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Pestana Sao Tome

Traveler (436)
Pool & Beach (93)
Room & Suite (61)

About

Location
Cleanliness
Service
Value
The Pestana São Tomé is a 5-star hotel located on the Island of São Tomé, on the seafront with panoramic sea views. It is located only 1 km from the centre of São Tomé and 1 minute from the beach. Located on Ana Chaves Bay between embassies and universities, palaces and assemblies, it is the ideal place for a tropical holiday. During your stay you can enjoy the infinity swimming pool with panoramic views overlooking the sea, a private beach, dive centre and sports fishing, Health Club/SPA and gym. The rooms have elegant decor and each is equipped with a TV and free Wi-Fi.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Airport transportation
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
564Reviews
493Photos
8Q+A
30Room tips
Traveler rating
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  • 32
  • 13
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Popular mentions
The reception guys chase you to get paid as you going without paying even if you have booked rooms there many times. They can be disrespectful just by there lack of knowledge( not there fault but really unpleasant) the organization is mess! You book a table to have dîner they
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Review collected in partnership with Pestana Hotel Group
Response from Roving55756940323, Gestor de Relações com o Cliente at Pestana São Tomé
Responded Mar 2, 2019
Dear Mr. William M We would like to thank you for choosing Pestana São Tomé Hotel for your stay as well as your time spent publishing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment. After reading your feedback, we would like to present our sincere apologies since we were not aware of your expectations. We would like to tell you that, at this moment we are doing some improvements in our Hotel. So the next time you come over, you will see a big difference. So, we expect to welcome you again at the Pestana São Tomé , or at another Pestana Hotel. Best regards, Lucia Dias
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En route to Ilheu das Rolas we had to stay overnight at this hotel. It proved to be the least satisfying meal of the whole week. A 5 star hotel offering buffet is not indicative of professional pride; that the buffet had no discernible merits over lesser classified institutions
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Response from Roving55756940323, Gestor de Relações com o Cliente at Pestana São Tomé
Responded Feb 11, 2019
Dear Mr. vmsda We would like to thank you for choosing Pestana São Tomé Ocean & SPA Hotel for your stay as well as your time spent publishing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment. After reading your feedback, we would like to present our sincere apologies since we were not aware of your expectations. We would like to tell you that, at this moment we are doing some improvements in our Hotel. So the next time you come over, you will see a big difference. So, we expect to welcome you again at the Pestana São Tome , or at another Pestana Hotel. Best regards, Lucia Dias
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Average location but it is not possible to use the beach nearby because is of polution in water and there is no information about this when booking. In a island were there is no potable water, the hotel makes the guests buy bottled water on an exorbitating price. A/C in the room
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Response from Roving55756940323, Gestor de Relações com o Cliente at Pestana São Tomé
Responded Feb 6, 2019
Dear Mr. Ines J We would like to thank you for choosing Pestana São Tome for your stay as well as your time spent answering our publishing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment. After reading your feedback, we would like to present our sincere apologies since we were not aware of your expectations. We would like to tell you that, at this moment we are doing some improvements in our Hotel. So the next time you come over, you will see a big difference. So, we expect to welcome you again at the Pestana São Tomé , or at another Pestana Hotel. Best regards, Lucia Dias
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Wonderful hotel centrally located easy access.Friendly courteous staffs provide quick responses to attend your need .Serves Very good breakfast and coffee . All the staffs are impecable with service consistency . Highly recommended hotel . Thumbs up 👍👍👍👏👏👏
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Review collected in partnership with Pestana Hotel Group
Response from Roving55756940323, Gestor de Relações com o Cliente at Pestana São Tomé
Responded Jan 23, 2019
Dear fedtnt Thank you for choosing Pestana São Tome Hotel and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best can be improved, we will continue always in search of improvement so that in future we can not only meet your expectations but exceed them. Your comments will be passed to the whole team and we hope to see you back soon at our Hotel or other Pestana Hotel Best Regards Lucia Dias
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A good location but getting worse with the years,a lot need to be done that guests feel comfortable.The staff is friendly,but it is too expensive for that what you get.Last December I was in Omali,next December I will go there again
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Review collected in partnership with Pestana Hotel Group
Response from Roving55756940323, Gestor de Relações com o Cliente at Pestana São Tomé
Responded Jan 14, 2019
Dear Mobile63555109836, Thank you very much for your review. We would like to thank you for choosing Pestana São Tome for your stay as well as your time spent publishing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment. After reading your feedback, we would like to present our sincere apologies since we were not aware of your expectations. We would like to tell you that, at this moment we are doing some improvements in our Hotel. So the next time you come over, you will see a big difference if you change your mind until next December. Best regards Lucia Dias
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All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
Um paraíso na terra
Vista magnífica.
Vista do quarto
vista do quarto
The room
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12345613
A viajem em Abril é impeditiva por causa da chuva?
C'est une très bonne idée.le PESTANA est bien adapté. Un voyage de reconnaissance et de "négociation" est indispensable. Cordialement.
1 vote
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12
"spacious balconies"
"Rooms are quieter"
"floors with sea views"
"sea view room at the corner."
"Rooms on the second floor facing the sea have great views."
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123456
PRICE RANGE
$137 - $235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana sao tome ocean hotel sao tome
LOCATION
Sao Tome and PrincipeSao Tome IslandSao Tome
NUMBER OF ROOMS
115
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