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Novotel Cusco

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#31 of 161 Hotels in Cusco
Certificate of Excellence
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Novotel Cusco
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1,165 Reviews from our TripAdvisor Community

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Showing 632: English reviews
Fribourg, Switzerland
1 review
5 of 5 stars Reviewed 1 week ago

Novotel Cusco is really nice with a fantastic location and the staff is AMAZING except for one rude, ignorant and sour female receptionist. 1) First stay: I asked to have our transport confirmed (which I had organized through the hotel) with the very same person as mentioned above and was told it was my job to do that and she... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Frederikp193
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the point you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Víctor Collantes -General Manager More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

For any of you looking to visit Peru and visit the machu picchu ruins. The Novotel hotel is one of the best hotels in the city of Cuzco. It is located in the center of the city near the plaza de armas and all the main catherdrals, and cultural centers, restaurants, bars, etc. The hotel staff are excellent. If you... More 

Helpful?
Thank Adrian D
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

CO
Level Contributor
8 reviews
4 of 5 stars Reviewed 1 week ago

Nice staff, comfortable rooms and the service is very good. Breakfast in the courtyard is divine and walking distance to everything. The hotel organized a trip for me to visit places outside Cusco and I had a great time. Great restaurants within minutes for the hotel.

Helpful?
Thank wsherman
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Víctor Collantes General Manager More 

Dallas, Texas
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a good hotel in Cusco. It is located in the central area making it an excellent base for exploring the city. A supermarket, laundry (charged 10 soles per kilos and done in 3 hours), restaurants, and souvenir shops are all within a walking distance. One of the front desk female staff we encountered had an attitude and should... More 

Helpful?
Thank Unplugged_Vacationer
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Víctor Collantes General Manager More 

Bismarck, North Dakota
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Novotel is located just a couple of blocks from the main plaza, restaurants, and shopping. Stores to buy snacks, food and water are only a block away. The room and bathroom are very modern and clean. The staff was great. This used to be a colonial house which has been modernized into this very nice hotel with a courtyard.... More 

Helpful?
Thank BlizzardND
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

Kansas City, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I simply cannot say enough nice things about this hotel! From check in until departure their entire staff makes you feel like a VIP guest! We stayed in this hotel before and after hiking the Inca Trail to Machu Picchu. The concierge made sure our luggage was stowed away the 4 days we were trekking and had it waiting for... More 

Helpful?
Thank kansasvol
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

Salvador, BA
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location is everything, and in a city like Cusco it's even more important. It's in a walking distance to the main square (Plaza de Armas), five minutes in a slight uphill walk, and to Qorikancha, the Temple of the Sun, five minutes in a slight downhill walk. The hotel is surrounded by great restaurants and plenty of gift shops, minimarkets,... More 

Helpful?
1 Thank Daniel-SSA
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

Whittier, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel is very modern and contemporary yet also has the architecture that Cusco is famous for. The staff is both professional and friendly. The location is just a few blocks from the main Plaza so you can walk easily to the central points of the city. The breakfast included was top quality. You will feel both welcomed and safe... More 

Review collected in partnership with this hotel

Helpful?
Thank Scott T
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

Orlando, Florida
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Due to altitude sickness, we spent a lot more time at Novotel Cusco than we expected and boy were we glad we chose this hotel. We had one of the newer rooms facing the garden and it was great - incredibly comfortable and exceptionally quiet. The room was well-appointed and the bathroom was probably the nicest and cleanest we encountered... More 

Helpful?
Thank jpknu08
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! I will look into the point you raised personally regarding the check-in process and in the maintain we look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 

Additional Information about Novotel Cusco

Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range: $90 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novotel Cusco 3.5*
Number of rooms: 99
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco
Hotel Style:
#4 Green Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
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