Sense Hotel Sofia
bul.Tsar Osvoboditel 16, Sofia 1000 Bulgaria
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sense Hotel Sofia
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 160 hotels in Sofia
Location
4.8
Cleanliness
4.6
Service
4.3
Value
4.2
Travelers' Choice
Ideally located on the most aristocratic boulevard in the very heart of Sofia, Sense’s focus on refined, and modern contemporary design is mixed with luxurious and sensual elements to create a unique "new classic" venue which will not date as casually fashionable hotel. The superb location also offers numerous restaurants, bars and nightlife spots, as well as an easy walk to the main government and cultural buildings, tourist sights and shopping areas.All rooms are comfortably designed and offer full range of amenities a guest may need. Elegant furniture and smart materials (tactile stone, natural wood, corian and leather) with an ultramodern twist created by the integrated technical advantages.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Massage
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
Bulgarian
Location
Full view
100Great for walkers
Grade: 100 out of 100
131Restaurantswithin 0.3 miles
90Attractionswithin 0.3 miles
Contact
bul.Tsar Osvoboditel 16, Sofia 1000 Bulgaria
Getting there
St. Kliment Ohridski Sofia UniversitySofia Metro5 min
Vasil Levski StadiumSofia Metro12 min
Rental CarsSee rental cars from $6/day
996Reviews19Q+A100Room tips
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Nice rooms, comfortable bed. Wonderful and warm staff! The restaurant is excellent. Stayed there for a couple weeks for work and every morning at breakfast was greeted by smiling faces and delicious food. Great selections, and plenty of options and variety. Slavka the mgr was incredibly sweet and even one morning after I slept through breakfast hours because of a late work night, she organized something nice for me. It’s the little personalized details like this that matter! Home away from home.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The number one reason we keep returning to the Sense in Sofia is because of Slavka! She has been taking care of us for several years now every time we come to Sofia during breakfast. The Sense has great food and a lovely rooftop restaurant with a 360-degree view of Sofia. Seriously, go see Slavka. You won't regret it :)
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Date of stay: July 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: If you want to avoid noise from the rooftop bar stay on floors 7 and below.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
While the hotel itself is very nice, the service was atrocious - particularly from the front desk woman Jana. She was extremely rude (quite honestly I don’t know what criteria the hotel uses to hire it’s staff, as I have never experienced more attitude from a customer service staff member than from this woman), provided us an unsafe crib for our baby and when we inquired to see if there is anything that can be done to remedy the situation she told us there was nothing she can do (again with the most massive attitude you can imagine as if my request was so frivolous!). So providing your 8 month old child with a mattress that was initially 3 inches too short and later after they swapped out the crib and leaving the same mattress which was now TOO long and can thus suffocate my baby? “Nothing we can do”. This woman should not be working in any type of customer service position and needsto get fired asap as she clearly does not understand the concept of service and customer is always right. Such a disparity between this woman and five star hotel and the service you would expect from this type of establishment. Furthermore, this front desk woman Jana, was clearly unhappy with my inquiry about a safe crib the day of check in, and carried on residual vengeance as the day of checkout I nicely called to ask for itemized receipts for the 3 rooms we had booked and was confronted again with massive attitude. She proceeded to tell me that no one from my family “had passed thru the front desk to check out” the 2 of 3 rooms we had indeed departed from hours prior (@sense hotel Sofia, please do check your surveillance as I saw with my own eyes when my kids handed their keys to the two rooms over to this exact woman). So she was pointlessly lying to me simply to create friction and confront me with further attitude again for absolutely no reason. Additionally, I saw another person here commenting about staff entering the rooms when the do not disturb sign was on and the hotel responding that did not happen. I can tell you that all 3 of our rooms were entered several times when our do not disturb sign was on including my room on the day of check out before I had checked out.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elitza Velichkova, General Manager at Sense Hotel Sofia
Responded 4 weeks ago
Dear Mrs. Irena M, Thank you very much for choosing the Sense Sofia Hotel for your family stay and for taking the time to share with us your very valuable comments. We are truly sorry that a team member of ours has caused such a great disappointment to you. I would like to assure you of our best intentions at all times, including our associate Jana. The impeccable customer service is our utmost priority and our guest feedback is very important for us to tackle areas that need improvement. Our guests’ health and safety are our greatest priority. The baby crib and mattress options provided have never been treated as a hazard by any other little guests’ parents in our hotel ever before. This was a ‘first of its kind’ mattress matter and we have taken all necessary actions to avoid such unusual situations in the future. Our surveillance check clearly showed that none of our associates have entered any of your rooms while on “Do-Not-Disturb” status. We hope that apart from the baby crib mattress interaction you had a memorable and enjoyable your time in Sofia. We’ll be more than happy to welcome you and your family back to show you the true service we always strive to provide. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I love staying at the Sense hotel. The cordiality and professionalism of the whole team are beyond words. And the greatest experience you can get at the Sense is at breakfast time. Slavka and her team Miriam, Maria, Victoria and the rest of the staff are amazing! So kind and professional. They make me feel at home. Looking forward to my next stay at the Sense Hotel
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Date of stay: June 2022Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elitza Velichkova, General Manager at Sense Hotel Sofia
Responded Jun 26, 2022
Dear AguBulgariamy2home, Thank you very much for taking the time to share your experience with us and for the kind words! It is always highly appreciated and very motivating when our valued guests, like you, acknowledge the hard work of our team. Looking forward to having you again with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was positively surprised by the upscale design, interior, friendlyness of the staff and the excellent food and drinks I had. The rooms are spacious and all interior is of outstanding quality. I can definitely recommend the roof top bar and restaurant. Looking forward to my next stay at the Sense Hotel.
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Date of stay: May 2022Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elitza Velichkova, General Manager at Sense Hotel Sofia
Responded Jun 26, 2022
Dear 767karimg, On behalf of our entire team I would like to thank you for taking the time to share your experience with Sense Hotel. We are pleased to hear that you have had a great stay with us. We do strive daily to ensure that all our guests have an enjoyable stay and your positive feedback is the greatest reward for us. We look forward to have you with us again in the near future! Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sense hotel in Sofia is an amazing place for the business trip stay as well as family stay. The team at breakfast is super customer oriented. Slavka always remembers what kind of drink you had and tries to accommodate whatever may be needed. Great caring team. Appreciate the experience with your Hotel.
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: both views are great - to the mountain and to the Cathedral
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elitza Velichkova, General Manager at Sense Hotel Sofia
Responded Jun 26, 2022
Dear olhasm2022, Thank you for taking the time to share your feedback after your stay with us! I'm more than happy to learn that you have appreciated the efforts of our team and Slavka's especially. We look forward to having you with us again in the future,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Noise, caused from small building works that started at 9 AM, just a few meters away from our room. Leaking shower due to the zero protection of the tub glass. Breakfast in the exact same area (9th floor), where rooftop bar clients had smoked just a few hours prior breakfast time. Totally inadequate waiting service: waitresses who don't speak Bulgarian, but instead of explaining to you so in English, they simply turn their back on you, so you find yourself constrained to ask twice for the same thing other two people from the staff. Inadequate reception service at check-out, except for the great, middle-aged guy, who helped us with our luggage. First and last time here.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elitza Velichkova, General Manager at Sense Hotel Sofia
Responded Jun 27, 2022
Dear Mrs. BilianaAR, Thank you for taking the time to share your feedback about your stay with us. It's highly appreciated. It is only now that we learn about your leaking shower issue in the room. Should you have informed us about it while you were in the hotel we would have rectified the matter on spot. We apologize for the noise you've heard and probably disturbed you. We make every effort to ensure as comfortable stay as possible to all our guests, however sometimes there are inevitable maintenance works that must be done. The breakfast area, quality of food and the overall experience that we offer to our valued guests is very much appreciated by pretty much all of our guests. The area is exceptionally well ventilated and no smoke can be smelled whatsoever. I'm truly sorry to find out that our young, newly appointed Ukrainian refuge team members have disappointed you. It was their first week of onboarding at time of your stay with us and needless to say they were still feeling stressed out. I can assure you that at present they are well trained, put at ease and happy to serve all our guests with a smile. Kindly note that Bulgarian language is not mandatory for our team members. We would love to have you stay with us again to prove the true quality of our service. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrea S wrote a review Apr 2022
Santiago Metropolitan Region, Chile904 contributions65 helpful votes
+1
It’s a good hotel, but there are some details for a 5 stars hotel. The spa is small and the water where not so clean. The rooms were comfortable, but our bathtub was spilling water all over the floor. The breakfast is not so varied, and the worst is that the coffee takes long time to arrive (despite there are not so many people) and you have to pay the second one! Clean rooms. People is neutral, not always welcoming and smiling. It has an external restaurant very elegant in the first floor (so book before you don’t find a table) and a rooftop bar with a nice view where you have breakfast as well and good food for dinner.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Elitza Velichkova, General Manager at Sense Hotel Sofia
Responded Jun 27, 2022
Dear andreasante, Thank you for taking the time to share your experience during your recent stay. I greatly appreciate you taking the time to bring the matters you've experienced to our attention and apologize for any inconvenience you may have experienced. By now we have doubled our breakfast team to offer all our guests prompt, cordial and timely service. We are sorry to hear that we have disappointed you with having to pay for additional espresso at breakfast, however kindly note that filter coffee is complimentary to all our guests with no limit in quantity. I'm pleased to find out that you have enjoyed the restaurant and bar in our hotel. It is our goal to consistently provide superior service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target issue areas and take the necessary actions to ensure similar can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Sense Hotel Sofia for your future travel needs. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have enjoyed the wonderful staff at this hotel. I wanted to mention Slavka who works on floor 9 has incredible customer service. She always makes my family and I feel so welcome. She is highly professional and presents herself very well. She deserves the very best at this hotel.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elitza Velichkova, General Manager at Sense Hotel Sofia
Responded Apr 11, 2022
Dear valued Nalishebo , We appreciate you taking the time to make us aware of your delightful experience during your recent stay and the pleasant impression Slava has created. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team members’ efforts and takes the time to say thank you. Your comments will be shared with our entire team, as reinforcement to continue their efforts to make the Sense Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Sense Hotel Sofia. Kind regards, Elitza Velichkova General Manager Sense Hotel Sofia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
im staying at the sense hotel for many times a year and i wanted once again to express my appreciation for the whole team for the great service im getting there from the moment im checking in till the check out they will always help you with any issue you need and resolve it very fast special thank you to Mrs slavka koteva from the restaurant that is always with a big smile on her face, full of energy and happy to serve you and make sure nothing is missing . she is a real professional in hospitality ! thank you as well to the whole kitchen team that knows already how i like my breakfast and preparing it immediately as i enter the restaurant is a big pleasure to come back every time to this hotel – it deffently feels like second home 😊 well done! avi
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Date of stay: March 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Elitza Velichkova, General Manager at Sense Hotel Sofia
Responded Mar 20, 2022
Dear 629avis, Thank you for your many repeat visits to Sense Hotel Sofia! We are truly honored and very happy you enjoy staying with us every time you visit Sofia. We appreciate your kind and generous words about our team members and our hotel. We hope to help you create many more positive experiences in the upcoming years! We always look forward to your next stay with us! See you soon! Kind regards, Elitza Velichkova General Manager Sense Hotel Sofia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$116 - $152 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaSofia RegionSofia
NUMBER OF ROOMS
71
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Claim Your Listing Frequently Asked Questions about Sense Hotel Sofia
Which popular attractions are close to Sense Hotel Sofia?
Nearby attractions include Endorphin Games (0.3 miles), The New Sofia Pub Crawl (0.10 miles), and St. Alexander Nevski Cathedral (0.1 miles).
What are some of the property amenities at Sense Hotel Sofia?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Sense Hotel Sofia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sense Hotel Sofia?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sense Hotel Sofia?
Conveniently located restaurants include Skapto - Shishman 20, Secret Chef Table, and Loving Hut Sofia.
Are there opportunities to exercise at Sense Hotel Sofia?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Sense Hotel Sofia located near the city center?
Yes, it is 0.5 miles away from the center of Sofia.
Are any cleaning services offered at Sense Hotel Sofia?
Yes, dry cleaning and laundry service are offered to guests.
Does Sense Hotel Sofia offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sense Hotel Sofia?
Many travelers enjoy visiting Catedral de Sveta-Nedelya (0.6 miles), Boyana Church (4.8 miles), and The Rotunda Church of St George (0.4 miles).