Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hotel La Cartuja is an excellent choice for travelers visiting Quito, offering a charming environment alongside many helpful amenities designed to enhance your stay.
Rooms at Hotel La Cartuja offer a flat screen TV providing exceptional comfort and convenience, and guests can go online with free wifi.
Free breakfast will also help to make your stay even more special.
Nearby landmarks such as Plaza de la Independencia (Plaza Grande) (1.1 mi) and Iglesia de La Compania de Jesus (1.3 mi) make Hotel La Cartuja a great place to stay when visiting Quito.
If you’re looking for a cafe, consider a visit to Dulce Albahaca, Panaderia y Pasteleria La Union, or Sweet & Coffee, which are all conveniently located a short distance from Hotel La Cartuja.
There is no shortage of things to do in the area: explore popular historic sites such as La Merced Church (Iglesia de la Merced), Humacatama Sombreros, and Comunidad Judia Del Ecuador.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighborhood
Quiet
Languages Spoken
English, Spanish
Location
Leonidas Plaza N20-08 y 18 de Septiembre, Quito 170150 Ecuador
Hotel La Cartuja
4.4 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel La Cartuja has garnered appreciation for its spotless premises and central location, making it a convenient base for exploring Quito. The staff's exceptional service and the hotel's old-world charm contribute to a homely and welcoming atmosphere, with a lovely courtyard adding to the appeal. Although the rooms are comfortable and generally quiet, some guests have noted occasional noise and a need for modern updates.
While most amenities meet guests' expectations, a few have mentioned minor shortcomings such as the absence of soap. Overall, the hotel is considered a good value for its location and amenities.
Location
Central
Atmosphere
Charming
Rooms
Comfortable
Value
Economical
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Safe environment in a charming old building with lovely, helpful staff. Provided some breakfast even for a very early pickup for the airport, called taxis and arranged a prompt laundry service at a fraction of the price of other hotels. A few takeaway options nearby too. Just great!
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Review collected in partnership with this hotel
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yesenia Sala, General Manager at Hotel La Cartuja
Responded Jun 7, 2023
We appreciate you taking the time to give us this feedback, we are happy that you had a great stay with us. All the best
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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A very nice hotel. I felt very comfortable and safe here. Safe area around the hotel, supermarket and restaurants are very close. Rooms nicely furnished and clean. Very good laundry service, the laundry was ready the same day and smelled good and fresh. Staff were very friendly and helpful.
A very nice hotel. I felt very comfortable and safe here. Safe area around the hotel, supermarket and restaurants are very close. Rooms nicely furnished and clean. Very good laundry service, the laundry was ready the same day and smelled good and fresh. Staff were very friendly and helpful.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This is a smaller hotel ran by people who take a genuine interest in helping their guests and making them feel at home. We did a couple tours that left earlier in the morning than their usual breakfast time. They got up and made it for us. They gave helpful advice and assisted us in getting a driver or whatever else we needed. Another example of their customer service was as we were heading out the door to take the Teleferico up to view the city they advised us to wear hats (glad we did). One Lady in our group didn’t have one and Rosita (the woman who kept the rooms sparkling clean and always has a smile) ran and got our friend one of hers. The rooms are nice, they have a beautiful courtyard but their customer service is what sets this place apart. We stayed in January before a trip to the Galapagos and came back in February on our way out of Ecuador.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yesenia Sala, General Manager at Hotel La Cartuja
Responded Mar 31, 2023
Thank you for your great comments, we hope to have you again in our hotel.
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Included Intrepid hotel described as a Boutique hotel but its a run down B&B. Nice staff but rooms very noisy i was in room 10 and all i heard was every single person coming and going, all the conversations in reception, literally everything as its at the top of the stairs. Shower had no hot water. Room and bathroom smelt like rotten eggs. Dreading going back for another night of no sleep and eggy bathroom smell. No lamps. No glasses in the room. No hairdryer. States has soap etc to use in the bathrooms both the shower gel and hand soap empty. Really far from town so its a long walk and tube or uber. Looks great on photos but really shabby and not a boutique hot. Nice courtyard & staff. Vegan breakfast was a banana!
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Â Avoid any room in the main building as all so noisg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carmen Cartuja, General Manager at Hotel La Cartuja
Responded Feb 16, 2025
Thank you for sharing your comments about us, we have investigated your stay with us, and we are in shock. We asked you if you were Ok and we did not get any feedback or complaint, we were not allowed to help, we take each comment very seriously and we have learned about this. Other clients who were with us when you were here left very happy.
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The property was safe and the attention to security was diligent. The staff (every shift) were always accessible, polite and responsive. The rooms were clean and kept clean. The beds are firm but comfortable. The bathrooms are adequate. There is a nice courtyard for sun and socializing. Breakfast is simple but good. Fresh filtered water is available 24/7. The surrounding area used to be high profile neighborhood but it a bit worn down and late at night caution is recommended. The hotel is near many different restaurants, clubs and outdoor venues.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carmen Cartuja, General Manager at Hotel La Cartuja
Responded Aug 6, 2023
We appreciate you taking the time to write the experience you had with us. Remember when you come to Quito you know how to find us. All the best La Cartuja Family
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Excellent attention and kindness from the hotel staff, made us feel at home, super recommended!!
The hotel has a very central location to tour the center of Quito and the tourist sites, in the hotel also offer transport and many recommendations.
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Automatically translated
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is lovely. The staff are excellent. The staff are able to converse in English and are very obliging and helpful. The hotel is a short taxi ride from the old city of Quito and there are casual eating places in walking distance. We have really enjoyed our stay here
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carmen Cartuja, General Manager at Hotel La Cartuja
Responded Apr 14, 2024
We are happy you had a great time with us, and we hope to see you shortly. Keep enjoying your journey around Ecuador ...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel La Cartuja is a charming, timeless oasis in Quito. From the moment you step in the door you are embraced by the warmth, care and hospitality of an amazing staff. The lovely rooms surround a beautiful lawned and landscaped courtyard where you can relax on sun lounges or sit under beautiful red umbrellas. A delicious breakfast is served in a bright and sunny terrace room overlooking the garden. This boutique hotel is a true gem and the willingness of the staff to meet the needs of their guests is second to none. I would definitely return.
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Date of stay: August 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carmen Cartuja, General Manager at Hotel La Cartuja
Responded Sep 6, 2023
I really appreciate you taking the time to give us this review, we really appreciate it. We are happy that you enjoyed your stay with us, we will be waiting for your next visit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here three times during an Intrepid tour of Ecuador Highlands and Galapagos Islands. The beginning, in the middle and at the end of the trip. It's a nice little cozy very safe feeling place. Front gate and door are always locked (there's a buzzer which rings their phone when you are there leaving very little time to be attacked on the street outside if you came by taxi. Although the reception staff gave me a map and told me not to go to nearby streets in one direction from the hotel or I would be attacked, I actually walked the streets of the neighbourhoods around the hotel on quite a few occasions and never once got killed. Or even hassled.
It is also a short walk to the historic downtown area. You can safely walk there, at least in the day. It's a short taxi trip (which reception will ring for you) if you're concerned or want to go to further away places such as the equator. Reception will also speak Spanish for you to help solve an issue of any company you're dealing with, such as day trips whose buses don't turn up.
Had the same room twice (room 9) and room 5 on the final night. They were both quiet and comfortable. There is a communal loungeroom (with toilet and shower in it, for if you're roommate has the key to your room), my only annoyance with this place is that they for some reason don't understand why strangers sharing an Intrepid room would each need their own key). Interior grassed umbrella and lounge/tables area is a nice place to mingle with other guests, as is a basic kitchen dining area. You get breakfast included, they even ask you how you like your eggs.
The reception and housekeeping staff were always friendly and helpful.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip:Â Do the Quilotoa Day trip while you're staying in Quito. It is awesome!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yesenia Sala, General Manager at Hotel La Cartuja
Responded Dec 29, 2023
We are happy that you had a great experience with us, we are thankful you took the time to give us this review. I hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean and budget friendly accommodation in a good location. Cute place with good wifi and facilities. Staff is very kind, friendly and helpful, will help you with anything you need!! Would definitely recommend, especially if travelling to galapagos as they store luggage for you free of charge
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carmen Cartuja, General Manager at Hotel La Cartuja
Responded 5 weeks ago
Thank you for your review, we are glad that you had a great time with us., I hope to have you with us again shortly.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Quito area.
PRICE RANGE
$62 - $77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la cartuja hotel, la cartuja quito
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
16
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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