognize small perks and unique service, or our traditional genuine hospitality, it makes overwhelmed. Please, let this not be your last visit to our city, we would love to have you back, to have glass of whiskey or two. See you soon, Best regards,
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G.B. wrote a review Aug 2021
Belgrade, Serbia5 contributions18 helpful votes
This hotel's gym area is moore than perfect ! I absolutely recommend this place for everyone who's about to cloose a day with sports. The hotel's services are on da' top by the way. City has many great sport facilities and here U can have a great dinner while just watchin' the wonderful panorama of the city. ( the garage could be bigger, that's all ). We really like it with our friends every time.
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 3 weeks ago
Dear GBF01, thank you for such an nice review indeed. We are thrilled that you were that overwhelmed with our facilities, especially with our unique Limegrove Fitness & Spa Center, it is really oasis within a city. We look forward welcoming you back in the near future, All the best,
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Alexander G wrote a review Aug 2021
Zurich, Switzerland167 contributions74 helpful votes
It was the worst stay, in a Marriott while I booked suite for 2 night and also have a lifetime status with them. There is ZERO service available. (i) The suite wasn't cleaned by 3:30 pm, (ii) the welcome letter was for someone else, (iii) when I wanted to order room service I was told it takes between 45-60 minutes (at 21:00), (iv) management is in meetings all day long and (v) in the restaurant they tell you 15 min after you ordered and after served the first course that the second is not available, (vi) they promised to take something off the bill, but dont. The main response was "we are sorry" or "we are fully booked". I had booked in addition a meeting room; no service in the room and only after I walked to reception someone showed up, but never cleaned the room thereafter. The argument was "you haven't booked anything" - which was correct - but also no one offered me something. This hotel is only one mistake. Strongly recommend never to stay there!.
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Date of stay: August 2021
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Trip type: Traveled on business
Room Tip: Book no room there!
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Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 2 weeks ago
Dear alexandergY49AT, First of all allow me to apologize personally for the inconveniences you experienced. I intended to meet you and have a conversation with you before you left the hotel but you checked out very early around 05:30 and I did not have that chance to meet you. I wanted to offer the meeting room complimentary to you. I want to thank you for taking your time to share your feedback on Tripadvisor regarding your recent stay with us because in my hands that can be a useful tool I can use in order to help improve our teams and our services. I am very sad to read that we didn’t meet your expectations. This is not how we do things in Metropol Palace so I did some investigation myself to get to the bottom of every single inconvenience. Regarding the welcome letter. Originally you had booked a Junior Suite, but I wanted you to be upgraded to a more spacious suite. Obviously my personal hand written welcome note and welcome offer did not follow the mutual suite change. Regularly, by 16:00 housekeeping should have all stay overs cleaned. I understand you had an important call and you needed the suite cleaned earlier. If only we knew we would have done so. The meeting arrangements was only for the venue, but like you mentioned since you addressed to reception for coffee and refreshments and it was delivered complimentary they should have followed up for anything extra you needed or clean the room. Unfortunately, we are still in Covid-19 days and although business went from zero to 100% occupancy, there is a huge lack of staff in Belgrade and whole Serbia and around the world. Time for trainings is never enough. Definitely there is space for improvement but we are trying our best to deliver great service but obviously we failed you. Once again I offer my sincere apologies because I would love to have you back and experience the true Metropol Palace service. It would be my pleasure to meet with you. If there is anything I can do to assist you with I would me more than happy. Please do not hesitate to contact me directly. Kind regards, NIKOLAOS KALOGERAS GENERAL MANAGER
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Frequently Asked Questions about Metropol Palace, a Luxury Collection Hotel, Belgrade
Which popular attractions are close to Metropol Palace, a Luxury Collection Hotel, Belgrade?
Nearby attractions include Belgrade at Night (0.2 miles), Nikola Tesla Museum (0.2 miles), and Tasmajdan Park (0.3 miles).
What are some of the property amenities at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Yes, valet parking is available to guests.
What are some restaurants close to Metropol Palace, a Luxury Collection Hotel, Belgrade?
Conveniently located restaurants include Madera, Na Cosku, and Smokvica - Molerova.
Are there opportunities to exercise at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Metropol Palace, a Luxury Collection Hotel, Belgrade have an airport shuttle?
Yes, Metropol Palace, a Luxury Collection Hotel, Belgrade offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Metropol Palace, a Luxury Collection Hotel, Belgrade located near the city center?
Yes, it is 0.7 miles away from the center of Belgrade.
Are any cleaning services offered at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Yes, dry cleaning and laundry service are offered to guests.
Does Metropol Palace, a Luxury Collection Hotel, Belgrade offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.