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Hotel San Juan

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83 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Williamsburg, Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 23, 2016

This is a beautiful hotel and our room was great but ... We were on the front court yard on a weekend, so two bad things:1) our room did not have a window to the outside so it was warm and stuffy even though it was cool outside; 2) it was the weekend and the hotel had several catered events... More 

Helpful?
Thank Paul M
Saint Petersburg, FL
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 18, 2016

Lucked into this wonderful gem via Expedia - best thing Expedia ever did for me. From the first step in the door to my charmingly appointed king room, everything felt great! A warm and welcoming and English speaking receptionist quickly got me checked in and in my room. Each room is uniquely and tastefully decorated and the lobby and hallways... More 

Helpful?
1 Thank BillsGreatAdventure
SanJuanHotels, Director de Relaciones Públicas at Hotel San Juan, responded to this review

Dear Bill, We greatly appreciate your positive comments, it help us to continue growing and improving as a hotel, for us it is a pleasure to serve them. We hope to have soon in our facilities. Always orders, Lorena Marin SALES MANAGER SAN JUAN HOTEL More 

Marlborough, Massachusetts
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed February 10, 2016 via mobile

I have been traveling for 45 years for business and pleasure. Stayed at many hotels over those years. But I have never had a more enjoyable stay. This hotel is a classic with old Spanish Architecture and all the modern amenities. The staff was very friendly and helpful. The rooms, the grounds were impeccable and the garden so relaxing. You... More 

Helpful?
1 Thank Ken L
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear Ken Le, We are grateful for your good comments , the same that help us grow as a hotel. We hope to have them again at our facilities. Always orders , Lorena Marín SALES MANAGER SAN JUAN HOTEL More 

new mexico
Level Contributor
403 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 stars Reviewed July 9, 2015

We stayed at the San Juan Hotel for two nights in mid-June. It is conveniently located near the Old Town area of Cuenca with lots of restaurants within only a few minutes’ walk. The San Juan is on a busy street that was surprisingly quiet at night. The hotel has three floors in an older but yet very modern building... More 

Helpful?
1 Thank mwcw
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear Mwcw, We are pleased to serve . I hope you enjoyed your stay in our city therefore in our hotel. San Juan is a privilege to have received guests like you. Thank you very much for your comments is very important for us your opinion to improve. Always orders , Lorena Marin GERENTE DE VENTAS More 

USA
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 7, 2015

Our large comfortable room faced a lovely garden and featured a big bathroom with jacuzzi tub. The staff were extremely helpful and friendly and the local was perfect for exploring the lovely old city of Cuenca. Our best meal in Ecuador was at the Villa Rosa only a block away.

Helpful?
1 Thank Mikewega
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear Mikewega, We are pleased to serve . I hope you enjoyed your stay in our city therefore in our hotel. San Juan is a privilege to have received guests like you. Thank you very much for your comments is very important for us your opinion to improve. Always orders, Lorena Marin SALES MANAGER More 

Napa Valley, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 12, 2015

The service was excellent. We had a room at the back overlooking the garden since I have trouble negotiating stairs (no elevator). The breakfast was good although not elaborate. The location is perfect for touring old town. Downside-the room did smell a little musty and the bedside and desk lamps did not work but with some imaginative lightbulb switching it... More 

Helpful?
1 Thank DianneK1
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear DianneK1, We are pleased to serve . I hope you enjoyed your stay in our city therefore in our hotel. San Juan is a privilege to have received guests like you. Thank you very much for your comments is very important for us your opinion to improve. Always orders, Lorena Marin SALES MANAGER More 

Mumbai (Bombay), India
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 1, 2015 via mobile

OK where to start from... I have been to Hilton , holiday inn , taj, etc etc but this is the best for me.. This is just perfect ... The hotel is beautifully made and developed in old Spanish colony with beautiful interiors and a wonderful room. The only thing you won't find here is a swimming pool but I... More 

Helpful?
1 Thank manogya26
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear Manogya26, We are pleased to serve . I hope you enjoyed your stay in our city therefore in our hotel. San Juan is a privilege to have received guests like you. Thank you very much for your comments is very important for us your opinion to improve. Always orders, Lorena Marin SALES MANAGER More 

San Diego, California
Level Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed March 2, 2015

Hotel San Juan is pretty much in the center of Cuenca and a good place from which to walk and explore. Cathedral of the Emaculate Conception is probably the most famous and popular of nearby sights. Since we were on a tour and had a local guide we learned quite a bit about the building, its' towers and history. You'll... More 

Helpful?
1 Thank Explorercouple
Romeo M, Gerente at Hotel San Juan, responded to this review
Google Translation

Dear ExplorerC Muchas gracias por compartir con nosotros su comentario. Me agrada saber que en San Juan Hotel encontró lo... More 

Florida
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
1 of 5 stars Reviewed February 3, 2015

All I will ever remember about the San Juan is how cold it was.. Actually it was an interesting building with a lot of very old pictures and antique furniture. It is a lovely hotel but so cold one could never enjoy it.We asked for a heater for our room and they sent one. But it made no real impression... More 

Helpful?
Thank drushton
SanJuanHotels, Gerente at Hotel San Juan, responded to this review

Dear Drushton I so sad that the weather didnt help on your trip. The front desk guy told me about the heater you ask for around 1am, Then in the morning I personaly delivery one extra aroun 8:30. I am very sorry about the coldness of the wether, and yes this time around are the coldest nights and mornings, some... More 

Nottingham, United Kingdom
Level Contributor
316 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 stars Reviewed October 18, 2014

We were allocated a room at the rear, which overlooked the garden, rooftops and a vacant plot. It was a very large room with two king size beds, it had decent furniture, but no safe. We mentioned this at Reception and one was delivered to our room, with no instructions. The bathroom had a bath with spa (which was very... More 

Helpful?
Thank 23RUN
SanJuanHotels, Gerente at Hotel San Juan, responded to this review

Dear Guest. I am very sorry to read that your expirence in our hotel was not of your full satisfaction. we are going to check if there is anything we can do about the noise in the bathrooms. About the breakfast, we took care of the problem, the color of the eggs it is because the very high temperature of... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
San Juan Hotel is conveniently located, only 7 minutes from the Airport in the historic town of Cuenca. It is a large historic home converted to a luxury Hotel with a charming environment offering the pleasure of resting in old colonial style. ... more   less 

Additional Information about Hotel San Juan

Address: Calle General Torres 9-59 y Gran Colombia, Cuenca, Ecuador
Location: Ecuador > Azuay Province > Cuenca
Price Range: $83 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel San Juan 3.5*
Number of rooms: 25
Reservation Options:
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Hotel Style:
#7 Business Hotel in Cuenca
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