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El Lago Estelar Hotel

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#19 of 91 Hotels in Arequipa
Certificate of Excellence
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El Lago Estelar Hotel
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168 Reviews from our TripAdvisor Community

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Showing 19: English reviews
Oakville, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago

El Lago Estalar is located on the south end of town, far from the airport on the north side and also a long way from Arequipa Centre. The taxis are cheap but mostly low quality vehicles and the drive from the hotel to the town centre is very unpleasant. Very congested with traffic and not a nice part of town... More 

Helpful?
Thank DerrickNancy
Maria A, Gerente at El Lago Estelar Hotel, responded to this review

Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. We will continue working, since our biggest commitment is to provide our guests an exceptional service and the best possible experience. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar... More 

Hausen, Germany
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 29, 2016

The outdoor area is great for children and they have a nice pool and some games to play. The location is great eventhought it takes some time to go to downtown. There are still lot of improvement potential. One of the thing I didn´t like it was that we booked the room for 4 (2 adults and 2 children) and... More 

Helpful?
Thank joudiego
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest, I want to thank you for your candid feedback,sharing your experience during your recent visit and helping us to improve our services with your comments.We hope we can welcome you back any time soon,thanks. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú. More 

Montreal, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 21, 2016

I was there with my family (2 children & my wife) for 3 weeks last summer. My wife is from Arequipa so we were 15 minutes away by car from her parents house. We spent 3 wonderful weeks @ this hotel and were treated very well by all the staff (dining room, cleaning ladies, front desk). The food is excellent,... More 

Helpful?
Thank MARTIN B
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar Del Perú. More 

Iasi, Romania
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 13, 2016 via mobile

Best hotel stay but dar away from Town . Taxi from center to hotel 15 sole FROM bus station to hotel 20 sole From hotel to Airport 40 soles Breakfast are good . Internet work goog in reception loby . In room the internet îs mot so good .

Helpful?
Thank Ciobanu F
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar Del Perú. More 

Level Contributor
132 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed August 16, 2015

The hotel is a few kilometers from the Plaza de Armas; without traffic a taxi needs 20-25 minutes to get to the center. This makes the hotel unattractive for a short stay in Arequipa. We also found the service lacking, no help in unloading luggage from the car to the rooms. At first we were assigned an uncleaned room, but... More 

Helpful?
Thank Procaccia
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We truly apologize for all the inconveniences during your stay,all the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles... More 

Hammerfest, Norway
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 4, 2015 via mobile

The building it self is nice, but in need of some renovations, nothing major, but bits and pieces all over. The rooms are big and nice, but no heating or air conditioning. It was a bit chilly at night, but not to bad. The worst part is the bathroom floor - that was freezing. The no heating seems to be... More 

Helpful?
Thank Edvard R
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments and working to solve the mentioned issues. We are always working hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling.... More 

Aarhus, Denmark
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 18, 2015

Plus - Great plus was the price (booked through Mr. Jet) - Friendly and serviceminded staff. Gave a little bonus-discount - Nice, clean and comfortable room - Fitnessroom. Very, very basic, but it was there - Lake and mountainview Minus - Great minus: No heating in the room. Veeeeery cold night ind July. - Location - but not a big... More 

Helpful?
Thank Kargaard
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. We will continue working, since our biggest commitment is to provide our guests an exceptional service and the best possible experience. Best Regards. Maria Patricia Andrade Sterling. Country Manager -Hoteles Estelar Del... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed August 21, 2014 via mobile

We stayed at this hotel purely for the price. Little did we know that it's so far out from the city. 10km one way. That means 40 soles to and from the hotel everyday. With that money you could just upgrade to a nicer place downtown. The staff was nice but the lack of cleanliness and distance and noise at... More 

Helpful?
Thank Hytkkb
Leeds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 7, 2013

My husband and I had two very comfy nights here. The hotel is out of central Arequipa so it was a quiet and relaxing place to be. The hotel offers a free shuttle into the centre in the morning so we didn't miss out on any of the sights. We didn't take the return shuttle which runs at 5 but... More 

Helpful?
4 Thank Jess P
Chicago, Illinois
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 3, 2013

Nice and relaxing place, little out of the way from the city. there is a shuttle that takes you to the city square twice in the morning and returns back at 5 pm. Nice breakfast in the morning, but sometimes not ready when it opens the door. Friendly and helpful staff, most of them speak English.

Helpful?
2 Thank meris55
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to a lakeside hotel in a very natural place. Estelar El Lago provides perfect harmony between business and pleasure with the perfect location and surroundings. ... more   less 

Additional Information about El Lago Estelar Hotel

Address: Pasaje Camino al Molino de Sabandia | Sabandia-Arequipa, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Price Range: $66 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Lago Estelar Hotel 3.5*
Number of rooms: 52
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Arequipa
#9 Family Hotel in Arequipa
#14 Romantic Hotel in Arequipa
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