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Belmond Palacio Nazarenas

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Belmond Palacio Nazarenas
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621 Reviews from our TripAdvisor Community

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Showing 414: English reviews
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London, United Kingdom
Reviewed 3 days ago NEW

The accommodation at this hotel is amazing (the rooms even have their own oxygenated air supply which we would have been very glad of if we were not already used to the altitude) but what we really remember six months on is the level of service. Two examples will suffice: my son was unwell whilst staying there because of something...

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Helpful?
Thank KateFD
San Miguel de Allende, Mexico
Reviewed 5 days ago NEW

I have traveled extensively on foreign business and have not previously encountered a hotel in the Western Hemisphere to compete with the level of service that one can find throughout Asia. This hotel is a gem. It's attention to detail, food and all amenities is outstanding. I had an accident in my room which could not be attributed to any...

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Thank Joe F
Jerusalem, Israel
Reviewed 1 week ago

This place is just gorgeous, a storied historic building, with Spanish and Inca original elements, with beautiful courtyards and all mod cons (including piped oxygen). The staff could not be more obliging or professional- all of them!- a sheer delight to stay here, if you can afford it. Such service and charm does not come cheap of course, but I...

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Helpful?
Thank Ruth S
belmond_hotels_peru, Rooms Division Manager at Belmond Palacio Nazarenas, responded to this review

Dear Ruth, Lovely to read your comments of your stay, thank you for taking the time. Whenever you are back in Cusco, it would be a great pleasure to have you stay with us again. Until than, we remain with best regards, Ximena Luna

Sea Bright, New Jersey
Reviewed 2 weeks ago

Prior to traveling to Peru we had not experienced a Belmond Hotel. We stayed at the Belmond hotel in Miraflores Park for 2 nights before and thought it was an excellent hotel. This Belmond far exceeded any expectations that we could have had. The hotel is beautiful and our room was very nice. However, we encountered a problem with our...

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Helpful?
Thank Adrienne W
belmond_hotels_peru, Rooms Division Manager at Belmond Palacio Nazarenas, responded to this review

Dear Adrienne W, Thank you for sharing and taking the time to do so. I regret the problem with your A/C and once again our apologize. On the other hand great to read that Henry and the staff exceeded your expectations and reacted quickly and efficiently. Trust we will have you back soon, we look forward. With best regards, Ximena...

Zurich, Switzerland
Reviewed 4 weeks ago

We celebrated Christmas and stayed at all Belmond hotels. We spent the first two nights at Belmond Palacio Nazarenas before taking the Belmond train to Machu Picchu. They have a beautiful pool, delicious breakfast and very attentive staffs! We feel very welcomed and I would highly recommend this hotel to anyone! Be aware of high altitude; don’t be like me...

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Helpful?
1Thank Pauline C
belmond_hotels_peru, Rooms Division Manager at Belmond Palacio Nazarenas, responded to this review

Dear Pauline C, Beautifull comment, thank you for sharing. Hope to have you back with us soon With warmest regards, Ximena Luna

Red Deer
Reviewed 5 weeks ago

We travel alot and I stsay in over 100 different hotels in a year, so saying that this one was the best is a big statement! We arrived earlier than the laid out check-in time, but we were quickly accomodated and offered Coca tea while we were checked in. They had upgraded us to a Suite with our own butler...

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1Thank TheTravellingTunia
belmond_hotels_peru, Room Division Manager at Belmond Palacio Nazarenas, responded to this review

Dear TheTravellingTunia, Thank you very much for this great contribution on TA. That you rate us like the finest hotel you have ever stayed, is a big accomplish, we really appreciate it. We look forward your next stay! My warmest Regards, Ximena Luna

Steamboat Sorings
Reviewed January 18, 2017 via mobile

We spent four nights at this magnificent hotel-- three before a Christmas overnight trip to Machu Picchu---and one night when we returned. The hotel and the rooms are beautiful and elegant...but it is the details that make it devine---even down to extra oxygen in the rooms and coca tea on arrival to ease the high altitude. The staff is extremely...

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1Thank mary Ann D
belmond_hotels_peru, Room Division Manager at Belmond Palacio Nazarenas, responded to this review

Dear mary Ann D, Thank you for this nice review, s smile appeared reading it! Your description of our service is indeed very complete and a pleasure to know that Victor created such a beautiful lifetime memory. Looking forward to have you back with more. Warmest regards, Ximena Luna

Toronto, Canada
Reviewed January 17, 2017

As my husband would say, Cusco has 2 wonders, Machu Picchu and Belmond Palace Nazarenas. We stayed at this marvellous hotel from Jan. 9th to the 12th, best Hotel EVER!!! from the front desk, to they bell boy, butler, maids, everybody is so nice and they make you feel like royalty, no kidding!!! Absolutely the best!!!!!

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Thank anamariaraposo
belmond_hotels_peru, Room Division Manager at Belmond Palacio Nazarenas, responded to this review

Dear anamariaraposo, To be considered for you like 2 of Cusco wonders, it's so great, thank you very much. Excellent to read that our service enhaced your experience. Happy to have made you happy and looking forward to the next opportunity. With warmest regards, Ximena Luna

Reviewed January 14, 2017

It's difficult to write a review when ones experience is flawless. Palacio Nazarenas was on another level, and by far the best hotel we have ever stayed in, and was a made even more memorable by one staff member in particular - Francesco. His, and other staffs members enthusiasm, attention to detail and levels of service were impeccable and made...

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Helpful?
Thank Zach C
belmond_hotels_peru, Rooms Division Manager at Belmond Palacio Nazarenas, responded to this review

Dear Zach, You are most welcome, a pleasure to have had the chance to pamper you during your stay. Francisco has been recognized after your comment, you put a great smile on her face. Thank you for sharing these enchanting details here on Trip Advisor. Looking forward to welcome you back. Warmest, Ximena Luna

New York City, New York
Reviewed January 5, 2017 via mobile

This is one of the finest, most detail oriented hotels I've ever stayed in. It beautiful, luxurious and the service is impeccable . The front desk called one evening just to ask if we needed anything. I have never had that happen. They think of everything and it was such a happy place to stay!

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Thank Audio212
belmond_hotels_peru, Room Division Manager at Belmond Palacio Nazarenas, responded to this review

Dear Audio212, Nothing better to read that you felt like Royalty. Can not thank you enough for a great review! With warmest regards, Ximena Luna

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Set in a tranquil plaza behind Cusco's main square, this former palace and convent emerged from years of restoration to become one of the city's most exclusive hotels. Step past walls of Inca stones and into a cloistered courtyard with an ancient fountain at its heart. Then be surprised as contemporary Cusco comes to the fore: a fabulous spa, the city's first outdoor pool and stylish restaurants serving cutting-edge local cuisine. This intimate urban retreat has just 55 suites, each enriched with oxygen and with its own private bar where guests can create drinks accented with fresh ingredients grown at and around the hotel. ... more   less 

Additional Information about Belmond Palacio Nazarenas

Address: Plaza Nazarenes 276 | Plazoleta Nazarenas, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range: $427 - $709 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Palacio Nazarenas 5*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Belmond, Expedia and Jetsetter so you can book your Belmond Palacio Nazarenas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Romantic Hotel in Cusco
#1 Luxury Hotel in Cusco
#1 Spa Hotel in Cusco
#1 Family Hotel in Cusco
#2 Business Hotel in Cusco
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Questions & Answers

Here's what travelers have asked, with answers from Belmond Palacio Nazarenas staff and other travelers.
8 questions
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Questions? Get answers from Belmond Palacio Nazarenas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are lovely views from the top floor”
 of 5 bubbles KateFD, 3 days ago | Read review
“The garden suites are particularly delightful, generous and well-appointed.”
 of 5 bubbles RuthS372, 1 week ago | Read review
“We stayed on the first floor, beautiful gardens and table to sit outside.”
 of 5 bubbles anamariaraposo, Jan 17, 2017 | Read review
“Rooms with city views around the pool are best.”
 of 5 bubbles 283zachc, Jan 14, 2017 | Read review
“Rooms overlooking the pool have great views”
 of 5 bubbles wanita01, Dec 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question