Excellent hotel with large and extremely clean room in a superb location in the heart of the city. I had to visit it for one night. The service is excellent, the rooms are very comfortable. During the Covid pandemic, there were coffee machine in the room - very important to me.
Generally great service, generous-sized rooms, great location. Amenities like spa are fabulous. Gym is average. Internet very good. Comfortable beds. Hair dryer okay. Breakfast excellent (have the mushrooms and peach juice!).
The hotel is located in the center of the city in an area with difficult parking, the hotel only has valet parking, the hotel does not have a business center. The reception staff were obnoxious, without empathy and I was robbed in the check out process. There wasn't even a bottle of water in the room. The hotel has a Gastro-Bar at an exaggerated price. Amount of noise from outside that made sleeping difficult. Honestly one of my worst experiences in a 5 star hotel.
Me and my wife have been guests of the hotel since 2012. In all fairness, we haven't stayed at almost no other place in Sofia but never felt the need to. The Sense is a stylish place in one of the best locations in Sofia. For young travellers a nice choice also. because of the in-house bar that is a hot spot for the hip Sofia crowd. Service ranks from good to excellent (our good friend Slavka needs to be mentioned who has warmly received us for years). Not much to be complained about - smallish things such as "stinginess" on towels can be justified with an ecologically balanced approach. During our last visit, probably due to Covid there were some (most likely temporary) downsizes in staffing levels so when we arrived there was no one to help us with the luggage. Not that it's absolutely necessary, but different than what it used to be. Overall I am happy with the Sense as my preferred choice.…
Pretty much across the road from Nevsky cathedral and bang in the middle of the old part of Sophia - the location is hard to beat. Great rooftop bar with good view of this part of the city. Amenities were good, but due to corona we’ve only seen this partly (e.g. breakfast menu instead of buffet, spa closed etc.) but personnel did its utmost to cover for that. Has parking facility underneath the building (via car elevator), very handy when traveling by car (40 BGN per day).
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