A experience I would never repeat. No one at the reception,had to go to the restaurant for them to call the person in charge with the reception. Then, some of the elevators don't work,bad looking rooms(old, communist) according to a 5 stars hotel, draft coming from the window,the heat wasn't working and for a double room you receive only one kit for the shower. Very impressive lobby, but that's it. Food was good though, but I will not recommend this experience.
I spent only one night at the Athene Palace Hilton Bucharest and my entire stay was far above any expectations. Before my arrival I received a very detailed email explaining the adjustment in services and the new procedures related to Covid19, an excellent way to reassure me that my stay will be safe and to manage my expectations. At my arrival the check-in was very efficient and polite despite the physical barriers of masks and protective screen I felt a genuine warm welcome. The Front Desk team acted with the expected high standards of a Hilton hotel and gave me enough information regarding my stay. And what a generous and unexpected way to recognise my Hilton Honors status: a delicious sweet temptation and a message signed by the management team. My room was a Diplomat Suite very spacious with excellent amenities and quiet looking over the back garden of the hotel. What was amazing was the high level of cleanliness, with seals indicating that all the measures and protocols Covid19 related were observed and applied. From the seal on the door to the impeccable cleanliness of the room, from the QR code system for room service and mini bar to the way how requests were answered by the hotel team are valuable additions to a safe and pleasant business or leisure stay. As the lounge was closed another solution was found with a call introducing the options and a timely delivery of a high-quality light dinner in the room. Fantastic idea! Each request for extra amenities (bathrooms, slippers, etc) were answered very quick and in a very professional manner. The fantastic team of Athene Palace Hilton, the amazing rooms and excellent location are all strong reason to return here as soon as possible. The only regret regarding my experience is that I decided to stay only one night.…
We had a lovely club room in this old-time charm hotel, lounge was very nice welcome to sit at for a drink and a snack after walking around the beautiful city. Lobby is impressive looking, breakfast adequate and we would stay here again if we come back to Bucharest.
Athenee Palace has lot of + and -. Its a interesting mix of glamour beautiful lobbys, ball rooms, restaurant and old, extremely outdated rooms, with old and not very comfy bathrooms. Service is debatable. Restaurant perfect, everything was smooth, staff helpful, however we had junior suite for 2 nights and they did not even clean the room in between, even if we specifically asked for it. That is quite a big mistake. Also for unknown reasons, we had completely closed and locked windows, had to ask a service guy to come, and unlock it.
Brilliant hotel excellent staff. Nothing too much trouble. Excellent big room. I normally like new hotels but this one has been great to stay in. The air conditioning not great. Wheelchair accessible room is good but with a couple things that are wrong. For instance the taps on the bath are very difficult to reach. The air conditioning control is very high. Other than that the room is nice and big giving room to move around. Internet is pretty good and reliable. Breakfast is very nice. Meals at the restaurant are also very good. Overall a very nice hotel nothing too much trouble.
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