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Sheraton Quito Hotel

Avenida Naciones Unidas y Avenida Republica De El Salvador N36-212, Quito 170150 Ecuador
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Traveler (257)
Room & Suite (81)
Dining (18)

About

#15 of 135 hotels in Quito
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Property amenities
Room service
Restaurant
Fitness Center with Gym / Workout Room
Free parking
Free High Speed Internet (WiFi)
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Shuttle Bus Service
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Hotel links
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Hotel deals
1,490Reviews
11Q+A
80Room tips
Traveler rating
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Popular mentions
No problems. We used the Cooks diner for all the meals while we were in the hotel. Could not move the motorized window shade up or down. Hot water took a very long time to reach the shower on 7th floor. Staff was very friendly and helpful
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Review collected in partnership with this hotel
Ambassador member, Requested early check in. Room was not ready until 6 pm. Major issues at check out. Untrained staff. Extremely poor service I hope management takes these comments seriously. Will not go again to this hotel.
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Review collected in partnership with this hotel
Response from sheUIO, Manager at Sheraton Quito Hotel
Responded 1 week ago
Dear Explorer24771, Thank you for choosing to stay at the Sheraton Quito Hotel and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this situation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Quito. Sincerely, Michel Thorin General Manager
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This is a very nice, standard business hotel. Great location in the business district, awesome breakfast, pretty big 24/7 gym and even a pool. Walking distance to many good restaurants in case you don’t want to eat in the hotel.
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This hotel excels at their service. From the bellboy to reception to the restaurant to the housekeeper to the concierge all were superb. Very welcoming they got to know who we were. To food at the restaurants and Cooks restaurant were delicious and well prepared. We look forward staying at this hotel when we return.
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Review collected in partnership with this hotel
Very convenient and pretty safe location. I recommend sauna and fitness with nice balcony/terrace view from highest floor. Very secured parking and perimeter ! Great car service to go places amnd airport.
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Review collected in partnership with this hotel
Previous
PRICE RANGE
$139 - $252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton quito hotel quitofour points quitoquito four pointsquito sheraton
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
170
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