Family, Centrally Located
NUMBER OF ROOMS
The location of the hotel is fantastic and the day staff are friendly and helpful that’s where the positive ends Restaurant and bar hours are erratic sometimes open sometimes closed Evening staff unhelpful and don’t seem interested Breakfast hours are limited and the choice is just OK
This hotel paperas as 4 star but it is not. For example, they put water into the orange juice in the morning. The rooms are extremely hot and the floor is dirty. They put a plastic cover under the beds. Very uncomfortable.
The hotel was okay, clean and the room big enough. Good location. Breakfast was good, but the staff started removing the buffet before 9 am and many breakfast items on the buffet were empty and were not refilled anymore when we came. We stayed in the hotel from the 8-9th of September and the receptionist on those days was rather unhelpful, it took him 10 minutes and two times asking to order a taxi to the airport and then he said it would take another 20 min for it to come. He also said the taxi would charge 40 soles. Finally we got a taxi ourself from the street in front of the hotel within 30 seconds and only had to pay 20 soles. He also recommended way to little time to get to the airport.. lucky enough we decided not to go with his time estimate.
Rooms were very clean. Day staff was very helpful and well informed. Evening staff was polite but unable to be helpful when asked questions about the area. Breakfast was very nice but restaurant was never available in the evening. One evening we wanted to have dinner and we were told there were already 8 customers and the chef couldn’t handle anymore. Very weird. Either you are open or you aren’t. This hotel had differences between day and night. They should re-evaluate their evening staff. Room and stay very comfortable. Location was excellent.
A nice medium-range hotel not far away from the Plaza de Armas (cathedral and central plaza of Arequipa), with basic breakfast, an in-room safe, large beds and a nice bathroom. Some of the higher-elevation rooms have a nice view on the volcanoes.