Palace Hotel
Trg Josipa Jurja Strossmayera 10, Zagreb 10000 Croatia
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About
4.0
#16 of 72 hotels in ZagrebLocation
4.7
Cleanliness
4.4
Service
4.2
Value
4.1
The Palace Hotel Zagreb, located in the center of Zagreb, immediately next to the beautiful old city park Zrinjevac, opened its doors in 1907 as the first professionally organized hotel in Zagreb. The hotel has since undergone several renovations in order to be modernized and follow contemporary management trends. Today, it merges the comfort of a modern lifestyle with a warm retro-chic atmosphere created by its antique-style furniture and its modernist interior. The Palace Hotel Zagreb is the ideal choice for guests who visit Zagreb for business, as well as for tourists at particularly favorable accommodation prices.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Croatian
Location
Trg Josipa Jurja Strossmayera 10, Zagreb 10000 Croatia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
118 Restaurants
within 0.3 miles
1,259Review21Q+A100Room tips
Reviews
Traveler rating
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Detailed Reviews
Spent a brilliant 3 nights at Palace Hotel. The hotel has a real sense of grandeur but with a really modern, relaxed service style. The room was spotless, comfortable and quiet, the communal areas are relaxed and stylish in the traditional style. Everything worked well in the room and the espresso machine and fridge were very welcome.
Breakfast was varied and good and the location was ideal for being just outside the main centre but only a 5 minute walk to the old town. The hotel is also surrounded by green spaces that were beautiful day or night. The area also felt very safe.
But the best thing about the Palace Hotel was the staff. Friendly, well informed, great sense of humour, and willing to help from anything from extra coffee pods to tips of things to see and do, to the history of the hotel and interesting facts about Zagreb and Croatia and its culture. A real credit to the hotel, their city and their country.
Breakfast was varied and good and the location was ideal for being just outside the main centre but only a 5 minute walk to the old town. The hotel is also surrounded by green spaces that were beautiful day or night. The area also felt very safe.
But the best thing about the Palace Hotel was the staff. Friendly, well informed, great sense of humour, and willing to help from anything from extra coffee pods to tips of things to see and do, to the history of the hotel and interesting facts about Zagreb and Croatia and its culture. A real credit to the hotel, their city and their country.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matea Badanjak, Marketing at Palace Hotel
Responded Mar 11, 2020
Dear Dukla, Thank you for choosing Palace Hotel Zagreb and for sharing this amazing review with us and other travellers. We are proud that you had a great stay and we take great pleasure in reading these lovely compliments about our hotel. It is very satisfying to read that you enjoyed our hotel in general. Thank you for compliments regarding our lovely palace charm and amazing breakfast, they are very much appreciated. Our staff is our greatest asset, which is regularly confirmed by many of our guests, and we thank you for your compliments as well. We hope that you will honor us with your visit again soon! Kind regards, Tomislav Kuliš General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Palace Hotel is an excellent place to stay: We stayed here on our honeymoon this past summer, and it was well worth it. The concierge staff provided us with great assistance when we had trouble with our inbound flight, and were very quick to respond when we needed help making new arrangements in advance of our arrival. The hotel is within walking distance of everything we had planned to see while we were here, and we never felt unsafe. The staff were able to make good recommendations for us to make the best use of our time, and we left with a very good impression of Zagreb, and Croatia overall. We would stay here again!
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Date of stay: June 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace_Hotel_Team, General Manager at Palace Hotel
Responded Jan 13, 2020
Dear Thmlmnbiz, Thank you for choosing Palace Hotel Zagreb and for taking the time to write a review here on Tripadvisor. We are truly grateful for your lovely words of praise. Sincere thanks for the compliments regarding staff. We are all trying our best to make our guests feel the best way possible during their time spent here. Additionally, thank you for also mentioning our amazing location, we are very privileged to be surrounded with such a beautiful and calming ambience in the center of the city. We hope you will visit us again soon! Kind regards, Tomislav Kuliš General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We found this hotel ideally suited for us , it is very close to the city centre, but far enough away from the hustle and bustle of the city centre. Staff are very polite and well mannered.
And knowledgeable ref the sites etc.
The room was good . A good choice of food at breakfast.
I Would definitely stay here again when I return to Zagreb.
And knowledgeable ref the sites etc.
The room was good . A good choice of food at breakfast.
I Would definitely stay here again when I return to Zagreb.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matea Badanjak, General Manager at Palace Hotel
Responded Feb 25, 2020
Dear Mr Hey, Thank you for choosing Palace Hotel Zagreb and for taking the time to write a review here on Tripadvisor. We are truly grateful for your lovely words of praise. Sincere thanks for the compliments regarding staff. We are all trying our best to make our guests feel the best way possible during their time spent here. Additionally, thank you for also mentioning our amazing location, we are very privileged to be surrounded with such a beautiful and calming ambience in the center of the city. We hope you will visit us again soon! Kind regards, Tomislav Kuliš General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A belated review of this nice hotel in Zagreb. Very convenient as I arrived very late in the evening by train and the station is only a short walk away. The City centre is a short walk in the other direction, so ideal for seeing the main sights. Very nice room and if I recall a nice evening meal too in quite a sumptuous dining room. Hopefully will stay again one day.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've been here for one night.
First thing it can be seen is warm atmosphere and old, traditional, almost royal layout.
Furthermore, service is very nice, simphatic and attentic.
Rooms are warm, clean, cozy and comfortable.
Although the hotel is in Center of city there was no noise.
Breakfast choice is vide and everyone can find something for themselves. Morover food is very tasty.
I enjoyed the stay!
First thing it can be seen is warm atmosphere and old, traditional, almost royal layout.
Furthermore, service is very nice, simphatic and attentic.
Rooms are warm, clean, cozy and comfortable.
Although the hotel is in Center of city there was no noise.
Breakfast choice is vide and everyone can find something for themselves. Morover food is very tasty.
I enjoyed the stay!
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matea Badanjak, General Manager at Palace Hotel
Responded Feb 25, 2020
Dear 905magdalenap, Thank you for your trust and for choosing Palace Hotel Zagreb. We are very glad that you've mentioned our old world charm and your abundant breakfast. Additionally, it is very satisfying to read that you enjoyed our convenient location, we hope it helped you to explore Zagreb as much as you wished. We hope you will visit us again soon! Kind regards, Tomislav Kuliš General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here on business a few times, clean rooms, well equipped. No Parking on site, but you are in the centre of Zagreb .Close to train Station and central square.
Ideal if you wish to visit all the tourist attractions
Ideal if you wish to visit all the tourist attractions
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Date of stay: September 2019Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I highly recommend this place if you looking for a nice, clean, safe, warm old school hotel place. I stayed for two nights and were very much pleased with all aspect of our stay. Great hotel and experience.
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace_Hotel_Team, General Manager at Palace Hotel
Responded Feb 13, 2020
Dear Stanie23, Thank you for choosing Palace Hotel Zagreb and for sharing this amazing review with us and other travellers. We are proud that you had a great stay and we take great pleasure in reading these lovely compliments about our hotel. It is very satisfying to read that you enjoyed our hotel in general. Thank you for compliments regarding our lovely palace charm and the comfort of your room, they are very much appreciated. We hope that you will honor us with your visit again soon! Kind regards, Tomislav Kuliš General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is a walking distance from the train station. It has an old style charm and the staff is friendly. My room was very small, but ok for my needs. It is probably a good idea to have a room to the back side, since the hotel is on a busy street. The breakfast was nice and so was the gym, which is nice but well equipped.
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Date of stay: January 2020Trip type: Traveled on business
Rooms
Location
Service
Room Tip: There is a small lift. I would advise to book a room to the back of the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace_Hotel_Team, General Manager at Palace Hotel
Responded Jan 26, 2020
Dear ClaudS777, Thank you for choosing Palace Hotel Zagreb and for taking the time to write a review. We are thrilled that you've noticed our amazing location and beautiful old world charm. We are truly privileged with our enviable location with beautiful surroundings and our long historical background which make this hotel such a lovely place. Additionally, we are especially happy to read these kind words of praise for our staff, whose professionalism contributed to a rewarding vacation experience. We look forward to offering you another warm welcome on your next visit. Kind regards, Tomislav Kuliš General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Palace Hotel is perfectly located, grand, with recently refurbished restaurant and lobby; the restaurant and breakfast buffet are very good. But when it comes to the rooms... Mine was not as noisy as described by another Tripadvisor's user, but grab and smelly. The door-knob of the internal door was sticky either with accumulated dirt or maybe jam from the breakfast of a previous guest! The furniture has seen better days and the deodorant apparently used for the wardrobe so strong that I had to leave my things in the suitcase. But was really annoying, was the staff's bad habit to get in without knocking and for no apparent reason: it happened twice the day of my arrival last week and once more the next evening and I still do not know what they were looking for or wanting to do. Upon the advice of a colleague with similar complaints, I ended up with the 'do not disturb' sign permanently on.
I checked the bill before paying and found a mini-bar expense that I had never made: the man at the front-office did not bat an eyelid and cancelled it, but there was no apology.
I was travelling for business and I'll try another place if I have to go again.
I checked the bill before paying and found a mini-bar expense that I had never made: the man at the front-office did not bat an eyelid and cancelled it, but there was no apology.
I was travelling for business and I'll try another place if I have to go again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Unlike the other reviewers I would stay at the Palace again. Its in a great location across from the park, near the train station and not from from the city square. The room was very clean and the hotel does have an old Europe charm to it. The service at the front desk was good -- they got my wake up call right, had a taxi waiting as requested and recommended a good restaurant for lunch. All in all a good experience.
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Date of stay: June 2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No the hotel has no pickup service.
There are expensive taxis and cheap ones.
The expensive charge 240 kuna, the cheap 120 kuna
May be best if you contact the hotel direct on this one. Enjoy your stay 😊
Alexander K asked a question Apr 2018
Chicago, Illinois, United States18 contributions25 helpful votesHi is there parking on premises, and do you know how much was it? Thanks
There is parking on the small street beside the side of the hotel . An attendant came over as we looked for a space late in the day. Somehow he found a spot for us. I don't recall that we paid for it but we tipped him.
Greetings..... Palace HTL does hv a 3rd party pick-up/drop service. You can request them to book. We used their pick-up at ZAG airport. The person was very courteous & it was a smooth ride.
They hv a desk on the left hand side at the entrance of the HTL, if you need to meet & book your return transfer.
The Hotel is very close to the train station as well as the tram that passes thru its front door plus the main shopping area is also just few steps away...
Enjoy your stay...
Rgds
"Our room faced the street and was completely soundproof. We even left the window open one night and it was still quiet enough to sleep."Read full review
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ALSO KNOWN AS
palace hotel zagreb
LOCATION
CroatiaCentral CroatiaZagreb
NUMBER OF ROOMS
122
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Palace Hotel
Which popular attractions are close to Palace Hotel?
Nearby attractions include Alcatraz (0.2 miles), ExitGames Escape Room Zagreb (0.2 miles), and Portal Escape (0.3 miles).
What are some of the property amenities at Palace Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Palace Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Palace Hotel?
Conveniently located restaurants include Silk Izakaya Zagreb, Heritage I Croatian Food I Snack Bar, and Zinfandel's Restaurant.
Are there opportunities to exercise at Palace Hotel?
Yes, guests have access to a fitness center during their stay.
Does Palace Hotel have airport transportation?
Yes, Palace Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palace Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Zagreb.
Does Palace Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Hotel?
The staff speaks multiple languages, including English and Croatian.