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The Westin Zagreb

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The Westin Zagreb
The Westin Zagreb
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898 Reviews from our TripAdvisor Community

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Showing 722: English reviews
Fort St John
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin Zagreb is in the process of being renovated but the suite we were in was still elegant and very comfortable. Location is in the centre of culture, shopping, and dining. The restaurant served a great buffet breakfast and the bar is a super place in which to relax and have a Croatian beer. Our stay could not have... More 

Helpful?
Thank Michael M
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb and thank you for the great feedback. We are very happy we succeeded to fulfill your expectations and would truly enjoy to welcome you back upon next opportunity. With our best regards More 

Lisbon, Portugal
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

well located hotel near to the city center. Formal customer service (although at the front desk did not have the best of attendance when I arrived...) the rooms are great and the breakfast is fantastic

Helpful?
Thank anacristinafernanded
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for the nice feedback. I am glad you enjoyed your stay. We are looking forward to welcome you back upon next opportunity. With our kindest regards More 

Abernethy, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin is a comfortable, centrally-located hotel but it's a terribly ugly building dating back to 1970's Yugoslavian communist days. There is refurbishment work under way and it is needed to bring the hotel back up to it's apparent star rating. Having said that, it's got a really great gym and pool (although we were very annoyed these were closed... More 

Helpful?
Thank pumph506
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and thank you for the great feedback. Regarding to the hotel conditions I am pleased to share some refreshing news with you, beginning June 27th to September 1st, our hotel will undergo a revitalization that will enrich your future stays with us. The areas that we will be renovating include the Front office desk,... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I work in the hotel industry and rarely remember to post comments. But this property made such a great impression on me & my travelling companion. This hotel is in a beautiful, historic area - so great so evening strolls or for coming home from a night out. The staff were excellent, from housekeeping to front desk and bartenders. Honestly,... More 

Helpful?
1 Thank cqh17
Darko R, General Manager at The Westin Zagreb, responded to this review

thank you for staying with us and thank you for the great and encouraging feedback. We hope to see you back soon. With our best regards More 

Jekyll Island, Georgia
Level Contributor
340 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We spent 3 days here as part of our tour group. This hotel is very popular with tour groups and business people. Our room, 322, was nice. English CNN was available. Room had a hotpot with tea bags and instant coffee, but no fridge; only mini bar. Small safe was also in the closet. In bathroom, there was a tub/... More 

Helpful?
Thank cathyd
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sirs, Thank you for staying with us and thank you for all information and comment regarding to our services. Thank you once again and hope you enjoyed the rest of the stay in Croatia. Welcome back and best regards More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

It was a lovely stay in Westin Hotel , Great location , clean hotel , Friendly stuff , The maintenance was the only issue , we had to wake up early from the noise . They upgrade our room to suit and it was very nice and big . Walking distance to everything .

Helpful?
Thank Hiba Z
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and good to hear that you enjoyed your stay. Hope to welcome you back soon. With best regards More 

Adelaide, South Australia, Australia
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We were given a room on the 8th floor. Room stank of stale cigarette smoke. I woke in the night and it was stifling. Had to open the window and put perfume on my pillow so didnt sleep well. Next morning i complained and was told they would send room service. I knew that would make no difference and told... More 

Helpful?
Thank Kylie M
Darko R, General Manager at The Westin Zagreb, responded to this review

First of all I would like to thank you for being our Guest at The Westin Zagreb and thank you for the feedback. Your opinion is very important to us and it helps us improve our service. We, at The Westin Zagreb, have always been trying to give the best service possible to our valuable Guests but obviously sometimes we... More 

Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed there one night and left with mixed feelings. Corridors and lobby looks little bit used. But room was nice and clean. One elevator was not even working properly and we was forced to hold button for closing of doors for all time during closing of doors otherwise they opened again. We had also mixed feelings from SPA. Light... More 

Helpful?
Thank Tomas V
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for sharing your impressions. We will look into the points you are bringing up. Two weeks ago we started with the renovation of all public spaces, restaurant, bars and part of rooms. We are looking forward to welcome you back upon next opportunity. With our kindest regards More 

Sarasota, Florida
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel does not live up to its ranking. The rooms and corridors are dull and worn. The breakfast buffet, though substantial, ran out of the smoked trout. The shower was very difficult to open and run and quite slippery tub floor. No grab bar at the right level. The outdoor cafe was inadequate as to design and service. Location... More 

Helpful?
1 Thank john m b
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and thank you for the feedback. I am pleased to share some refreshing news with you, beginning June 27th to September 1st, our hotel will undergo a revitalization that will enrich your future stays with us. The areas that we will be renovating include the Front office desk, Rendez vous and Diana bar, part... More 

Level Contributor
4 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Long story short, don't stay at this Hotel, rooms and beds are awful and front desk staff tried to charge me for the "city fee" 3 times I had to literally argue and scream at them in English in order for them to get my point across, they new I spoke Croatian and they were arrogant and awful ....never again!!!!

Helpful?
Thank Nađa B
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin and thank you for sharing your impressions. I am sorry and apologize for the inconveniences you are mentioning. We are looking into the mentioned matters and will improve. Hope to be able to welcome you back and that you at that time will be able to see improvements. With our best regards More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Westin Zagreb

Address: Ulica Isidora Krshnjavoga 1, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Price Range: $89 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Zagreb 5*
Number of rooms: 349
Reservation Options:
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin
Hotel Style:
#5 Casino Hotel in Zagreb
#9 Family Hotel in Zagreb
#11 Luxury Hotel in Zagreb
#12 Business Hotel in Zagreb
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