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NH Collection Quito Royal

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NH Collection Quito Royal
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737 Reviews from our TripAdvisor Community

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Showing 342: English reviews
Reviewed 1 week ago via mobile

I loved my stay at this hotel. Great service. Great location. Great amenities. Great rooms. I was stranded in Quito for an additional day. I ended up here for a whole day. The room was very spacious and the decor very modern, simple and tasteful. I had everything I needed. I calle door an iron and got it within minutes....

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Helpful?
Thank Fabricio V
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Fabricio, We are grateful from receiving your nice comment, it is great to know that you enjoyed a splendid full day in our hotel and that we were able to provided you all the assistance you needed and in the meantime received an excellent service from our staff. It would be a great pleasure to welcome you back...

Rio de Janeiro, RJ
Reviewed 1 week ago

This was my first visit to Quito, so I cant speak to other hotels. This was a solid business hotel. Décor and furnishing were a little dated (circa 1980s). Check in and service was good. As I got in late and left early; I did not use the gym, wifi or dining options. However, without a doubt the highlight of...

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Helpful?
Thank Knownews
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing you great comments with us; we are thrilled to know that you enjoy overall the upgrade to the suite and that you were satisfied with the service received in our hotel; we definitely feel pleased to hear that your experience with us left you a great memory of our hotel and our hospitality. It...

Diamond Bar, California
Reviewed 2 weeks ago

The NH hotel is conveniently located in a peaceful neighborhood minutes from Quito's old town. A taxi ride will take you to the colonial attractions in a very short time. The hotel is nice, clean, and cozy. The personnel is very courteous and amicable. The rooms are nice and clean. The bathroom features a great shower tub in which the...

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Helpful?
Thank Fredito67
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing your detailed comments and letting us know about your experience in our hotel, we are happy to hear that our facilities provided you comfort, also that our locations results very convenient for the activities planned for your trip; moreover we are thrilled that you received a great service from our staff. It is very...

Washington DC, District of Columbia
Reviewed 3 weeks ago

The front desk staff was very accommodating to my requests. The gym is small but nice and the breakfast is good but pricey. The hotel is in a good location with it being a 10 minute walk to the Marisal Square. The only issue I had was being charged for the mini-bar. I checked out at 1:30 AM to catch...

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Helpful?
Thank Ocean B
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, We are grateful from receiving your gentile comments and letting us know about your time with us, it is our pleasure to find out that you had a wonderful stay in our hotel and that you enjoyed our location, facilities, and overall, the service you received from our staff. About the minibar charges, if you have any doubt...

Miami, Florida
Reviewed 4 weeks ago

We had a very good time while staying at this hotel. Although not in the colonial area of the city, this was in a newer location with many restaurants around us. Their staff is very well trained and the breakfast buffet was excellent!

Review collected in partnership with NH Hotels
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Helpful?
Thank MariaMedranda
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mrs. Medranda, Thank you for sharing with us your great comments, we are pleased to read that you had a very nice stay with us as well as you enjoyed our surroundings and the patrimonial old town of Quito. Beyond that, we are delighted to know that our staff provided you an excellent service as you deserve. It would...

Albuquerque, New Mexico
Reviewed December 6, 2016

This is a nice typical big city hotel. We arrived in a truck and check in seemed condescending. They had been kind enough to make a salon appointment for me and the bellboy was nice but the front desk seemed "bothered" and the restaurant staff were extremely inattentive. Maybe they were having a bad night?

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Helpful?
Thank Katey B
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Ms. Katey, Thank you for taking the time to write us about your experience in our hotel, we would like to apologize for any mistreatment the day of your arrival; your comments indeed pointed us the areas that we need to improve in order to provide the quality service our guests expected and deserve. I shared your observations with...

Houston, Texas
Reviewed December 5, 2016

This is a great hotel for city stay in Quito. It is centrally located with lots of fun areas to walk to including parks, coffee shops, bookstores, and historic buildings. In Quito I was alone for the most part, and I felt perfectly safe. My room was on the 16th floor so I had access to the club level on...

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Helpful?
Thank Janna S
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Ms. Janna, Thank you for sharing your gentile comments with us, we are pleased to hear that you had a great experience in our hotel, and we feel delighted of knowing that you enjoyed so much our services, and moreover, the hospitality provided by our staff. It would be a great pleasure to welcome you back here, your home...

Tel Aviv, Israel
Reviewed November 30, 2016

Excellent hotel, people and breakfast food! Very clean and comfortable and the people were very attentive to every need. Location is good, close to several restaurants and 10 minutes from the historical center.

Review collected in partnership with NH Hotels
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Helpful?
Thank Ernesto404
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Ernesto, Thank you for sharing your great feedback with us, we are thrilled to know that you enjoy every minute of your time with us; for us is a tremendous joy to hear that we provided you an excellent experience in our hotel. It would be a great pleasure to welcome you back here, your home in Quito!...

Reviewed November 27, 2016 via mobile

Located in the down town (not historic downtown ) is near to everything, nices rooms, heated bathroom floor, air conditioning,TV cable, mini bar, a place to feel in home if your home haves minimalism decor, I will come back, nice detail a chocolate under de pill :-)

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Helpful?
Thank Alberto S
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Alberto, Thank you for sharing your nice comments with us, we are happy to hear that you enjoyed our facilities, location and moreover, our service; it is our main goal to provide a pleasant time to our guest and we are glad to hear that we met our purpose with you. It would be a pleasure to welcome...

Chicago
Reviewed November 10, 2016

This hotel is old and not remodeled. Toilet didn't flush and bed practically sits on the floor, it's so low. hard bed. Bathroom counter was waist-level. Tiny room. Unpleasant staff across the board. Stay across the street at the Swissotel for a world of difference.

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Helpful?
Thank silly101
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank your for taking the time to write us about your experience in our hotel, your comments will help us to review the areas that need improvement and make the corrections immediately in order to avoid unsatisfactory moments in the future; we are very sorry that you went through these inconveniences and therefore all your observations are appreciated...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
NH Collection Quito Royal is next to the World Trade Center in the most exclusive business, financial and gastronomic areas in Quito. Located 40 minutes away from Mariscal Sucre International Airport and 15 minutes away from Historic Downtown which was declared World Heritage Site by UNESCO. Close to major attractions, shopping centers and Plaza Foch. ... more   less 

Additional Information about NH Collection Quito Royal

Address: Avenida 12 de Octubre | Cordero 444, Quito 170150, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range: $93 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Quito Royal 4*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity and Agoda so you can book your NH Collection Quito Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Quito
Quito Radisson
Hotel Style:
#3 Business Hotel in Quito
#6 Luxury Hotel in Quito
#13 Romantic Hotel in Quito
#20 Family Hotel in Quito
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Questions & Answers

Here's what travelers have asked, with answers from NH Collection Quito Royal staff and other travelers.
11 questions
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Questions? Get answers from NH Collection Quito Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go high to avoid street part goers”
 of 5 bubbles 323kateyb, Dec 6, 2016 | Read review
“Try to reserve a room with club-level access.”
 of 5 bubbles 8jannas, Dec 5, 2016 | Read review
“Pls read my review. Thanks.”
 of 5 bubbles silly101, Nov 10, 2016 | Read review
“Request a room at the the higher floors.”
 of 5 bubbles hassans297, Sep 24, 2016 | Read review
“My room was excellent and had a good view of the city and also the famous snow topped Cotopaxi volcano”
 of 5 bubbles , Aug 4, 2016 | Read review
5 of 5
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