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Melia Lima

#36 of 223 Hotels in Lima
Certificate of Excellence
Hotel website
Av. Salaverry, 2599 | San Isidro, Lima, Peru
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Melia Lima
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618 Reviews from our TripAdvisor Community

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Ramsey, Minnesota
2 reviews
4 of 5 stars Reviewed 1 week ago

We stayed on "the level" part of the hotel. The hotel is very clean and all of the staff went out of their way to make or stay enjoyable. The lounge on the 9th floor serves a light breakfast, snacks during the day and a heartier appetizers and alcohol in the evening which are included with "the level" rooms. Our... More 

Helpful?
Thank Beachlover101970
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest, We appreciate having taken a moment of your time to share your experience at Melia Lima Hotel. It's great to hear that our staff gave you friendly and efficient service. We are delighted that you were pleased with all the facilities on offer at the hotel and We look forward to welcoming you back in the near feature.... More 

Ramsey, Minnesota
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our third visit to Lima, and our third visit to the Melia and once again not disappointed. We chose a "level" room this time ( including breakfast, midday and evening snacks and drinks) and well worth it I felt. Location is close to the mall and staff is wonderful and helpful, prior to arrival and on site. CMV... More 

Helpful?
Thank beachlover6928
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you so much for sending your comments Meliá Lima Hotel believe firmly that guest satisfaction is our most important goal. Don’t forget that you can follow us on facebook and leave your comments on our Melia Lima profile Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Guayaquil, Ecuador
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, very clean, confortable bedroom. Good restaurant and pool if you like it. 2 minute walk to Real Plaza Salaverry, a recently opened shopping mall. Bad thing about my stay was that the air conditioner didnt work as expected, which for a business trip was dissappointing. They fixed it the next day.

Helpful?
Thank DDD1974
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest We really appreciate your very nice review and comments about our hotel! However, We apologize for any inconvenience caused by the air conditioner. Thank you for taking the time to review our hotel and we hope to have the opportunity to host you again in the near future. Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Guayaquil, Guayas, Ecuador
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room itself is decent, the carpet was maybe a little old. The TV was not working due to a breakdown, but the internet was fine. Good spicy breakfast budget and a more than OK dinner. Friendly service and a good wake up call. Not bad!!

Helpful?
Thank JuRut
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you for entrusting us with your comments which help us to improve our day-to-day customer service. Your feedback is very important to us so we will make some changes soon . Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Antofagasta, Chile
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Spent new years eve there, we expected a party at the hotel but we only had dinner. The hotel counts with a nice pool and a gymnasium, the rooms were big and were neatly organized. Went some times to the level, where they had a little buffet all day long. There is a shopping center near (5 minute walk) and... More 

Helpful?
Thank valeaguilera
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you very much for your feedback regarding your recent stay with us. We didn´t have a party last year because of renovations but we hope to have a nice party this new year eve. We will be looking forward to welcoming you back at the Meliá Lima Hotel in a sooner future. Sincerely Yours Susana Tamayo Guest... More 

Guayaquil, Ecuador
Level Contributor
9 reviews
3 hotel reviews
3 of 5 stars Reviewed January 5, 2016

The hotel is well located and have friendly staff, but it seriously need and update. I also had problems with the wi fi and had to request help more than once. I left on a saturday and breakfast was not completely available at 5.45am.

Helpful?
Thank KATUSH2011
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you for entrusting us with your comments which help us to improve our day-to-day customer service. Your suggestions are very important for us and we will make some changes soon. On the other hand, our breakfast buffet starts at 6am, and goes until 10:30am We look forward to taking care of you during your next stay! Sincerely... More 

California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 30, 2015

this hotel is our first time , we spend a nice time with my husband, the hotel is in very good location is close ti every thing, that food is very delicious , the attention are excellent all the employees work very good

Review collected in partnership with Meliá Hotels International

Helpful?
Thank yudyt v
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Many thanks for your comment! Our best reward is to know about our guest’s satisfaction Don’t forget that you can follow us on facebook and leave your comments on our Melia Lima profile Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Level Contributor
4 reviews
1 of 5 stars Reviewed December 21, 2015

I'm upset because the slow customer service and the worst wifi ever, unstable and slow. For a 5 star hotel it's a shame. This hotel should have at most as 3 stars. My key was disabled early than expected and they took 20 minutes to enable it. Air conditioner is not good in the room.

Helpful?
Thank Marco V
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Marco Thank you for entrusting us with your comments which help us to improve our day-to-day customer service. Sorry if your stay did not turn out as you hoped it would. If you send an email to calidad.melia.lima@melia.com , we will respond to your comments as son as possible. Many thanks Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Switzerland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 15, 2015

I have been in the Meliá Lima Hotel several times. I choose it because it is slightly closer to the airport than other hotels in San Isidro and Miraflores (but at rush hour, count around 50 minutes). Rooms are comfortable and clean and food OK (but not more). Internet is excellent. The higher stores are sold under the "The level"... More 

Helpful?
Thank Berninatraveller
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you for entrusting us with your comments which help us to improve our day-to-day customer service.Your feedback is very important to us so we will make some changes soon . We look forward to taking care of you during your next stay! Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 8, 2015

Stayed there for 12 nights in Nov 2015, Lima was quite booked out. It is a good Hotel but not luxury. Definetly no highlight in interior design. The area of Lima is good / central but not top. Breakfast good. Staff is very professional and friendly.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Tibor K
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you so much for your feedback regarding your recent stay with us. Melia Lima Hotel belongs to upscale hotels (Melia Hotels International) Let me invite you to know about our luxury hotels through our web: melia.com I sincerely hope we have the opportunity to serve you again soon. Sincerely Yours, Susana Tamayo Guest Experience Manager More 

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