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Best Western Premier Sofia Airport Hotel

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11 Brussels Boulevard, Sofia 1592 Bulgaria
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$77
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Traveler (185)
Room & Suite (44)
Dining (35)

About

#10 of 154 hotels in Sofia
Location
Cleanliness
Service
Value
Travelers' Choice
Prime location, modern facilities, the latest technology, well-known brand, high quality standards, well-trained and eager to serve you staff - BEST WESTERN PREMIER Sofia Airport has it all. The new, upscale, 4-star BEST WESTERN PREMIER Sofia Airport is ideally located at the new business district of Sofia, just 0,5 km from the Sofia International Airport - offering convenient access from two main highways and several dynamic Business Centres, including the Sofia Airport Centre and the Trade Centre Europe. With the "Airport" Metro Station nearby, the public transport station at the doorsteps of the Hotel and taxi service within several minutes, our guests have a variety of options - administrative and business premises, shopping areas, dining and sightseeing, and a number of other places for entertainment. The hotel offers 24-hour room service by a robot butler. Roomy the robot butler's assistance consists of delivering food, beverages and room amenities. For your comfort, we are offering convenient two-way Complimentary Scheduled Airport Shuttle (Terminal 1 & Terminal 2).
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Russian, Spanish and 2 more
407Reviews9Q+A27Room tips
Traveler rating
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Popular mentions
Ilias A wrote a review Nov 16
1 contribution
Excellent service from staff - very friendly and cooperative - delicious tastes in restaurant, very clean, spacious rooms, lift from and drive to the airport, safety & speed with taxi bookings. Highly recommended.
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Date of stay: November 2020Trip type: Traveled on business
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Response from Svetoslav Panev, General Manager at Best Western Premier Sofia Airport Hotel
Responded 3 days ago
Dear Ilias, Thank you so much for the time taken to write your detailed review regarding your stay with us and for recommending us! We strive to improve our services and it seems we are on the right path. It is a pleasure for us to have such guest and looking forward to welcome you back in the near future. Kind regards, Svetoslav Panev General Manager
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Zhoro1 wrote a review Oct 2020
Dalgety Bay31 contributions45 helpful votes
Booked a room through booking.com and chose to pay a higher price (for an already over-priced room) in return for a free cancellation option and no pre-payment. Nonetheless the hotel demanded my card details, proceeded to access my card (where I had deliberately not left any funds) and cancelled my booking for lack of funds! I wrote to the GM to complain and received a rude reply from a junior flunkey dismissing my complaint offhand. The management of this hotel is clearly completely free of any notion of customer service, is greedy and not terribly bright either. The hotel itself is nothing to shout about: definitely not a four-star standard. Severely overpriced rooms (you can get better deals in city-cenre five-star hotels), shockingly expensive food and drink, basic bathrooms lacking even a hook to leave a towel on, tiny bath, dirty shower-head and curtain. Access to the hotel is difficult, signposting is non-existant. If you need an airport hotel, go to the Novotel or any other for a superior deal and service.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Svetoslav Panev, General Manager at Best Western Premier Sofia Airport Hotel
Responded 4 weeks ago
Dear Zhoro, I cannot thank you for making this comment, because you were not our guest and you DID NOT stay in our property. As General Manager I have never sent you any message our email! Please, share with us all emails or messages that you received from me or any of my colleagues! Second, I am 15 years in this industry and I have never experienced such case. Somebody who did not stayed in our hotel to comment in such details! This is a shame for you and definitely you will be in our black list for the future. We always accept constructive feedbacks in order to improve our services and product. However, all comments are from people being our guests. Look forward to receive any proofs that you were are guest at Best Western Premier Sofia Airport Hotel. Have a nice day. Svetoslav Panev General Manager
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Milen B wrote a review Oct 2020
1 contribution1 helpful vote
Dear Hristo and Stanimir, It's been a pleasure to have enjoyed! Food,cooking and service amazing and impeccable. Can highly recommand this place with its once in a lifetime experience. Keep it up - All the best! Milen from Germany
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Date of stay: October 2020Trip type: Traveled on business
1 Helpful vote
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Response from Svetoslav Panev, General Manager at Best Western Premier Sofia Airport Hotel
Responded 4 weeks ago
Dear Milen, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back very soon. My best regards, Svetoslav Panev General Manager
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Tarintata wrote a review Oct 2020
Belgrade, Serbia110 contributions2 helpful votes
+1
It is definetly not at the standard of what is expected when booking a 4 star hotel. It is a 3 star definetly not a 4 star hotel. A horrible problem solving process. The simple problem solving took very loong time. The communication problems with the reception staff - no smile no client focus. Very unprofessional. The hotel and the room are definetly the most dirtiest that I ever stayed in. Pillows and matress were very uncomfortable. The staff wasn’t nice !!! Solid breakfast. I definetly don’t recommend it. Overpriced !!! I really had higher opinion for this hotel but I am not recommending. There are many nicer and cheaper places in Sofia
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Date of stay: October 2020Trip type: Traveled with family
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Response from Svetoslav Panev, General Manager at Best Western Premier Sofia Airport Hotel
Responded Oct 8, 2020
Dear Tarintata, It is extremely uncomfortable for me to see such pictures from a hotel managed by me and my team. I would like to apologize for not meeting your expectations and especially to provide you a room in such conditions. I cannot get the time back, however this is a red light for us in order to take actions and avoid such cases in the future. I am sure you are frustrated enough and maybe you don’t want to listen my sincerely apologies, but I want to thank you for sharing this with us. This is the right way to inform the property that is making mistakes and should take measures. I would prefer, if you could complained while you were in the hotel, because we could take immediate action and solve the issue. Unfortunately, I cannot track your reservation by name or date, because your account name doesn’t correspond to our PMS system. Could you please, share your reservation details, so I can gather together my team and discuss the issue. I will appreciate your feedback. Best regards from Sofia, Svetoslav Panev | General Manager
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jbearKent wrote a review Sep 2020
Kent154 contributions59 helpful votes
I can't praise this hotel enough. It was superbly clean and the various staff I encountered were always very pleasant and polite. My room on 11th floor was spacious, the bathroom huge and the bed was super comfortable. Breakfast had good selection of hot and cold. Will definitely stay here again.
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Date of stay: September 2020Trip type: Traveled solo
1 Helpful vote
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Response from Svetoslav Panev, General Manager at Best Western Premier Sofia Airport Hotel
Responded Oct 8, 2020
Dear Kent, We're delighted to know that you felt "at home" during your stay with us! Thank you so much for such a great review and for recommending us. We strive to provide all necessary services to our guest and I am very happy to see we are in the right path. You are more than welcome to visit us again and don't hesitate to contact us directly. Warm regards from Sofia, Svetoslav Panev
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PRICE RANGE
$57 - $85 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaSofia RegionSofia
NUMBER OF ROOMS
165
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Frequently Asked Questions about Best Western Premier Sofia Airport Hotel
Which popular attractions are close to Best Western Premier Sofia Airport Hotel?
Nearby attractions include Teorema Rooms (3.2 miles), Escapeway.Bg (4.2 miles), and Tempus Vini Wine Point (4.2 miles).
What are some of the property amenities at Best Western Premier Sofia Airport Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Premier Sofia Airport Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Premier Sofia Airport Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Premier Sofia Airport Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Best Western Premier Sofia Airport Hotel?
Conveniently located restaurants include Tenebris, SKAPTO-ISKAR 11A, and Tables.
Are there opportunities to exercise at Best Western Premier Sofia Airport Hotel?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does Best Western Premier Sofia Airport Hotel have an airport shuttle?
Yes, Best Western Premier Sofia Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Premier Sofia Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Premier Sofia Airport Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Premier Sofia Airport Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Bulgarian.