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Sanctuary Lodge, A Belmond Hotel, Machu Picchu

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Carretera Hiram Bingham km 7.5, Machu Picchu 08680 Peru
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1742)
360
Panoramas (10)
Room & Suite (463)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Regularly sanitized high-traffic areas
  • Regular temperature checks for staff
  • Contactless check-in
  • Contactless check-out
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Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 57 hotels in Machu Picchu
Location
Cleanliness
Service
Value
Travelers' Choice
No picture of Machu Picchu can prepare you for seeing it with your own eyes. Perched high in the Andes, it is one of few places in the world that can be described as truly unmissable. It’s on everyone’s travel wish list, attracting a million visitors each year. But there’s only one way to see it in style: by staying at Belmond Sanctuary Lodge. When we say we’re one of a kind, we mean it. Belmond Sanctuary Lodge is the only hotel that sits at the entrance of the ancient Inca citadel of Machu Picchu. For years we have been the unofficial gateway to the Inca world, inviting our guests to explore with unrivalled access and expert guidance. While most visitors to the citadel endure a winding bus ride from Aguas Calientes, our snug retreat is a few footsteps away. Wake before sunrise and be the first through the gates. The mountains look magnificent emerging from a thick cloak of mist, and Machu Picchu is stunning in solitude. Stop, breathe and soak it all in.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Hiking
Children's television networks
Body wrap
24-hour security
Baggage storage
24-hour check-in
Wifi
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
2648Reviews52Q+A100Room tips
Traveler rating
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Popular mentions
Luke wrote a review May 10
New York City, New York1 contribution1 helpful vote
Peru is now the 28th country I’ve visited and I’ve been to many places incredible places in the world but I’ve never felt this compelled to write a review. Traveling in the middle of a pandemic is an odd thing so we ended up being the only ones at our hotel at the Sanctuary Lodge here in Machu Picchu. My best friend and I were getting instruction on how to make the best Pisco Sour by our bartender Elias. It was fascinating learning all of these Peruvian customs and Incan traditions as well as some of their language. The food was so incredible that we wanted to speak to the chefs we asked if they could come out and the two gentlemen’s names were Jaime and Washington. Having these guys come out and share their stories with us with the coolest thing ever and I feel like it was such a unique experience because we were the absolute only ones at the hotel and it was so nice of them to come keep us company. And if getting to know these Peruvian gentleman wasn’t cool enough we got to see us we got to know the most amazing receptionist named Maryory. The night with these truly amazing and kind people was one of the most incredible travel experiences I’ve ever had in my life. It is one thing to travel to incredible places but it is another to get to know the lives of people who are living on the opposite side of the planet. It is truly an evening I will never forget and I will never forget their kindness towards me and my best friend Jeff. I would Recommend this hotel 10 out of 10 times to anyone not only because of the incredible location next to Machu Picchu but mostly because of the wonderful people that work there. I can’t wait to plan my trip back to say hi to the mini family that we created.
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Date of stay: May 2021Trip type: Traveled with friends
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Jeffrey P wrote a review May 10
2 contributions
I have had the great fortune to travel and visit quite a few countries over the years. I have never received such extraordinary service form a hotel staff. Maryory, the kind and thoughtful front desk manager took every precaution to ensure our comfort. She walked us around the property, organized cooking classes, and treated us with such kindness. In the restaurant we had Alias and Josue who attended to our every need. Food, drinks, more drinks and extra drinks. These gentlemen waited on us hand and foot and were so polite and thoughtful in every interaction. We had the special privilege of also meeting the kitchen staff. During this weird time of COVID while no one was at the hotel except us, Jaime, Washington and Walter came out to greet us. We thanked them for the wonderful meals they prepared and also got to spend a few quality moments with them chatting and getting to know them a bit. All of these friendly, kind, sweet, humble, caring individuals made our trip one to remember forever. I can not recommend this hotel and this staff enough. Thank you to everyone for making our trip unforgettable.
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Date of stay: May 2021Trip type: Traveled with friends
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Mercedes Guzman wrote a review Apr 2021
Atlanta, Georgia6 contributions
As stated with the name, this hotel welcomed us into the sanctuary that is located right beside the majestic renown Machu Picchu; one of the wonders of this world. What we highly recommend is everything about this place. The service is absolutely excellent from the time that you enter, Michael, Marjorie, Geovani, Josue will treated you like royalty. At the entrance You see hummingbirds in a sanctuary plus a beautiful handwork of wood metal and rock. The restaurant Tampu is above the stars it is given because of its exceptional Peruvian and fusion cuisine. In keeping with the service whatever you asked for you get, even what is not on the menu. The hotel staff will treat you in that kind of elevated status as you move around and avail yourself of the facilities like the garden, terraces, the nature paths thru the Herb gardens, which are used by the kitchen season your food. It was awesome to see the sue-chefs picking the herbs for our dinner. the rooms are petite beautiful cozy sanctuaries as the name implies. As you step out on your privilege terrace into the gardens it’s only a deep breath is able to describe the feeling as words can not. We love this place and all the feeling, emotion, and service we experienced.
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Date of stay: April 2021Trip type: Traveled with friends
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Response from Rhay Ocsa, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 4 weeks ago
Dear MercedesBGuzman; Allow me to express our sincere gratitude for the comments you have made about your recent stay at Sanctuary Lodge. It helps us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our guests and we are delighted to hear that you enjoyed your stay with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their journey to Machu Picchu. We are thrilled to read your praising comments about the privilege of our location steps from Machu Picchu and surrounded by majestic nature. Thank you for highlighting our staff we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Sincerely, Rhay Ocsa Front Office Supervidor
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Alberto N wrote a review Apr 2021
3 contributions1 helpful vote
We just had one of the best memories of our lives written at the Sanctuary Lodge. We got engaged in from of Machu Picchu! The staff's friendliness, attentiveness and care were irreplaceable. They really put effort in making us feel like the most important people in the world!
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Review collected in partnership with this hotel
Date of stay: March 2021
Value
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Location
Cleanliness
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Response from Rhay Ocsa, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded Apr 7, 2021
Dear Mr. Alberto N. Sincerely I appreciate very much that you had taken a moment of your valuable time in order to dedicate this paragraph to describe the unforgettable experience you went through on our property We are delighted to know that your stay at our hotel exceeded your expectations and we value all the comments and they encourage us to keep working every day to better our service and we hope to welcome you back soon. Kind regards, Rhay Ocsa Front Office Supervisor
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Raquel A wrote a review Dec 2020
4 contributions1 helpful vote
We were lucky to be able to go to Machu Picchu after the recent protests and the fact that it was basically just opened up two days before we were scheduled to go in. The hotel did a great job answering my questions about a potential cancellation that could have happened if the protests would have continued. We received a text the day of our arrival alerting us that it was raining in Aguas Calientes. I also got a call to ask if I was in the train already (I was). We were received in the bus station at around 3 pm by Rocío who was lovely. The weather was clearing up and looking beautiful. When we got to the hotel, the staff gave us two lemonades (choice of hot or cold beverage) that were delicious. They checked us in and we went to our room. A beautiful room with what I think was the best view out of any hotel I've been in. The food was really good. I tried the alpaca, the quinoa, and the ceviche. I liked the alpaca the most. The breakfast was delicious. The chicharrón was excellent. The juices were really good and the breads were the best. The jams were made right there. It was all made to order as buffets are not allowed due to covid-19 restrictions. Spa services were not available but there were only 3 rooms occupied total so we basically just had the hotel to ourselves. The pisco & papas were really good. I got to make a pisco sour and eat delicious potatoes.
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Date of stay: December 2020Trip type: Traveled with family
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Response from Rhay Ocsa, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded Dec 25, 2020
Dear Ms. Raquela574; Thank you for your valuable time in sharing your comments on TripAdvisor. I am happy that you enjoyed your stay with us and felt safe with all the measures taken by our team at Belmond Sanctuary Lodge. Thank you for highlighting the quality of our food, the attentiveness of Rocio, and for your trust related to us. We wish you good health and hope to see you back in the near future. Sincerely, Michael Leitao General Manager
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PRICE RANGE
$547 - $1,595 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
machu picchu sanctuary lodge by orient-express hotel machu picchu, machu picchu sanctuary hotel, sanctuary lodge machu picchu
FORMERLY KNOWN AS
Belmond Sanctuary Lodge
LOCATION
PeruCusco RegionSacred ValleyMachu Picchu
NUMBER OF ROOMS
31
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Frequently Asked Questions about Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Which popular attractions are close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Nearby attractions include Santuario Historico de Machu Picchu (0.2 miles), Huayna Picchu (0.6 miles), and Intipuncu (0.7 miles).
What are some of the property amenities at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Conveniently located restaurants include Full House Peruvian Cuisine, Incontri del pueblo Viejo, and Julian Restaurant.
Are any cleaning services offered at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Many travelers enjoy visiting Santuario Historico de Machu Picchu (0.2 miles), Temple of the Sun (0.2 miles), and Temple of the Three Windows (0.2 miles).
Does Sanctuary Lodge, A Belmond Hotel, Machu Picchu have any great views?
Yes, guests often enjoy the mountain view available here.