What a stunning hotel. We were so impressed. From the smell as you enter, (I bought the home scent of the hotel in the gift shop), to the incredible views from the bedroom. If you can stretch to the exclusive room I would highly recommend. There is so much space. We even stayed in in the evening to make the most of our bedroom lounge area with spectacular view. Breakfast is also very good with plenty of variety and great coffee. Good location for exploring Sofia.
Spending one night there, it tooks quite a long time to check-in and check-out. People were queuing up and getting nervous, diminushing in return the whole experience. Rooms are quite expensive and every facility (namely the SPA center) should be additionally paid. In addition, towels were missing in the bathroom. Humbly titled as "grand", it has only the name but not the grade.
Last year, I came to this hotel a few times and everything was perfect. However this year the hotel was a big disappointment for me. 1. At the reception, they don’t say welcome, they won’t attend to you, even if you’re in front of them, until you do. 2. There are a number of staff around, and yet nobody offers to help you with luggage to the room. 3. We specifically booked a room premier plus, as we wanted a good view and they gave us an apartment with a view directly into a next door building. 4. We are a couple, room is for two people, but yet everything inside is set up for 1 person- from bathroom stuff to glasses. And nobody knew the set up of the room and what was in there until we asked for more products. Overall, the service and customer focus of the hotel has become below the 5 star they say they are.…
The handicap room was perfect, The cleaning service was perfect. The problem with some area that they do not accessible for wheelchair . Anyway we enjoy the facility and the service probably next time we will come back to this hotel
It is my second time in that hotel. An excellent hotel with spacious rooms and helpful stuff. Perfect beds and amazingly clean. Perfect location / walking distance from boulevard Vitosha. Great value for money. The underground parking is perfect and included in the price.
This is an amazing hotel from entering to leaving Check in was professional and amicable Rooms are amazing— we stayed in 1209. It had every conceivable facility It was thoroughly cleaned every day with all towels and toilets replenished every day We ate on the 3rd floor and the mediterra restaurant (2) - excellent choice , service and great vfm Make sure to visit the Ozone on the 29th floor - again superb staff in a superb setting We also visited the Casino — the friendliest people in the world work here — the only downside was I lost !!! WORD OF ADVICE & WARNING to owners / General Manager—- there was a fire alarm an afternoon. Myself and others proceeded down the back stairs as per the signage — 12 floors —- Upon arrival at the ground floor we were informed it was a fault with the system—- that’s ok —- BUT THERE WERE NO ANNOUNCEMENTS AND MOST WORRYING THERE WERE NO FIRE WARDENS TO HELP OR DIRECT AT ANY POINT —— THIS MUST BE ADDRESSED AS A MATTER OF UTMOST URGENCY —- I FEAR TO THINK WHAT WOULD HAVE HAPPENED IN A REAL FIRE SCENARIO…
Staied there for 3 dais. Great, only missed heated floor in bathroom. But had great view in Ozone, great meal in Mediteranien. The recetion, the bellmann was just great. Saftty in elevator was great. While we were there they had at least 3 weddings and other great fest.
Centrally Located, well connected to major city attractions (including the very lovely, very happening and very cultural Grand Market on Vitushu Street). Huge rooms, welcoming staff, very well appointed rooms and a calming, welcoming and very chich yet soothing entrance lobby. This hotel has it all. The views from the rooms (10th storey onwards) are mesmerizing. Very attentive staff and amazing service. It has a huge range of options for breakfast .
One unique experience of luxury atmosphere everywhere, big and clean rooms, delicious food, great spa and excellent customer services. They have made our stay and celebration unforgettable and exceptional. Great location in the heart of the city centre. Really recommending Ozone sky bar (29th floor) with an impressive view all over Sofia, nice music and amazing cocktails.
Exquisite atmosphere and luxury, kind and attentive staff with individual attitude, amazing views from high, very clean and comfortable room.I look forward to coming back. This is a hotel that brings pleasure. Thank you,Millennium.