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Four Points by Sheraton Cuenca

Traveler (76)
Room & Suite (37)
Dining (15)
Certificate of Excellence

About

#4 of 64 hotels in Cuenca
Location
Cleanliness
Service
Value
Certificate of Excellence
We offer thoughtful facilities for both business and leisure travelers and friendly, bilingual front desk representatives are at your service 24 hours a day. Work out in the fitness center and swim in the rooftop pool. Free wireless High Speed Internet Access is available throughout the hotel.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Indoor pool
Room features
Air conditioning
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
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353Reviews
0Q+A
7Room tips
Traveler rating
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Popular mentions
I usually stay at Marriott properties, so I chose this one in Cuenca. This is one of the most pleasant hotels I have stayed at in Latin America. The room was great and the staff even better. I would definitely recommend this hotel for anyone visiting Cuenca.
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Review collected in partnership with this hotel
The hotel is very modernized and clean. I booked 3 rooms 2(with king bed) and 1(with double beds) The rooms didn't have shampoo even though they have all the other toiletries. you have to request for ice and be specific because when the room service brought it up, we got a cup
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Response from FPSCuenca, General Manager at Four Points by Sheraton Cuenca
Responded 1 week ago
Dear jeosil Thank you for your kind words regarding your stay at our hotel. The service is one of our biggest components. We are glad to know that you felt at home, that you enjoyed the pool and that the whole team managed to provide you with a memorable experience. We will take into account the aspects with the shampoo and ice that you mention to us in order to improve them. We hope to see you again. Sincerely, Hugo Rivera General Manager Four Points by Sheraton Cuenca
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We stayed here with our family during our visit to Cuenca, Ecuador. Although it's not in the heart of the city, the hotel is exceptionally beautiful and clean. The staff was superb and went above and beyond to ensure we had a wonderful stay. The room was spacious and clean with
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Review collected in partnership with this hotel
Response from FPSCuenca, General Manager at Four Points by Sheraton Cuenca
Responded 1 week ago
Dear just_mrsg, Thank you very much from all of us who make up the Four Points by Sheraton Cuenca team, it is very pleasant for us to know that your stay and that of your family was the best, we are pleased to know that you enjoyed and that we fulfilled your expectations, our greatest wish is that our guests always feel at home and enjoy with us. Thank you for taking the time sharing your positive feedback about Benjamin, Rosemary and Mauro and we hope to welcome you back in the near future. We also thank you for your suggestions and regret any inconvenience you may have had in your room. We will take into account your suggestions so that your next stay be more satisfactory, your valuable comments help to identify areas of opportunity so that we can improve the guest experience. We tell you that we now have feather pillows for your comfort. We hope to have you back soon, do not hesitate to let us know your preferences in your next visit to this beautiful city. Sincerely, Hugo Rivera General Manager Four Points by Sheraton Cuenca
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Hotel was modern and clean as expected. Maids amazing and derserves a raise as well as does Santiago. The cab into town and cheap. Our issues are with the hotel and how we had two incidents in the common areas that we're not handled well nor addressed, even after getting the
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Review collected in partnership with this hotel
Response from FPSCuenca, General Manager at Four Points by Sheraton Cuenca
Responded 2 weeks ago
Respected Nomad16532853830 Thank you for sharing your comments with us. I am deeply sorry about the situations you experienced in your last stay in our property. Please accept our sincere apologize. Every comment from our guest is a new opportunity to improve our services, being so we are establishing an English academic program for all our staff including ours Duty Managers because we know how important it is to be able to communicate efficiently with our foreign guests. We hope to have the opportunity to have you again in our hotel and recover your confidence. Warm Regards, Hugo Rivera General Manager Four Points by Sheraton Cuenca
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It's a great hotel to stay in cuenca. All the staff is very friendly. They smile every single time they see you. The room is very comfortable and it has all in it: a desk, a steamer, even a hair dryer which i loved!
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Review collected in partnership with this hotel
Response from FPSCuenca, General Manager at Four Points by Sheraton Cuenca
Responded 2 weeks ago
Dear Pioneer01829165711 Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely, Hugo Rivera General Manager Four Points by Sheraton Cuenca
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PRICE RANGE
$84 - $109 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorAzuay ProvinceCuenca
NUMBER OF ROOMS
120
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