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Novotel Cusco

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#30 of 162 Hotels in Cusco
Certificate of Excellence
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Novotel Cusco
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1,115 Reviews from our TripAdvisor Community

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Showing 618: English reviews
Ohio
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 29, 2013

We had a great experience here - hotel was clean, quiet, nicely apportioned and conveniently located. We were especially impressed with the tireless and accommodating staff, particularly the two Carlos (one behind the lobby desk and the other as a concierge). The breakfast buffet had a nice selection of foods to choose from too.

Helpful?
Thank HOFOhio
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Guest, thank you for your comments. We will share it with our team, specially with both Carlos. Kind Regards, More 

Australia
Level Contributor
100 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed June 29, 2013

Novotels all over the world are very similar in many ways. Yuo know when you are in one. Situated in a great location right in the old town a couple couple of hundred metres from the city square. Many restaurants and sights within easy walking distance. The Hotel is built at the back of a colonial building, but maintains the... More 

Helpful?
Thank PJMAustralia
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Sir, thank you for your feedback. It is a pleasure to know you had a nice stay in Cusco. Kind Regards, More 

ST. CROIX
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 24, 2013

We stayed at the Novotel for 2 days, then a trip to Machu Picchu, and another 1 night stay. The location is excellent, only a few blocks from the main square and plenty of restaurants nearby, When we first arrived, we were a little dismayed our room was not ready, but after a delightful lunch, and a cold drink in... More 

Helpful?
Thank NICKATREST
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Guest, we are very pleased with your comments about Novotel Cusco. Kind Regards, More 

Minneapolis, Minnesota
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 23, 2013 via mobile

I stayed here for 3 nights in June 2013. The hotel has an old-Cusco feel. Staff were attentive and helpful. Bfast was included each morning with a wide variety. I stayed in a triple room: a room with 3 single beds. Beds and bedding/pillows were quite comfortable. Location of the hotel is walking distance from great shopping and sightseeing. We... More 

Helpful?
Thank cobber2000
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Guest; for us your feedback is very important. Thank you for your comments. More 

Sao Paulo, SP
Level Contributor
137 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 18, 2013

Good location (5 mins walk from Plaza de Armas), great breakfast, clean and quiet rooms. Service was helpful, check in and out was very efficient. Perhaps the only drawback is that car pick-up is a bit tricky since cars cannot stop in front of the hotel: twice we had to be picked up on the next corners.

Helpful?
Thank Jose K
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear guest, thank you for your comments abou your stay at Novotel Cusco. We will share your feedback with our team. Regards from Peru, More 

PA
Level Contributor
156 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed June 15, 2013

This Novotel is in a great spot - only about two blocks walking distance from the Plaza de Armas. The hotel lobby is enchanting with a giant glass ceiling enclosing what used to be an arched courtyard. The hotel restaurant was pretty good - the soups were big enough to be meals and were very rich. I had the cream... More 

Helpful?
1 Thank SueMpa
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Guest, we very much appreciate you taking your time to comment about your experience in Novotel Cusco. Kind Regards, More 

Masterton, Wellington, New Zealand
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 8, 2013

By Novotel standards this was slightly below par but have to take into account that it is Cusco and by average standards there may still be okay. Beds rather hard, pillows very hard and duvets heavy. Air conditioning would not go below 22 degrees which we found too hot to sleep. Good service from staff though and very clean. Be... More 

Helpful?
Thank Joan C
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Guest, thank you for your feedback about Novotel Cusco. Kind Regards, More 

wollongong
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 2, 2013 via mobile

Novotel Cusco is a great place to stay whilst exploring cusco. It is centrally located making it easy to get around. Free wifi plus free web corner stations. Incl breakfast is very nice and fresh and the rooms are comfortable. We were upgraded to a colonial room on or first stay which was great but the standard rooms are just... More 

Helpful?
1 Thank ryaneco
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Guest, we are very pleased with your comments about Novotel Cusco. Your feedback is very important to us. Kind Regards, More 

Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 28, 2013

This hotel is centrally located in the heart of Cusco and makes it convenient to explore the city by foot. The hotel lobby is beautifully designed but I cannot say it's the same for the rooms or the bathrooms. The rooms and bathrooms looked dated and could use some renovation. It also took the front desk over 30 minutes to... More 

Helpful?
Thank tnrll
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking your time to let us know your impressions about Novotel Cusco. All coments are important to us, and we are allways trying to improve our product and services. Kind Regards, More 

Akron, Ohio
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 28, 2013

Great location. Central old part is beautiful. We had a wonderful room with a balcony (no view). Breakfast buffet was delicious. Dinner was good. Two complaints: They didn't restock the bathroom bottled water on the second day (to save 1 Sol per guest?), so we had to buy it from room service. Secondly, they seemed to be understaffed in restaurant... More 

Helpful?
Thank Amy D
Daniela L, General Manager at Novotel Cusco, responded to this review

Dear Guest, thank you for your comments and feedback. Kind Regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 

Additional Information about Novotel Cusco

Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range: $95 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novotel Cusco 3.5*
Number of rooms: 99
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco
Hotel Style:
#3 Green Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
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