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Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia

Traveler (636)
360
Panoramas (9)
Room & Suite (359)
Certificate of Excellence

About

#26 of 138 hotels in Sofia
Location
Cleanliness
Service
Value
Certificate of Excellence
Sophisticated hotel in traditionally styled, 5-story building located at city center.
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Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Classic
Hotel links
Visit hotel website
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Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
139Restaurantswithin 0.3 miles
79Attractionswithin 0.3 miles
1,346Reviews
18Q+A
100Room tips
Traveler rating
  • 460
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  • 246
  • 90
  • 48
Time of year
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Popular mentions
It was our second stay in Sofia Hotel Balkan. I love hotels with history and great location so we decided to stay here again. We were nicely surprised by the completely renovated Lobby Bar and Restaurant. The interior designers left their soul in these brand new splendid
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This hotel is a landmark, so beautiful architecture and surroundings! The hotel staff is very welcoming and helpful. The restaurant Labels has very modern design and the food is tasty! I will be back in this hotel for my next trip to Sofia and I recommend it to everyone looking
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Response from SHB_TLC, Front Office Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia
Responded 2 days ago
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Sofia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia and we hope you choose to create more memories with us whenever your travels bring you back to Sofia. Kind Regards, Konstantinos Fragkoulis Assistant Front Office Manager kostas.fragkoulis@sofiabalkan.net
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The main attraction of this hotel for me was the proximity to the airport (less than 20 minutes) and many of the main attractions and restaurants in Sofia. I think this hotel has a great deal of potential and will one day be among the best in the world, but right now it feels
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Response from SHB_TLC, Front Office Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia
Responded 1 week ago
Dear Valued Guest, Thank you for taking the time to share this helpful feedback with us and for choosing Sofia Hotel Balkan, a Luxury Collection Hotel for your stay. We are very happy to hear that you found our hotel's location convenient enough for your travel purposes. We would also like to apologize for any kind of inconvenience. Our hotel is in a process of renovation in order to provide even better services to our valued guests such as yourself. We appreciate your feedback and we we are looking forward to welcoming you again if your trips bring you back to Sofia again. Best Regards, Konstantinos Fragkoulis Assistant Front Office Manager kostas.fragkoulis@sofiabalkan.net
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The hotel is well located, just in the center of touristic attractions and next to metro station. Rooms are quite spacious, furnished with quite new and well quality. BUT the personnel is terrible. During check-in, I was recklessly left waiting, as it was before the official
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Response from SHB_TLC, Front Office Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia
Responded 1 week ago
Dear Valued Guest, Thank you very much for having chosen Sofia Hotel Balkan, a Luxury Collection Hotel while in Sofia and for taking time to share impressions after your stay with us. Regrettably, as one goes through your comments, we couldn’t provide an enjoyable stay during your time with us. On behalf of the entire team, I do apologize for the inconveniences caused. All your remarks are very constructive, they have been analyzed with the respective team members and necessary actions are already taken. Once again, accept my apologies and be sure that the competent staff members have been warned in order to avoid situations like this from happening in the future. Kind Regards, Konstantinos Fragkoulis Assistant Front Office Manager kostas.fragkoulis@sofiabalkan.net
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This is a very big hotel in city center and I was assuming it was a great place to stay. But I must report two main issues we had: 1. They didn’t clean the room even if we spent almost all day outside. 2. They gave us the room 553 exactly in front of where they were working for
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Response from SHB_TLC, Guest Relations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia
Responded 1 week ago
Dear Hornelson, Thank you very much for having chosen Sofia Hotel Balkan, a Luxury Collection Hotel while in Sofia and for taking time to share impressions after your stay with us! Regrettably, as one goes thru your comments, we couldn’t provide an enjoyable stay during your time with us. On behalf of the entire team, I do apologize for the inconveniences caused. All your remarks are very constructive, they have been analyzed with the respective team members and necessary actions are already taken. Once again, accept my apologies, and I hope to see you again in our hotel.
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PRICE RANGE
$38 - $221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton sofiasofia sheraton
LOCATION
BulgariaSofia RegionSofia
NUMBER OF ROOMS
184
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