When coming by car the front desk staff came to show us the way to car park and helped with our luggage. After entering the room on the 9th floor we were amazed about the great view over the center and the beautiful materials of all the furniture. We enjoyed a drink and a small snack in the lobby and generally we were impressed by the service and friendly way all the staff communicates with the guests. From hotel to the Boulevard Vitosha is only 5 minutes walking for shopping and lovely places to drink or eat traditional Bulgarian. Behind the hotel is one of the beautiful parks from Sofia. After spending the evening outside we had a good rest in the kings size bed and woke up with some cappuccino being served soon after our call for room service. Later we finished our stay with a nice breakfast and unfortunately we already had to leave. I hope to visit Sofia and the Grand Hotel Sofia again in sometime.

I had a wonderful stay at the Grand & departed feeling very happy with my choice of accommodation. Staff were friendly, professional & efficient, with excellent English skills. Pre-stay emails were responded to with courtesy & speed & the hotel airport transfer was reliable. The location is ideal for so many of the major landmarks & attractions & there is a lovely park to the rear of the hotel. Bedrooms are generously proportioned, with standard rooms the biggest in the city according to their website. I was thrilled to be upgraded to a magnificent 4th floor corner suite, a room of over 70 sq.m with panoramic views from several windows. It was very well insulated as I didn’t hear a peep from inside or out, & slept like a baby. Furnishings are undoubtedly dated & rather drab….. but everything worked well & plus points include ample sockets, comfy beds, mini-bar plus tea/coffee making, & superb WiFi. A dearth of coat hangers though! The bathroom was more stylish & modern than the main suite, solidly decked out in marble & with a super power shower. I didn’t dine at the hotel or use the health facilities, but certainly, for my purposes, The Sofia Grand served me very well indeed.

Just checked out after a 3 night stay Firstly the location of this hotel is definitely a selling point. It’s very well placed to explore all the key sights of the city. We paid extra to have a terrace room on the top floor which we were glad we had as it was lovely to have some fresh air and sit out on the terrace enjoying the views of the mountains. One area of improvement would be for there to be made some loungers or more comfortable chairs to be out there. It’s a huge space and the tiny chairs and table could be much bigger as there is plenty of space to play with. The room was clean and tidy and we liked the characterful style rather than a bland chain hotel. Housekeeping was carried out every day which is a nice change from some of our other hotel experiences recently where it’s been a struggle. Our bathroom had a large bath and walk in shower so it was nice to have the choice/option and if only we’d known about the generous toiletries we could’ve left some of ours at home. White Linen branded. Before our stay wed emailed and asked for a kettle in the room which they’d confirmed. This was there when we checked in but was swiftly brought up when we flagged it was missing. Weirdly there was a pod coffee machine but no pods provided. We learnt there was an extra charge for these 3 lev for 2 which seemed really unnecessary when you’ve paid for an upgraded room. They are included in some other room types but not the standard terrace room. Late check out was a bonus but again this came at an extra charge although they waived 1 hour of the €10 per hour fee. Being able to stay till 4pm was perfect for us as we had a late pm flight so nice to still have a base for am exploring. All the staff we meet spoke a decent standard of English. Some of the staff were more engaging than others but all were helpful, just the action and communication was more enjoyable with some. There is a ‘spa’ onsite but we chose not to spend the. €20 per person fee, again strange it’s offered but not included. Overall we would recommend this hotel but might be worth ensuring you know all the extra fees you might be liable for if you want to use specific elements.