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Crystal Palace Hotel

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18 - 20 Cpt. Av. Alexandru Serbanescu 1st District, Bucharest Romania
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Traveler (47)
Room & Suite (51)
Dining (8)

About

#39 of 197 hotels in Bucharest
Location
Cleanliness
Service
Value
Crystal Palace Hotel is distinguished by its location, in Bucharest’s north area, nearby the capital’s center and only 10 km away from the international airport, Henri Coanda – OTP. Its entire recent renovation, the high standard services, the kind and welcoming personnel, its conference center and business facilities, the fitness center, the modern and various guest rooms, all of these assets established our hotel to the 4 star up-scaled category.Its 74 guest rooms can host up to 160 guests. The Conference Center consists of three meeting rooms that can host any social or business event up to 60 persons. The variety of the services provided is completed by the Lobby Bar & Coffee Lounge, room service and the Choral Restaurant with its traditional and international cuisine.Our guest rooms’ diversity, design and features meet all of our guests’ special demands by being equipped with complimentary HSIA, air conditioning system, desk with electrical outlet, LCD TV, deposit box, mini-bar, comfortable mattresses, blackout curtains, opening windows, natural cosmetics and hair dryer.Due to its various room types, strategic location, conference center and facilities, high standard services, our hotel is recommended for both, business and leisure travelers, groups and long stays.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Secured parking
Wifi
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Wine / champagne
Meeting rooms
Fax / photocopying
Foot massage
Full body massage
Hand massage
Head massage
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Iron
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, French, Spanish, Italian and 1 more

Location

Full view
66Somewhat walkable
Grade: 66 out of 100
88Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
146Reviews1Q+A22Room tips
Traveler rating
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  • 5
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Popular mentions
A warm welcome from the reception staff. Nice clean crisp upgraded room. The staff in the restaurant were very accommodating and attentive. Food was good liked the buffet style breakfast. It was really quiet later in the week due to the Covid 19 lockdown.
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+1
I called in to the Crystal Palace to have an early evening meal with a client and then a light lunch the day after. The food and service were both very good and offered good value for money. Soup and a beer worked out to only £5.80 and the evening meals only £22 and that was fit two courses ( soup and main) plus a round of drinks. Bucharest is an extremely low cost place to visit. The Crystal Palace is worth a visit.
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Hotel is ok. Need some renovation and refreshing in the rooms. My room was looking towards the street and was a bit noisy. Breakfast was ok. Friendly staff. Convinient location if you need to go to Novo park and around.
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Response from Florin B, Manager at Crystal Palace Hotel
Responded Nov 5, 2019
Dear Georgi M, Thank you for taking the time to review your stay with us. I am very glad to hear that our staff made your stay a pleasant one. As far as it concerns the room, could you kindly offer us some more details since our rooms have just been refurbished and I assume that it was just an isolated case. Your additional information is extremely valuable for us. Looking forward to seeing you again soon. Best regards, Florin Badita
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Very bad air-conditioning system, weak room service standard, missing basic amenities in room such as tissue box, no mineral water offered in rooms only chargeable in minibar and only 2 small bottles available although room service is only till 10:30 pm, room service rarely picks up the call, room door does not close properly requires a push, garbage bin only available in toilet no bin in the apartment suite room, toilet seat almost broken, in addition to that they charged me over 50% of my original room rate for a late checkout, rood housekeeping and do not speak English at all, unprofessional hotel manager received all my comments with no action taken only one answer received "we will look into your complain" did not even bother to follow up upon my check out, hotel requires maintenance and is definitely not value for money, I did not have such a bad experience in such a long time and I assure I was very honest and transparent in my comments no exaggeration in Anyway.
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Response from Florin B, General Manager at Crystal Palace Hotel
Responded Sep 23, 2019
Dear Mr. Faisal, Thank you for choosing our hotel, we really appreciate your time taken to share your review. We are extremely sorry for your experience; we can assure you that meanwhile, your suggestions have been seriously taken into consideration and have been already fixed. As a General Manager of Crystal Palace Hotel, when I have greeted you at breakfast and you have shared your experience with me, I’ve started the diligences in order to make sure that everything gets fixed soon. I am constantly involved in our offered services and I treated all your suggestions with the highest priority but I am afraid that your time spent with us was rather short, only one night, and unfortunately, I haven’t had the chance to follow-up with you again. We make it our goal to achieve excellence through our customer service and I can assure you that any actions which do not accurately follow our standards, are reprimanded and also transformed into learning points. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. With reference to the late check-out supplement, as being informed by my colleagues from the Front Desk when you initially requested your departure at 19.00 o’clock, I’m sure that you understand the fact that it had to be applied according to hotel’s internal policy, especially because this information was provided to them in the same day as your check-out day, still we showed you our flexibility in applying a 50% discount. I can tell you with all my honesty that if you give us another chance, you will be pleasantly surprised. Sincerely yours, Florin Badita
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I was visiting Bucharest on business during August, when it was very hot.The hotel was built about 20 years ago, but has recently been modernised: for the most part, they have done a good job, but there are a couple of places where they slightly "missed the mark" The room: A very good sized room, with suitable quality furniture. The bed was actually quite comfortable, but the pillows were rather soft and lacking - I prefer a firm pillow. Small desk with stocked minibar (not seen one of those for a while!!), plus a "comfy chair" and small table. Large modern TV (although I never turned it on!). There is a moderm coffee making machine, plus 2 coffee cups, 2 glasses, and 2 coffee capsules, plus 2 tea bags (not the normal black tea). As a coffee drinker, I was more than happy with this! What is lacking, and for a "modern" 4 start hotel, this is unforgivable, is the lack of usable power sockets. There is one socket adjacent to the bed, this is taken up by the charger base for the room's cordless telephone. Behind the desk (and I mean behind, on the floor, hidden by the curtains) was a 3-way power block, with 2 of the sockets used by the mini-bar and coffee machine, leaving one, hard-to access, power socket! As I said, this is really NOT good enough in a modern hotel. The room is air-conditioned, using a hotel-wide cooling setup. When it works, it works well. Unfortunately, on many occasions it was not working. The day I arrived it was not working, but luckily it was starting to cool outside, and I was able to open a window. Not a great night's sleep. On other days it worked fine, yet on others it would work for part of the evening, then stop working again. For a 4 star hotel that claims to have air-conditioning, then (in the hot summer) it MUST work. The hotel is on a busy main road, and in the evening, even with the windows closed, you'll hear the siren if one or two ambulances or whatever as they come past. Other than that, it was quiet. Obviously, with windows open, you would expect some traffic noise. Bathroom: The bathroom was spacious, with a clean shower (well, except for the water-sealing strip on the bottom of the door.... filthy!). The fittings were nice, but the sink was strangely not very deep. With no plug, it was possible to wash your fingers, but it was not possible to put your actual hands under the tap! Who selected such a sink? Towels were of reasaonable size and quality. A reasonable wardrobe, with shelves at bottom for your clothes. They provide a dressing gown and a couple of pairs of slippers. The wardrobe contains a small safe: large enough for a table, but not for a PC. Public areas: The public areas of the hotel were quite pleasant, and generally kept cool. A small bar area, but seats in the lobby and outside. The restaurant was relatively small, but was never busy. Restaurant & Breakfast: Breakfast was a good mix of hot and cold foods. Whilst I served myself, I believe they would have provided table service if you preferred. They certainly brought coffee and juice to my table. The evening menu is simple and small, but the food quality was just fine - I had 2 meals here. Abd here was one of those "rough edges": the menu is a 4-way folded cardboard menu (most 4 star hotels would have a "leather" folder with multiple pages) - that had sellotape on the folds!!! Not quite what I expected. The other strange thing is that the staff seem to be over-eager to remove your plates etc. It doesn't seem to matter that you you are still actually chewing that last mouthful, or that someone else on the table still has food on their plate! WiFi: There seem to be 2 wifi systems, the older "CrystalPalaceA" etc system, which needed a password, and never worked for me. The new "CrystalPalace" wifi is open, and performed excellently - high andwithd, no dropouts. Overall I leave with a good impression. The only reason I dropped my rating from 5 to 4 was the problems with the air-conditioning, and the lack of power plugs. For travel, I used Uber - I suggest you pay the tiny extra and use a "select" car, rather than the "UberX". I found that about 60% or so of drivers understood English, and those who did were a pleasure to talk to. Compared to UK, the prices in Romania are low: taxis, hotels, and food are a lot cheaper (even in the hotel - I mean, when was the last time you ate a small dinner and a beer in a hotel for under ten pounds!) Would I stay at the Crystal Palace again? Yes.
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Response from Florin B, General Manager at Crystal Palace Hotel
Responded Sep 24, 2019
Dear Paul_blitz, Thank you for staying with us, but also for your kind review and recommendation. We are delighted to note that you had an overall pleasant experience at our venue and we really appreciate your valuable feedback on our rooms and amenities, as well as our services and food offerings. Nonetheless, concerning the less positive aspects which you have mentioned, we are aware about the lack of available power sockets in the rooms, but we have extension cords that my colleagues either from the Front Desk, or from the Housekeeping are more than happy to provide them upon request. Regarding the air conditioning which is a hotel-integrated system, I am truly sorry that it had some troubles in your room during your stay, but in such cases, I recommend you to get in touch with my Front Desk colleagues who will shortly offer a solution so as to assure you the best accommodation conditions. Furthermore, I am very pleased to announce you that we have just ordered a brand new menus template and I cannot wait to hear your opinion about them since this model is rather classy. Thank you once again for your review and for your patronage, we are looking forward to welcoming you on your next stay with us! Best regards, Florin
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PRICE RANGE
$89 - $144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crystal palace bucharest
LOCATION
RomaniaBucharest
NUMBER OF ROOMS
74
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Frequently Asked Questions about Crystal Palace Hotel
Which popular attractions are close to Crystal Palace Hotel?
Nearby attractions include Promenada Mall (0.5 miles), Spatiu Tehnic (0.5 miles), and Fortuna Palace Promenada (0.5 miles).
What are some of the property amenities at Crystal Palace Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crystal Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crystal Palace Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Crystal Palace Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Crystal Palace Hotel?
Conveniently located restaurants include NOR - Sky Casual Restaurant, Casa Di David, and Zaitoone Restaurant.
Are there opportunities to exercise at Crystal Palace Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Crystal Palace Hotel have an airport shuttle?
Yes, Crystal Palace Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crystal Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystal Palace Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Crystal Palace Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Romanian.