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Pestana Sao Tome Ocean Resort

Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
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241 Reviews from our TripAdvisor Community

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Showing 50: English reviews
Porto, Portugal
Level Contributor
67 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is very well located in ocean front, great pool view. Rooms are a bit old, same as the hotel in general, but spacious enough. with a general revap it would be just a wonderful place. Service can also improve. Bar snacks are great. Try to get a room on upper floors cause lobby noise is a nightlong reality.

Helpful?
Thank jsampaio
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest Thank you very much for your wonderful and positive comments about your recent stay with us. We are delighted to hear that you have enjoyed your visit and we hope to welcome you again in a very near future at the Pestana Equador Beach Resort. Please do not hesitate to contact us in case you need any special... More 

The Hague, The Netherlands
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Where to start? the Pestana is the only 5 star restaurant on the island and is an easy walk from the centre of the town. The pool is spectacular and literally borders on the shoreline. This is the equator, tan in the am and use lots of sun block! really cracking pool.There is a long lovely pier with a pavilion... More 

Helpful?
Thank Andrew v
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you for visiting the Pestana São Tomé Beach Resort, and for taking the time to share your experience with us, which was highly appreciated. We were all very happy to learn, that you enjoyed the hotel's facilities and services. Your kind comments have been shared with all the staff members, who were extremely happy to know of... More 

Lagos, Nigeria
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

The Pestana ocean resort is a nice friendly hotel. Very clean and relaxing. The staff are friendly and warm. The food is good but a bit on the high side. Great ocean view and close to various activities and market. Rooms are good size and well decorated. It would have been great if they had a kettle and complimentary tea/... More 

Helpful?
Thank Taofick O
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you very much for your review about your recent stay at the Pestana São Tomé Ocean Hotel and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us, we always try to keep our hotel up to the standard expected by our visitors in order to offer them a memorable stay.... More 

Leiria, Portugal
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 14, 2016

The hotel is very nice placed in front of the sea. The rooms were spacious and clean. I recommend pool or sea view rooms. Nice great hall and coffee room. Food service is also good, but it should have more offer (buffet service) for dinner instead of à la carte. Very nice pool almost over the sea and a well... More 

Helpful?
Thank David S
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you very much for your review about your recent stay at the Pestana São Tomé Ocean Resort and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us, we are very proud for getting such an execellent review. We look forward to welcome you again. With kind regards, Lucia Dias More 

Sweden
2 reviews
3 of 5 stars Reviewed May 22, 2016

The place is rated 5 star and the hotel is quite good,, but as 5 star you need to provide more than 7 umbrellas bu the pool. If you have 24/7 room service but cant get more than one bottle of water you are not 5 star. Great place, poorly trained staff.

Helpful?
Thank alexnero2016
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you very much for your review about your recent stay at the Pestana São Tomé Ocean Hotel and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us; we always try to keep our hotel up to the standard expected by our visitors in order to offer them a memorable stay.... More 

Accra, Ghana
1 review
5 of 5 stars Reviewed April 15, 2016

very neat hotel with friendly staff; delicious meals and beautiful serene. the pool was so neat too with perfect PH and good temperature of the water. the hotel has a nice night club that plays all kinds of music, African, Portuguese, french etc.

Helpful?
Thank gramdoh
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, We would like to thank you for staying with us at the Pestana São Tome Ocean Resort, and for taking the time to send us your valuable comments. Your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the... More 

Luanda, Angola
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed April 2, 2016 via mobile

This was our first stop in São Tomé. A lovely location with nice rooms. The staff was very friendly and we enjoyed walking around in the evening to find a good location for dinner. Lovely pool and views. The bar service was slow and they did have pretty loud music by the pool that perhaps was not needed. Seemed like... More 

Helpful?
Thank Fm1Fm
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest , We thank you for your recent holiday spent in São Tomé. It was with great pleasure that we were your hosts in this occasion. It was of pure enjoyment to been able to provide you with memorable moments all through out your stay in our property. We hope in a near future to be your hosts once... More 

County Kildare, Ireland
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 16, 2016

I chose Pestana Ocean Resort as it seemed to be the best choice in Sao Tome. It claims five stars, but it really doesn't exceed three. The staff were very slow, from check in, to the bar (waiting over 45 minutes for a simple drink), to the restaurant service. The dinner buffet selection was not too bad at all, and... More 

Helpful?
1 Thank Dubessbee
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, We would like to thank you for your recent stay at the Pestana São Tomé Hotel and for taking the time to write a such a detailed review on the famous web side TripAdvisor, which contents we have taken good note. All your nice comments are highly appreciated, we would also like to thank you for your contribution... More 

Stockholm, Sweden
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 29, 2016 via mobile

Spent 5 nights in São Tomé and the Prestana Ocean view hotel in a junior suite. Excellent hotel with a sea water pool, good food and friendly staff. Very clean compared to the rest of west Africa. This is a place I would recommend and come back to. Prestana also has a hotel in the south, we met with Prestana's... More 

Helpful?
Thank Thomas J
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest We are delighted that your recent experience at the Pestana São Tomé Hotel was so wonderful and memorable for many reasons. It is great that our facilities and great team were so appreciated and we truly thank you for the fantastic recommendation of our Hotel. It was lovely to have you staying at our Hotel and we very... More 

Paris, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 31, 2016

This place was maybe the cleanest hotel I've stayed in in Africa and the staff were generally very friendly, but something was lacking. The place simply felt like any other "corporate" hotel - it did not feel special at all. So I would be happy to stay here for business, but as holiday hotel it seems not so good for... More 

Helpful?
Thank Paul R
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest, Thank you very much for taking the time to give us this message and evaluate our hotel. It is with great joy that we read your comment and realized that we exceeded your expectations. We aim to provide memorable stays and pleases us greatly when customers honor us with these feedbacks. We look forward to welcome you in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Pestana Sao Tome Ocean Resort

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Pestana São Tomé is the first and only 5 stars hotel in Sao Tome.Located in the city capital with private beach and panoramic ocean views it has all the comfort and sophistication you look in a hotel .!0 minutes from the airport ,restaurants and bars, casino & Disco Beach Club , meetings, conferences ,Spa water sports diving center . ... more   less 

Additional Information about Pestana Sao Tome Ocean Resort

Address: Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
Location: Sao Tome and Principe > Sao Tome Island > Sao Tome
Price Range: $200 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Sao Tome Ocean Resort 5*
Number of rooms: 260
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Also Known As:
Pestana Sao Tome Ocean Hotel Sao Tome
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