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Hotel Los Balcones

Travelers' Choice award winner
#2 of 60 Hotels in Cuenca
GreenLeadersPlatinum level
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Hotel Los Balcones
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417 Reviews from our TripAdvisor Community

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Showing 288: English reviews
United States
Reviewed August 6, 2015

We stayed in Hotel Los Balcones for 2 nights in July and couldn't have been happier with its location, ambience and the helpful attitude of the hotel staff. Right from the beginning even before we booked our stay Jonathan was very attentive and he helped make our decision of driving from Guayaquil to Cuenca easier, to the extent that we...

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Helpful?
3Thank adsc
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Guest . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

Anchorage, Alaska
Reviewed August 6, 2015

Offers excellent service, excellent location, very clean, and beautiful atmosphere. Rooms are wonderful. The breakfast was fair, and for an American, the coffee was poor. Everything else was great. I highly recommend it.

Review collected in partnership with this hotel
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Helpful?
Thank Diane B
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Diane. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Tucson
Reviewed August 6, 2015

Excellent hotel in the heart of the city. Staff were friendly and courteous. Rooms were charming. Would definitely recommend this hotel to others. This hotel was in walking distance from lots of attractions!

Review collected in partnership with this hotel
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Helpful?
1Thank vickih968
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Vicky. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

St. Petersburg, Florida
Reviewed August 6, 2015

I'm not sure I can add much to all of the wonderful reviews that others have made about Los Balcones, but I'll certainly try. I just finished a 3 night stay there and it was a fantastic experience. The furnishings and ambiance of the hotel are top notch, as are both the (included) breakfast on the rooftop terrace and the...

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Helpful?
1Thank Travelingmisskw
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Katie. In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Bradenton, Florida
Reviewed August 5, 2015

Not only do they have a great hotel, Los Balcones has 5 apartments for longer term rentals. We stayed for a month in the apartments. It was fantastic. I really hate to leave here. We ate breakfast everyday at the hotel and it was great. They helped us with a bunch of things including arranging tours and transportation, where to...

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Helpful?
3Thank Larry S
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Larry. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Pasadena, California
Reviewed July 25, 2015

This hotel was perfect for us! Its price is totally reasonable, it has a gorgeous historical style, and the staff are fantastic. Best of all-- it has noise-proof windows, which are necessary for the noisy streets in Cuenca! Amazing location for walking to all the historic sights, too. We loved it!

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Helpful?
1Thank DaisySRose
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Daisy. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Reviewed July 22, 2015

Working as a planner in the meetings industry, I stay at a wide range of hotels - from 3 star to 5 star. This hotel, is now one of my favorite hotels on the planet, and it's largely down to the level of service and amazing hospitality, something that's largely disappearing from our busy and corporate world. When we booked...

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Helpful?
Thank Alisa S
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Alisa. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Columbia, Maryland
Reviewed July 21, 2015

I cannot begin to express how highly I think of this hotel. It is a gem located in the heart of the historic district of Cuenca. The owner Henry and staff go above and beyond to give you an amazing stay. Each person is friendly and helpful working hard to keep the hotel beautiful and immaculate. I also highly recommend...

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Helpful?
Thank JessiMitchell
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Jessica . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Hua Hin, Thailand
Reviewed July 15, 2015

A well restored/renovated building in the centre of the old town of Cuenca. The hotel has recreated an old world atmosphere and ambience and has done it in a very nice style. Our room was very comfortable with it's balcony overlooking the street. It was also appreciated that we could close the large shutter and seal out the street noise...

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Helpful?
Thank Michael C
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Michael. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Bethesda, Maryland
Reviewed July 14, 2015

This is a great place to stay in Cuenca. It is an attractive hotel with nice rooms that avoids some of the pitfalls of other places -- i.e. the shower has hot water. The breakfast was excellent. The staff was helpful. It's conveniently located near the historic district. Prices are good. We highly recommend.

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Helpful?
Thank oldruggedx
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear Guest . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Los Balcones Hotel is located in the center of Cuenca, to 10 minutes of Mariscal Lamar Airport.Our rooms are designed with fine details, each different and equipped with the requerments os a first-class hotel in a unique colonial setting.Sole Mio works in the central courtyard of the Hotel Boutique Los Balcones, which highlights the magnificent decor and atmosphere. The restaurant combines traditional Ecuadorian culinary trends with finest Italian cuisine, thus providing unique flavors. With ingredients imported and region, always emphasizing the sublime in our menu to the taste of our customers... ... more   less 

Additional Information about Hotel Los Balcones

Address: Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
Location: Ecuador > Azuay Province > Cuenca
Price Range: $68 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Los Balcones 3.5*
Number of rooms: 16
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cuenca
#3 Romantic Hotel in Cuenca
#4 Business Hotel in Cuenca
#4 Family Hotel in Cuenca
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Los Balcones staff and other travelers.
3 questions
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Questions? Get answers from Hotel Los Balcones staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We selected a room with a balcony. That put us street-side, a bit noisier but a very nice room.”
 of 5 bubbles JZP_11, yesterday | Read review
“Room off of street”
 of 5 bubbles ChulaJAR, 2 weeks ago | Read review
“I had room #4. Double windows and large wooden shutters kept out any street noise. I think all the rooms are the same that way.”
 of 5 bubbles 334nancied, 4 weeks ago | Read review
“Try for a room away from the street”
 of 5 bubbles Magsnmike, Feb 1, 2017 | Read review
“Try to choose a room with a balcony in the upper floors. The view is truly amazing.”
  • Morning view from the room
  • View of the sunset from the balcony.
 of 5 bubbles GabbiSanReq, Jan 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question