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Family Hotel Madrid

Traveler (19)
Room & Suite (17)
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About
Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Public Wifi
Non-Smoking Hotel
Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Budget
Family
HOTEL CLASS
Location
Full view
Getting there
Sofia Airport2 mi
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Nearby restaurants
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Nearby attractions
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Reviews (20)
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8 results
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1 - 5 of 8 reviews
Reviewed April 4, 2017 via mobile

The man on reception very rude, the room didn't have kitchen at all, we couldn't find even a fork to eat etc. The room does not Match the photos which are on the website. The bed wasn't double it was two single beds put together...More

Date of stay: April 2017
Thank Adelina D
Response from Anna M, Manager at Family Hotel MadridResponded April 6, 2017

Thank you for being our guests! We very sorry for your bad experience and please excuse us if we misled you somehow. We would like to clarify that all the photos and virtual tours on our website are absolutely up to date; there is no...More

Reviewed February 1, 2017

Hotel was just outside of city center, rooms were clean and nice and all that for reasonable price. We stayed there in december last year. The staff should be a little bit friendlier and communicative but depends on who is working that day.

Date of stay: December 2016
Thank IvanSterp
Response from Anna M, Manager at Family Hotel MadridResponded April 6, 2017

Thank you very much for your review! We expect to welcome you again and promice to be more polite and friendly next time!

Reviewed December 10, 2016

Great family hotel in a very good, quiet location. Comfortable clean rooms and nice bathrooms. The stuff was super helpful - from an early check-in to ordering the taxi for me to go to the airport - everything went smooth. Great value for money.

Date of stay: November 2016
Thank irinadot
Response from Anna M, Manager at Family Hotel MadridResponded December 11, 2016

Thank you very much for your high review. We are waiting to welcome you again!

Reviewed June 18, 2016

We've stayed at this hotel a few times, and, it's a great little hotel. We first stayed here while I was having an operation at the small hospital opposite, I could actually wave to my family from my hospital bed. The second time we were...More

Date of stay: June 2016
2  Thank Danny B
Response from Anna M, Manager at Family Hotel MadridResponded December 11, 2016

Thank you very much for your review! We are happy to hear that you felt cozy and nice at family hotel MADRID! We expect to welcome you again!

Reviewed August 14, 2015

We stayed here for one night a few days ago before we had to catch our very early morning flight back to the US. It was immaculately clean and the family suite on the top floor was perfect for the 5 of us (3 kids)....More

Date of stay: August 2015
Thank gsmyles
Response from Anna M, Manager at Family Hotel MadridResponded December 11, 2016

Thank you very much for your review! We expect to welcome you again!

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Questions & Answers
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Posting guidelines
Room Tips
"Room 51 as it's a large apartment"
DannyB205
Jun 18, 2016
Read review
"Book in advance and if you can't get something, try again a few weeks later."
gsmyles
Aug 14, 2015
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"Phone ahead and ask to reserve outside parking"
cracker13274
Mar 25, 2015
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PRICE RANGE
$38 - $40 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaSofia RegionSofia
NUMBER OF ROOMS
15
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