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Palmetto Hotel Business San Borja

Traveler (6)
Dining (37)
Room & Suite (34)
Certificate of Excellence

About

#129 of 261 hotels in Lima
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Restaurant
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Shuttle Bus Service
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Room features
Air conditioning
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
81Reviews
1Q+A
6Room tips
Traveler rating
  • 29
  • 24
  • 19
  • 4
  • 5
Time of year
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Popular mentions
The staff was so accommodating and treated me like a VIP guest. Location was great. this was the first time in Lima Peru am I'm so glad I choose this hotel. Rooms were super clean and cozy felt like home away from home. Dalisa was excellent in accommodating me and my family and she was so sweet and understsnding, Gonzalo was extremely kind and helpful. I will definitely go back. Thanks again Best Cheryl
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Response from Palmettohoteles, Front Office Manager at Palmetto Hotel Business San Borja
Responded May 17, 2019
Dear Cheryl, thank you for yor time in rating our services. It was a pleasure to have you here in our hotel and if you come back again, we will be waiting for you very happy. See you soon! Dalia Rodriguez
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Basic business hotel, 2.5 star in usa. Breakfast included, was very reasonably priced when factoring in breakfast. I had noisy group of people slamming doors, talking loudly in hotel corridor. Finally got to sleep at 12AM. Coffee was old, but hot. I got sick on the coffee.
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Response from Arespeh, Director de Relaciones con Clientes at Palmetto Hotel Business San Borja
Responded Sep 3, 2018
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our breakfast. We are sorry about the noisy guests.
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I made my reservation several months in advance, secured it with a c/c and also confirmed. At 10:00 PM the day prior to my arrival I received an email from the hotel syaing they had to cancel my room because I had not updated my c/c details. What!!!!! I contacted Booking.com who confirmed no message had been sent to me by the hotel asking for me to update my c/c details. Booking.com then called the hotel and I was told my reservation was still active and that the hotel had confirmed everything. The next day I travelled for 13 hrs to get to the hotel and upon my arrival I was told I had to go to their sister hotel. Palmetto Business Hotel Perla down the street. I remembered when looking for hotels in the area that the sister hotel was not as good and had terrible reviews. I asked why I had to go there and they told me they had decided to upgrade me to a deluxe room. Ha! Whatever. There was nothing deluxe about that hotel what so ever. They needed my room for a large group who booked after I made the reservation. A staff member took me to the other hotel in a taxi and as soon as I saw it I knew it was a down grade. An old run down hotel. I was charged the same as my original reservation at this hotel but later learned the new room I was given was a down grade and cheaper. When I asked for the difference to be returned they told me that was not possible! Instead I was allowed a late check out. There was no WI-FI in the rooms in the sister hotel. I had to test 3 different rooms and later learned there was no WI-FI in the rooms peiod. The sister hotel was a total nightmare and I asked to go back to this hotel but it turned out they were sold out. They had taken a big group reservation and basically overbooked and that is why I had to go and stay at the sister hotel which was a total dump. Old, super noisy (music was played until 4:00 AM and dogs were barking all night). After complaining the next day I was allowed back at this hotel because a room beacame available. Never have I run into a situation like this before. When I returned I was told the reason they had to move me was because the toilet broke just before my arrival. Please! They must have thought I was stupid. They basically overbooked and I had to go and stay at the sister hotel which was horrible and why I never booked it to begin with which I also explained to them. Very basic breakfast, slamming doors, traffic from the main road 24/7, a smell of sewer from the bathroom, no international TV channels. Very rough area. I would never stay here again or recommend. They sold my room to somebody else despite I made the reservation 6 months in advance. Very unprofessional people.
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Response from Arespeh, Director de Relaciones Públicas at Palmetto Hotel Business San Borja
Responded Jan 21, 2018
This opinion does not belong to our hotel.. It is a mistake, already reported to TripAdvisor
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The Hotel provided me everything I needed to stay comfortable for 1 week at Lima-Peru. The Restaurant (breakfast and dinner), were very good, even I could taste severel typical dishes from this country, without going outside, Very good local wines and others from south america. The subway (san borja station) is just 2 blocks away from the hotel. Across the street, there is a small nice and safe small track on the one you can jog. Employees are very courteous.
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Review collected in partnership with this hotel
Response from Arespeh, Director de Relaciones con Clientes at Palmetto Hotel Business San Borja
Responded May 27, 2017
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad your enjoyed your time in our hotel. That you found very good our food and could try typical dishes from our country. Also that you enjoyed our location, neighbourhood and ambience. Come back soon!
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I was, aproximatly, one month living into Palmetto Hotel at San Borja till find a department for rent, due to I am working in Lima for a long time, my room was a little bit small and the closet was very small to keep my clothes in good condition, probably they ought consider to inprove this issue. More ever the hospitality of personel and cleaning services and other services was excelent, this hotel has available wide parking place and good breakfast service. I suggest Palmetto hotel for business visitors like me
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Response from Arespeh, Director de Relaciones con Clientes at Palmetto Hotel Business San Borja
Responded May 27, 2017
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our hospitality and cleaning services. Also that you liked our delicious breakfast and other facilities. Come back soon!
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PRICE RANGE
$66 - $104 (Based on Average Rates for a Standard Room)
LOCATION
PeruLima RegionLima
NUMBER OF ROOMS
56
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