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El Polo Apart Hotel & Suites

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El Polo Apart Hotel & Suites
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81 Reviews from our TripAdvisor Community

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Showing 28: English reviews
Fairfax, Virginia
Level Contributor
439 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
3 of 5 stars Reviewed June 15, 2016 via mobile

This is a basic South American hotel. Room was decent size but bed was hard as a rock, very uncomfortable. Breakfast was included in rate. Average with the usual cold cereal, cheeses, rolls. Eggs and French toast/waffles were ok. Service is particularly good. Location is great if you have business at US embassy but for nothing else.

Helpful?
Thank eaglesclaw121
GerenciaelPolo, Gerente at El Polo Apart Hotel & Suites, responded to this review

Thank you for your comment about our Hotel. I am glad to know that you enjoyed the service and the location, our Hotel is located in Surco, in El Polo Shopping Mall, and you can find all necessary to your pleased stay, a variety of stores, banks, gym, library, the best boutiques, financial center, etc. About the bed, I regret... More 

Greer, SC
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 15, 2016

This hotel promotes itself as five star and charges accordingly. It is three star at best. The room was ok, if a little bare. Lighting was stark. Public areas are limited and of a basic nature (nothing like a five star hotel). Breakfast was ok. Staff never smiled (everything seemed to be a chore). There was building noise until after... More 

Helpful?
Thank Bryan-C55Greer
GerenciaelPolo, Gerente at El Polo Apart Hotel & Suites, responded to this review

Dear Guest, Thank you for your comment about the rooms and our breakfast, It is good to know that you liked it. About the noise, remodeling jobs are only given during the day, but maybe by mistake occurred in the night, as you indicate, we will take corrective action, will not happen again, it will not happen again, our apologies... More 

Rome, Italy
Level Contributor
104 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed June 5, 2016 via mobile

Spent a whole week in business trip. Location is OK, cleanliness and quality of service acceptable. But given the relatively high price and the pretension (5*?) this is far from being perfect. Rooms are noisy, there's apparently no isolation! Restaurant just about average, not much space to move around...

Helpful?
Thank R S
GerenciaelPolo, Gerente at El Polo Apart Hotel & Suites, responded to this review

Dear Guest, Thank you for your comment about our Hotel. I am glad to know that you enjoyed the service, the rooms and the location. We are remodeling the rooms, and we have tried to be only a few hours a day, notice to our guests, as I want to apologize to you for the inconvenience. We are looking forwards... More 

Boston, Massachusetts
Level Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed May 27, 2016

Located in Surco district of Lima (waaaaay out of the centre of town), this is an ok hotel for business purposes (or meetings at the US embassy across the street), but not really for taking time out. While its an apartment hotel, if you don't rent the apartments, rooms are like anywhere else. Fine, but little more than that. The... More 

Helpful?
Thank 627pw2015
GerenciaelPolo, Gerente at El Polo Apart Hotel & Suites, responded to this review

Dear Guest, Thank you for your review. I am glad to know that you enjoyed the service and food, thanks for your comments; this motivates us to continue improving both the quality of service and our facilities. I hope to have it in your next stay in Lima Warm Regards Roxana Diaz Salomon More 

Pordenone, Italy
Level Contributor
200 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 25, 2016 via mobile

The hotel is nice, well furbished, in a nice and peaceful location, in front of the US Embassy, but I found it a bit expensive. Staff at the reception is friendly and helpful. I didn't try the restaurant but if I look at the breakfast I had it is definitely at level of the price they ask for the accommodation.

Helpful?
Thank italiantrotter75
S.P.
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 9, 2015 via mobile

This hotel is located in front of the US embassy and in the middle of a shopping area with several restaurants options. The staff is very kind and professional. The rooms are not very large but spacious enough. Some rooms might even have a bath tub. Good food options in the breakfast, but some more fruit options could be desirable.... More 

Helpful?
Thank C_Toyo
GerenciaelPolo, Gerente de Ventas & Marketing at El Polo Apart Hotel & Suites, responded to this review
Google Translation

Estimado Huésped, Le escribo para saludarlo y agradecerle por su buen comentario. Efectivamente, estamos muy bien ubicados en Surco, ya... More 

Manhattan, Kansas
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed August 20, 2015

Hotel is in a nice shopping area in Surco, across the street from the US Embassy. The area is unremarkable (not close to the historically interesting or landscape appealing areas of Lima). It is basic, rooms are small (a bit noisy), service is inefficient: check-in took over 30 minutes (with no other customers in line!). For a hundred dollars it... More 

Helpful?
1 Thank Cane_Cattivo21

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Ottawa, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 10, 2015

Very clean, the wifi is 75% okay, the hot breakfast restaurant is good enough but this hotel doesn't offer anything close to 5-star amenities. If you have business at the US embassy or any of the surrounding offices, this is a good place to sleep. If you have any intention of seeing or doing anything else in Lima, the location... More 

Helpful?
Thank Spirochaetes
GerenciaelPolo, Director de Relaciones Públicas at El Polo Apart Hotel & Suites, responded to this review
Google Translation

Estimado Huésped Agradecemos sus comentarios, estamos tomando nota de sus observaciones en aras de mejorar nuestro servicio. Lo invitamos nuevamente... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 7, 2015 via mobile

Ok business hotel in a good area. Service was good and the restaurant was decent. There are several place to eat within walking distance also. Recommend to request a room away from the main street, which I did and got. Rates could be a little less, but they are not the worst.

Helpful?
Thank Henning J
Oakland, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 13, 2014

I enjoyed staying at El Polo. I was surprised the rooms were so large. Rooms were well stocked, great kitchenette. Beds were comfortable.The hotel staff is friendly and responsive. A perfect business stay.

Helpful?
Thank ZethaLove
Questions? Get answers from hotel staff and past guests. Ask a question

33 photos of this hotel

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge

Additional Information about El Polo Apart Hotel & Suites

Address: Av. La Encalada 1515 | Monterrico, Surco, Lima, Peru
Location: Peru > Lima Region > Lima
Price Range: $212 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Polo Apart Hotel & Suites 3.5*
Number of rooms: 54
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Also Known As:
El Polo Apart Hotel And Suites
El Polo Apart Hotel Lima
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