NH Collection Quito Royal
Cordero 444 - Avenida 12 de Octubre, Quito 170143 Ecuador
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Avg. $93 /night, 3/25 - 3/26
$103
per night
$81
per night
$58
per night
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About
#26 of 151 hotels in Quito
Location
4.4
Rooms
4.5
Value
4.3
Cleanliness
4.7
Service
4.5
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
NH Collection Quito Royal is next to the World Trade Center in the most exclusive business, financial and gastronomic areas in Quito. Located 40 minutes away from Mariscal Sucre International Airport and 15 minutes away from Historic Downtown which was declared World Heritage Site by UNESCO. Close to major attractions, shopping centers and Plaza Foch.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Car hire
Banquet room
Meeting rooms
Spa
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish
Location
Cordero 444 - Avenida 12 de Octubre, Quito 170143 Ecuador
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Mariscal Sucre Airport
10.2 mi•
See all flights
Rental Cars
157 Restaurants
within 0.3 miles
Reviews
Traveler rating
- 678
- 388
- 81
- 22
- 13
Time of year
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Language
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
I'm in Quito for work and as in all my destinations, I'm staying overnight at the NH.
NH Quito Royal is located in a quiet area, with numerous restaurants nearby and, about 500 meters away, there is a supermarket. So great location.
The welcome is very friendly, and the staff at the reception are friendly, professional and ready to help the customer.
My room is spacious, large bathroom, comfortable queen bed (although I would have preferred king), fast wifi, desk for working.
Upon request, slippers, bathrobe, iron and ironing board.
I didn't like the tub...I hate showering in the bathtub!
Very friendly floor staff.
The breakfast is varied, with an excellent buffet of fresh fruit, sweet and savory and freshly cooked eggs of all types upon request.
Staff at the restaurant, both for dinner and breakfast, were very kind and attentive.
Bar on the ground floor.
Gym, small but comfortable.
I noticed conference rooms which, however, I did not use.
Upon request, the hotel offers taxi service, which I found excellent. Well run and fair prices.
I underline that the cleanliness is impeccable in all areas of the hotel.
I can only congratulate all the staff and the director of the facility for their excellent work.
Yes, NH Quito Royal is my home in Quito / Ecuador.
Compliments !
NH Quito Royal is located in a quiet area, with numerous restaurants nearby and, about 500 meters away, there is a supermarket. So great location.
The welcome is very friendly, and the staff at the reception are friendly, professional and ready to help the customer.
My room is spacious, large bathroom, comfortable queen bed (although I would have preferred king), fast wifi, desk for working.
Upon request, slippers, bathrobe, iron and ironing board.
I didn't like the tub...I hate showering in the bathtub!
Very friendly floor staff.
The breakfast is varied, with an excellent buffet of fresh fruit, sweet and savory and freshly cooked eggs of all types upon request.
Staff at the restaurant, both for dinner and breakfast, were very kind and attentive.
Bar on the ground floor.
Gym, small but comfortable.
I noticed conference rooms which, however, I did not use.
Upon request, the hotel offers taxi service, which I found excellent. Well run and fair prices.
I underline that the cleanliness is impeccable in all areas of the hotel.
I can only congratulate all the staff and the director of the facility for their excellent work.
Yes, NH Quito Royal is my home in Quito / Ecuador.
Compliments !
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Date of stay: April 2024Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location and food and personal is wonderful.
Diana on restaurant is a very kind person and makes you feel very comfortable and well attended.
Rooms are clean and comfortable and personal at front desk always very diligentes.
Thanks Diana
Diana on restaurant is a very kind person and makes you feel very comfortable and well attended.
Rooms are clean and comfortable and personal at front desk always very diligentes.
Thanks Diana
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Date of stay: November 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Ospina, General Manager at NH Collection Quito Royal
Responded Nov 25, 2024
Dear Guest, Thank you for your kind words! We’re delighted to hear you enjoyed our location, food, and the warm hospitality of our team. Diana at the restaurant truly embodies our commitment to making guests feel at home, and we’ll make sure she knows how much you appreciated her kindness. It’s also great to know you found the rooms clean and comfortable and the front desk team diligent. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was originally booked for a week but had to cancel my remaining stay due to personal. I stayed one night, the hotel is clean, a little dated but is still well kept. As soon as I arrived my bags were taken to the front desk without hesitation. I was totally exhausted after having been in the high mountains. I was processed and given a great room with a great view in a matter of a few minutes. The room was super clean and well organized. I had a really good night sleep on a good bed. I ordered a soup and salad, and was not crazy about it. However the buffet the next morning was healthy , tasty and good. My coffee was some of the best I have ever had. Overall it was a good stay with a above average staff. The front desk was one of my best experiences with a front desk staff. This is a good hotel in a central location offering all the services you would require in Ecuador.
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Date of stay: March 2025Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Ospina, General Manager at NH Collection Quito Royal
Responded yesterday
Dear Guest, Your detailed account of your experience at our hotel truly warms our hearts. We're glad to know that you found our space clean and well-kept, and that our staff was able to provide a swift check-in process so you could rest after your mountain adventure. We're pleased to hear that you had a comfortable sleep and enjoyed the panoramic view from your room. We do apologize if the soup and salad didn't meet your expectations but are glad that our morning buffet and coffee made up for it. Your kind words about our front desk staff are greatly appreciated, as we strive to provide exceptional service to all our guests. We are deeply grateful for your endorsement of our hotel's central location and comprehensive services. Should your travels bring you back to Ecuador, we would be more than happy to welcome you again for another memorable stay. Sincerely, Your Hotel Team JOSE ALEJANDRO OSPINA E. NH Collection Royal Quito
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel looks nice but that is about it. Several outlets in our room did not work, the sink drain did not work, the breakfast had many choices but some of the fruits were not the best quality, the baked goods were not consistently fresh. Overall, the service was inconsistent - some members of the staff were very helpful and nice, others appeared to prefer not to be bothered. The worst part was the elevator - the doors close so fast that it feels almost dangerous when multiple people need to enter or when you have a piece of luggage.
I would stay again only if I do not have other options.
I would stay again only if I do not have other options.
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Date of stay: February 2025Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Ospina, General Manager at NH Collection Quito Royal
Responded 2 weeks ago
Dear Milena, It's disheartening to learn that your stay at our hotel did not fully meet your expectations. Our aim is always to create a comfortable and pleasant experience for our guests, and it's clear we fell short in some areas during your visit. Your feedback about the room amenities and breakfast options is duly noted. It's essential for us to maintain high standards and it seems that we didn't live up to this during your stay. We're also aware that service is key to a memorable stay, and we're sorry to hear that you found this to be inconsistent. We've taken your comment about the elevator on board. Safety and convenience are paramount in all our facilities, including the elevator. Your willingness to consider us again despite the shortcomings is a testament to your understanding nature, and we're grateful for that. Rest assured, we continuously strive to improve our standard of service, and we hope to have another opportunity to serve you better. Yours sincerely, Hotel Management JOSE ALEJANDRO OSPINA E. NH Collection Royal Quito
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So much to say about this hotel!! I chose to stay at NH Collection because I had stayed in several other of their hotels in different countries mainly in Europe. But this NH Collection Quito Royal exceeded any and all of my expectations!!
From the moment I arrived, the welcome I received was unmatched. After helping me settle in my suite, they took time to help me figure out what all I need to see and do. Yanira at the front desk was extremely helpful daily with any and all my many questions and requests.
I had forgotten my phone charger and Geovanny, also at the front desk offered me his personal charger for the duration of my stay. Although later on the hotel was able to provide me with one as well. Whenever I called Uber, Geovanny, Robert (Security) as well as Miguel all took time to jot down the license plate and speak with each driver briefly. If I wasn’t taking Uber, they were swift in arranging a hotel transportation for me anytime I needed one. They made me feel extremely protected and safe.
Everyday Paulina took extreme care in cleaning my Suite and replenishing anything I needed. Each day I come back it was as though the room hadn’t been used. Everything was squeaky clean!
I also met Carlos, the hotel director who introduced himself and asked me if everything was to my liking. Which of course more than that, as everything had exceeded my expectations. Carlos took great care in translating for me whenever I needed help communicating with a couple vendors over the phone. He also made excellent restaurant recommendations for me as well as taking time making reservations for me. I was so pleasantly surprised to also receive wine and cheese spread sent to my suite one of the days. And because of a late flight, I was also granted a late checkout which I truly appreciate.
This hotel is run extremely well and seamlessly. I travel all over the world (Ecuador is my 54th country), and I wish everywhere I go they would have service as amazing as the one I received at NH Collection Quito!!!!
Much thank you to everyone that made my stay amazing and most memorable. There is no where else I’ll stay when I visit Quito again in the future!!
From the moment I arrived, the welcome I received was unmatched. After helping me settle in my suite, they took time to help me figure out what all I need to see and do. Yanira at the front desk was extremely helpful daily with any and all my many questions and requests.
I had forgotten my phone charger and Geovanny, also at the front desk offered me his personal charger for the duration of my stay. Although later on the hotel was able to provide me with one as well. Whenever I called Uber, Geovanny, Robert (Security) as well as Miguel all took time to jot down the license plate and speak with each driver briefly. If I wasn’t taking Uber, they were swift in arranging a hotel transportation for me anytime I needed one. They made me feel extremely protected and safe.
Everyday Paulina took extreme care in cleaning my Suite and replenishing anything I needed. Each day I come back it was as though the room hadn’t been used. Everything was squeaky clean!
I also met Carlos, the hotel director who introduced himself and asked me if everything was to my liking. Which of course more than that, as everything had exceeded my expectations. Carlos took great care in translating for me whenever I needed help communicating with a couple vendors over the phone. He also made excellent restaurant recommendations for me as well as taking time making reservations for me. I was so pleasantly surprised to also receive wine and cheese spread sent to my suite one of the days. And because of a late flight, I was also granted a late checkout which I truly appreciate.
This hotel is run extremely well and seamlessly. I travel all over the world (Ecuador is my 54th country), and I wish everywhere I go they would have service as amazing as the one I received at NH Collection Quito!!!!
Much thank you to everyone that made my stay amazing and most memorable. There is no where else I’ll stay when I visit Quito again in the future!!
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Date of stay: May 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarĂa Fernanda Galarza, AtenciĂłn al huĂ©sped/RecepciĂłn at NH Collection Quito Royal
Responded Jun 8, 2021
Dear Miss. Maggie It is a pleasure to greet her again, hoping that they will be very well; Thank you very much for sending us your kind feedback and letting us know that your experience with us was truly memorable. We are proud to have provided the service of excellence that characterizes us, that I enjoy our facilities and above all the quality and personalized attention of all our hosts; same that follow the biosecurity protocols FEEL SAFE AT NH. We have shared your congratulations to Giovanny, Robert and Paulina, who are very grateful, which encourages you to continue creating unique experiences for each of our guests. It will always be a real pleasure to serve you in this your home in Quito - Ecuador. Best regards, Ma. Fernanda Galarza Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the hotel was decent enough and was certainly clean, we unfortunately experienced quite a few problems that tainted our experience of visiting Quito overall. First, the staff really does not speak English well enough to operate at an international level. This is NOT to say that everyone in the world is or should be expected to speak English, but if you are going to advertise yourself as part of an international brand, and if you are a four/five star hotel, every staff member who comes into contact with guests should speak English, which is obviously the undisputed global language. If you do not speak Spanish, you will have a difficult time at this hotel; we were not even able to have breakfast (which we had paid for) because of the language barrier. Once this problem was pointed out to the one member of the staff who did communicate in English, however, the staff DID go to great lengths to make sure we were comfortable and that are needs were understood and satisfied, and this is to their credit. Second, the room we reserved specifically indicated that it had a view of the mountainside (we have a screenshot of the specific room we reserved); instead, when we arrived, our room had a small view of the mountains sandwiched between bland buildings. Third, the room we reserved was also supposed to have a fountain rain shower; instead, it had a standard, although well kept, shower. The point here is that baiting and switching will always backfire, so it's a good idea to provide what you promise. Furthermore, one of the the electrical outlets in our room did not work and was not fixed throughout our stay. We had to improvise a solution in order for this electrical outlet to work to charge our electronic devices. On the positive side, the hotel administration did offer us a 10% discount and - also on the positive side - the hotel has a decent gym that is kept quite clean and is open by reservation. If we were to visit Quito again, we would definitely not stay here, however. Instead, we would probably stay at an Airbnb in the historical district even if there are fewer services/facilities offered (or promised).
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip:Â Ask for a quiet room and confirm several times that your room has the view you requested and paid...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarĂa Fernanda Galarza, Guest Services / Front Office at NH Collection Quito Royal
Responded Jan 11, 2021
Dear Guest, We are very grateful for your preference to our hotel and for your score, since through your valuable feedback we know if we have managed to make your stay a memorable experience and it also gives us the opportunity to detect areas for improvement that allow us fulfill this commitment. For us the satisfaction of our guests is very important and thanks to some of their scores we have been able to detect them. Emphasizing the above, your return has been notified to our General Manager who will take it into account on English language for our waiters and maintance people. We extend our sincere apologies. We are sure that in the next time we will be able to provide you with the service of excellence that characterizes us. Kind regards, Ma. Fernanda Galarza Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the NH Collection Quito for a week. The rooms are very spacious, clean and comfortable. However, we checked in late night and there were no food options available. The breakfast buffet is decent but the dinner options at the restaurant quite expensive and the wine and spirits offerings extremely limited. Overall, a nice stay.
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Date of stay: June 2023Trip type: Traveled with friends
Room Tip:Â If you have a very early morning flight arrange for transportation in advance.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is an old hotel with very tight bathroom that has the toilet sandwich right beside the tub/shower. It kind of reminds me of cruise ships bathrooms.
The area is very noisy at night with motorcycles buzzing up and down the roads as well as car horns and car alarms going off all night long.
Also, while we are on the subject of noise, other residents get in the hallways and talk very loud.
I strongly suggest you look around when you are booking in this area.
I will say the staff are friendly and helpful
The area is very noisy at night with motorcycles buzzing up and down the roads as well as car horns and car alarms going off all night long.
Also, while we are on the subject of noise, other residents get in the hallways and talk very loud.
I strongly suggest you look around when you are booking in this area.
I will say the staff are friendly and helpful
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Date of stay: May 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Ospina, General Manager at NH Collection Quito Royal
Responded May 31, 2024
Dear guest, We regret you didn´t enjoyed your stay at the hotel. We will review your observations and take the necessary actions to correct the situations you mention. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is spacious with great layout. It is meticulously clean, there are handheld shower on one end and overhead shower on the other. Hot water and water flow are sufficient, beds and linens are quite comfortable. Check in is exceptionally inefficient.
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Review collected in partnership with NH Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcela Molina, Otros at NH Collection Quito Royal
Responded Sep 23, 2022
Dear Miss. Iws, We greatly appreciate your valuable rating; We are pleased to know that your experience with us was memorable. We hope to serve you again soon in this your home! Best regards, Marcela Molina Food and beverages manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I highly recommend staying at the NH Quito hotel. The service is excellent and the food is of very good quality. Dinner-Chef Jonnathan personally serves guests at their table and all three meals during the week were excellent. The dedication and hard work of the entire staff is evident in the effort they put into making guests feel at home. The pillows are great and the room service is also very good.
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip:Â The SPA and Sauna are not operative yet but the gym is well equipped
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VERONICA MOLINA, Other at NH Collection Quito Royal
Responded May 17, 2023
Dear Guest, It is a pleasure to greet you and hope that you are feeling well; Thank you very much for sending us your kind feedback and letting us know that your experience with us was truly memorable. We are proud to have provided you the service of excellence that characterizes us, that you enjoy our facilities and above all the quality and personalized attention of all our hosts. It is always a real pleasure to serve you in this your home in Quito – Ecuador. Best regards, Carlos Mazzeo Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Guest
Thank you for contacting us.
The rate for the transfer in from the airport is 30.00 usd. up to 3 people, if you would like to add this service to the hotel bill, you will be charged this cost plus 12% of tax. In order to arrange the transportation we will need you to contact us directly to our hotel´s email and provide your flight details (airline - flight number - date - time of arrival) as well as a credit card information (number - expiration date - security digits) for us to warranty the car service.
If you have any other question or further requests please do not hesitate to contact us.
Kind regards,
Carolina Rueda C.
Guest Relations
Dear Mr. Noel,
Thank you for contacting us, about your question, there will no problem for us to keep your luggage store until you are back from your trip, this service is complimentary.
We want you to enjoy your visit in Ecuador and we will be there to assist you and bring you comfort.
Any other question, please do not hesitate to contact us.
Kind regards,
Carolina Rueda C.
Guest Relations Manager
Dear Guest,
We hope to have the pleasure to welcome you during your visit in Quito!
About your questions:
1. No, our parking is inside our building, 5 floors underground.
2. It is a garage.
3. Sadly we won´t be able to get inside your vehicle since the height clearance of the garage is 2 meters.
4. It is valet parking only.
There is to side options that you could take under considerations; one is parking in the street in front of the Hotel, but this is paid per hour. The other one is parking in a private parking lot near by that has rates per hour or per day.
Any other question, I´ll be happy to assist you.
Kind regards,
Carolina Rueda C.
Guest Relations Manager
Dear Mr. Rico,
Thank you for contacted us, about your question, we have private taxis available to pick you up from the airport, this has a cost of 35.00 usd. up to three people; in order to arrange this service please contact us directly to assist you at anytime.
Best regards,
Carolina Rueda
Guest Service Manager
"There is a hair saloon and a wonderful bakery just next to the hotel. Also, plenty of restaurants in the neighborhood."Read full review
…
PRICE RANGE
$75 - $108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson quito, quito radisson
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
124
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about NH Collection Quito Royal
Which popular attractions are close to NH Collection Quito Royal?
Nearby attractions include Paccari (0.3 miles), Olga Fisch Folklore (0.2 miles), and Abya-Yala Museum (0.2 miles).
What are some of the property amenities at NH Collection Quito Royal?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Quito Royal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Quito Royal?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Quito Royal?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to NH Collection Quito Royal?
Conveniently located restaurants include Café Quito, Tanoshii Restaurant, and Queso Te Sirva De Experiencia - Quito.
Are there opportunities to exercise at NH Collection Quito Royal?
Yes, guests have access to a fitness center during their stay.
Does NH Collection Quito Royal have airport transportation?
Yes, NH Collection Quito Royal offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NH Collection Quito Royal?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Quito Royal?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Quito Royal offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.