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Hotel Dann Carlton Quito

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Hotel Dann Carlton Quito
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444 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Katy, Texas
Level Contributor
98 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very brief stay here on our way into Ecuador and knew we were coming back for two nights at the end of our trip. Knowing that was definitely an exciting prospect and we were all so excited to come back! The rooms were HUGE and clean (bathrooms were too), the hotel is beautiful, there is an excellent... More 

Helpful?
Thank Marci F
Management response:

Dear gust: It is very heartwarming to read your words about your opinion and experiences during your last visit to Dann Carlton Hotel in Quito, it give us a thousand reasons to continue in our task to provide only an excelente service to all our fellow guests. We´re glad to know you enjoyed our Buffet breakfast, the Gym area and... More 

Austria
Level Contributor
184 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 22, 2016

The hotel is of high standard and with a good service and helpful personnel. The rooms are spacious and clean. They have a pick up service from and to the airport. The breakfast is excellent but it is not included in the price of the room. Even if you take the breakfast (around 15$) then you have to pay extra... More 

Helpful?
Thank Mario44globetrotter
Management response:

Dear guest: First of all, thank you very much for sharing your opinions and personal experiences at the Dann Carlton Hotel in Quito during your last stay, for my team and I is very important to get the guests feedback in order to continue improving our service, we´re glad you tried our restaurants and the Europa Coffee shop, we hope... More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 11, 2016

What a great hotel. I arrived in Quito after midnight and after having had terrible food on my American Airlines flight to the city. You cannot imagine how happy I was to learn that the hotel had 24 hour room service, and the full menu was available. I of course ordered a proper dinner. The hotel itself is traditional in... More 

Helpful?
Thank Teaisbetter
Management response:

Dear guest: First, a special thank you for taking the time to post your opinions and experiences during your last stay at the Dann Carlton Hotel, we´re glad to know that our 24 hours room service was there for you, that´s good news for us, we´re also satisfied that you liked the bed and hopefully you enjoyed the breakfast next... More 

Harrisburg, PA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 6, 2016 via mobile

Great hotel. Great customer service. Only down point was the expense in the restaurant. My wife and I ate mostly in community places. Easy access by taxi to many places. Rooms are fantastic. Definitely recommend staying here if visiting Quito.

Helpful?
Thank bsotlb
Management response:

Dear guest: Thank you for sharing your experience and opinions about the service at the Dann Carlton Hotel, we´re glad to know that we met the expectations of your wife and you!, thank you also for recommending us to other people, this gesture has a special meaning to us. I hope we have the opportunity to welcome you again in... More 

Sheffield, United Kingdom
Level Contributor
134 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed June 23, 2016

When we arrived we arranged a taxi to visit the cable car and found the hotel staff helpful with this. They told us the price of the taxi in advance and the bell boy took us out to the taxi. We were very tired that evening, after the long flight, and time difference from the UK, so ordered room service.... More 

Helpful?
Thank Kath00000007
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: It is a pleasure to know directly from you that our service at the Dann Carlton Hotel in Quito met your expectations, your words encourage us to continue providing only the best service to all our guests, we highly appreciate you took some time to post your opinions and experiences, I hope we get a new opportunity in... More 

Sydney, Australia
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 17, 2016

My daughter and I had a wonderful stay at this hotel when in Quito for a family wedding. The room was large and comfortable with an adjoining sitting area. The beds were comfortable and the bathroom large and clean. The staff were polite and helpful and assisted in organising our trip to "the middle of the world". Shops and restaurants... More 

Helpful?
Thank Trish1701
Guidetoecuador, Director General at Hotel Dann Carlton Quito, responded to this review

Dear guest: Thank you very much for taking the time to post your opinions about your experience at the Dann Carlton Hotel during your trip to Quito for your family wedding, it is very pleasant to acknowledge that we met your expectations, that the service provided by our people was appreciated and most important thing that both you and your... More 

Springfield, Illinois
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 16, 2016

Overall the room was comfortable and quiet. Not all rooms on the second floor are quiet, but I lucked out. Bed was good. Bathroom was good. Thermostat worked well. Service was excellent. Internet access was poor at times and the cable TV is not HD, but those are higher end expectations that were not the main reasons why I traveled... More 

Helpful?
Thank ccpund
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: Thank you for taking time to post your opinions and experience while staying at Dann Carlton Hotel in your last visit to Quito, your words encourage us to continue improve our service in all areas, work in those things our customers feel is important to them, I hope we have the opportunity to welcome you in a future... More 

Oostende
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 9, 2016 via mobile

The pictures of the rooms on the internet are only of their better rooms. The room I got matched in no way those pictures: the interior of my room was completely dated, furniture worn out, carpet dirty, not pleasant at all to be in. And a hotel that uses this old trick to only show the pictures of their better... More 

Helpful?
Thank Silvioflies
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: Thank you for posting you opinion and experiences in your last stay at the Dann Carlton Hotel, this is a great opportunity for us to work in those things that needs more attention, we're very disappointed that we couldn't meet your expectations, my sincere apologies that you did not find our hotel acceptable, I hope we have a... More 

Quito, Ecuador
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 24, 2016

This is not a bad hotel overall but it's definitely not 5 stars. The issues I had: 1. no sound proofing whatsoever - you can literally hear EVERYTHING in next door rooms and in the hallway, which is extremely annoying especially at night (yes, you can hear THAT too) 2. internet connection almost doesn't exist - well it's decent during... More 

Helpful?
Thank hoolahoop123
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: With deep concern I'm reading your opinions about the experiences you had when staying at the Dann Carlton Hotel, there are some valuables suggestions/complaints I'll personally get into, specially our Internet service, I'd like to apologize for that and I completely agree with you, it's a service that should work well 24/7 in which we have invested a... More 

Level Contributor
123 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 20, 2016 via mobile

Good hotel with helpful staff. Breakfast is very extensive with more than enough choice. Every day they have different products, which is nice if you are staying for several days. Fruit juice is freshly made, fresh fruit and a small salad bar and several choices of bread and warm 'snacks'. Omelets are made on the spot. The rooms are quite... More 

Helpful?
Thank Vincent H
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review

Dear guest: There are no words to thank you enough for taking the time to post your opinions during the terrifying experience we went through that april 16th., with the earthquake, we highly appreciate to note about the professional attitude our team handled that experience, it is a great challenge and responsibility with all our fellow guests since our main... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel is located in the best area of the city, is surrounded by modern buildings, close to offices and companies such as Bayer, Petroecuador, Petroamazonas, Avianca, etc. Within walking distance of the most important Park in the city, "Parque La Carolina", ideal for walking and exercising, its location allows quick access to the route closest to the international airport, which is 30-45 minutes out of town, the Hotel has two towers of rooms and Suites consists of 210 rooms and suites, with King or Queen beds, a Dann Carlton Suite with all amenities, wi-fi free of charge in all rooms and public areas, restaurant offering a wide variety of delicious national and international dishes, a Cafeteria serving breakfast and lunch buffet daily, Room Service, a European style coffee with delicacies in pastry, bakery, coffee, etc. A full gym with a heated swimming pool with retractable roof, hot tub, wet areas for men and women, Squash Court, the hotel also offers 12 comfortable and versatile meeting rooms/ballroom for social events and business meetings, with all the audio and video support and infrastructure, the staff always offers a friendly and professional kind service to all guests and clients. ... more   less 

Additional Information about Hotel Dann Carlton Quito

Address: Av. Republica de El Salvador N34-377 e Irlanda, Quito 170150, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range: $123 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Dann Carlton Quito 4*
Number of rooms: 210
Reservation Options:
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Hotel Style:
#11 Business Hotel in Quito
#11 Luxury Hotel in Quito
#26 Romantic Hotel in Quito
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