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Sonesta Hotel Cusco

Traveler (894)
360
Panoramas (29)
Room & Suite (427)

About

#19 of 208 hotels in Cusco
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown, we are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
24-hour front desk
Free internet
Wifi
Public wifi
Internet
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Airport transportation
Banquet room
Meeting rooms
Fax / photocopying
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Spanish, Italian
4,350Reviews
36Q+A
100Room tips
Traveler rating
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  • 32
Time of year
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Popular mentions
We stayed here for several days prior to and after our Salkantay Trek/ Inca Trail trip. The service was impeccable. The staff were all very helpful and courteous. The property is clean and well-maintained. Located near the historic plaza in Cusco, it is within walking distance of many shops and restaurants. The buffet breakfast is abundant and part of your stay and offers selections for everyone, including a made-to-order omelette station. We will definitely stay here, again, should we return to Cusco.
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Great hotel. Great staff. Our grandson was involved in an accident on the street near the hotel not in any way involved with the hotel but the manager and staff were there assisting us with ambulance and Dr immediately. What great above and beyond service.
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Review collected in partnership with this hotel
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 3 days ago
Dear Guest, It has been a pleasure to share with you during your stay in this beautiful city. I regret you experienced a bad situation as the accident but we are aware that our manager on duty did everything as possible to help you and your grandson. I feel grateful to know everything went well, that your grandson did not have any strong issues and I sincerely hope you are having a good time in family now. Receive our most cordial greetings and a big hug from your family Sonesta Cusco! Cordially, Gustavo Parada Manager Sonesta Hotel Cusco
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I’ve read that the location is good and I don’t agree... the best location in my opinion is a 15 minutes walk from there. I’ll say the best location is where JW Marriott is. The service is good and the included breakfast buffet is OK. The room I didn’t like it. Even though it’s big, it needs an urgent refurbish. I didn’t feel the cost/benefit worth it.
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Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 3 days ago
Dear Guest, Let me express my gratitude for your kind review. You opinion is important and alllows us to improve our service and facilities. I regret you did not agree with our location, I understand our guests have different preferences but our hotel is located in a practical area near many facilities and far enough to provide tranquility. On the other hand, we will continue with our efforts to improve and provide good experiences which is one of most important goals. Cordially, Gustavo Parada Manager Sonesta Hotel Cusco
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Overall Very Good! Room is clean and staff are very nice. We had some minor problems with door keys.And the internet is somewhat spotty and disconnecting every few minutes... but will come back again!
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Review collected in partnership with this hotel
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 3 days ago
Dear Guest, Is is important for all our team to receive your review and be aware of the items that need to be improved. Thank you for taking the time to share your experience. The internet and key system have been already checked, I know there may exist errors but fortunately these are things that can be checked and solved immediately. It is satisfying to know you would come back and stay with us again, let us know if you have the opportunity since it would be a pleasure to personally welcome you back. Cordially, Gustavo Parada Manager Sonesta Hotel Cusco
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We had a delightful stay at hotel sonesta. The staff are a wonderful team. Easily amongst the best hospitality I’ve experienced and that’s a bold statement. Especially Ramiro who takes care of the restaurant. So polite, friendly and goes the extra mile. Very clean and a great location.
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Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded 4 days ago
Dear Guest, It is a pleasure to receive your comment, thank you for choosing Sonesta Cusco and staying with us during your trip in this wonderful city. Receive the most cordial greetings from Ramiro, I sincerely hope to receive you once more and share more experiences with our team. Cordially, Gustavo Parada Manager Sonesta Hotel Cusco
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PRICE RANGE
$90 - $217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson cusco, cusco howard johnson
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
127
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