Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Carretera Hiram Bingham Km 7.5, Machu Picchu 08680 Peru
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About
#5 of 255 hotels in Machu Picchu
Location
4.9
Cleanliness
4.7
Service
4.6
Value
3.8
Travelers' Choice
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Hiking
Children's television networks
Shuttle bus service
Body wrap
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Spanish
Location
Carretera Hiram Bingham Km 7.5, Machu Picchu 08680 Peru
Name/address in local language
Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Getting there
Somewhat walkable
Grade: 63 out of 100
63
Velazco Astete Airport
46.6 mi•
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Rental Cars
154 Restaurants
within 5 miles
2905Reviews54Q+A100Room tips
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+1
I very rarely write a review for a hotel, and I was a little apprehensive booking this hotel as it is certainly an expensive option when visiting Machu Picchu. I couldn’t be more delighted and impressed with our stay. The service at the hotel is impeccable, from Orlando and John who went out of their way to help us with our tours, to Dora our waiter at Dinner and Victor at the bar who hosted our celebration evening, the staff are so friendly, not overly intrusive and will go the extra mile to help. The gardens are exquisite with the beautiful orchids and variety of birds. The food is excellent. I am very glad we decided to stay here and highly recommend this hotel to fellow travelers
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel is above and beyond. We left with so many free items we felt like we won the lottery! Accommodations were beyond comfortable and the location alone was almost worth the price. Every single person we interacted with went above and beyond
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 1 week ago
Dear guest, Thank you for your glowing review! We're delighted to hear that you felt our hotel is above and beyond. We're thrilled that every person you interacted with went above and beyond. We appreciate your kind words and hope to welcome you back for another memorable experience. Your satisfaction is our greatest reward! Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is no other lodging option that compares as a springboard to Machu Picchu. The Sanctuary Lodge elevated our visit beyond expectation even considering the price. Starting with planning our trip, we were able to complete relax, focus on our tour of Machu Picchu, without worrying about the logistics, meals, and supplies we’d have to carry. Definitely stay here if you can!
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 1 week ago
Dear guest, Thank you for your incredible feedback! It's fantastic to hear that from trip planning to the Machu Picchu tour, you were able to relax and focus without worrying about logistics, meals, or supplies. We appreciate your recommendation and hope to welcome you back for another exceptional experience at the Sanctuary Lodge. Your satisfaction means the world to us! Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful, well organized property at the entrance to Machu Picchu. It is well worth the price. The attention to detail is outstanding, and the level of luxury is beyond belief. We had a veranda one bedroom suite in the main building which was nicely decorated and very comfortable. From our veranda we could look out at the courtyard to watch the activity and people as they enter and exit the site. Being close to the action was not an impact on our stay, as the last bus goes down the mountain around 5pm and it gets very quiet after that. This was an ideal way to do a sunrise (6am) entry into the site. The hotel offers many activities in the evenings which are expertly executed and fun. The first was a cocktail demonstration by the bartender with local liquors and appetizers. A live, local acoustic band joins in for about an hour and creates a lively upbeat tempo. It all creates a wonderful, jovial atmosphere to fully immerse you in your Peru experience. The restaurant, Tampu, has a good variety on their menu and every meal we had there was delicious. While excusive, this is a wonderful way to extend your time near the magic of Machu Picchu.…
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 1 week ago
Dear guest, Thank you for sharing your wonderful experience at our property! It's great to know that the attention to detail and the level of luxury exceeded your expectations. Your veranda one-bedroom suite in the main building sounds delightful, and we're pleased it provided comfort and a unique view of the courtyard and activities. We're thrilled you enjoyed the evening activities, including the cocktail demonstration and live acoustic band, creating a jovial atmosphere. We appreciate your compliments on Tampu's menu and are glad every meal was delicious. We look forward to the pleasure of welcoming you back to continue your magical experience near Machu Picchu! Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a couple of service glitches, the rest of our stay was very good. It delivered the thing I most wanted - right next to the entrance and the ability to access Machu Picchu in the morning before anyone else arrived. The food was excellent and the place is clearly a very high quality hotel.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 1 week ago
Dear guest, Thank you for your feedback! We appreciate your understanding regarding the initial service glitches and are glad to hear that the remainder of your stay was very good. We're delighted that our prime location, right next to the entrance, allowed you to access Machu Picchu early. We hope to have the pleasure of welcoming you back for an even smoother stay in the future, just let us know if you're planning to come back here or in a different property, we will be more than glad to help! Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this is our first time stay your hotel and will be back again in the future. Since the hotel at a good location with good service so our travel was in Machu Picchu are good. both of our team was feeling good like stay at home. Food and dinner both were delicious.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 1 week ago
Dear guest, Thank you for choosing our hotel for your first stay! We're so glad to hear that you enjoyed the good location, excellent service, and delicious meals. It's heartwarming to know that your team felt at home. We look forward to welcoming you back on your future travels to Machu Picchu! Please, let us know if you're planning to come back, for us to ensure a better and different experience at the lodge. Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sanctuary Lodge provided not just best-in-class service but a unique access to Machu Picchu, due to being located RIGHT NEXT to the entrance of the Inca City. We enjoyed every aspect of our short stay but what stood out was everyone's genuine care, professionalism and passion for Service Excellence. A highlight was definitely the Sunrise Breakfast on the private deck. Jorge took phenomenal care of us. We will never forget the experience.
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear guest, It's heartwarming to know that our team's genuine care, professionalism, and passion for service excellence made your stay special. We'll be sure to pass on your kind words to Jorge, who provided you with phenomenal care during your Sunrise Breakfast. Creating memorable experiences for our guests is what we strive for, and your feedback inspires us to continue delivering exceptional service. We hope you cherish these memories, and we look forward to welcoming you back for more unforgettable moments in the future. Thank you for choosing Sanctuary Lodge. Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To stay in the Hotel with all that comfort was an additional high light while visiting Machu Pichu. The Pisco tasting was just fun, food and accomodation perfect. We can recommend al Machu Pichu visitors to stay in the Hotol to extend the time on Machu Pichu
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear guest, We're delighted to hear that staying at our hotel added to the highlights of your Machu Picchu visit! It's wonderful to know that you enjoyed the Pisco tasting, found the food and accommodations perfect, and even recommend our hotel to other Machu Picchu visitors. Providing comfort and memorable experiences for our guests is our top priority, and we're thrilled that you had such a positive stay. We truly appreciate your recommendation, and we look forward to welcoming you back in the future to extend your time at this incredible destination. Thank you for choosing to stay with us! Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel is perfect! After a strenous walk through the wonderful terraces and areas of Machu Picchu, we were glad just to get there and relax. The rooms are small with tiny bathrooms. We had a terrace room. The service was exceptionally good. As well as the food in the restaurant. The only downsize is that the hot tub in the garden does no longer exist...
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: You can only get to the hotel with the public buses to Machu Picchu.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear guest, Thank you for taking the time to share your feedback about your stay at our hotel. We're thrilled to hear that you enjoyed our perfect location, which truly complements the beauty of Machu Picchu. It's great to know that our service and restaurant met your expectations. We appreciate your feedback about the room size and bathroom, as it helps us in our ongoing efforts to improve. We do offer a range of room types, so for your next visit, please feel free to inquire about options that might better suit your preferences. Regarding the hot tub, we apologize for any inconvenience; we have other facilities that we hope you'll find equally enjoyable during your next stay. We look forward to welcoming you back in the future and making your experience even better. Thank you for choosing to stay with us. Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is unbeatable and well worth it. The staff go above & beyond to make your stay enjoyable. The Sanctuary provides rain jackets so no need to bring your own. We arrived early to find our room was ready. The staff and service was over the top. We highly recommend staying here if you are going to Machu Picchu.
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded Oct 19, 2023
Dear guest, Delighted that you found our location unbeatable and worth the visit! It's fantastic that our staff went the extra mile to make your stay enjoyable. From providing rain jackets to accommodating an early arrival, we aim for exceptional service. Thank you for the high recommendation, and we can't wait to welcome you back for more memorable experiences at Sanctuary! Let us know if you're coming back, we'll be waiting. Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Machu Picchu area.
PRICE RANGE
$1,370 - $1,656 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
machu picchu sanctuary lodge by orient-express hotel machu picchu, machu picchu sanctuary hotel, sanctuary lodge machu picchu
FORMERLY KNOWN AS
Belmond Sanctuary Lodge
LOCATION
PeruCusco RegionSacred ValleyMachu Picchu
NUMBER OF ROOMS
31
Is This Your Tripadvisor Listing?
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Claim Your ListingSANCTUARY LODGE, A BELMOND HOTEL, MACHU PICCHU - Updated 2023 Prices & Reviews (Peru)
Frequently Asked Questions about Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Which popular attractions are close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Nearby attractions include Santuario Historico de Machu Picchu (0.2 miles), Inca Trail (0.8 miles), and Huayna Picchu (0.6 miles).
What are some of the property amenities at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Conveniently located restaurants include Full House Peruvian Cuisine, Chullos Craft Beer & Home Made Food, and Mapacho Craft Beer Restaurant.
Does Sanctuary Lodge, A Belmond Hotel, Machu Picchu have an airport shuttle?
Yes, Sanctuary Lodge, A Belmond Hotel, Machu Picchu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Many travelers enjoy visiting Santuario Historico de Machu Picchu (0.2 miles), Temple of the Sun (0.2 miles), and Temple of the Three Windows (0.2 miles).
Does Sanctuary Lodge, A Belmond Hotel, Machu Picchu have any great views?
Yes, guests often enjoy the mountain view available here.