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Palacio del Inka, a Luxury Collection Hotel, Cusco

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Plazoleta Santo Domingo 259, Cusco 08002 Peru
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2310)
Room & Suite (422)
Videos (8)
What is Travelers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 09/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palacio del Inka, a Luxury Collection Hotel, Cusco
Updated 09/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 290 hotels in Cusco
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Considered a historic landmark, Palacio del Inka is a five-centuries-old mansion located in the heart of downtown Cusco. Our unique hotel's captivating design embraces historical aspects of our Peruvian culture while maintaining world-class luxury and modern conveniences. Here you'll find stone archways, authentic Hispanic art, and ornate gilded antiques. Join us for a delectable meal at Inti Raymi, our hotel's on-site restaurant serving an array of epicurean cuisine or enjoy a selection of wines curated by our Master Sommelier. Harmonize your body and soul with a signature treatment or massage at our luxurious Andes Spirit Spa. Each of our unique guest rooms and suites is fashioned with traditional colonial decor and a rich color palette evocative of the local Peruvian heritage. Directly across from Koricancha, meaning "Temple of the Sun," our luxury hotel is just minutes from the shops and museums in the main square. Discover the enriching experiences of Cusco, Peru at Palacio del Inka.
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Room & Suite (422)422
Full view
Property amenities
Free internet
Fitness Center with Gym / Workout Room
Restaurant
Airport transportation
Conference facilities
Banquet room
Spa
24-hour security
Wifi
Paid wifi
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Housekeeping
Private balcony
Safe
VIP room facilities
Laptop safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Luxury
Languages Spoken
Spanish
Hotel links
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Popular mentions
Brunello16 wrote a review May 5
Aspen, Colorado80 contributions42 helpful votes
This is by far the best experience I have ever had in Peru from a hotel perspective. There are rare times I go to a hotel and leave their wanting to write paragraphs and paragraphs about the amazing staff. This is one of those rare times. Hotel is absolutely beautiful. My understanding is that it is an old mansion retrofitted amd expanded and is located in the most perfect spot in Cusco. Ate two tremendous dinners and all of my breakfasts there and the service was beyond top-notch. The food was even better. As I joked with their amazing General Manager, Andres, the croissants they make and serve are as good as anything I’ve had in the world including anywhere in France. I’m now addicted to the chocolate croissant which I believe he is as well. He welcomes me multiple times at breakfast to the hotel and checking to make sure my stay was top notch. Leadership from the top trickles down to the staff which is evident... I could absolutely go on about every staff member as they treat each of their guests like celebrities. A few people to call out was Paul who I interacted with at the front office the most of anyone along with his colleague Willington who helped with luggage and conversation about everything Cusco. Mathis and Carlos from the Guest Services area were also spectacular. Wilfredo from the restaurant had to be the most patient man on earth as I had 5 coffees a morning (amazingly delicious) and double orders of croissants. I never got the name of the gentleman who is my daily housekeeper but he was amongst the best I have ever seen. Not only was the room meticulously clean daily, but he was one of the most nice people I met on my trip. Absolute salt of the earth. With that being said, there are countless others that made my first stay in Cusco absolute magic. Above and beyond service is what you will get at every interaction. I can talk about how great the guestrooms are or the stunning lobby but it comes down to the people. You will be treated like royalty. The culture that Andres has put in place is amongst the best I have seen in a long hospitality career. Thank you Palaico staff for making my first trip to Cusco more special than I could’ve imagined.
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Date of stay: April 2021
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Response from Andres Rosero, General Manager at Palacio del Inka, a Luxury Collection Hotel, Cusco
Responded 6 days ago
Dear Brunello16, I have to say this is one of the best reviews our property has ever had the honor to receive. It comprehends basically every department in the hotel, including compliments and names. I will personally make sure these words are read by all of our associates, and that they get properly recognized for having helped you have a most memorable time. "Above and beyond service is what you will get at every interaction" I cannot express how flattered we all are. Let me invite everyone that reads this response to stop by and see for yourselves. We try to do all we can to make an exceptional stay. Thank you so very much once again! I hope we are able to host you once again real soon. Andres Rosero General Manager Palacio del Inka, a Luxury Collection Hotel
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Raquel A wrote a review Dec 2020
4 contributions1 helpful vote
We recently stayed one night at El Palacio. It was LOVELY. First of all, they sent out an email a couple of days earlier to confirm our stay, let us know about the covid protocols, etc. I want to name and thank Emerson Cruz for the best concierge experience I've had in Cusco city. When we got to the hotel, they gave us a really nice welcome. When we were doing check in, Emerson approached us and introduced himself to me as the person who I had been emailing with. He was just lovely. He let me know that we needed to make reservations for breakfast and so I took care of everything pre-arrival by sending my requests to Emerson and om his end, he booked everything. We were given an upgrade to a beautiful suite and received a dessert as a treat. The room was huge, beautiful. On my last day in cusco we were able to leave our bags for a couple of hours while I went shopping right before the flight. If I could give it 6* I would.
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Response from Andres Rosero, General Manager at Palacio del Inka, a Luxury Collection Hotel, Cusco
Responded Jan 15, 2021
Dear raquel_tripadv, First of all, I am so sorry you had a bad experience at the previous gotel. I am very happy to see that our team was able to revert the situation into a memorable experience in Palacio del Inka. Secondly, let me tell you that Emerson was moved and very thankful by this review of yours. I take the opportunity to encourage our future guests to take our hotel tour. It conveys 500 years of history and provides details on our XVII century artwork and Inka heritage. You are all welcome to join! Please, do not hesitate to reach out to us in case you need further assistance. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel
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Aurora M wrote a review Sep 2020
Lake Orion, Michigan1 contribution1 helpful vote
While vacationing in Peru during March this year, the borders were closed and international travel went into a halt aiming to control the spread of the Covid-19. It was an unfortunate and unexpected event and we ended up staying almost two weeks until we were able to get a repatriation flight. Lucky enough that time was spent in this beautiful hotel. The building itself resembles a museum full of history, it’s walls covered in art and unique furniture all around; but the most impressive part are their employees, they offered us an excellent service in every level, they were truly concerned with our well being and made us feel welcomed and protected, they were friendly, kind, compassionate, simply amazing! All of them went above and beyond to take care of their guests, making us feel safe and helping in every possible way to coordinate our safe return to our home countries. Matias and his wonderful team helped us to make that time enjoyable, we’ll sure miss that level of service! From Victor and his delicious and artistic drinks, Milushca greetings us at breakfast, Roger remembering what we liked to order with our meals, Darwin and so many others! Thank you Palacio del Inca, you raised the bar of expectations for service really high! Hopefully we’ll get to come back soon and finish the visit of all the other places we couldn’t!
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Date of stay: March 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Andres Rosero, General Manager at Palacio del Inka, a Luxury Collection Hotel, Cusco
Responded Sep 25, 2020
Dear AuroraM1997, First of all, Matias says hi and hopes everyone at home are staying safe. Secondly, let me thank you on behalf of every single associate that stayed at the hotel to serve our guests during the outbreak. Challenging circumstances indeed, but it is evident that both guests and our team made the best of it by making new friends, connections, and lots of amazing stories to share. It was our associates sharing the experience of being guests at the hotel but working at the same time. Rest assured that the level of service you experienced with us during those two weeks of seclusion in our hotel is what we intend to take across all of our outlets and interactions. Receive greetings from Victor and Milushca and a we hope to see you again from all of our team. All the best, Andres Rosero General Manager Palacio del Inka, a Luxury Collection Hotel
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C F wrote a review Aug 2020
San Francisco, California21 contributions8 helpful votes
The stay didn't start well, and the room we were in was terrible but after some back-and-forth that I wish had been shorter, the hotel management more than made up for it. The hotel itself is beautiful, and one of the best place you can stay in Cusco, ideally located near the center, well staffed ,and well maintained. The place really adds to one's stay. The restaurant is very good, with few but interesting wines on the menu, and the breakfast buffet is both diverse and opulent, actually a high point of the say both in quality and quantity. The spa installation is nice but the services offered a very standard. This is not the place where you'll get the massage that changes your day, let alone your life, but the small pool has a fair amount of different jets to make it a relaxing hydrotherapy break.
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Date of stay: September 2019
1 Helpful vote
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Response from Andres Rosero, General Manager at Palacio del Inka, a Luxury Collection Hotel, Cusco
Responded Sep 25, 2020
Dear C F, After carefully reading your review, I would like to offer an overdue apology for all of that back and forth. I understand that challenges can be present during one's stay, but I am glad it was all worked out for you. In regards to our breakfast, our F&B team appreciates the comments. Let me assure you that we take great pride in the service we offer at our restaurant. It is certainly amazing to see that your experience was no exception. I will personally see that this type of service is carried out across all of our outlets including the Spa. Let me offer a friendly invitation to our facilities if the future brings you back to Cusco. I will be happy to personally welcime you back. Andres Rosero General Manager Palacio del Inka, a Luxury Collection Hotel
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SeatOfMyPntsTravelr wrote a review Jul 2020
Washington DC, District of Columbia1364 contributions251 helpful votes
This property impressed me even before arrival. Because of a terrible airline I ended up missing a connecting flight and missing an entire day at this hotel. While stranded overnight I messaged the hotel and updated them about my situation. I had arranged an airport ground transfer through/to the hotel and that had to be pushed a day as well. They were extremely understanding and adjusted everything seamlessly. I was not penalized as a "no show" for arriving a day late either. My eventual arrival coincided with my daughter's and there was a hotel representative at the airport. She waited with us for our baggage and got us to the driver. There must have also been communication while en route because the hotel staff were at the curb to greet us. Due to the historic nature of the area cars cannot drive up to the hotel entrance. We arrived early in the morning and were very hungry. I inquired about breakfast [which I would have gladly paid for] and they graciously let us join the lavish breakfast service at no charge. It is a luxurious spread of local and international foods. A live harpist is also included. During breakfast the second morning I noticed local artisans in the courtyard with a baby alpaca! It was so fun to finish breakfast and then go outside to meet an alpaca. The property is very nice with several courtyards so you do need to pay attention or you'll end up walking out of the way. They offer a daily "activity" and it was great. We did a walking historic tour of the property and the Pisco Sour lesson in the bar. Truthfully, I was "on the fence" about the JW or this property. We did stop at the JW for a Pisco Sour while in town and it was right in the heart of the touristy area. I was very glad that we were staying at the Palacio which is close to everything but the surrounding area is much more calm. I was also able to arrange a private ride to our next property through the hotel and charge it to my bill - which is so convenient. The price included the ability to stop and visit sites on the way. We saw Lake Huaypo, Moray, and the Maras salt mines on the way to Urubamba. My daughter and I travel extensively for work and leisure. In 2019 we were on 5 continents and 9 countries together. Although we [unfortunately] only had one night here it made a very strong, positive impression on both myself and my daughter. I highly recommend this property.
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Date of stay: December 2019
Value
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2 Helpful votes
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Response from Andres Rosero, General Manager at Palacio del Inka, a Luxury Collection Hotel, Cusco
Responded Sep 25, 2020
Dear SeatOfMyPntsTravelr, I have to say: Wow! This is such an amaginz review! So detailed and heart-felt. Everyone at the hotel loved it. Guests confirm it, our staff will always go the extra mile to create the best possible impression even if they are just passing by. This is the core of our business: Passion for service and human connection. Please return to Cusco so that we can have the honor to host you again. Andres Rosero General Manager Palacio del Inka, a Luxury Collection Hotel
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PRICE RANGE
$220 - $422 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
libertador hotel cusco, cusco libertador palacio del inka
FORMERLY KNOWN AS
Libertador Palacio del Inka Hotel Cusco
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
203
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Frequently Asked Questions about Palacio del Inka, a Luxury Collection Hotel, Cusco
Which popular attractions are close to Palacio del Inka, a Luxury Collection Hotel, Cusco?
Nearby attractions include Ekekos San Blas - Arte & Colores (0.2 miles), Museo Maximo Laura (0.2 miles), and Cusco Cathedral (0.3 miles).
What are some of the property amenities at Palacio del Inka, a Luxury Collection Hotel, Cusco?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and a spa.
What food & drink options are available at Palacio del Inka, a Luxury Collection Hotel, Cusco?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Palacio del Inka, a Luxury Collection Hotel, Cusco?
Conveniently located restaurants include Avocado Toast & More, Inkazuela Restaurant, and Parada 168.
Are there opportunities to exercise at Palacio del Inka, a Luxury Collection Hotel, Cusco?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Palacio del Inka, a Luxury Collection Hotel, Cusco have an airport shuttle?
Yes, Palacio del Inka, a Luxury Collection Hotel, Cusco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Palacio del Inka, a Luxury Collection Hotel, Cusco located near the city center?
Yes, it is 0.5 miles away from the center of Cusco.
Are any cleaning services offered at Palacio del Inka, a Luxury Collection Hotel, Cusco?
Yes, dry cleaning and laundry service are offered to guests.
Does Palacio del Inka, a Luxury Collection Hotel, Cusco offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Palacio del Inka, a Luxury Collection Hotel, Cusco?
Many travelers enjoy visiting Sacsayhuaman (0.7 miles), Choquequirao (4.4 miles), and Sacred Valley of the Incas (0.4 miles).
Does Palacio del Inka, a Luxury Collection Hotel, Cusco have any great views?
Yes, guests often enjoy the mountain view available here.