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Grand Hotel Sofia

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Grand Hotel Sofia
Grand Hotel Sofia
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739 Reviews from our TripAdvisor Community

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Showing 500: English reviews
Canton of Geneva, Switzerland
Reviewed yesterday NEW

The city sightseeing points, bars, restaurants and attractions are at walking distance. We felt welcome and comfortable. The personnel is professional and friendly. The rooms are specious and beautiful with wonderful view over the park and the city. Will keep staying in this hotel every time we visit Sofia.

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Helpful?
Thank Anna Y
Zurich, Switzerland
Reviewed 2 days ago NEW

As I am still looking for the perfect hotel in Sofia I stayed at the Grand Hotel in December. Unfortunately my stay was a very mixed experience. In short: Rooms great, staff can be but it highly depends on the individual you talk to. Very inconsistent, which should definetely not be that way if you claim to be 5 stars....

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Thank GnR
Vienna, Austria
Reviewed 1 week ago

I have stayed in Hotel Sofia for about 8 times, every time I come to Sofia. The staff is very friendly and the location is perfect. The flair in the rooms and the style is the best room I have ever experienced in any hotel. Unfortunately the furniture starts to be old and broken. Maintenance has to be done in...

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Helpful?
Thank simonba2016
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, First of all, thank you for being our regular and loyal guest! Your kind recognition has been very well received and this is the best reward for the efforts of the entire team. We are constantly maintenaning and updating some details in the interior and your recommendation for renovation will be taken into consideration. I look forward...

Reviewed 1 week ago via mobile

The staff at the reception was exceptional! They managed to send us a cab on New Year's Eve when now taxis where available and did not charge for it! The rest is pretty mediocre. Sauna area needs badly refurbishment, our room a new carpet for years. The location is certainly great.

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Helpful?
Thank Martin R
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for your review posted on TripAdvisor following your recent stay at the Grand Hotel Sofia. It is nice to hear that you find our Front Office team „exceptional“ We believe that the people are making the biggest difference between excellent and „mediocre“ hotels. In regards of your remarks - I can assure you that they...

Sydney, Australia
Reviewed 1 week ago

We stayed in Room 503 for 2 nights & loved it. It is a beautiful grand hotel near town centre & attractions. Our room was spacious, clean, quiet & had a very comfortable bed. It had everything you need in a room including safe box, bathrobe, slippers & a kettle to make tea/ coffee. Champagne buffet breakfast was included in...

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Helpful?
Thank afong138
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for your wonderful comments about Grand Hotel Sofia. It is very pleasing to read that you have really enjoyed your stay and we thank you heartily for taking the time to share your feedback with everyone. Naturally, we would love to be at your service again in the future and hope that your travel plans...

Reviewed 4 weeks ago via mobile

We stayed at this hotel and were pleased with the staff and the spacious room. Location was so good that we could keep our car at the parking throughout our stay. hairdryer was wall fitted useless one so recommend taking your own.

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Helpful?
Thank Yoko H
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience with the Tripadvisor readers. Your short description of Grand Hotel Sofia is the feedback that any hotelier would be happy to read! Your remarks in regards of our hairdryers will be taken into consideration. We hope it will not be long before we welcome you again as guests of...

Atlanta, Georgia
Reviewed 4 weeks ago

This hotel has some way to go to be really good. The front desk staff was very good though. They are efficient and friendly. The location of the hotel is excellent. All the main attractions are within walking distance. The bellman is the Concierge but it wasn't a problem in my case, as whenever I approached the Concierge's desk, the...

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Helpful?
Thank Christmas2010
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Mrs. Cotton, First of all, I would like to apologize once again for the experience with the organized trip to Macedonia. As it was promised we did not charge it and all expenses were covered by the hotel as a fair compensation. I am very grateful for your detail review, as all your comments are very much appreciated by...

Dublin, Ireland
Reviewed December 14, 2016 via mobile

Had excellent coffee here with cakes. I had Mille Feuille pastry and my friend had a warm cake. Very nice but pricy. Free wifi was also good and great to get in out of the cold outside. I will be back, perhaps for light lunch. Nice ambiance and good service

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Thank FreddyC
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for sharing your Grand Cafe experience with us and with other tripadvisor readers! Naturally, we would love to be at your service again! You are kindly invited to experience also our famous Shades of Red restaurant and of course our Grand Hotel! Kind Regards, Nikolay Rusev

Bangkok, Thailand
Reviewed December 10, 2016

Room with a great view of the gardens. Good location. Snowed overnight and it was really a fairyland. Staff is largely friendly. Lots of housekeeping issues that had to be resolved. The food experience is disappointing.

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Helpful?
Thank wjtourism
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you very much for sharing your observations about Grand Hotel Sofia via TripAdvisor. I am very sorry that the first positive impression, which you received from the hotel and our staff, did not remain the highlight of your stay with us. As there are not details in your review I would be very grateful if you...

Reviewed December 7, 2016

Centrally located hotel with good consierge. Rooms are extra spacious, comfortable, with both shower and bathtub, good wifi. Decoration is to my taste a bit too heavy and old styled, but compensated by the overall comfort and large (truly) size. Breakfast with variety and nice quality. Definately would choose to return in a next city visit.

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Helpful?
Thank Almaki
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for your wonderful comments about Grand Hotel Sofia! We hope it will not be long before we welcome you again as guests of the Grand Hotel Sofia. Kind Regards, Nikolay Rusev

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This five-star hotel's unique central location and easy access to major sights makes this an ideal choice when staying in Sofia. It offers extremely spacious rooms where to enjoy a 5-star level of luxury, style and comfort. The modern Convention Centre features 4 conference rooms, varying in size to accommodate from 10 to 150 delegates in different set-up. ... more   less 

Additional Information about Grand Hotel Sofia

Address: ul.Gen. Gurko 1, Sofia 1000, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Price Range: $81 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Sofia 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Sofia Grand Hotel
Hotel Style:
#1 Romantic Hotel in Sofia
#2 Business Hotel in Sofia
#3 Family Hotel in Sofia
#6 Luxury Hotel in Sofia
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel Sofia staff and other travelers.
16 questions
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Questions? Get answers from Grand Hotel Sofia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room facing the park”
 of 5 bubbles Ani_Yaneva, yesterday | Read review
“Ask for a quiet room with a view.”
 of 5 bubbles afong138, 1 week ago | Read review
“The grand suite is just too big for one person!”
  • Grand suite shower and tub room
  • Grand suite living and dining area.
  • Grand suite dining and office areas.
  • Grand suite bedroom.
 of 5 bubbles Christmas2010, 4 weeks ago | Read review
“Insist on a room facing the gardens.”
 of 5 bubbles wjtourism, Dec 10, 2016 | Read review
“Beautiful view at higher floors (7-9) and those with a veranda”
 of 5 bubbles Almaki, Dec 7, 2016 | Read review
5 of 5
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