If you are a history lover and enjoy an artsy mix of new and old, this is a great place. Located just a short walk from the historic centre of town, there is so much to see and do here. The owner Joel and his friendly staff really helped us out with information and taxis, etc. Great breakfast too with lots of variety. Joel is very environmentally minded and supplies free purified water so you don't have to buy bottled water! Joel also treated us to a do-it-yourself Pisco Sour night at the bar, so that was a lot of fun too! Highly recommended, thanks for a great experience in Cusco!
Very well-located in Cusco. Great variety at breakfast. Breakfast room and patio are sun-filled in the morning. Nice rooms. Nice property. Very helpful staff. We learned how to make Pisco Sours in the bar!
Hotel Arqueologo was located in the perfect spot only 2 blocks away from the main square and the San Blas neighborhood. The gardens are beautiful and there is a lot of space. Everything is very tastefully decorated. I felt like I was staying at a high end hotel but paid a very reasonable price for a beautiful private room. The hotel does not use any single-use plastic and conserves electricity. I would definitely stay here again. Highly recommend.
We had a terrible experience with this hotel. After booking a room with 2 doubles and a sofa bed for 4 people we arrived late at night to be told that the room only had 3 single beds. We showed reception our booking and payment confirmation from Agoda and the description confirming the number of beds. He suggested that my husband and I share a single bed, which we were reluctant to do particularly as my husband was unwell. He also said that we would be charged another $10USD which was surprising as we had already paid $116 for a room which was advertised as $59 on the hotel website. We understand that mistakes happen and asked to speak with the manager. The receptionist was unaware that my husband speaks Spanish and we realised after listening to the receptionist on the phone that they had no intention of helping us. The manager was present in the hotel, but didn’t come and speak with us. We had paid upfront and asked for a refund so we could look for another hotel, even though it was after 9.30pm and we had now been there over an hour. He said he hadn’t received payment and asked us to call our bank in Australia. We showed him the payment confirmation again which was non refundable. We were now really exhausted after travelling since 5am. We begged him to put another bed in the room and after a 15 minute wait he agreed. However he said that we would have to pay for the room again as he couldn’t see the payment. After 1.5 hours of trying to check in, he showed us a print out of our booking which included our credit card details - he actually did have payment. We now just wanted to leave and he said we would be charged as a no show. After this experience, we just couldn’t stay. We left to find another hotel at 10.30pm. I don’t know yet whether he charged us for the room. The hotel looks ok, but has the worst customer service I have ever experienced. Our situation could have been easily resolved- the hotel was empty. Good luck if you decide to book.…
The rooms were clean and comfortable and the breakfast was good. The staff was very helpful and friendly. The garden is a good place to recover from climbing the streets of hilly and high-elevation Cusco. Price was fair but not cheap for the level of accommodation.