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Presidente Borrero 12-08 Esquina Gaspar Sangurima, Cuenca 010105 Ecuador
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Traveler (299)
Room & Suite (111)
Dining (51)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Los Balcones
Updated 08/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 91 hotels in Cuenca
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.5
GreenLeaders Platinum level
Los Balcones Hotel is located in the center of Cuenca, to 10 minutes of Mariscal Lamar Airport.Our rooms are designed with fine details, each different and equipped with the requerments os a first-class hotel in a unique colonial setting.Sole Mio works in the central courtyard of the Hotel Boutique Los Balcones, which highlights the magnificent decor and atmosphere. The restaurant combines traditional Ecuadorian culinary trends with finest Italian cuisine, thus providing unique flavors. With ingredients imported and region, always emphasizing the sublime in our menu to the taste of our customers...
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Kids stay free
Children's television networks
Airport transportation
Massage
Rooftop terrace
Parking garage
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Special diet menus
Highchairs available
Taxi service
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Air purifier
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Historic Hotel
Languages Spoken
English, Spanish
558Reviews4Q+A100Room tips
Traveler rating
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Popular mentions
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Jkkirk wrote a review Jun 2022
Glen Ellyn, Illinois6 contributions7 helpful votes
Found in a guide book on Cuenco-oddly noted for its showers. No lie, this place has awesome showers-lots of water pressure and lots of hot water. Really remarkable. Breakfast (included) served on the rooftop terrace-so lovely. Remarkable personal service from front desk guy, Henry. Highly recommend
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Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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koffeegirl wrote a review May 2022
koffeegirl2 contributions
+1
Fabulous staff. So extremely kind and helpful. Answered so many questions. Called up taxis for us and made sure correct taxi arrived and let taxi driver know where we wanted to go. All front desk staff spoke English well. Complimentary breakfast in terrace was pretty good. Was a great start to our morning. Our room was large and beautiful with a fabulous view of the 3 blue cathedral domes. So much activity within walking distance of this hotel. We felt safe staying here. I definitely recommend it.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: They do offer airport transportation for a small fee. Very convenient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kenneth K wrote a review Mar 2022
Boston, Massachusetts23 contributions4 helpful votes
I loved the Los Balcones. It is a beautiful hotel in the heart of Cuenca within a short walking distance of the city center. The buffet breakfast on the rooftop of the hotel was one of the best I had in Ecuador with a broad array of food- eggs, bacon, fruit, yogurt, cereal, croissants, juice, etc. The service was also great. The hotel helped me arrange a tour to Cajas NP, a Covid test for my return to the U.S., a taxi to the airport and a number of other things while I was there. Dinner and lunch in the beautiful hotel lobby area were both great and were excellent values, as was the hotel overall. My room was large and modern with a huge shower. It was quiet and very comfortable. Can't say enough about the hotel. And just a great value at about $50/night. You can find cheaper hotels in Cuenca, but none that is a better value. This is a true 4* hotel experience at about a 2* price.
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Date of stay: March 2022
Value
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Service
Room Tip: All rooms are nice and quiet, but the rooms away from the street will naturally be quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marsi M wrote a review Mar 2022
Cambria, California31 contributions1 helpful vote
This hotel is just excellent! The room with the balcony upstairs was large, the bed was comfortable and it was surprisingly quiet while situated at the heart of the city. The bed was also heavenly! As for the location, it is located on a busy corner in the city that is one of the cleanest that I have ever traveled to! The bustling center is friendly and safe within easy walking distance to many beautiful courtyards and the river. We rented a car which was particularly nice for venturing into the Andes and outer lying communities but Cuenca itself is an amazing place. The Concierge at the hotel was amazing and gave us many tips for restaurants and local culture that we would not have found in our own google searches. He saved us a lot of time by finding craft markets closer to us than what we had originally planned based on our own research. I would never bother staying anywhere else in Cuenca after this experience.
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Date of stay: February 2022
Value
Service
Sleep Quality
Room Tip: Balcony rooms are nice!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daniela P wrote a review Jan 2022
1 contribution
This beautiful hotel has a special style that has an antique and homey feel. The rooms were so spacious, the bathrooms have been renovated, and breakfast has a beautiful patio that lets all of the light in. Everyone was super nice and always able to help. LOCATION is amazing, in the heart of cuencas city it is center to anything you want to do. They can also help you with finding tours if interested, i did one and it was unforgettable! If youre debating between hotels, try this one. Food 10/10 too!
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Date of stay: January 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fabricio Murillo wrote a review Nov 2021
Alexandria1 contribution
This is simple: the best place to stay in Cuenca. The premises are very clean, prices are affordable, and its colonial style combined with modern features make this hotel a cozy place to stay. Staff is professional and kind. Location is close to everything. We do recommend Los Balcones. No complaints.
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Date of stay: November 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Megan R wrote a review Aug 2021
Belleair, Florida6 contributions5 helpful votes
My husband and I stayed at Los Balcones for 8 nights. It was a lovely colonial hotel with nice architectural details which make it special. We were in room 11 ( up about 28 steps, not for those with mobility issues); the room was large with a bathroom with possibly the best hot shower on the continent. The hotel was extremely clean throughout. The breakfast was a mixed bag. When we ordered off the menu it was perfect, hot items were hot and cold cold. It was another story with the buffet which starts at 7AM. The buffet was poorly attended which I suspect was because of covid and the limited number of guests. But with the buffet, the hot items were in a warmer and unless you ate at 7AM, the hot and cold items were lukewarm. Henry, is the go-to manager who answered all of our questions and concerns very professionally. He mans the front desk, is present most of the time and is very capable and willing to make everything right. The hotel is in the perfect spot, about 3 blocks to the beautiful center square and 7 blocks to the river with plenty of restaurant and shopping options. Everything is walkable. In closing, I would not let breakfast be a deciding factor. We thoroughly enjoyed ourselves in Cuenca and at Los Balcones and would return in a heartbeat if we revisit Ecuador. Thank you Henry for all of your help! Megan and Carl
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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twinkiebgood wrote a review Jul 2021
Tampa, Florida40 contributions4 helpful votes
Near everything, and very safe to walk around. This property was charming and had a lot of character. The only drawback is the lack of an elevator. I stayed in a first floor handicapped room, which was enormous and comfortable with a huge shower. While unfortunately, we were the only travelers there at the end of June, that meant we received a lot of personal attention from the awesome staff. A special shout-out to Wally, the friendly and highly talented chef who created Michelin star-quality meals. (Hey Wally, the Tampa Bay Lightning just beat the Montreal Canadians for the Stanley Cup😃).
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Albert wrote a review Jun 2021
Los Angeles, California420 contributions227 helpful votes
«+» Beautiful hotel building both outside and inside. Inside the hotel, the space is decorated very nicely. Helpful and friendly front desk staff. Great hotel location right in the Historic City Center. There are a lot of shops and restaurants around, everything around is safe and convenient. «-» The room I got was not in the best condition. It felt very dusty and dirty there. It definitely needs to be updated. The bed in my room was not really comfortable, the mattress was hard. The bathroom was tiny. I did not like the bathroom amenities, they were of cheap quality. Safe was very small. Wi-Fi was working slowly, when it was working. There was no elevator from what I saw.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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LydiaB226 wrote a review Oct 2020
Spokane, Washington, United States76 contributions51 helpful votes
We stayed here a few nights in January, 2020, and we loved it. It was a beautiful building and everyone was kind and friendly and helpful. Our room was so nice with a comfortable bed and a really nice bathroom. Everything was clean and we enjoyed our stay very much. The breakfast was delicious with plenty of food. It was an easy walk to everything we wanted to see and do in Cuenca. We would definitely stay here again.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$59 - $82 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorAzuay ProvinceCuenca
NUMBER OF ROOMS
16
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Frequently Asked Questions about Hotel Los Balcones
Which popular attractions are close to Hotel Los Balcones?
Nearby attractions include Plaza Abdon Calderon (0.3 miles), Corte Provincial de Justicia de Azuay (0.3 miles), and El Carmen de la Asuncion Church (0.2 miles).
What are some of the property amenities at Hotel Los Balcones?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Los Balcones?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Los Balcones?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Los Balcones?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Los Balcones?
Conveniently located restaurants include El Confesionario, T-Rex Burgers Pizza, and Empanadas Loreto.
Does Hotel Los Balcones have airport transportation?
Yes, Hotel Los Balcones offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Los Balcones?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Los Balcones?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Los Balcones?
Many travelers enjoy visiting Museo Catedral Vieja (1.1 miles), Plaza de las flores (0.3 miles), and The Ruins of Todos Los Santos (0.6 miles).
Does Hotel Los Balcones have any great views?
Yes, guests often enjoy the city view available here.