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Ibis Malabo

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Ibis Malabo
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96 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Ludwigsburg, Germany
Level Contributor
89 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
2 of 5 stars Reviewed June 18, 2016

At the beginning getting into contact with the hotel was difficult, I had to write several times before I got an answer. The transfer from the airport worked alright. I had lunch at the hotel, the food tasted very plain, but the staff at the restaurant was charming and helpful. The room was surprisingly small, directly in front of the... More 

Helpful?
1 Thank Dan831984
Laetitia N, General Manager at Ibis Malabo, responded to this review

Dear guest, I thank you for the time you took to write this review. Please accept our apologies for the issues mentioned above. We have many rooms and we could have changed yours if you had asked for a room far from the elevators. About your credit card, the front office manager does not know about this issue, can you... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed April 20, 2016

I stayed a week and the staff was very sympathic. The new Director is very dynamic. Will surely come back. Animations are made in the evenings and sundays for families. Internet is ok and the view on the Palace is very lovely.

Helpful?
Thank globetrotter551
Laetitia N, General Manager at Ibis Malabo, responded to this review

Dear Guest, i thank you for this review on our hotel. it is a source of motivation to receive a positive feedback. My team and I, are looking forward to receive you again. very best regards, Laetitia Nyop Gnassingbé General Manager Ibis Malabo. More 

Addis Ababa, Ethiopia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 8, 2016

Very functional hotel. Very low budget. The electricity does not work great, could not even get my hair straightener to work... The overall service is good. The complimentary breakfast is good but can get boring if you are there for a long stay.

Helpful?
Thank Lwanzo A
Laetitia N, General Manager at Ibis Malabo, responded to this review

Dear Guest, I'm very pleased to receive your comment about your stay in our hotel. I would first like to thank you about your compliments on the overall service. You also mentioned electricity issues during your stay. Please be insured that it was a specific problem that day, which has been solved. We have two Generators in the hotel that... More 

Utrecht, Utrecht, Netherlands
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 4, 2016

When arriving, I was assisted by a friendly, somewhat English speaking employee. This all went well and I checked into a clean room. Had dinner and this was fairly OK. Later in my stay, I had some questions regarding late check out but communicating was impossible becuase of the language barrier. A local later helped me so it turned out... More 

Helpful?
Thank Joeri P
Laetitia N, General Manager at Ibis Malabo, responded to this review

Dear Guest, we thank you for the time you took to write this comment on our page. About the language, we will recruit someone speaking English very soon at the reception. The swimming pool will be refurbished next month. Also, we need to change the breakfast menu, it is under process. Feel free to write to me directly before coming... More 

san francisco
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed February 22, 2016

Although the room itself is nice, service at this hotel is less than satisfactory. A shuttle never showed up at the airport. It took me 3 calls to get one. Although they promised shuttle service, when I requested one for the following day to take me to the airport, they told me the shuttle was not working and that I... More 

Helpful?
Thank travelbug136
NORDIN A, General Manager at Ibis Malabo, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Travelers are raving about these Malabo hotels

Puyallup, Washington
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 25, 2015 via mobile

Though having two different late arrivals by our group, the staff here were kind and helpful. The hotel is very simple like a Motel 6, but a pleasurable relief in the unpredictable developing world. Their restaurant staff were always quick to help.

Helpful?
Thank Urban_Farmer6
NORDIN A, General Manager at Ibis Malabo, responded to this review

Dear Sir/Madam, We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

washingtondc
Level Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed August 8, 2015

This hotel in a box won't excite or disappoint anyone who has ever stayed in an Ibis Hotel anywhere in the world. Same everything...the small built in rooms, the same hotel layout with the same restaurant and bar layout. Same, same, same. The complementary breakfast was good, the staff were decent, all English speaking. It's location is airport - town... More 

Helpful?
Thank timhrose
NORDIN A, General Manager at Ibis Malabo, responded to this review

Dear Sir/Madam, We wish to thank you for choosing our hotel and for taking time to review our property. We are very pleased to hear that our staff made your stay pleasant. Our hotel aims to provide a unique experience, and we are thrilled that we were able to meet your expectations. We will share your compliments with our entire... More 

Pescara, Italy
Level Contributor
107 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed July 28, 2015

I stayed two nights in this hotel for a business trip. On the Island there are no other hotels affordable and this one is too expensive as well compared to international standards. High rates also for dinner buffet. Wi-Fi free but difficult to reach and not stable; it changes depending on the areas of the hotel. What shall I say,... More 

Helpful?
Thank Francesco D
NORDIN A, Manager at Ibis Malabo, responded to this review

Dear, Thank you for taking the time to tell us about your experience at the Ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Malabo, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 1, 2015

This is a very good comfortable hotel at a great price. Restaurant serves simple, but very good value meals that were well presented by courteous well trained staff. Front desk staff could use a bit more English language and other training on dealing with international customers but the price is right and the facility is brand new and very comfortable.... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank brianasmus
Dalton, Georgia, United States
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 20, 2015

It wasn't that great but also not that bad. Just not for me. The dinner was nice with a good meal for the value, rooms were ok size and the cleanliness was good. I stayed in a fresh room so there was some smell from that.

Helpful?
1 Thank Red U
Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ibis Malabo

Address: Malabo 2 Isla de Bioko | PO Box 201, Malabo, Bioko Island, Equatorial Guinea
Location: Equatorial Guinea > Bioko Island > Malabo
Price Range: $120 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Malabo 3*
Number of rooms: 127
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