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Hotel Reina Isabel

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Av. Amazonas N-23-44 y Veintimilla, Quito 170150 Ecuador
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (444)
360
Panoramas (19)
Room & Suite (342)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Reina Isabel
Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 180 hotels in Quito
Location
Cleanliness
Service
Value
Travelers' Choice
This chic hotel with spa and gym facilities is in the heart of the lively Mariscal district. All rooms have city views and free Wi-Fi. Massage sessions can be booked. At Hotel Reina Isabel guests can relax in the sauna room or visit El Ejido Park, 6 blocks away. Quito's historic center is 4.8 km away. Air-conditioned rooms at Reina Isabel are elegantly styled with parquet floors, upholstered chairs and an earth-toned palette. The suites have iPod docking stations and some of them have hot tubs. A american breakfast with regional jams, bread and coffee can be enjoyed daily. Lumo Restaurant offers international cuisine and room service, and after-dinner drinks. Shuttle service to Mariscal Sucre Airport, can be arranged.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, Spanish
1100Reviews20Q+A100Room tips
Traveler rating
  • 514
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Time of year
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Popular mentions
ktwbmw73 wrote a review May 2021
Cumming, Georgia1 contribution
We had and excellent stay. Very clean and very courteous staff at a very reasonable price. I highly recommend staying here. Un excelente hotel. Muy limpio con un excelente servicio y un muy buen precio.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: May 2021
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Response from Hotel Reina Isabel, Director General at Hotel Reina Isabel
Responded 3 weeks ago
Dear. ktwbmw73 Thanks a lot for you visit, we are glad you enjoyed your stay with us, we hope you are coming back soon! Best Regards, Reina Isabel Hotel
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Maryam S wrote a review Apr 2021
Los Angeles, California, United States119 contributions123 helpful votes
The hotel has a driver who was very unstable emotionally. The front desk staff arranged it with him to take me to a certain destination, gave him the exact address which was very straight forward for $30. First of all when I got in the car I realized he was taking me to an opposite direction of my destination, I told him he was going the wrong way but he ignored, then while driving he was on his phone telling someone that the passenger is a woman who is alone and doesn’t know Spanish, and when he wasn’t talking on the phone he was talking to himself loud. I was about to have a heart attack out of fear and couldn’t call anyone because my SIM card was data only and started letting my family know with email that it seemed I was getting kidnapped. After he dropped me off at a wrong hotel which was two hours away from my destination then he asked for $70 and started making a scene and screaming demanding more money. I communicated the matter in detail with email to the hotel’s manager and got no response. Stay away from this hotel, when they hire unqualified unstable people like this driver who they put the customer in danger and the manager does not take responsibility. I felt terrorized and scared to death
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Date of stay: April 2021Trip type: Traveled solo
1 Helpful vote
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Response from Hotel Reina Isabel, Director General at Hotel Reina Isabel
Responded Apr 14, 2021
Dear Ms. Shirkhan We have been reviewing your case and we are sorry for everything that happened, we have asked the company in charge to send us a report of everything that happened. We do not justify the behavior of the driver, however, the fact of not speaking the same language may have led to misunderstandings on both sides, however the hotel has taken several measures with which the safety of each of our guests is guaranteed. in such a way that they feel safe at all times in order to have a pleasant stay. Best Regards, Reina Isabel Hotel
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unitedstatesmarine wrote a review Mar 2021
Quito, Ecuador1 contribution
The quality of service was subpar for the price. The security guards were the best guys to chat with but not the hotel staff. Hotel staff were not hospitable. They were not caring. Restaurant staff not knowledgeable
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: March 2021
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Response from Hotel Reina Isabel, Director General at Hotel Reina Isabel
Responded Mar 30, 2021
Dear. Guest Thanks a lot for your visit and comment. The satisfaction of each of our clients is always important to us, that is why we appreciate your comment, the same one that helps us to rectify and improve our service, We hope you are coming back and we can rectify any inconvenience. Best Regards, Reina Isabel Hotel
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texas-gb wrote a review Sep 2020
Houston, Texas15 contributions3 helpful votes
The hotel staff were very accommodating, and always were there for help with any questions, transportation, sightseeing, etc. Location was good, and most of the central sights were within walking, or close enough for only a $3 cab ride.
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Review collected in partnership with this hotel
Date of stay: September 2020
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Response from Hotel Reina Isabel, Director General at Hotel Reina Isabel
Responded Sep 14, 2020
Dear. texas-gb Thanks for your visit and your comment, we are glad you enjoyed your stay with us. We hope you are coming back soon. Best Regards, Reina Isabel Hotel
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Maria Villavicencio wrote a review May 2020
1 contribution
Excellent service, great food and comfortable rooms! Equipped with all the amenities to have a great stay or in my case to quarantine. The front desk was always helpful and attended to my every need! Thank you for a great stay!
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Date of stay: May 2020Trip type: Traveled solo
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Response from Hotel Reina Isabel, Director General at Hotel Reina Isabel
Responded Jun 2, 2020
Dear Guest Thank you for this excellent review . We are glad that you enjoyed our service and our staff could make your stay most comfortable and hopefully we can welcome you back soon. Kind regards, Reina Isabel Hotel
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PRICE RANGE
$71 - $126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reina isabel hotel
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
100
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Frequently Asked Questions about Hotel Reina Isabel
Which popular attractions are close to Hotel Reina Isabel?
Nearby attractions include Insomnia La Casa del Terror (0.2 miles), Plaza Foch (0.2 miles), and Galeria Latina (0.07 miles).
What are some of the property amenities at Hotel Reina Isabel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Reina Isabel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Reina Isabel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Reina Isabel?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Reina Isabel?
Conveniently located restaurants include Miskay Restaurant, Achiote Ecuador - Cuisine, and New Fried Bananas.
Are there opportunities to exercise at Hotel Reina Isabel?
Yes, guests have access to a fitness center during their stay.
Does Hotel Reina Isabel have an airport shuttle?
Yes, Hotel Reina Isabel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Reina Isabel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Reina Isabel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Reina Isabel?
The staff speaks multiple languages, including English and Spanish.