We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

NH Collection Quito Royal

Travelers' Choice award winner
Hotel website
Hotel deals
Avenida 12 de Octubre | Cordero 444, Quito, Ecuador
Special Offer
LOOKING FOR BETTER DEAL?
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
NH Collection Quito Royal
View Map
Add Photo Write a Review

635 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Bratislava, Slovakia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Don't go to this hotel if you want to stay in calm, they are reconstructing it and there is so much noise... I was asking at least 3 times to stop the works or to change the room... after third time they started to find the appropriate room... Nobody from the personnel told me it was reconstructed....

Helpful?
Thank JurajBobka
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Bobka, Thank you for letting us know about your experience in our hotel, we are deeply sorry for the inconvenience about the remodeling noise, we are working to improve our facilities in order to provide more satisfaction to our guests and we apologize that these improvements are causing some discontent to a few of our actual guests. Please... More 

1 review
4 of 5 stars Reviewed 1 week ago

Very good hotel, the personnel is very dedicated and the cleanlines of all installation is excelent. I would recommend this hotel in every sense, for those that travel to Quito for business and also for people than are looking for a good hotel for relaxin time.

Helpful?
Thank Fabián B
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Fabián, Thank you for sharing you generous comment, we are thrilled to know that your experience in our hotel was very much satisfying; our staff is inspired by knowing that you will recommend our hotel for any type of trip to our city, we appreciate it. It will be a pleasure to welcome you back in this, your... More 

Chennai (Madras), India
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a good choice of hotel for us. It was located in a quiet side street opposite the Swissotel, in an area full of restaurants. The front desk and all staff were friendly and efficient. It was a Radisson when we stayed here. It was a good base for visiting beautiful Quito.

Helpful?
Thank miraparas
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for taking the time to write about your experience in our hotel, it is a great pleasure to hear that you had a pleasant time with us, and above all, to know that you enjoyed our hospitality. We will love to welcome you back in a future visit to Quito! Best regards, Carolina Rueda Guest Service... More 

Bangor, Maine
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the hotel in January 2016 while on a two-week vacation in Ecuador. The hotel was a modern with all the amenitiesand has a very professional staff. The room has air-conditioning, a sitting area, and a great bed. A similar hotel in a major city in the US would be double or triple the price.

Helpful?
Thank John K
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. John, Thank you for sharing your great comments with us, we are thrilled to know that you had a pleasant time with us, and you were completely satisfied with our services. We hope to welcome you back on a future visit in this, your home in Quito! Best regards, Carolina Rueda Guest Service Manager More 

Pornic, France
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice personal. Rooms are big enough and well equipped. Room service is good (quality, efficiency) The breakfast is nice and offers a good panel of choice. Price is really decent. A good option if you stay in Quito

Helpful?
Thank y h
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing your experience with us, we are happy to hear that we met your facilities and service expectations and that you had a satisfying time during your stay at our hotel. We hope to see you again soon! Best regards, Carolina Rueda Guest Service Manager More 

Hertfordshire, England
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a couple of nights as part of our honeymoon, lovely to have rose petals on the bed and a bottle of wine as a nice surprise! Seems to be used a lot for business travelers. Located in the 'New Town', but a taxi (which the reception desk will arrange) to the old town was only 5 or... More 

Helpful?
Thank morph29
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing your generous feedback with us, we are very happy to know that you chose us for such a nice event like your honeymoon and to hear that you enjoy this time with us. We are very sorry about the inconvenience you mentioned about the water, it is already fixed. It will be nice to... More 

La Plata, Buenos Aires, Argentina
Level Contributor
115 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed January 4, 2016

no one seemed to know about this NH until I found out that is recently changed from the Radisson brand to NH ... same service, nothing spectacular but still a solid choice in a good location, with plenty of dining options a few steps away. Rate is very competitive so it constitutes a very popular choice among travelers.

Helpful?
Thank Guillermo M
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Guillermo, Thank you for sharing your feedback with us, it is very important to us our guests’ satisfaction, therefore we appreciate your comments because these help us to improve our services in order to provide you in the future a great experience. We hope to have the opportunity to welcome you back and offer you the service you... More 

Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 10, 2015

Hotel staff were excellent, easy to speak to and helpful. We enjoyed our conversation with the manager in charge when we asked if we could watch the Grey Cup in the lounge, can't recall her name unfortunately, her English was excellent. Carlos, one of the hotel drivers was a pure delight...we enjoyed our time with him and his patience; vehicle... More 

Helpful?
Thank Marpob
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our facilites, and the kindness of our staff. Thank you for your comments about the hot food we are going to considered. We look forward to your next stay. Ana Isabel Flores Guest Service More 

Chula Vista, California
1 review
1 of 5 stars Reviewed December 3, 2015

Told house keeper and front office that my shower lacked hot water. Issue never was resolved. If your a light sleeper go elsewhere. Paid way to much money for cold water and a very noisy hotel. Steer clear

Review collected in partnership with NH Hotels

Helpful?
Thank mlutteroth
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for taking the time to share your experience in our hotel, we are deeply sorry for the inconvenience you pointed about the hot water and we are concerned that this issue wasn´t fixed during your stay with us. This case does not respond to our standards, therefore I had reported it to our maintenance department in... More 

vancouver
1 review
5 of 5 stars Reviewed November 23, 2015

I highly recommend this hotel on business or pleasure trips. Very nice staff. Hotel with excellent location. Friendly neighborhood with assorted restaurants. The gym requires some upgrade with monkey bars though and some room for leg-machines.

Review collected in partnership with NH Hotels

Helpful?
Thank 134hernanr
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Hernan, Thank you for sharing your comments and suggestions with us, we are happy to know that we met your service expectations with the attention from our staff. Regarding the gym, we will take in consideration your observations about the machines. It will be a pleasure to welcome you back on your next trip to Quito! Best regards,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

275 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (161)
Viewed
Hotel & grounds (33)
Viewed
Dining (13)
Viewed
Room/suite (31)
Viewed
View from room (16)
Viewed
Bathroom (9)
Viewed
Other (59)

Management photos: Courtesy of the property manager

Viewed
All management photos (114)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (99)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Quito hotels
0.7 mi away
JW Marriott Hotel Quito
0.8 mi away
Hilton Colon Quito
Hilton Colon Quito
#29 of 114 in Quito
4.0 of 5 stars 942 reviews
0.7 mi away
Hotel Reina Isabel
Hotel Reina Isabel
#24 of 114 in Quito
4.0 of 5 stars 536 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Casa Joaquin Boutique Hotel
1.3 mi away
Boutique Hotel Mansion del Angel
2.4 mi away
Casa Gangotena
Casa Gangotena
#1 of 114 in Quito
5.0 of 5 stars 464 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay