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Inkaterra La Casona

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Plaza Las Nazarenas 211, Cusco 08002 Peru
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Traveler (558)
360
Panoramas (7)
Room & Suite (150)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#9 of 313 hotels in Cusco
Location
Cleanliness
Service
Value
Travelers' Choice
First Relais & Châteaux property in Peru, an exquisite 16th century colonial manor, located just steps away from the picturesque main square. Once occupied by the conquistadors of Peru, it is now an exclusive boutique hotel that has been carefully restored to retain its historical heritage and décor. With suites set around a Spanish courtyard, the manor offers sober elegance without sacrificing authenticity.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Massage
Baggage storage
Concierge
24-hour front desk
Private check-in / check-out
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Gift shop
Non-smoking hotel
Butler service
Laundry service
Ironing service
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Room features
Bathrobes
Fireplace
Room service
Safe
Seating area
Minibar
Flatscreen TV
Bath / shower
Telephone
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Historic Hotel
Languages Spoken
English, Spanish
579Reviews10Q+A100Room tips
Traveler rating
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Popular mentions
Decat08 wrote a review Dec 2021
Georgia50 contributions20 helpful votes
We have had the good fortune to stay in many lovely luxury hotels, but due to the uniqueness of this one, along with the consistent excellence of the staff, I believe this might be the best so far. The property is gorgeous, quiet, and very clean, and the staff goes to great lengths to ensure guests' comfort. The herbal welcome tea is an especially nice touch. The staff were all outstanding. I did not think to write down everyone's names, and I'm sorry about that, because everyone we met was both kind and helpful. The gentlemen who manned reception and kept watch at the doors and over the courtyard were top-notch. Elvis, Harold, and Alex were among those who made our stay incredible--seeing us off at 4 a.m. on a Friday for a trek on the Inka Trail, and warmly greeting us and getting us resituated (in an upgraded room) when we returned, dirty and tired, on Monday evening. Food: Breakfast was nice, and the food was fresh and plentiful. Menu options were pretty limited at dinner, especially for those who don't eat meat, but we found the food tasty and satisfying on the one occasion we had dinner at the hotel. And there are many great restaurant options in Cusco, so the limited menu was not a concern.
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Date of stay: December 2021
Rooms
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Service
Room Tip: Both rooms we stayed in were very quiet, but the room with windows that only faced the...
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Lauren L wrote a review Aug 2021
3 contributions
We are currently staying at this hotel, and we’re shocked at how horrible the service is. We have a room on the first floor and it is freezing because we have no heat! It is supposed to get down to 34 Fahrenheit (1 degree Celsius) tonight. Our heated floors aren’t even working and the small portable heater they gave us barely works. We spoke to the front desk about all of this and they offered no help at all outside lighting a fire (and we’d prefer not to sleep with a fire on with smoke in our room all night). Apparently the second floor has heat and there are 3 rooms open, but they said we can’t move to any of those because they are being “cleaned”. We understand that covid times makes cleaning more of a task, but if you have people staying in your hotel when temperatures are supposed to be around freezing, you would think they could prioritize it and get the room cleaned quickly. This is all even more unforgivable due to the fact that they are supposed to be one of the best 2 hotels in Cusco (and often ranked as top in the world) and it is not a cheap hotel by any means. Level of service at this hotel should be great, and we can’t even get our room warm on a cold night. Overall, I would never recommend this hotel because it’s clear they don’t care about their customers. If everything goes perfect and smooth I’m sure it’s great, but if you have any problems I wouldn’t count on them rectifying them. We’ve traveled pretty extensively and we’ve never had a “luxury” hotel just blatantly not care or at least offer SOMETHING to help ease the inconvenience. Avoid them - there are plenty of other hotels in Cusco that I’m sure have at least heat.
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Date of stay: September 2021Trip type: Traveled as a couple
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Banker B P wrote a review Aug 2020
38 contributions14 helpful votes
From the heated floors in our room, to a special surprise with our turn down service (I won't ruin it for others) to the fabulous meals, this place is one of the best places I have stayed any place in the world. The service is incredible; in fact, one of the staff members walked us to a special restaurant a few blocks away to make sure we could find the location. Truly a once-in-a-lifetime experience!
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Date of stay: September 2019
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Kate wrote a review Jun 2020
New York City, New York3 contributions
Doubtlessly the best hotel we stayed at during our trip to Peru. It offers perfect attention and the rooms as well as the entire building are magical. It is well-located too. Definitely top class hotel I would recommend to people who appreciate small details and luxury.
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Date of stay: October 2019
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PAUL JENKINS wrote a review Mar 2020
3 contributions
I visited this place in February, what an excellent place, ideal to have a magical stay and in a private place, the best attention, if you go to Inkaterra, ask for Jorge the bell boy, who was attentive to any detail, and who had a solution to any problem we had, the food also very good, I hope to return to Peru
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Date of stay: February 2020
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Response from Inkaterra Peru, Director General at Inkaterra La Casona
Responded Mar 16, 2020
Dear guest, Thank you for taking the time to share these lovely comments about our property and service that encourge us to keep providing our guest with authentic travel expeirences. We are very glad to know that you enjoyed your experience and we appreciate your compliments tou our staff and for your special mention to Jorge, part of them, that is always willing to assist our guest in anything they may need. It would be a pleasure to be at your service in a next opportunity. Thank you for staying at Inkaterra La Casona and for recommed us! Best regards,
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PRICE RANGE
$400 - $574 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inkaterra la casona cusco
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
11
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Frequently Asked Questions about Inkaterra La Casona
Which popular attractions are close to Inkaterra La Casona?
Nearby attractions include Centro Historico De Cusco (0.1 miles), exploor (0.3 miles), and Xapiri Ground (0.2 miles).
What are some of the property amenities at Inkaterra La Casona?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Inkaterra La Casona?
Top room amenities include a minibar, a flat screen TV, and a fireplace.
What food & drink options are available at Inkaterra La Casona?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Inkaterra La Casona?
Conveniently located restaurants include Yaku Restaurant, Organika, and Hanz Craft Beer & Restaurant.
Does Inkaterra La Casona have airport transportation?
Yes, Inkaterra La Casona offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Inkaterra La Casona located near the city center?
Yes, it is 0.8 miles away from the center of Cusco.
Which languages are spoken by the staff at Inkaterra La Casona?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Inkaterra La Casona?
Many travelers enjoy visiting Sacsayhuaman (0.4 miles), Choquequirao (4.7 miles), and Sacred Valley of the Incas (0.1 miles).