We thoroughly enjoyed our visit to Palacio Del Inka! It’s a beautiful hotel and the staff are remarkably friendly and helpful. Following are some staff who stood out for their excellent customer service: Wildir: I don’t know what his job title is, but he was everywhere and seemingly doing everything. He remembered our names and constantly asked if there was anything he could do for us! Wilington: the cheeriest bellman who was super helpful. Goyo: also a very helpful bellman who went out front to locate our waiting taxi. Vivian: outstanding Front Desk Agent! Yemi: our breakfast server in Inti Raymi was wonderful! Wilfredo: another Inti Raymi breakfast server really took good care of us. Darwin: bartender who conducted a class on how to make pisco sours was awesome! He needs his own TV show! A concierge that we think is named Miguel led a tour of the hotel lobby and he was great too. But this review wouldn’t be complete without mentioning the man who performed a show as an Inkan warrior or chief! That cultural demonstration was absolutely enthralling and he was outstanding! We also appreciate the Indigenous woman who was on the patio one morning with her baby alpaca, Luna. We are grateful to the hotel for providing this amenity, which gave us a joyful memory (and photo) of my wife petting Luna. She adored Luna and loved that experience!…
We were a party of 3 that stayed for 6 nights in the colonial family room. From check in to check out all was 5 star. The room, breakfast buffet with live music, restaurant recommendations from staff were all top notch. The hotel tour and Inka ceremony in the evening was very informative. All staff we encountered were professional and courteous. Special shout out to Mr. Goyo at the front who always welcomed us back with a smile and kind words after an exhausting day of touring and dealing with the altitude changes. Thank you Walter for your attentiveness as well
Loved the hotel, wonderful staff, very kind and attentive 24/7. Breakfast was wonderful for every taste. Alfredo and William were very kind william who took my bags shared how happy he was about working there. And that makes me happy, my favorite hotels are the ones that treat their workers well
Perfect location - we walked all over the great parts of Cusco. Breakfast is sublime and more than you can eat. Baby alpaca to pet and take pics (without hassles like on the street) and a small selection of good local crafts in the centre courtyard each morning was nice. Hotel tour at 5pm and pisco sour demo at 6pm were great (free) touches. The hotel is very beautiful and tons of art.
I absolutely loved my stay at Palacio Del Inca. Josver, was extremely helpful with directions, and also helped me with my luggage on several occasions! I highly recommend this place and if anyone needs help with anything, Josver is your guy!!!!!
The Marriott fell far short of what a westerner is looking for in a spa experience. The staff was friendly and my masseuse was excellent; however, the way prep area was set up did not invoke relaxation. The client is expected to change in a “shared,” high traffic area. There’s a bench and some lockers located in a galley style room where the showers, toilets, and sinks are also located. There’s an entry way on either end of this room that could be accessed by anyone happening to pass by. So, literally you have no assurance of privacy. The room was also exceedingly warm and humid since one of the doors opens up to a hot tub and heated, indoor pool area. Since I was already experiencing some symptoms related to altitude sickness, trying to navigate this situation was especially difficult. When I go to a spa, I expect that I will be treated to a comforting, calming experience. I am usually offered some hot tea or water, asked if I’d like to use the restroom, and then lead to a private room to prepare for the massage. Since the prices there are comparable to what I’d pay in the states, I expected the same kind of relaxing experience. The redemptive piece to what started off as a horrible experience was that my masseuse, Luz Marina, gave me one of the best massages I’ve ever had.…
What a relaxing experience to help acclimatize and refresh! Dina was amazing and her hot stones massage was just the trick to take away travel fatigue and restore my energy!! The hotel met every wish we could have - beautiful, historic, super clean and the friendliest staff we have encountered in our many travels.
It's a very beautiful 5 star hotel, rooms are very nice, but I would like to review the spa and especially our masseuse. Lus Marina was extremely knowledgeable, her massage is one of the best massages I had and I do love massages and get them regularly. It's a bit pricey, but it's worth it. And the spa is beautiful, I wish we had more time in Cusco to fully appreciate everything that the spa has
After two weeks in the Peruvian jungle, we were happy to finally walk into this gorgeous hotel. It was luxury in every sense of the word. The hotel aesthetic was like walking into an art museum, and our hotel room was divine. The bed was comfortable, the sheets were soft, and the suite we stayed in had all the amenities we needed. The top notch staff was the thing to note at this hotel. In particular, Wilfredo and David were attentive, kind, and thoughtful wait staff during breakfasts each morning. They welcomed us at the same table each morning, and asked us how our days were (remembering our activities in an individualized way). Antonio was also lovely at dinner, serving us as he remembered our names. Damarias at the spa was exquisite and super helpful. We will never stay in another hotel in Cuzco again! …
Stayed here for 3 nights prior to hiking Inca Trail to Machu Picchu and 3 nights after. Perfect location in Cusco to walk around. Property is fantastic, comfortable, and better than we expected. Food on-site is solid as well. Would recommend to anyone looking for a home base in Cusco (especially Bonvoy members)