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JW Marriott El Convento Cusco

Travelers' Choice award winner
#5 of 162 Hotels in Cusco
GreenLeadersSilver level
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2,031 Reviews from our TripAdvisor Community

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Showing 1,361: English reviews
London, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We spent 5 nights at this stylish, centrally located hotel in Cusco( 4 nights before the Inka Trail and one after) and absolutely loved it. The hotel is in an old Augustine convent ( do not miss the guided tour offered by the hotel), which was recently (2012) renovated. There is a lovely courtyard, a small pool, a spa, sauna,... More 

Helpful?
Thank Ciampi1
Kuala Lumpur, Malaysia
Level Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I had a fantastic stay at this hotel. Arrived and the room wasn't ready, and the hotel reception opted to give me a free lunch whilst I waited. The concierge was also fantastic in helping track my lost luggage with LATAM airlines, which eventually arrived many thanks to them. Spa was also very relaxing and had an excellent massage after... More 

Helpful?
Thank Meng Yang N
Richmond, Virginia
Level Contributor
114 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

Lovely property in a former convent totally and beautifully restored. The staff was friendly and extremely helpful. We stayed there before and then after an Inca Trail trek and they managed our luggage and had it delivered to our new rooms prior to our return. The hotel does charge $25 per room as a "resort fee" which was slightly annoying... More 

Helpful?
Thank JSFXVA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

One of the best Marriott properties I have ever stayed at and I only stay at Marriott. Easily accessible from the airport and centrally located in Cusco this hotel is beautiful. The staff is expertly trained and super friendly. I cannot say enough about how well this hotel is run. The rooms are beautifully appointed , oxygenated for altitude and... More 

Helpful?
Thank Leanne C
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Leanne C, It is a real pleasure to read you comments about your recent stay with us at the JW Marriott El Convento Cusco. I feel happy to know you you consider us as one of the best Marriott properties you have ever stayed at, comments like yours are our fuel to keep the excellence in our service. It... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed there in May to see the Machu Pichu. Stayed there for 4 nights. It is an excellent hotel. I love the location and everything about the hotel itself. My husband is a Platinum Elite member. Upon arrival we were greeted warmly by the Front Desk Jesus and fortunately upgraded to a Suite room on the... More 

Helpful?
1 Thank GeeLiff
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear GeeLiff, Thank you very much for your comments about your experience at th JW Marriott El Convento Cusco. I am so happy to read your comments highlighting our outstanding service and to know we could exceed your expectations. Thank you for your preference! Tomas Ford Operations Manager JW Marriott El Convento Cusco More 

Phoenix, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great hotel with tons of historical significance, as while it was constructed there were Incan ruins identified. As a result, Marriott did a fantastic job of incorporating the historical significance of the location and merging the modern architecture to adapt to the remaining ruins. As a result, they offer daily tours of to showcase the ruins and to educate their... More 

Helpful?
Thank Kevin B
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Kevin B, Thank you so much for sharing your comments and for appreciating our history and the restoration and preservation job we did. I am glad you enjoyed our facilities specially our modern oxygen pumping system that goes to all rooms. If you plan to come back to Cusco some day, please let us be your hosts again. Sincerely,... More 

phx
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I don't believe I've ever written a review for a "chain" hotel, but this hotel is an exception. Not only is the remodel of the convent stunning, the staff make the hotel a special destination. From the young men who greet you at the door, to the front desk to the hostess who remembers your name for breakfast everything is... More 

Helpful?
Thank shellyesque
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear shellyesque, Thank you so much for taking the time to share your comments about your stay with us at the JW Marriott El Conevnto Cusco and tahnk you for letting us be "the exception" we really appreciate it! I am so happy to know that our outstanding service delighted you, I will share your comments on our "daily news"... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I loved my time here. Bryan made sure i had a great stay in cusco. He was friendly, interested in my holiday and always smiling. The hotel was beautiful as well! A great hotel in the best city in the world.

Helpful?
Thank Emily A
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Emily A, I am happy to know you loved your stay at the JW Marriott El Convento Cusco! It is great to know you enjoyed our caring service. I hope this won't be the last time you visit Cusco! Cordially, Tomas Ford Operations Manager JW Marriott El Convento Cusco More 

Pa
Level Contributor
226 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Every now and then I run across a hotel where the attention to detail is there for architectural environment and customer service. This property is one of them. The rooms are spacious and well-appointed. Service is exceptional at every level of detail, from the bellhops to the desk to the restaurants to the room service. Location is wonderful- close enough... More 

Helpful?
Thank travelguyPa
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear travelguyPa, Thank you very much for your kind comments, I am pleased to know you enjoyed the hotel, the architecture, the food, your comfortable room, our location and specially our friendly and professioanl service. It is great to know your stay with us was so enjoyable I hope you repet the experience once again. Kind regards, Tomas Ford Operations... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We went there with some friends at the end of a longish of visit. The restaurant is hosted in an old Spanish palace. All the decorations is brand new. The service was the best we had in Peru. The food was also great modern Peruvian. A bit pricey but worth it.

Helpful?
Thank Matthieu O
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Matthieu O, I appreciate you kind comments about your experience at the JW Marriott El Convento Cusco. I am happy to know you loved the hotel, our delicious food bout above all that you consider our amazing service the best you hab in Peru. I feel proud of the team and I will congratulate them all! Best regards, Tomas... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Pirqa Restaurant
Pirqa Restaurant
Cuisines: Peruvian, South American, Gluten Free Options, International, Fusion
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 

Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range: $211 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Reservation Options:
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Hotel Style:
#2 Green Hotel in Cusco
#2 Spa Hotel in Cusco
#2 Romantic Hotel in Cusco
#3 Business Hotel in Cusco
#4 Family Hotel in Cusco
#5 Luxury Hotel in Cusco
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