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Hotel Los Balcones

Travelers' Choice award winner
#2 of 58 Hotels in Cuenca
GreenLeadersPlatinum level
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Hotel Los Balcones
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406 Reviews from our TripAdvisor Community

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Showing 279: English reviews
New York City, New York
Reviewed 3 days ago NEW

We stayed in Hotel Los Balcones in December during our brief visit to Cuenca. The hotel is conveniently located a few blocks from the main square. The staff was extremely friendly, helpful, and knowledgeable (I believe the gentleman's name was Paulo). Our room was a corner room on the second floor with a balcony. It seemed that it had been...

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Helpful?
Thank GabbiSanReq
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear GabbiSanReq . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Washington
Reviewed 4 days ago NEW

This is one of the best hotels I have stayed in, in South America. Not only are the rooms large, but the breakfast that is included in the price is wonderful. When we were there, the buffet was overseen personally by the owner. We also tried out a few small dishes at the restaurant onsite and were very impressed. Excellent...

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Helpful?
Thank Laura_Travels196
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Laura. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Phoenix, Arizona
Reviewed 3 weeks ago via mobile

Had a great five night stay at this hotel in Cuenca over the holidays. Location was great in the old part of town near the main cathedral, which our room had a nice view of. Breakfast was good, as well as the Christmas dinner they hosted. Overall I loved the character of this place and found the service to be...

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Helpful?
1Thank NickB92
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Nick. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Reviewed December 7, 2016

We stayed in the new addition the first night. It was not good. The room was very large, but we could hear the restaurant/club next door all night. The bed was squeaky as well and we did not sleep well. There were no other rooms available that evening, so we could not change rooms. If this was my only experience...

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Helpful?
1Thank Dax S
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Jinju. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

San Francisco, California
Reviewed November 21, 2016 via mobile

This hotel is not only located near all the sights but it is in a lovely old building that has been restored to perfection. We had room 4 on the second floor. Double windows blocked out any noise that could have come from the street. There were also shutters. The bathroom had hot water and the most amazing shower (see...

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Helpful?
2Thank Francoise1948
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Francoise. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Vienna, Austria
Reviewed November 1, 2016 via mobile

I stayed for 2 nights in this lovely, Colonial hotel. The entrance hall and the rooms are delicately decorated and styled! The staff is extremely pleasant and friendly, one feels like more than a simple guest! Breakfast ist very good with several options of fruits, bread, pancakes, eggs, cereals and and and. An amazing place to stay, very close to...

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Helpful?
1Thank Idril C
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Idril. In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Sugar Land, Texas
Reviewed October 25, 2016

Squeaky wooden floors ? Yes ! I wouldn't expect less of this kind of old, incredibly charming hotel right in the middle of the old town. The exterior is cute enough, but the interior is gorgeous ! The staff was very friendly and helpful throughout, they all spoke English well enough to communicate easily. I loved the breakfast with some...

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Helpful?
1Thank MmeGrroschat
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Guest. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Sugar Land, Texas
Reviewed October 24, 2016

We stayed there for 2 nights. The hotel is conveniently located in the heart of Cuenca's historical district. The interior is gorgeous. The staff is very friendly and helpful. Our room was on the top floor with a great view of the Cathedral dome. Even though it was facing the streets, we were not bothered by any noise and slept...

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Helpful?
2Thank Hoiman L
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Hoiman. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Reviewed October 17, 2016

It is our second stay in this hotel from oct 5 to 14 . We were still impressed By the great service. Luis , Henry and Paolo they go the extra mile to please and help Their customers . The location of this hotel is nearby el Centro and different mercados Makes it a wonderful place to stay in.

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Helpful?
Thank Walid S
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Walid . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

New York City, New York
Reviewed October 13, 2016 via mobile

We stayed five nights and Balcones was a good base for exploring Cuenca. Old, creaky, charming, and friendly. Decent but not great breakfast in a nice terrace breakfast room. The modern bathrooms are great but our room was rather cold, dark and noisy. Our room with balcony was not well insulated from the noise of the street traffic and beeping...

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Helpful?
Thank Terrence J
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review
Google Translation

Estimada Terrence. . Quisiera agradecerle su valoración incluida en nuestro cuestionario. Lamentamos que la logística de la habitación no haya...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Los Balcones Hotel is located in the center of Cuenca, to 10 minutes of Mariscal Lamar Airport.Our rooms are designed with fine details, each different and equipped with the requerments os a first-class hotel in a unique colonial setting.Sole Mio works in the central courtyard of the Hotel Boutique Los Balcones, which highlights the magnificent decor and atmosphere. The restaurant combines traditional Ecuadorian culinary trends with finest Italian cuisine, thus providing unique flavors. With ingredients imported and region, always emphasizing the sublime in our menu to the taste of our customers... ... more   less 

Additional Information about Hotel Los Balcones

Address: Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
Location: Ecuador > Azuay Province > Cuenca
Price Range: $66 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Los Balcones 3.5*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Travelocity so you can book your Hotel Los Balcones reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Green Hotel in Cuenca
#3 Romantic Hotel in Cuenca
#4 Family Hotel in Cuenca
#4 Business Hotel in Cuenca
#5 Best Value Hotel in Cuenca
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Los Balcones staff and other travelers.
3 questions
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Questions? Get answers from Hotel Los Balcones staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to choose a room with a balcony in the upper floors. The view is truly amazing.”
  • Morning view from the room
  • View of the sunset from the balcony.
 of 5 bubbles GabbiSanReq, 3 days ago | Read review
“We had a room that faced away from the street. No balcony, but better for noise.”
 of 5 bubbles Laura_Travels196, 4 days ago | Read review
“Try to avoid staying in the new wing unless you need extra room (and beds) for children.”
 of 5 bubbles jinjup, Dec 7, 2016 | Read review
“Upper floors and balcony!”
 of 5 bubbles Jessensjourney, Aug 21, 2016 | Read review
“No elevators, most rooms are on the second level.”
 of 5 bubbles mpre53, Jul 25, 2016 | Read review
5 of 5
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