Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Sheraton Quito is an excellent choice for travelers visiting Quito, offering a luxury environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer amenities such as a flat screen TV, and guests can go online with free wifi offered by the hotel.
Quito Sheraton features room service and a concierge, to help make your stay more enjoyable. The property also boasts a fitness center and breakfast. If you are driving to Sheraton Quito Hotel, free parking is available.
Close to some of Quito's most popular landmarks, such as Academia Latinoamericana de Espanol (0.1 mi) and Parque Bicentenario (0.6 mi), Sheraton Quito is a great destination for tourists.
Travelers looking to enjoy some shrimp can head to Zazu, ZFood Pescaderia, or Miskay Restaurant. Otherwise, you may want to check out a steakhouse such as San Telmo Bar Restaurante, Chori Gol, or La Concha de la Lora.
Quito is also known for some great parks, including Parque Metropolitano, Parque La Carolina, and Parque Itchimbia, which are not too far from Four Points Quito.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
We usually try to stay at Marriott properties when travelling as we know what we are likely to get and my Platinum Elite status normally brings some extras. We had arrived into Quito on a late flight so it was around 1am when we were checking in - quite a simple process and the receptionist gave us a quick rundown on the hotels facilities before we went up to our room.
The room and bathroom were reasonably spacious and were fine for the 2 nights we stayed. The bed was especially comfortable.
Breakfast was a good selection on the ground floor with an egg station to go with a cooked breakfast. Unfortunately they hadn’t switched on the electric warming plate under the sausage and bacon so it was cold which took away the pleasure somewhat.
They do have a lounge available to those on the club floors and Platinum members but the receptionist hadn’t given us the correct keycard so had to change it before we could enter. A few snacks and drinks available in the afternoon and 2 or 3 cooked items in the evening.
We didn’t eat dinner in their restaurant as they are a number of other restaurants nearby.
Overall a good stay with room for some improvement.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Mar 5, 2023
Dear Neale1810, Thank you for rating us and for sharing your feedback. We are glad to hear that you had a good stay with us; however, our managers in charge will be reviewing your comments so we can make improvements as applicable. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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I recently had the pleasure of staying at Sheraton Quito on 2 occasions separated by 4 nights while I went to the Galapagos. The hotel kindly kept my big suitcase as Imwas returning for another couple of nights. Breakfast was included and had an excellent choice of juices, cold and hot food including an egg station. Service was excellent. I utilised the bakery mostly for main meals and these were reasonably priced and very good with some lovely wines. The rooms are big with very comfortable beds, great size bathroom with walk in shower, good size safe. TV you could screen share if you wanted to. Free wifi was excellent with fast speed. I would definitely recommend staying here for anyone. Also pretty much most tours will pick up and drop off from the Sheraton, another added bonus.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip:Most tours pick up and drop off from this hotel. 150mtrs from Quicentro shopping centre
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Jan 8, 2023
Dear Lynn H, Thank you for rating us and for sharing your feedback! It is great to hear that your had an excellent stay with us, that our staff was nice and that you enjoyed your visit to our city and country. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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Today I am leaving the Sheraton Quito Ecuador, a hotel that my husband and I both love very much. Here’s what it’s like to stay at this hotel. We stayed at the Sheraton Quito for 7 days on and off and it was a great experience. On the first day, when I got off the taxi, the concierge in the lobby called me by my last name as the first greeting. When I arrived at the front desk, the two front desk ladies were very enthusiastic and joked with me naturally. The fatigue of the long flight disappeared immediately. The porter accompanied us into the room. After putting our luggage away, he also carefully introduced how to use the electric curtains and TV. The food during the HH period in the lounge is very good, with plenty of high-quality animal protein, as well as exquisite vegetables and fruits. All dishes are delicious, neither oily nor salty, which is very suitable for us. The breakfast in the lounge is perfectly nutritious. Animal protein, vegetables, fruits, and cereals rich in dietary fiber are our favorites. The lounge staff we met were very enthusiastic and professional, caring about our feelings and trying to help us. 3. Mary, the manager of the lounge, cares about the safety of our places to go out every day and gives special instructions on what to pay attention to. She is very warm. We were particularly impressed by Paty, Stefy and Elitha at the hotel's front desk, whose cheerful attitudes brightened up the day. And things can always be arranged based on our convenience. Also, the concierge guy always greets me by my last name, which makes us even more warm. A small drawback of the hotel is that there are few strength equipment in the gym, which is not well maintained, and there are few dumbbells. But the cardio equipment is good and comfortable to use. This is a hotel that my husband and I both love and we will miss the lounge, the great staff and the service they provided, and the delicious food at the hotel.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip:酒店地理位置非常好。 出行方便。
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are large, the beds good (I'm guessing I slept on a pillow top mattress), the fitness center excellent by hotel standards (but there is no swimming pool), the airport transfers very efficient, the employees very helpful. We had a buffet breakfast that was excellent. One peculiarity is that there is central A/C that you can regulate in your room, but no central heat. They will give you a portable heater, but you have to ask. The hotel restaurant is somewhat disappointing in terms of the cooking above all, but also the prices and the service (slow). There is a large shopping center nearby with good restaurants. The hotel is located in a business district, said to be a generally safe neighborhood, but as in the rest of Quito, it is not advised to be out on the streets after dark (6:30 pm). The city-run hop-on-hop-off tour bus has a stop a couple of blocks from the hotel.
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Date of stay: December 2024
Value
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Jan 7, 2025
Dear Eleni75, Thank you for rating us and for sharing your feedback of your stay with us. Overall, it is good to hear your had a nice stay. Also, I have shared this information as well with the appropriate hotel management team. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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It was an amazing experience is our second time staying at the sheraton and feels like home everyone is very friendly, attentive, always on the lookout for everything. We are very grateful to the lady who attended our check in that we had some problems and to Mr. Israel for helping us not to miss our flight and always helping us to enjoy our trip. We will return 😁
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Date of stay: February 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place has a wow factor right when you enter. The lobby area is beautiful and spotlessly clean. I asked for connecting rooms and they were gracious enough to upgrade me to a suite that was connected to a two queen room. The rooms are big, updated with all furniture in excellent shape. The bathroom is large and nicely updated. The customer service was excellent throughout with the bellman greeting me by name every time I left and returned. Made me feel so good. The location is ideal with lots of restaurants within a few blocks and even a beautiful shopping mall across the street. The only downside to the hotel is that it is in a busy city location which means city noises such as car alarms, motor cycles, trash trucks early in the morning, etc. So as long as you are not a light sleeper, I highly recommend this hotel.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Jan 8, 2023
Dear WebBrown, Thank you for rating us and for sharing your feedback! We are glad to hear that you enjoyed your stay with us and the surrounding area, but even more that our staff was attentive and made you feel welcome. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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Location is great if you want to stay in the modern part of Quito and looked pretty safe compared to old town where everything shuts down bte 6 and 7. The Quito centro is just across the road and the entire area is filled with bars and restaurants. Felt really safe being out at night here. The hotel rooms are decent size and you find all the Sheraton standard amenities. Our second check in was so delayed due to the reception staff and had to wait almost 25 mins to get our room. Had a request put in much before we arrived and they messed up. Just some small hitches but a good stay on the whole.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Jul 18, 2023
Dear vidya s, Thank you for rating us and for sharing your feedback! It is good to hear that your enjoyed your visit and that your overall experience was great. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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Wow, what a diamond in the rough this place is. Beautiful hotel , fabulous breakfast and nice rooms. They have smartly dressed doormen who are courteous and helpful, when we decided to go for a short walk they warned us it might not be safe and gave us a card to call them if we needed assistance but we were fine. Nice pool but the hot tub needs some work.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded May 23, 2023
Dear skybluekid1, Thank you for rating us and for sharing your feedback. It is great to hear that you enjoyed our hotel and to know that our staff was courteous and helpful. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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The experience was fabulous! The entire team does everything possible to make you feel welcome at all times. The reception was super friendly, in the restaurant everything was delicious and very attentive at all times. Miss Nicole was very kind and always attentive to our needs at all times.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is great, plenty of shopping and restaurants nearby. The staff is very accommodating though the restaurant, Cooks, is severely understaffed. The servers are running fast but there just are too few of them. And one big caution, we ordered two cabs one evening, the doorman told us to us the hotel transportation, so two guys in SUVs were waiting. The proper cab fare to the restaurant was $2. They tried to charge us $25 and take us somewhere other than where we requested. I would recommend using a maps application and leaving it on for rides, also get quotes in advance
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Apr 16, 2021
Dear Ted W, Thank you for rating us and for your feedback. It is good to know that you enjoyed our location and that our staff was accommodating. Also, I have shared all the information with the appropiate hotel team so they can be aware and follow up this situations. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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Dear connie j,
Quality Assurance Manager
We have transportation to the airport with a fee. If you wish to coordinate it you can contact us anytime o request it at your arrival.
Best regards,
Carolina Vera B.
There are more places to choose from in the Quito area.
PRICE RANGE
$104 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton quito hotel quito, four points quito, quito four points, quito sheraton
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
170
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
