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Avenida Naciones Unidas y Avenida Republica De El Salvador, Quito 170150 Ecuador
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (282)
Room & Suite (59)
Dining (32)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Quito Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 180 hotels in Quito
Location
Cleanliness
Service
Value
Travelers' Choice

Sheraton Quito is an excellent choice for travelers visiting Quito, offering a luxury environment alongside many helpful amenities designed to enhance your stay.

Guest rooms offer amenities such as a flat screen TV, and guests can go online with free wifi offered by the hotel.

Quito Sheraton features room service and a concierge, to help make your stay more enjoyable. The property also boasts a fitness center and breakfast. If you are driving to Sheraton Quito Hotel, free parking is available.

Close to some of Quito's most popular landmarks, such as Academia Latinoamericana de Espanol (0.1 mi) and Parque Bicentenario (0.6 mi), Sheraton Quito is a great destination for tourists.

Travelers looking to enjoy some shrimp can head to Zazu, ZFood Pescaderia, or Miskay Restaurant. Otherwise, you may want to check out a steakhouse such as San Telmo Bar Restaurante, Chori Gol, or La Concha de la Lora.

Quito is also known for some great parks, including Parque Metropolitano, Parque La Carolina, and Parque Itchimbia, which are not too far from Four Points Quito.

Enjoy your stay in Quito!

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English
Hotel links
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Location

Full view
95Great for walkers
Grade: 95 out of 100
96Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
1601Reviews14Q+A83Room tips
Traveler rating
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Popular mentions
Bill M wrote a review Apr 2021
Nanoose Bay, Canada233 contributions123 helpful votes
I have attained Titanium Elite status with Marriott so I have stayed at countless Marriotts throughout the world. This one is in my top three!!! I stayed here twice in a one month period for a total of 7 days. The hotel is beautiful with, spacious rooms, excellent restaurants, great fitness center etc. but what pushes this hotel into my top three is the staff, especially Adriana. They didn’t just do their jobs professionally, they went the extra mile (always with a smile). From arranging people to come to the hotel to conduct COVID tests (and providing a private room and translator), to arranging tours and so many other small and large things, this team always excelled. Marriott needs to invite Adriana and her colleagues to give a presentation next time they have a training session on Customer Service.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Apr 28, 2021
Dear BillyMac24, Thank you for taking the time to review our hotel. It is great to hear that you had a first class stay with us and that our staff provided you an excellent service. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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Fritz wrote a review Apr 2021
Roswell, Georgia716 contributions425 helpful votes
The location is great, plenty of shopping and restaurants nearby. The staff is very accommodating though the restaurant, Cooks, is severely understaffed. The servers are running fast but there just are too few of them. And one big caution, we ordered two cabs one evening, the doorman told us to us the hotel transportation, so two guys in SUVs were waiting. The proper cab fare to the restaurant was $2. They tried to charge us $25 and take us somewhere other than where we requested. I would recommend using a maps application and leaving it on for rides, also get quotes in advance
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Apr 16, 2021
Dear Ted W, Thank you for rating us and for your feedback. It is good to know that you enjoyed our location and that our staff was accommodating. Also, I have shared all the information with the appropiate hotel team so they can be aware and follow up this situations. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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Ekta C wrote a review Apr 2021
New York City, New York41 contributions22 helpful votes
My husband and I are Titanium Marriott and are surprised by the service here ( the worst ever at a Marriott hotel). Everyday we give the same order of coffee and they still mess it up every time! It takes more than 40 mins to get basic coffee. I can’t even begin to talk about the rest of the room service! Each order took like 1.5 hours. And the “manager” Carla is never available. All you hear is we are very sorry and mistakes keep repeating. We were here for 6 days. Gave them enough chances. Now we will change our hotel on the way back. If this is the service to Titanium members, I can’t even imagine how it is for other guests. The rooms (even the club room) has very little light. We had to ask for extra lamps because it was so dark and it is still not enough. One of the light is constantly flickering. The only thing great about the hotel is its location and the guy who cleans our room. Which is a new and buzzing neighborhood.
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Date of stay: March 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded Apr 2, 2021
Dear ekta1050, Thank you for choosing to stay at the Sheraton Quito Hotel and for your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure these situations are corrected. Once again, thank you for taking the time to share your feedback, this certainly assists us through our continuously process of improvement. We appreciate you choosing to stay with us during these unusual times. Best regards, Michel Thorin General Manager
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Luz Stella R wrote a review Feb 2020
Washington DC, District of Columbia22 contributions8 helpful votes
The hotel was ok but we were unaware of the renovation. There are not places for seat and relax, the dinning room is uninviting and there is noise from the renovation. I had a minor issue with bugs in my room and shower (possibly product of the renovation?). The location is great, lots of good restaurants and shops nearby. The staff is cordial and kind.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from sheUIO, General Manager at Sheraton Quito Hotel
Responded Feb 27, 2020
Dear Luz Stella R, Thank you for rating us and for sharing your comments. It is good to know that our staff provided you a good service and you enjoyed the surrounding area. However, we apologize for the inconveniences our recent transformation may have caused. We would like to advise you that we are forwarding your remarks to the managers in charge to give that immediate attention. We hope to reveal our refreshed lobby area with you, whenever your travels bring you back to Quito. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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Ken Q wrote a review Feb 2020
Denver, United States668 contributions203 helpful votes
We enjoyed our stay here as part of a travel group tour. The breakfast buffet was very good. There was construction going on so that was a little bit confusing in terms of finding your way around. The hotel restaurant was very average for dinner.
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Date of stay: February 2020
Value
Rooms
Service
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Response from sheUIO, General Manager at Sheraton Quito Hotel
Responded Feb 27, 2020
Dear Ken Q, Thank you for rating us and for sharing your comments. It is good to know that you enjoyed your visit to our hotel in spite of the process of renovations we are having. We hope you can visit us again to share our renovated spaces with you! Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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PRICE RANGE
$120 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton quito hotel quito, four points quito, quito four points, quito sheraton
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
170
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Frequently Asked Questions about Sheraton Quito Hotel
Which popular attractions are close to Sheraton Quito Hotel?
Nearby attractions include Exit (0.2 miles), Parque La Carolina (0.2 miles), and Quicentro Shopping (0.1 miles).
What are some of the property amenities at Sheraton Quito Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
What food & drink options are available at Sheraton Quito Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Quito Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Quito Hotel?
Conveniently located restaurants include Strada Ristorante, Via Partenope, and Di Serggio.
Are there opportunities to exercise at Sheraton Quito Hotel?
Yes, guests have access to a fitness center during their stay.
Does Sheraton Quito Hotel have an airport shuttle?
Yes, Sheraton Quito Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Quito Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Quito Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Quito Hotel?
Many travelers enjoy visiting Sombreros Humacatama (3.5 miles), Arco de la Reina (3.3 miles), and Molinos El Censo (3.5 miles).
Is Sheraton Quito Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.