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Sofitel Malabo

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#2 of 13 Hotels in Malabo
Certificate of Excellence
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Sofitel Malabo
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167 Reviews from our TripAdvisor Community

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Showing 81: English reviews
1 review
5 of 5 stars Reviewed July 9, 2016

Spacious room, good house keeping services, large selection of freshly made breakfast items, very good location very close to city centre, high hospitality level, reception team friendly and helpful. the only thing that need improvement is the internet connection since its not reliable and slow.

Helpful?
Thank Jamal M
GM_Sofitel_Malabo, Responsable réception at Sofitel Malabo, responded to this review

Dear Jamal M, Thank you for your review. I am pleased to hear that you have appreciated our service. I will share your comments with our team. It is always a pleasure to receive a positive feedback. I am sorry that our internet connection didn't meet your expectations. We are working on it and I hope that in a future... More 

Phnom Penh, Cambodia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 2, 2016

I have stayed in this hotel for more than a month during a business trip. What I like the best in this hotel were the peacefulness,quietness and cleanliness it offers. Staff are accommodating; front manager Diogo was so helpful and nice. There were times I need to work remotely from the hotel itself, Patrick, maintenance manager, offered me the unused... More 

Helpful?
Thank Arneldec23
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Dear Arneldec23 We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. The all restauration team is salutating you and missing you on Friday Night during the Cocktails & Tapas nights! Once again thank you for your review and... More 

Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 30, 2016 via mobile

It was a pleasure to stay in this old style hotel. In between presidency residence and Malabo Cathedral. Very good place downtown. All people are doing their best for you. Diogo (Manager) is really service oriented and he have helped a lot for all things (travel, business, advices, ...). Here it is the place to be recommended for anyone who... More 

Helpful?
Thank Fr P
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado Fr P Thank you for your review. I am pleased to hear that you appreciated our service. I will share your comments with our team. It is always a pleasure to receive positive feedback. I hope during your next stay with us you can try our special tapas during the Cocktails an tapas night, every friday with live music,... More 

Cotonou, Benin
Level Contributor
114 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 30, 2016

Spent eight nights at this hotel during a recent visit to Malabo. Altogether it was a very pleasant experience. The place may not be as fancy as its sister Sofitel unit in Sipopo, but it is much more conveniently located. Its smaller size also adds to that “cozy” feeling. The staff—from the Front Desk to the bar & restaurant and... More 

Helpful?
Thank SerpaJ
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado Serpa, Thank you for taking time to rewiew the Sofitel President Palace. We are glad to hear you spent a comfortable stay with us, it is always a pleasure for my team and myself to receive positive feddback. For your next stay I hope you will enjoy a cocktail with us and our brand new tapas during our special... More 

Level Contributor
137 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed April 15, 2016

The hotel is a heritage building that has been converted into a luxury property and comes with all luxury elements you would expect from a Sofitel hotel. Nonetheless, since it is a heritage building also expect to face some typical pains that sometimes comes from an aging building - like air conditioning that might not really cool the room enough... More 

Helpful?
Thank Prasanna V
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado Prasanna, We would like to thank you for your very good impression of our hotel, it´s always motivating for my team to read review like yours. We are aware like you said in your comment, we are facing some technical issue due to the age of the building, but we are here to give you a fast solution during... More 

New York City, New York
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 18, 2016

Rooms are spacious, internet works good. The restaurant takes a long time to serve food, but the quality is good and the staff is welcoming. It's within walking distance from some restaurants. Overall good, but expensive.

Helpful?
Thank LA_traveler_10101
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado LA_traveler_10101, Thank you for taking time to share your opinion with us about your stay in our property. Do not hesitate during your next stay to call a manager o me directly if you are facing a problem with the time of service in the restaurant or anything else, we are here to solved immediately any issue. Once again... More 

Porto, Portugal
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 15, 2016

Transfer from Airport to Hotel, went perfect without any problem. Front desk a bit slow, check in procedure too slow. The room not so good, located on the ground floor it was nice but the AC was not working properly and it was making a noise impossible to bear. Front desk was helpful, got me a new room with AC... More 

Helpful?
1 Thank Paulo A
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado Paulo First of all let me express my sincere apologies for all the unpleasant moments that happened during your stay. I can assure you that the service offered to you is not the usual service and like you said you have seen a lot of excellent comments we have on tripadvisor. During your next stay with us do not... More 

Berlin, Germany
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 7, 2016 via mobile

Top service!!! Great and very warm welcome by Mr. Diogo Palma and his overwhelmingly friendly front desk team. Thumbs up! Rooms are very comfortable and clean, this hotel is a great retreat in the middle of Malabo. Very good location in the town, next to the President's Palace. Malabo's sightseeing spots, restaurants, bars and supermarkets are in walking distance. The... More 

Helpful?
1 Thank vouvray86
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado Vouvray86, Thank you for taking time to review the Sofitel President Palace it is always a pleasure for my team and myself to receive positive feedback. We are glad to hear you spent a confortable stay with us, I have already shared your comment with the F&B team about the time of the service. For your next stay do... More 

Arlington, Virginia
1 review
5 of 5 stars Reviewed January 4, 2016

As many other reviews state, the staff here is fantastic and the manager is very accommodating. The breakfast selection was great, and the in room shower was superb. (Waterfall shower just made the long days end much better). Any issues were promptly addressed, my only concern was the Wi-Fi connectivity, which is free but in-room it is not good for... More 

Helpful?
Thank Ryan H
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado Ryan, Thank you for your review, it´s always a pleasure and encouraging for the team to read this kind of comment about their work. Regarding the wifi connection unfortunately we are not able yet to offer an internet wifi like in Europe, the service is still very unstable, but the internet provider in Guinea are improving and I think... More 

Wiesbaden, Germany
1 review
5 of 5 stars Reviewed December 24, 2015

I have stayed at the Sofitel Hotel a couple of times so far and it has always been great! Friendly staff, nice and tidy, tasty food and a nice atmosphere. I can definitely recommend this hotel to everybody staying in Malabo.

Helpful?
Thank Nils G
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Smooth, subtle, urbane… Sofitel Malabo President Palaceemanates a sense of tranquility that seems to be gleanedfrom the cloisters once framed by its walls. Breezypass ageways and a courtyard garden, but also the latesttechnology and superlative responsiveness to your everyneed. Work, relax, and relish the international atmosphere ingrowing capital of Equatorial Guinea ... more   less 

Additional Information about Sofitel Malabo

Address: Plaza de la Independencia | Zona Presidencial, Malabo, Bioko Island P.O. BOX 393, Equatorial Guinea
Location: Equatorial Guinea > Bioko Island > Malabo
Price Range: $246 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Malabo 5*
Number of rooms: 100
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