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Pestana Sao Tome Ocean Resort

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Pestana Sao Tome Ocean Resort
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292 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Lisbon, Portugal
Reviewed 3 days ago NEW

Pestana Sao Tomé is a 5 star hotel very well located in the capital of Sao Tomé and Principe, a very samla and safe country with 180.000 friendely people 70% of which with less than 25 years. A great ocean view from the rooms and the sea view swimming pool. Nice and tasty food, international and regional, including local fruits...

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Helpful?
Thank florentino2015
Nax, Switzerland
Reviewed 1 week ago

With a 270 degrees view over the ocean, the resort is an unbeatable location in Sao Tome disturbed only by the noise of the tide. The welcome is well organised, even for an early arrival we could immediately enter the room. Located on the first floor it is spacious with a separate sitting area. All clean and properly maintained. From...

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Helpful?
Thank Alain J
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Alain J, Thank you for choosing Pestana São Tomé Ocean & SPA hotel and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best can be improved, we will continue always in search of improvement so that in future we can not only meet...

London, United Kingdom
Reviewed 4 weeks ago

The room was lovely with a great view of the sea. It's the best way to wake up in the morning and if you would rather have the door open than the AC at full blast the rooms have mosquito-netted shutters onto the balcony. I did find it weird that there wasn't a tea set with miniature kettle, felt like...

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Helpful?
Thank thebellower
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear thebellower We would like to thank you the time you spent to sharing your opinion and say that it was a reason of satisfaction for the whole team. We work daily in the continuous search for improvement of our services and it’s with the feedback from our customers that we can see if we are on the right track...

Ghana
Reviewed 4 weeks ago

Took a short trip to Sao Tome for a few days over October half term. Even though the weather was a little rainy in the afternoon most days it was a very pleasant stay. We booked a junior suite which was a good size to accomodate the whole family. The children had a separate but connected room and the rooms...

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Helpful?
Thank Elric88
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Elric88, Thank you very much for submitting your review about your stay where you share your experience at the Pestana São Tomé Ocean & SPA Hotel. Our biggest aim is to ensure memorable holidays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and...

New York City, New York
Reviewed October 31, 2016

The hotel is very good but the only way to go on internet is by using a cable that only works with laptops.So your phone will be useless during your stay.If they consider this problem this hotel would be perfect.It was an incredible relaxing experience.

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Helpful?
Thank balotfrance
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest Balotfrance, Thank you very much for submitting your review about your stay where you share your experience at the Pestana São Tomé Beach & SPA Hotel. Our biggest aim is to ensure memorable holidays to all our guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and...

Porto, Portugal
Reviewed September 14, 2016

The hotel continues with good quality service, but the furniture, decoration Is the same for long time ago, and it's used and old - needs a reform - because terem are other hotels with some price and quality services, presenting better aspect.

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Helpful?
Thank Emanuel_Tx_67
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Emanuel_Tx_67 , Thank you very much for posting a review of your stay at Pestana São Tomé Ocean & SPA Hotel. We are glad you have enjoyed the quality of our service. We would be delighted to welcome you again, Kind Regards Lucia Dias

Accra
Reviewed August 20, 2016 via mobile

We stayed here for 3 days with family and had a lovely time. It was almost end of peak season time and a lot of hustle bustle in the hotel, a lot of visitors and some may be for business. The pool is awesome. We had an ocean facing room which was a plus and recommended. One complaint we had...

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1Thank baijushah
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear baijushah Thank you thank you very much for your feedback. We were glad to have enjoyed your stay with us and thank you vegetarian recipes, allows us to offer more and better to our customers. Is comments like yours that help us improve our service. Thank you again Hope to see you soon Regards Lucia Dias

Hoboken, New Jersey
Reviewed August 11, 2016 via mobile

Spent 7 nights here and enjoyed every night of my stay. The hotel has its own private and I might add lovely beach so one doesn't need to wander to far to get to the coast line. My room overlooked the ocean and the grounds of the hotel are so well maintained everything felt like paradise. Portuguese may not be...

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2Thank EllyBelly07
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear EllyBelly 07, Thank you very much for for review. Always and whenever you want we will be waiting to wellcome you again it was a pleasure for us. Best Regards Lucia Dias

Accra, Ghana
Reviewed August 10, 2016

Stayed here for a couple of nights before proceeding to Pestana Equator. The room was clean and spacious for the family of 5. Although we hardly spoke Portuguese, the staff were friendly and helpful. The pools were great. There were lots of small hermit crabs in the infinite pool and our kids enjoyed catching them. We enjoyed Portuguese-style breakfast very...

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Helpful?
Thank RiceM55
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear RiceM55, Thank you very much for the review that you have submitted in this website about your recent stay at the Pestana São Tome Ocean & SPA Hotel. Good notice of your comments has been take in consideration, and we are very happy to hear that you have appreciated your stay with us. We look forward to welcome you...

Porto, Portugal
Reviewed July 5, 2016

Hotel is very well located in ocean front, great pool view. Rooms are a bit old, same as the hotel in general, but spacious enough. with a general revap it would be just a wonderful place. Service can also improve. Bar snacks are great. Try to get a room on upper floors cause lobby noise is a nightlong reality.

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1Thank jsampaio
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest Thank you very much for your wonderful and positive comments about your recent stay with us. We are delighted to hear that you have enjoyed your visit and we hope to welcome you again in a very near future at the Pestana Equador Beach Resort. Please do not hesitate to contact us in case you need any special...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Beachfront
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Pestana São Tomé is the first and only 5 stars hotel in Sao Tome.Located in the city capital with private beach and panoramic ocean views it has all the comfort and sophistication you look in a hotel .!0 minutes from the airport ,restaurants and bars, casino & Disco Beach Club , meetings, conferences ,Spa water sports diving center . ... more   less 

Additional Information about Pestana Sao Tome Ocean Resort

Address: Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
Location: Sao Tome and Principe > Sao Tome Island > Sao Tome
Price Range: $164 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Sao Tome Ocean Resort 5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Pestana Sao Tome Ocean Hotel Sao Tome
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Questions & Answers

Here's what travelers have asked, with answers from Pestana Sao Tome Ocean Resort staff and other travelers.
5 questions
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Questions? Get answers from Pestana Sao Tome Ocean Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“choose always a sea view room or suite”
 of 5 bubbles florentino2015, 3 days ago | Read review
“Rooms overlooking the terrace may be noisy because of the evening entertainement”
 of 5 bubbles AlainJ752, 1 week ago | Read review
“rooms1100 with the sea view”
 of 5 bubbles balotfrance, Oct 31, 2016 | Read review
“First floor, see view”
 of 5 bubbles Emanuel_Tx_67, Sep 14, 2016 | Read review
“Sea side rooms on the east side have the best view and catch the best breezes”
 of 5 bubbles 896andrewv, Jul 4, 2016 | Read review
5 of 5
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