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El Lago Estelar Hotel

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#19 of 92 Hotels in Arequipa
Certificate of Excellence
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1 room 2 adults 0 children
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El Lago Estelar Hotel
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176 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Ann Arbor, Michigan
Reviewed 1 week ago

Bravo for the people working on the kitchen, the rest of the hotel is alright - it has the potential to improve on the HK and events departments. Outdoor corporate activities should be happening away from the room buildings to not disturb guests.

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Helpful?
Thank beetbeat
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. We will continúe working to provide our guests an exceptional service. Best Regards. Maria Patricia Andrade Sterling . Country Manager - Hoteles Estelar Del Perú

Oakville, Canada
Reviewed September 20, 2016

El Lago Estalar is located on the south end of town, far from the airport on the north side and also a long way from Arequipa Centre. The taxis are cheap but mostly low quality vehicles and the drive from the hotel to the town centre is very unpleasant. Very congested with traffic and not a nice part of town...

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Helpful?
Thank DerrickNancy
Maria A, Gerente at El Lago Estelar Hotel, responded to this review

Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. We will continue working, since our biggest commitment is to provide our guests an exceptional service and the best possible experience. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar...

Hausen, Germany
Reviewed July 29, 2016

The outdoor area is great for children and they have a nice pool and some games to play. The location is great eventhought it takes some time to go to downtown. There are still lot of improvement potential. One of the thing I didn´t like it was that we booked the room for 4 (2 adults and 2 children) and...

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Helpful?
1Thank joudiego
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest, I want to thank you for your candid feedback,sharing your experience during your recent visit and helping us to improve our services with your comments.We hope we can welcome you back any time soon,thanks. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

Montreal, Canada
Reviewed January 21, 2016

I was there with my family (2 children & my wife) for 3 weeks last summer. My wife is from Arequipa so we were 15 minutes away by car from her parents house. We spent 3 wonderful weeks @ this hotel and were treated very well by all the staff (dining room, cleaning ladies, front desk). The food is excellent,...

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Helpful?
Thank MARTIN B
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar Del Perú.

Iasi, Romania
Reviewed January 13, 2016 via mobile

Best hotel stay but dar away from Town . Taxi from center to hotel 15 sole FROM bus station to hotel 20 sole From hotel to Airport 40 soles Breakfast are good . Internet work goog in reception loby . In room the internet îs mot so good .

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Thank Ciobanu F
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar Del Perú.

Reviewed August 16, 2015

The hotel is a few kilometers from the Plaza de Armas; without traffic a taxi needs 20-25 minutes to get to the center. This makes the hotel unattractive for a short stay in Arequipa. We also found the service lacking, no help in unloading luggage from the car to the rooms. At first we were assigned an uncleaned room, but...

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Helpful?
Thank Procaccia
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We truly apologize for all the inconveniences during your stay,all the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles...

Hammerfest, Norway
Reviewed August 4, 2015 via mobile

The building it self is nice, but in need of some renovations, nothing major, but bits and pieces all over. The rooms are big and nice, but no heating or air conditioning. It was a bit chilly at night, but not to bad. The worst part is the bathroom floor - that was freezing. The no heating seems to be...

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Helpful?
Thank Edvard R
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments and working to solve the mentioned issues. We are always working hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling....

Aarhus, Denmark
Reviewed July 18, 2015

Plus - Great plus was the price (booked through Mr. Jet) - Friendly and serviceminded staff. Gave a little bonus-discount - Nice, clean and comfortable room - Fitnessroom. Very, very basic, but it was there - Lake and mountainview Minus - Great minus: No heating in the room. Veeeeery cold night ind July. - Location - but not a big...

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Helpful?
Thank Kargaard
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. We will continue working, since our biggest commitment is to provide our guests an exceptional service and the best possible experience. Best Regards. Maria Patricia Andrade Sterling. Country Manager -Hoteles Estelar Del...

Reviewed August 21, 2014 via mobile

We stayed at this hotel purely for the price. Little did we know that it's so far out from the city. 10km one way. That means 40 soles to and from the hotel everyday. With that money you could just upgrade to a nicer place downtown. The staff was nice but the lack of cleanliness and distance and noise at...

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Thank Hytkkb
Leeds, United Kingdom
Reviewed October 7, 2013

My husband and I had two very comfy nights here. The hotel is out of central Arequipa so it was a quiet and relaxing place to be. The hotel offers a free shuttle into the centre in the morning so we didn't miss out on any of the sights. We didn't take the return shuttle which runs at 5 but...

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4Thank Jess P
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to a lakeside hotel in a very natural place. Estelar El Lago provides perfect harmony between business and pleasure with the perfect location and surroundings. ... more   less 

Additional Information about El Lago Estelar Hotel

Address: Pasaje Camino al Molino de Sabandia | Sabandia-Arequipa, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Price Range: $70 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Lago Estelar Hotel 3.5*
Number of rooms: 52
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Hotel Style:
#5 Spa Hotel in Arequipa
#9 Family Hotel in Arequipa
#14 Romantic Hotel in Arequipa
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Questions & Answers

Here's what travelers have asked, with answers from El Lago Estelar Hotel staff and other travelers.
4 questions
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Questions? Get answers from El Lago Estelar Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we stayed in the same room for 3 weeks we were on the back side (very quiet except for the roosters @ night)...”
 of 5 bubbles K1409BWmartinb, Jan 21, 2016 | Read review
“The top floor rooms have pretty arched brick ceilings and good views”
 of 5 bubbles 806jessp, Oct 7, 2013 | Read review
“Not wort Not where it says they are and pictures do not tell of hotel location or obstacles!”
 of 5 bubbles Diamond8812, Aug 16, 2013 | Read review
“The rooms on the ground floor that face the pool have terraces that open up to the pool area.”
 of 5 bubbles kayteelinn, Feb 28, 2013 | Read review
“Look for rooms closer to the lake and looking towards the Molino (south), they are quiet and you may only hear the water running into the lake.”
 of 5 bubbles JoseAntonioRobles, Aug 20, 2012 | Read review
5 of 5
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