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Sheraton Quito

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Sheraton Quito
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778 Reviews from our TripAdvisor Community

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Showing 363: English reviews
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Reviewed today NEWvia mobile

Amazed on the training and quality of this hotel The club level lounge is first class the offerings fresh and great variety Juan Carlos our concierge received us and provided a warm reception The staff on the club lounge have mastered personalized service. Great location walking distance to great restaurants and shopping

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Helpful?
Thank Germain G
Reviewed 2 days ago NEW

The Sheraton Hotel in Quito is first of the best in the city I recommend it because it has an excellent location in the city center, it is close to shopping and business centers. I stayed for a week at this luxurious hotel, I liked their service because it is efficient and very friendly. The customer service is prompt and...

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Helpful?
Thank Dennis Davids L
Ridgefield, Connecticut
Reviewed 6 days ago NEW

The staff could not be friendlier and the SPG platinum benefits that were extended to us were excellent. Club floor staff, front desk, bellman, everyone could not be friendlier and more efficient and responsive. We had an issue with heat, they sent an engineer within minutes. The suites are extremely spacious with a kitchenette, two bedrooms, and two baths. The...

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Helpful?
Thank LovetheBigIsland
Diamond Bar, California
Reviewed 6 days ago NEW

Sheraton hotel is one of the best hotels in Quito. I would say that the service at this hotel is far beyond expectations. I was there for a business trip and the check in was a breeze. The rooms are spacious and clean. The bathroom is also clean and spacious. The shower water flow and water temperature are perfect. The...

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Helpful?
Thank Fredito67
Toronto, Canada
Reviewed 1 week ago

We have stayed at many Sheraton locations globally. This was by far one of the best. We check in well after mid night and the receptionist's welcome was "we have been waiting for you" with a huge smile. Our room was perfect. The rate included breakfast. Fortunately we were there on a Sunday and experienced a lovely Ecuadorian brunch with...

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Thank FluffyToronto
Quito, Ecuador
Reviewed 1 week ago

The hospitality of this culture meets and exceeds expectations. Traveling away from home it´s great to know there is a safe and "hometown" location. Every request was met with a smile and followed up with a phone call.

Review collected in partnership with this hotel
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Thank Naomi C
Avon, CT
Reviewed 2 weeks ago via mobile

We arrived at midnight and were quickly checked to our Club Floor room that was upgraded to a suite at no extra charge, which was nice because we are only general members in Sheraton's frequent guest program. There was nothing really distinctive about our 2-room suite. It certainly could have been located anywhere in the world. While the furnishings were...

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Helpful?
Thank Craig B
Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago via mobile

Great service, outstanding staff, breakfast are beyond imagination! Location is perfect despite of the traffic. I strongly recommend this hotel for business, conferences and leisure. Cook's serves from international to Brazilian grill food!

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Thank rgudinov
Houston
Reviewed 3 weeks ago

Good hotel very well located needs to have a better dinner menú The room is clean and a good attetion from the staff good breakfast service Rates are expensive compare to other similar hotels In general a good experience

Review collected in partnership with this hotel
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Helpful?
Thank 400alejandrol
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear 400alejandrol, Thank you for sharing your review of your most recent visit with us. I am pleased to learn that the team was able to efficiently assist you during your visit and that you found the hotel's location convenient. We highly value your patronage and loyalty. We will look forward to our next opportunity to serve you. Warm regards,...

Florida
Reviewed 3 weeks ago

Super nice staff and rooms were perfect for a business trip. My first time there but when going to Quito again I'll definitely stay there. Everything that is needed for a successful business trip was right here.

Review collected in partnership with this hotel
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Helpful?
Thank Mark N
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Mark N, Thank you for sharing your review of your most recent visit with us through TripAdvisor. I am delighted to learn that you found our team helpful throughout your stay and that you enjoyed our convenient. It is also rewarding to learn that you found the accommodations comfortable and that your overall visit exceeded your expectations. We thank...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range: $223 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Luxury Hotel in Quito
#2 Business Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Quito staff and other travelers.
7 questions
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La Mirada, California
14 days ago
New York City, New York
1 month ago
San Francisco, California
Austin, Texas
10 months ago

See all questions (7)

Questions? Get answers from Sheraton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floors are always quieter”
 of 5 bubbles Fredito67, 6 days ago | Read review
“Higher the better. We were on 4th floor and still had a view”
 of 5 bubbles FluffyToronto, 1 week ago | Read review
“Higher floors offer better views.”
 of 5 bubbles MateoExplorador, 3 weeks ago | Read review
“SPG members get nice rooms.”
 of 5 bubbles none006, Nov 13, 2016 | Read review
“11 C is a great room.”
 of 5 bubbles DTL0323, Oct 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question