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Tambo del Inka, a Luxury Collection Resort & Spa

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Avenida Ferrocarril S/N Sacred Valley, Urubamba 84 Peru
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$377
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LuxuryCollection
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$377
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Traveler (3220)
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Panoramas (29)
Videos (9)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 09/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Tambo del Inka, a Luxury Collection Resort & Spa
Updated 09/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 36 hotels in Urubamba
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado is a luxury hotel in Sacred Valley, Peru that invites visitors to experience a warm and welcoming atmosphere, along with adventure tourism experiences nearby including historical and cultural tours of the vestiges of the Incan Empire.
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Room & Suite (718)718
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Fireplace
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
36Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
3,745Reviews131Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Alexandra T wrote a review Jan 3
2 contributions
Excellent Journey - Pisco Sour Academy - Delfur is an amazing bartender, he teach us how to make a delicious PISCO SOUR. Highly recommended. In the hotel you can choose for free different activities. The PISCO Academy is one of the best. Please, ask to have DELFUR as your teacher.
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Isaac Pilares, Other at Tambo del Inka, a Luxury Collection Resort & Spa
Responded 1 week ago
Dear loyal guest, Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for mentioning Delfur who is a great bar tender and shows our guests how to prepare our national drink: Pisco sour! Visiting the Sacred Valley has never been more fun without staying with us. Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba. Sincerely, Isaac pilares
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Raquel A wrote a review Dec 2020
4 contributions
I want to start by saying that we were here during the pandemic a few days before Christmas. The spa wasn't fully available but you could go into the swimming pool that's gorgeous with a reservation. Another thing is that I was here with a Friends & Family rate because of a family member that works in one of the Luxury Collection's properties. I got to Cusco on the 19th, stayed at the Palacio del Inca where we received the 5* treatment. They were expecting us at the door, I received an email two days before my arrival letting me know of the new rules. The same did not happen at El Tambo. First of all, the person who helped us make the reservations for El Tambo mistakenly put in their email instead of mine for that reservation so I didn't receive any emails pre-chech-in. When I arrived at Ollantaytambo, I saw a person waiting for another party to be taken to El Tambo. I immediately called El Tambo and talked to Maeba who never apologized or offered a solution and reminded us that we were on the Friends & Family rate and that my email wasn't there. I read other reviews in here and they also mentioned her by name. After my magical stay at the Sanctuary Lodge I was forced to confront reality when I had to talk to Maeba and hear her say repeatedly that transportation services needed to be scheduled ahead (I never received the email and that wasn't really my fault). And she honestly was just not nice at all. Once at the hotel, things improved a lot. The hotel is working with covid restrictions so it wasn't very busy but our room was just beautiful. We received an upgrade and had a terrace. We could walk to the river. The room had fruit, a lovely treat. The breakfast was really good. They bring everything to the table and you have to order so it did feel a bit wasteful when I couldn't finish a basket of bread. The juices are limited. A few years ago there were sooo many different kinds but I guess because of covid everything is more limited now. I had a great waitress, Lucy (Lucila) who recommended me things to see and do in the town and in Cusco. Walter was also very attentive. During our second day, we just heard the loudest noises coming from upstairs. I wanted to sleep in but around 8am I just kept on hearing the loudest steps going back and forth upstairs. Also sounds of doors being opened and shut. At around 11 am there were noises of furniture being moved around. It was the weirdest thing. I notified the concierge at check-out and they were very understanding and were investigating the issue. This part of the service was great. I felt heard, they offered a solution and they apologized for the noise. At check in time I was notified that we didn't need to pay for the destination fee unless we explicitly said so. Both days we were out most of the day so we couldn't really participate in any of the hotel activities. I said I would let them know. At check out this was included in the bill. For some reason I read through the expenses and noticed that this fee had been charged for both days. I said that we had not requested this. The fix was made immediately and though the concierge did mention that maybe some misunderstanding had happened, she believed me after I commented what the person had said during check in. In the end, I was not charged those fees. The reservations for the pool were totally worth it. I loved having the whole place to myself. All in all it was a beautiful hotel and for the most part, great service. If it hadn't been for the initial call to the hotel, this would have been a 5* review.
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Date of stay: December 2020Trip type: Traveled with family
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Response from Isaac Pilares, Other at Tambo del Inka, a Luxury Collection Resort & Spa
Responded 3 weeks ago
Good afternoon, Thank you for your feed back. Definitely, it is very important to us since it gives us the chance to improve and provide better service quality, Be sure that your review will be shared with the rest of team suring our daily meetings. Kindly accept our apologies if there were some inconveniences during your stay. Thank you for choosing our property while in the Sacred Valley and sure hope to welcome you back again in time. Respectfully, Isaac Pilares
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GingaKv wrote a review Dec 2020
Cusco, Peru7 contributions
My wife and I were able to celebrate our 10 year anniversary here and enjoyed every minute! I was concerned that due to restrictions we might miss out on a few things we had been looking forward to but the staff did everything they could to make sure our stay was comfortable and very special!! On arrival we were greeted by the manager Isaac who had done a brilliant job of being communicative by email before the stay, and was very welcoming and helpful during the stay. On entering our room we were greeting by an anniversary gift from the kitchen (please excuse the poor photo), and with our first meal enjoyed complimentary bubbles!! The whole staff seemed to know it was a special occasion for us and did their best to make it feel wonderful. Our room was beautiful with a large bath and shower, super comfy bed and the room opened out onto our own lawn area. The black our curtain worked a treat. Each day we enjoyed the “inside/outside” pool and spa circuit. We ate in the restaurant each day and enjoyed spectacular service. The lunch and dinners were very good but we especially enjoyed the breakfasts by the river with the occasional hummingbird visitor. While the sauna, gym and bar were not available due to restrictions, the staff did everything they could to compensate for this. We did not feel like we missed out on anything. We also noted how well the staff adhered to covid protocols, we felt very safe and comfortable the entire stay. It also seemed that all the staff had at least a basic level of English if that’s a requirement for you. They also endured our poor Spanish with a smile and regular encouragement!! Loved it!!
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Isaac Pilares, Other at Tambo del Inka, a Luxury Collection Resort & Spa
Responded 4 weeks ago
Dear loyal guest, Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for choosing our property for such special occasion. It was an honor to host you both here. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Visiting the Sacred Valley has never been more fun without staying with us. Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba. Sincerely, Isaac Pilares
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Fab wrote a review Jul 2020
22 contributions23 helpful votes
The hotel is stunning and perfectly blends in with the stunning nature surrounding the resort. The staff was very helpful and friendly and the rooms very clean ... just as one expects from a five star resort in this category. In addition, the quality of the breakfast selection offered as well as the lunch and dinner menu was extremely high. The hotel‘s spa is also very nice and I highly recommend to plan enough time to relax and unwind at the hotel itself. The highlight of the hotel is the onsite train station, which allows to catch a train to Macchu Picchu (day-trip possible). It is important to note that the train-ride incl. a guided personal tour is expensive. We contacted the hotel beforehand and they organized everything for us.
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Date of stay: September 2019Trip type: Traveled with family
1 Helpful vote
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Response from Isaac Pilares, Director General at Tambo del Inka, a Luxury Collection Resort & Spa
Responded Oct 9, 2020
Dear loyal guest, Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Visiting the Sacred Valley has never been more fun without staying with us. Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba. Sincerely, Isaac Pilares
Read more
Ramses Ortiz wrote a review Jun 2020
Kissimmee, Florida121 contributions1 helpful vote
+1
We had an incredible stay at this hotel. The staff was super friendly, courteous and helpful. The restaurant was very nice and the food was just amazing. We tried "Lomo Saltado" and Wow, that was good! Their muña tea was amazing too! The hotel is right by the train station (Peru Rail). Room was spacious and beautifully decorated.
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Date of stay: September 2019
Value
Cleanliness
Service
Helpful
Share
Response from Isaac Pilares, Director General at Tambo del Inka, a Luxury Collection Resort & Spa
Responded Oct 9, 2020
Dear loyal guest, Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Visiting the Sacred Valley has never been more fun without staying with us. Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba. Sincerely, Isaac Pilares
Read more
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PRICE RANGE
$406 - $628 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tambo del inka, a luxury collection hotel urubamba, tambo del inka, a luxury collection resort and spa
LOCATION
PeruCusco RegionSacred ValleyUrubamba
NUMBER OF ROOMS
128
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Frequently Asked Questions about Tambo del Inka, a Luxury Collection Resort & Spa
Which popular attractions are close to Tambo del Inka, a Luxury Collection Resort & Spa?
Nearby attractions include Seminario Ceramics (0.2 miles), Da Colektor (0.2 miles), and La Yerbatera Tapas Bar (0.2 miles).
What are some of the property amenities at Tambo del Inka, a Luxury Collection Resort & Spa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Tambo del Inka, a Luxury Collection Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Tambo del Inka, a Luxury Collection Resort & Spa?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Tambo del Inka, a Luxury Collection Resort & Spa?
Conveniently located restaurants include Restaurante Hawa, Uribamba, and 3 Keros Restaurante.
Are there opportunities to exercise at Tambo del Inka, a Luxury Collection Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Tambo del Inka, a Luxury Collection Resort & Spa have an airport shuttle?
Yes, Tambo del Inka, a Luxury Collection Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Tambo del Inka, a Luxury Collection Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Tambo del Inka, a Luxury Collection Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Tambo del Inka, a Luxury Collection Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Tambo del Inka, a Luxury Collection Resort & Spa?
Many travelers enjoy visiting Salinas de Maras (5.4 miles).