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Mariano Cueva 9-69 y Gran Colombia, Cuenca 010101 Ecuador
Lowest prices for your stay
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Free cancellation until 03/04/20
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Free cancellation until 03/04/20
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (29)
Room & Suite (22)
Family and Play Areas (3)
Certificate of Excellence


#6 of 113 Specialty lodging in Cuenca
Certificate of Excellence
Pepe's House Cuenca is in a renovated republican house of the Historical Area in a strategic location. Airport/Bus Terminal 7min. Cozy/large/bright/quiet/fast Wi-Fi. You can walk to many places: Calderon Park, Cuenca University, government offices, historic churches, restaurants, fresh market, drugstore and shops of all kinds. We include breakfast and hot drinks permanently. Parking is additional just in front. We speak English/Spanish.
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Property amenities
Free High Speed Internet (WiFi)
Free internet
Free breakfast
Bar / lounge
Bicycle rental
Non-smoking hotel
Laundry service
Public wifi
Breakfast available
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71Reviews0Q+A5Room tips
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Popular mentions
The physical structure of this beautiful colonial building is incredible. The hostel is a few blocks from the main square, maybe 2. It is located in the historic district of Cuenca (UNESCO). Prices are great. I stayed in the huge private ground floor room with a spacious bathroom. A large double bed with a comfortable mattress. There is a large wooden chest on the floor for you to lock your bags and valuables. I always carry an extra lock. There is a rule of no noise after a certain hour. Silent. Basic and healthy breakfast. Free filtered water. The hostel staff is attentive and helpful. There is a restaurant (Bacatá) at the hostel with great food and drinks. There is always the dish of the day with discounts. Don't expect an ok internet signal. It is not the fault of the hostels and hotels and locations in Ecuador. Public or private telephone companies in Ecuador sell a poor internet or telephone signal service dearly. It is almost inexistent. Expensive and bad! The greed of multinational companies and non-strict laws.
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Definitely they don't know how to treat people or handle issues of any kind. It was the worst experience I had in my life traveling around the world (and I travel a lot). Since we get into the place we didn't feel welcome at all with the bad look of the only member of the staff. At first we didn't understand why. I made the reservation by their web page thinking it would be better (worst idea ever). Despite the fact they have a small section to include how many kids are coming, the box to include it was not working so I assumed it was an error in the system so I made the reservation with the comment that we were coming with a 3 year old girl. SURPRISINGLY the place declare themselves as a "Free noise" equal "free of kids" and instead of letting us cancel the reservation they told us to stay without the 3 year old girl (completely absurd). NOT A PLACE FOR FAMILIES Completely discriminatory I consider that the same issue could be addressed in a different way but I had never experience an staff member (Nicolas Fernandez) yelling at a customer. It was crazy. I asked if I could talk with someone else and he declared himself as the only one in charge. I write this to help other tourists and avoid them an awkward time
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Response from juanpanet, Propietario at Pepe´s House
Responded 3 weeks ago
We do not need to scream as your husband did at the reception (the member of our team had to ask him to calm down and not scream). We do not need to lie, cheat or misinform. We do not need to threaten as you did to intimidate us. 1. Our policies are as clear as water. All OTA and our website do not allow reservations for children under 12 years. It is not a mistake, it is just a policy. You knew this policy and nevertheless lied upon your arrival saying that you had informed us at the time of the reservation which you never did (as a metaphor and example, if you decide to go to a nudist camp you cannot expect people to dress because you want it or you ask for it). 2. All the time the owners were informed about the situation. This was also informed by our team. And with real-time information we make our decisions, just like yours. 3. You made two reservations and decided not to take any. A reservation for booking for one person and the second for our website for four people. In no children appear because it is not possible. This is highlighted because we want to show your intention to break a policy that you did know by making reservations by two different means. 4. If you think we are discriminatory, we are very sorry. Our policies are public and read on the web, OTA and when they reserve us directly. 5. Using the metaphor of the nudist camp we will say that you cannot wait for everyone to dress, when the person who decided to go and try to break politics is you, not us. We apply the respective penalties especially for your lack of education, disrespect to the staff and level of aggressiveness. 6. What is aggressive and discriminatory is to expose and publicly state the name of one of our staff members and thus generate an unfair prevention of other travelers towards their service. He or any other person of the team would have proceeded in the same way, because as we have already explained, they are (public) policies of the establishment. We already reported this to Tripadvisor. 7. We take care of travelers, not as an obligation, nor as a business, but because we like to attend and serve. Each reader can draw conclusions about who we are. Happy rest of the trip.
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I spent a few days in Cuenca last month and actually move to Pepe's Guest House because I wasn't happy with my other hostel. It was definitely the right decision! I have never seen a hostel dorm with such amazing beds before - they are both comfy and stylish. It really didn't feel much like a dorm, but more like an Air Bnb. Was a good place to relax a little. I also really enjoyed the breakfast with hummus and sun-dried tomatoes. The common area is a good place to hang out for a couple hours if you need to get some work done or want to socialize. The staff was very friendly and helpful throughout and the cat, Empanada, is just lovely. Can definitely recommend this place!
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Response from juanpanet, Propietario at Pepe´s House
Responded 2 weeks ago
Thank you so much for your beautiful and nice comments. Our shared dorms has full beds for each one, not bunk beds. Please come back when you want.
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First, the general appearance of the common area at Pepe's is very good (much like pics on web). Staff was very good. Tried to help whenever asked. English fair to good. Breakfast was better than Continental type but nothing special. Yes, there are NO elevators, but the main steps to the second level are wide and very easy to use (says age 72 w/ 20-23 kg bag, no issue). Problems: The room paid for was the Junior Suite (nearly most expensive). The Junior Suite is best described as being for midgets or very tiny people. And, these people must have GREAT balance. Why? The Junior Suite door/entrance is on the second floor with the Banos, WC, Craper, Toilet (with a sink and modest shower). To get to the living area you must use the second set of stairs. Comprising of 3 sets of 15 steps, with 2 landings and are very narrow. To make situation worse - there is NO Handrail. Here are the step measurements (sorry, not in metric). 3 steps are are 28" wide, 9 steps are 25" wide, and the third set of 3 steps is 22/23 " wide. Now folks, imagine you are caring a bag up these stairs. It ain't going to happen for many of us. Our body width (shoulders, etc) is likely wider that 24 inches. That means your 20 kg of luggage is either in front of you or you are dragging it up the stairs. Question: do you think you are going to be able to safely balance/negotiate those steps (and no hand rail). What did we do. We left luggage by the toilet/WC/etc. What could be worst??? The room upstairs in the Junior Suite. It truly is a room built for tinny people. How? It is the attic. The roof line requires that you bend at your waist to get in one side of the bed. And, about 50% of floor space has less than 6 feet of clearance. You will hit your head. Almost guaranteed. The only unknown is, how many times. Terrible room and very unusable. Next? There are 2 big skylights in the roof rafters. Plenty of light all day and all night. The clothing storage is on the perpendicular wall that is at the lowest point of the ceiling to floor measurement. You might be crawling on your hands and knees to get to your clothes, if you put them there. I can not give 1 positive attribute to this Junior Suite (other than a fancy name). More of an attic where you would hide the bad kids or animals. The room was unusable and a genuine Safety Hazard. I can't see how people get up and down those stairs safely. We only spent 1 night in that room. All the other rooms were booked. Except the Master Suite (something like that). Well, that unit had much more usable space, a decent bed, high ceiling, WC on the same level (but the W/C area walls did not go all the way to the ceiling). Privacy in the crapper was minimal. You decide what will work for you. Also, the room was on the exterior wall of building and did have a small balcony. Oh, the shower head had electrical looking wires (exposed) running to it. We never dared try to adjust the spray head. Wait, there is more. Now, the Master Suite (or whatever the correct name was) was about $20 per night more. A GREAT value when compare to the nightly cost of the Junior Suite (that should be boarded up due to safety reasons). Could there be more? You bet. After a couple nights at this place we were (and most everyone else) was evicted due to an electrical safety/hazard issue (my choice of words). I think the electrical problem was one one side of the building. We had to find a place to stay with no preparation and a couple hours notice. Now what? Well, we walked a 1/2 block and passed The Presidente Hotel. We got the biggest room (corner unit, 7 floor, with opening window, and great views of Cuenca. THE same price!. And, the Presidente Hotel provide a better/bigger breakfast. Amazing. We stayed there and then went to Vilcabamba. When we returned to Cuenca we stayed at The Presidente Hotel again. Got same corner room, but a floor higher. Couldn't have been happier. Almost for got rating/price/etc. We booked this room using Booking.com. The $ paid were NOT refundable. However, we did get a reasonable refund because of the electric problem/eviction. The original payment, and then the partial refund, were put on my credit card (as should be). Remember, payments to Pepe's are non-refundable. Some how, when I attempted to write a review of Pepe's on Booking.com my account showed that I as a 'no show'. If your lodging/visit is coded as a 'no show' then you can't write a review on Booking.com. Crazy. I can only guest they knew I was going to give the Junior Suite a very poor review. Folks, I stayed there and had costs associated with staying there. Booking.com, if you ever read this: YOUR SYSTEM IS SCREWED UP. It helps owners hide/avoid negative (and maybe safety) comments. Anyone getting hurt while dealing with those stairs should included Booking.com in their recovery of damages incurred. (PS on this, I DID attempt to contact Booking.com Cus Serv on the safety and room concerns. NOTHING back from them). Lastly, I have numerous photos. But, haven't 'cleaned up' yet. I will add a good number of photos that will show (and often substantiate) my comments here. You are welcome to contact me via Tripadvisor. Or check back to see if photos have been added.
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Response from juanpanet, Propietario at Pepe´s House
Responded 2 weeks ago
Thank you for your comments. You make an apocalyptic description of our Junior Suite room. This is in the attic and despite that receives good comments. It is not for tall people, with mobility problems, nor for apocalyptic people. Between tastes there are no dislikes and for that reason we understand without bothering you that you did not like it. Our team apologized to you for the problems we had and that forced you to change hotels and at this time we repeat our apologies. Have a good trip.
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This was my first stay at a hostel, thinking they were all crappy, rundown dives. What a pleasant surprise this place was. Clean, open, airy, helpful and friendly. You can get your room with or without breakfast included. This was good for me as I only like coffee in the morning, and that didn’t cost extra. Parking is across the street and does cost extra. The only thing I didn’t like was that the shower was cold.
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$12 - $161 (Based on Average Rates for a Standard Room)
EcuadorAzuay ProvinceCuenca
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Frequently Asked Questions about Pepe´s House
Which popular attractions are close to Pepe´s House?
Nearby attractions include Plaza Abdon Calderon (0.2 miles), El Museo de Las Conceptas (0.3 miles), and Corte Provincial de Justicia de Azuay (0.2 miles).
What are some of the property amenities at Pepe´s House?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Pepe´s House?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Pepe´s House?
Yes, parking is available to guests.
What are some restaurants close to Pepe´s House?
Conveniently located restaurants include Capitàn, Tiesto's, and Cafe De Nucallacta.
Are there any historical sites close to Pepe´s House?
Many travelers enjoy visiting Museo Catedral Vieja (1.1 miles), The Ruins of Todos Los Santos (0.4 miles), and Plaza de las flores (0.3 miles).
Is Pepe´s House accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.