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Novotel Cusco

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#28 of 162 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Novotel Cusco
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1,277 Reviews from our TripAdvisor Community

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Showing 684: English reviews
Northampton, United Kingdom
Reviewed yesterday NEWvia mobile

Not far from the centre so well placed to see the old part of Cusco. A delightful atrium which is an old courtyard now covered which makes for a delightful setting. One small complaint - hard pillows. I'm not sure if they have softer ones but the spares in the wardrobe were equally hard.

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Helpful?
Thank Likesmifood
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Victor Collantes General Manager NOVOTEL CUSCO

Windsor, Canada
Reviewed 5 days ago NEW

very nice Hotel in strategic position , if you would like to stay close to the centre this is a perfect locations , they have a very good restaurant .I spend few days and I really enjoy the stay . very good breakfast and very social staff .

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Helpful?
Thank bincoletto
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Reviewed 1 week ago

We booked 5 rooms in this hotel. It was a refreshing stay after 4 days in a small lodge in the Amazon Rainforest. The location of the hotel is excellent, a 16th century building, it does not feel like you are walking into a hotel. Very close to the square. They welcomed us with tea and helped engage the kids...

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Helpful?
Thank Richa T
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Victor Collantes General Manager NOVOTEL CUSCO

Oslo, Norway
Reviewed 1 week ago

I have only one bad thing to say about this hotel: The restaurant disappointed me. Not good food or wine. But breakfast is ok. And there are so many other good restaurants around, so eat another place.The hotel itself is just perfect. I was sick when I stayed here, so I spent a lot of time in my room. The...

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Helpful?
Thank Line K
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Victor Collantes General Manager NOVOTEL CUSCO

Toronto, Canada
Reviewed 2 weeks ago via mobile

This was a very beautiful hotel, staff was very helpful, very clean, great breakfast, wifi with really good speed, excellent location, walking distance to everything and to the main square, I would recommend to all.

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Helpful?
Thank Vic D
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Victor Collantes General Manager NOVOTEL CUSCO

Gdansk, Poland
Reviewed 3 weeks ago

Very nice hotel. Has a very Spanish colonial feel to it in the atrium. You get your dollars worth. Their continental breakfast is amazing. So many options. Pillows are plush, robes are provided and bathrooms are modern and super clean. They are VERY close to the square. 2 blocks and around the corner. I would book here again.

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Helpful?
Thank Kasia S
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Victor Collantes General Manager NOVOTEL CUSCO

Melbourne, Australia
Reviewed 3 weeks ago

I arrived at this hotel to a not very pleasant start, when I entered the room there was a very pungent smell and to my surprise there was diarrhea in the toilet. Immediately I was revolted and put off the hotel. apart from that my stay was very pleasant and the staff were very friendly. Still wondering if it was...

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Helpful?
Thank vittoriagalgano
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Victor Collantes General Manager

Adelaide, Australia
Reviewed 4 weeks ago via mobile

Thanks so much Novotel Cusco and its staff for making our stay a remarkable one. We've stayed 3 nights on the 2nd of January for our wedding anniversary, we were welcomed with chocolates. As a Peruvian living overseas, i felt proud to stay in a beautiful hotel which keeps its heritage and great customer service. The standard of service was...

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Helpful?
Thank Maria C
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing Novotel to stay in your wedding anniversary and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Victor Collantes - General Manager NOVOTEL CUSCO

Montreal, Quebec
Reviewed 4 weeks ago

Carlos the concierge helps set the tone ...friendly helpful and informative. Located in an ideal location to explore Cusco by foot and as a stoping stone on your way to Machu Picchu. Good breakfast and friendly staff.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank boghos93
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be...

New York City, New York
Reviewed 4 weeks ago

We had a cancel flight and the airline Latam placed us at this Hotel for one night. We previously stayed at the Mercado in Cusco and loved it. Novotel is old and tire and in need of remodeling. Fabrics are stain and dirty on furniture of the lobby. Bad impression to start with . For the room , not a...

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Helpful?
1Thank TATE58
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Victor Collantes General Manager NOVOTEL CUSCO

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 

Additional Information about Novotel Cusco

Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range: $92 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Expedia, Booking.com and ACCOR so you can book your Novotel Cusco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco
Hotel Style:
#4 Green Hotel in Cusco
#11 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Cusco staff and other travelers.
15 questions
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Questions? Get answers from Novotel Cusco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Spanish style rooms are nice and big with a bit of character compared to the rooms in the new wing”
 of 5 bubbles 749richat, 1 week ago | Read review
“Large room with balcony, not facing food court.”
 of 5 bubbles RachanaMundra, Jan 4, 2017 | Read review
“Avoid any room facing into the lobby courtyard.”
 of 5 bubbles Morlechta, Dec 30, 2016 | Read review
“Our room on the first floor was overlooking patio and was quiet”
 of 5 bubbles agachicago, Dec 9, 2016 | Read review
“Main building facing the street”
 of 5 bubbles africared7, Nov 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question