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San Agustin Urubamba Hotel

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Traveler (384)
Room & Suite (98)
Pool & Beach (26)
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Overview
  • Excellent21%
  • Very good47%
  • Average22%
  • Poor6%
  • Terrible4%
Travelers talk about
“gate tour”(14 reviews)
“space heater”(15 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (470)
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47
132
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47
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74
18
10
Show reviews that mention
All reviewsgate tourwifi worked finespace heaternice hotelcoca teamachu picchusacred valleystreet noiseinner courtyardbarking dogstwo nightssmall balconysmall townswimming poolbeds were comfortablebeautiful groundschoose this hotel
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1 - 5 of 281 reviews
Reviewed 1 week ago

We stayed here as part of a tour, this was by far the worst hotel we stayed in. While some staff were very friendly, others were rude and ignorant. The rooms themselves were poor maintained, freezing cold and dirty. The food on offer was appalling,...More

Thank Dan L
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 1 week ago

Dear customer thank you for your comments sent . We are very sorry for not having been able to make your stay has been to your liking and we ask the apologies of the case by the bad impression that took you. However mention that...More

Reviewed 1 week ago

We stayed at the San Agustin Urubamba hotel in March 2018 before heading to Machu Picchu. The hotel was extremely clean and the grounds were very pretty. It is a little far from the main square in Urubamba but only about a 10-15 minute walk....More

Thank twojakesplus
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 1 week ago

Dear Customer Thank you for your comments sent and taking the time to write to us , we are very happy to hear your opinion in reference to the service and highlighting the honesty of our colleagues, the cleanliness of our facilities, gardens and address...More

Reviewed 1 week ago

The grounds of the San Agustin are beautiful as is the surrounding countryside. The hotel itself is perfect for where it is. This is not a resort town so those expecting the Four Seasons Urubamba should look elsewhere. Instead it is a charming, rustic inn...More

Thank JocelynT212
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 1 week ago

Valued Guest We thank him for its time takes in writing each other, We are very happy for having achieved that its demurrage has been of its taste being a privilege to have attended to it. I hope in the time let's be able to...More

Reviewed 2 weeks ago

Good hotel in the middle of nowhere, from the outside you would not get a good impression of this hotel but once inside it is very nice. Too bad the pool was emptied when I was there, it is also the first thing you notice...More

Thank rachels81
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 2 weeks ago

Dear client We thank him for its time takes in writing each other and sharing its comments with the travelers of the Tripadvisor. We are very glad to have achieved that its demurrage has been of its taste and you have the certainty that its...More

Reviewed March 18, 2018

I was here with an adventure tour group. My first room (I think 421) had black mold in the bathroom and in the bedroom area, also ants on the bathroom sink and around the tub. It did not feel clean so I asked for another...More

Thank LOB16
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 4 weeks ago

Dear Guest thank you for your comments and the time it took to write us. We express to you our deepest apologies for the bad impression you had in reference to your stay and we thank you for making us known, with this you help...More

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Best Value Properties in Urubamba, Peru
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About
Amenities
Top amenities
Pool
Free Internet
Restaurant
Bar/Lounge
Room Service
Spa
Hotel Amenities
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Room Service
Concierge
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Spa
Details
Price range
$56 - $155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Urubamba
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$56 - $155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Urubamba
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (384)
Room & Suite (98)
Pool & Beach (26)
Dining (24)
Family and Play Areas (20)
Business Center & Event Rooms (3)
Questions & Answers
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Darla H
November 4, 2017|
AnswerShow all 5 answers
Response from Gene J | Reviewed this property |
There were no bugs also the wifi was adequate. It was a good location for the mountains.
0
Votes
jkaiser
August 19, 2017|
AnswerShow all 2 answers
Response from Rachelle C | Reviewed this property |
I don't think so. My things all have built in converters but I had to use an adapter plug.
0
Votes
GGKC69
June 30, 2017|
Answer
Response from Teryn G | Reviewed this property |
The desk can call a taxi for you and there are collectivos that run back and forth down the highway regularly. I have never hired a guide, but believe there are many around Ollantaytambo that you could pick up for a... More
0
Votes
Room Tips
"not far side of hotel from desk dogs bark or by road very load room121 great..."
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"Get one with a view of the mountains."
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"bring ear plugs if noise from local surroundings bother you."
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"Back, top floor at the end of a corridor with no passing guests"
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