We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Save
Share
Carretera Hiram Bingham Km 7.5, Machu Picchu 08680 Peru
Lowest prices for your stay
Travelocity
Only 3 left at
$1,450
View deal
Expedia.com
Only 3 left at
$1,450
View deal
Trip.com
$1,425
View deal
Reserve now, pay at stay
Booking.com$1,450
Hotels.com$1,450
Agoda.com$1,510
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1875)
360
Panoramas (10)
Room & Suite (339)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Daily temperature and symptom checks for staff
  • Contactless check-in
Read more
Updated 07/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 75 hotels in Machu Picchu
Location
4.9
Cleanliness
4.7
Service
4.6
Value
3.8
Travelers' Choice
Suggest edits to improve what we show.Improve this listing
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Hiking
Children's television networks
Shuttle bus service
Body wrap
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Charming
Languages Spoken
English, Spanish
2773Reviews54Q+A100Room tips
Traveler rating
  • 1,852
  • 590
  • 217
  • 74
  • 41
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Alan C wrote a review Oct 2
Fareham, United Kingdom72 contributions77 helpful votes
I must admit i am surprised by the previous reviews most of which are very positive. This is a 4 star hotel charging seven star prices. We paid $1496 per night and I honestly wished I had booked a hotel down in the village such as the inkaterra Manchu piccu and got up early. What a waste of money. To compound matters, which they did rectify after challenging, an extra $300 on the bill. We have stayed at a number of Belmond properties including the one beside Iguasu Falls which is fabulous and not over priced but we will not be booking with them again. People can read this and say here is someone just having a moan but this is a complete rip off and I don’t want people wasting their hard earned money on a special event and being disappointed. PROs - right at entrance of The Citadel so no waiting for buses and a longer lie in - gardens, whilst small are very nice - the local staff are very attentive and the service reflects that - you can comeback and shower and change after your hike up the mountain CONs - room cost which is inclusive is $1500 per night more than the Ritz in Paris or the Plaza Hotel in New York. - the rooms and bathroom are really small. So my advice is check m2 when you book hotel rooms. Two people can’t get in the bathroom together. I understand that they are restricted in the overall area of the property. So have bigger rooms to under pin the price. - It really wasn’t luxurious and lacked any areas to relax in apart from the terrace. Very small reception and one of the restaurants was open to tourists and a kiosk selling ice cream. Not really a high class hotel. - some wines were not available and the ones they did have were low quality. This hotel should be charging about half of what it is. Pretty shameful on Belmond and they don’t realise the damage to their reputation it is causing. I will not be booking with them again and wish I had gave $1000 to the local school instead. You make your own choice but think of the options you have available and don’t just splash the cash expecting that to bring you happiness.
Read more
Date of stay: October 2022
Value
Cleanliness
Service
Room Tip: They are all small
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 2 days ago
Dear Alan C, We are immensly thankfull for you taking the time and leaving us with your comment on Trip Advisor. We are sorry to hear that we did not meet your expectations, Sanctuary Lodge is indeed a privilidged location and proudly part of the Mountain of Machu Picchu and the citadel of Machu Picchu. We really feel sad to hear about your experience, for which our GM will be reaching out to internally directly to hear more and see if we can make things up to you. Sincerely, Sanctuary Lodge, A Belmond Hotel Machu Picchu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
thewils wrote a review Oct 2
Vancouver7 contributions
Booked this place for R&R and pampering after the 4-day Inca Trail. Wanted to walk out of the front gate at Machu Picchu and have lunch, a Pisco Sour, a shower and a massage. I would say the rooms aren't huge, but everything is clean and good. Staff very helpful especially Luis on the desk and Roy in the restaurant. Food and wine very good. We enjoyed our short one night stay.
Read more
Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Efraín V wrote a review Oct 2
2 contributions
Thanks to all the team ,this experience was amaizing, all way long especialy thanks to the Maitre Carlos Caballero Made aur trip a really dream come true. I invite and recomend the Belmond service . It's a great place to stay and enjoy. Efrain Vidalon ( Tour Director)
Read more
Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded yesterday
Dear Efrain, We really appreciate the time you took for leaving your positive comments on the Trip Advisor. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule. Thank you very much for your invaluable comments and recommendation. Sincerely, Sanctuary Lodge, A Belmond Hotel Machu Picchu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jonneeboy wrote a review Sep 2022
Wilmslow166 contributions65 helpful votes
+1
The only hotel at the gates of Machu Picchu and a great place to stay, we stayed 1 night which allowed us to stay late the first day and go early the second. They upgraded us to a room which a terrace overlooking the garden which was a nice thing for them to do. There are no restaurants at the top so full board is the only option, but the food is very good indeed and they do a great Isco sour! A staff member met us at the rail station to help us, the bus station is through the market and across the river, look for the Consettur signs. Some reviews complained about the size of the rooms, but it’s on top of a mountain with limited space, no no complaints from us!
Read more
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 4 days ago
Dear Jonneeboy, Thank you for choosing Sanctuary Lodge as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. I really appreciate sharing your comments on Trip Advisor who is an invaluable tool in search of excellence. Finally I would like to invite you to complete the survey that has been sent to your email, this would help us even more in improving our service. We hope to welcome you in the near future. Sincerely, Sanctuary Lodge, A Belmond Hotel Machu Picchu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard Perez Loayza wrote a review Sep 2022
Lima, Peru3 contributions
Our experiencia was the Best, speacially at Tampu Restaurant with they personalized atention of the Maitre the master Carlos Caballero, they Best, he spoiled us with the beatifill fotos of the sanctuary lodge!!!! Richard Pérez Tour Manager
Read more
Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 4 days ago
Dear Richard, Thank you for taking your time and leaving such lovely comments on Trip Advisor. I would like to extend our sincere gratitude for your encouraging words, our staff is always taking care of every detail with our guests, it is very satisfying to know that Carlos provided the service you deserve. Finally I would like to invite you to complete the survey that has been sent to your email, this would help us even more in improving our service. Sincerely, Sanctuary Lodge, A Belmond Hotel Machu Picchu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard P wrote a review Sep 2022
Brooklyn, New York14 contributions
Thank you to Carlos, Maitre D', for providing us with excellent service at the lodge during our visit to Machu Picchu. I highly recommend the restaurant for lunch with it's high quality food and excellent service, it was a wonderful addition to our day!
Read more
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 4 days ago
Dear M4986FSrichardp, Thank you for choosing Sanctuary Lodge as a destination to organize your visit to Machu Picchu and likewise for sharing your comments on Trip Advisor. I would like to extend our sincere gratitude for your encouraging words, our staff is always taking care of every detail with our guests, it is very satisfying to know that Carlos provided the service you deserve. Finally I would like to invite you to complete the survey that has been sent to your email, this would help us even more in improving our service. Sincerely, Sanctuary Lodge, A Belmond Hotel Machu Picchu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
luisrub wrote a review Sep 2022
Mexico City, Mexico1 contribution
nice place to visit when you visit Machupichu, service & food are excellent!!!!! the garden has incredible view of the mountain, location is just a steps of the entrance Machupichu ruins if you lookinf for time of relax.... this is the place!!!!
Read more
Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Sandra De la Torre Tipacti, Owner at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 1 week ago
Dear Luisrub, Thank you for taking the time and sharing with us such valuable insights which we highly appreciate. Thank you for helping us in keeping our moral high with your exceptional score in Trip Advisor. I am sure you might have recieved a Belmond Survey upon your departure from the Hotel which we will be humbled if you could help us fill out. It is a great opportunity for us to make things even better. Sincerely, Sanctuary Lodge, A Belmond Hotel Machu Picchu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carlos S wrote a review Sep 2022
Cusco, Peru6 contributions
The best maitre in Machupicchu!! Carlos Caballero He sorpraised us today in the morning for breakfast with an amazing te demostration He made a special tea for us!!! with Lime juice, pisco, lemon grass and secret ingredients that made the best tea I ever tried
Read more
Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Sandra De la Torre Tipacti, Owner at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 1 week ago
Dear CarlossA7152QS, Thank you for taking the time and sharing with us such valuable insights which we highly appreciate. Thank you for helping us in keeping our moral high with your exceptional score in Trip Advisor. I am sure you might have recieved a Belmond Survey upon your departure from the Hotel which we will be humbled if you could help us fill out. It is a great opportunity for us to make things even better. Sincerely, Sanctuary Lodge, A Belmond Hotel Machu Picchu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Summerasalifestyle wrote a review Sep 2022
Malibu, California2486 contributions812 helpful votes
Sanctuary hotel. Excellent location—Walk out the front door and your at the gate to Machu Pichu. Greeted on entry and quickly checked in from lounge area. Usual Belmond professional staff throughout the property. Beautiful grounds. I stayed in a terrace room. It was a smallish room and tiny bath. My king bed was actually two twins pushed together under a king headboard ( large gap between the two twins). See photo. Good Wi-Fi. Tea time prior to Hiram Bingham train is fun and tasty but nothing over the top.
Read more
Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Sandra De la Torre Tipacti, Owner at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 1 week ago
Dear Summerasalifestyle, Thank you for taking the time and sharing with us such valuable insights which we highly appreciate. I am sorry to hear that we did not meet your expectations in our room or the Hiram Bingham Tea Time. I am sure you might have recieved a Belmond Survey upon your departure from the Hotel which we will be humbled if you could help us fill out. It is a great opportunity for us to make things even better. Sincerely, Sanctuary Lodge, A Belmond Hotel Machu Picchu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karin V wrote a review Sep 2022
2 contributions
I celebrated my wedding there without having a site tour, and I can tell everything went fantastic! The team helped me to put everything together and executed better than I could imagine. My husband, family, friends and I are very grateful to Mayra Fernandez, Augusto Rodriguez, Carlos Caballero, Marilia Narro, Michael Leitao, the Chef, Eva Yupanqui, Front Desk, Miguel (from restaurant), servers, housekeepers and all the outstanding team of this beautiful hotel. Because of them, we had a dream and magical wedding on Machu Picchu with the magnificent view of the Huayna Picchu mountain. Thank you all! We hope to be back soon.
Read more
Date of stay: August 2022
Cleanliness
Service
Room Tip: All rooms are great, but the terrace rooms are the best!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear KarinvL5420KT, We appreciate for choosing Sanctuary Lodge as your destination to organize your wedding with us. I am deeply pleased to know that you could appreciate our location and facilities, indeed our hotel offers the privilege of overnight in the middle of the Machu Picchu Mountain and has been allowed to fully enjoy your visit to the magical citadel while giving us the opportunity to pamper you and provide you an unforgettable wedding. I would like to extend our most sincere gratitude for your encouraging words with all our staff, they always are taking great care over every detail with our guest, it is very satisfying to know my staff was able to provide the service you deserve. Thank you very much for your invaluable comments, recommendation and we look forward to seeing you soon. Sincerely, Andrea Huaman Front Office Supervisor
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$1,238 - $1,563 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
machu picchu sanctuary lodge by orient-express hotel machu picchu, machu picchu sanctuary hotel, sanctuary lodge machu picchu
FORMERLY KNOWN AS
Belmond Sanctuary Lodge
LOCATION
PeruCusco RegionSacred ValleyMachu Picchu
NUMBER OF ROOMS
31
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Which popular attractions are close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Nearby attractions include Santuario Historico de Machu Picchu (0.2 miles), Huayna Picchu (0.6 miles), and Intipuncu (0.7 miles).
What are some of the property amenities at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Conveniently located restaurants include Chullos Craft Beer & Home Made Food, Restaurante Tupana Wasi, and Wayquis BBQ.
Are any cleaning services offered at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Many travelers enjoy visiting Santuario Historico de Machu Picchu (0.2 miles), Temple of the Sun (0.2 miles), and Temple of the Three Windows (0.2 miles).
Does Sanctuary Lodge, A Belmond Hotel, Machu Picchu have any great views?
Yes, guests often enjoy the mountain view available here.