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Sheraton Quito

Travelers' Choice award winner
Avda. Naciones Unidas Y Republica, Quito, Ecuador
Hotel amenities
1 room 1 adult
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Sheraton Quito
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388 Reviews from our TripAdvisor Community

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Guayaquil, Ecuador
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton Quito is an industrial hotel for travelers of industry. There’s nothing charming about the place. It gets the job done. It is clean and guests are handled efficiently on the establishment’s assembly line. The location is very good. There are an abundance of restaurants and stores nearby. A major shopping mall looms at the end of the block.... More 

Helpful?
Thank doresco
Toronto, Canada
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Sheraton in Quito. The hotel is quite nice and very clean and safe. It is a short walk to one of the largest malls in all of Ecuador. The rooms are clean and very comfortable. The staff was quite accommodating and very helpful. The bellmen were waiting right when we pulled up and were eager... More 

Helpful?
1 Thank Mschuetz
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Mshuetz, Thank you for your 5 stars review and for your detailed feedback about your stay with us. It is a real satisfaction to read your comments and to know that everything was beyond your expectations. Thank you for recommending Sheraton Quito to global travelers! We are looking forward to see you back soon. Warm regards, Michel Thorin General... More 

Edmonton, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here and were very impressed with the property. The hotel is conveniently located in a safe area and across the board the staff went above and beyond to make our stay memorable and enjoyable.

Helpful?
Thank tcb1280
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear tcb1280, Thank you for reviewing Sheraton Quito and for your feedback about your stay with us. We are pleased to know that you enjoyed your stay and that our service made it a memorable time. We hope we see you again soon. Warm regards, Michel Thorin General Manager More 

Draper, Utah
Level Contributor
180 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although not in the town center, this hotel has lots going for it. A short walk will take you to the "Hop-on-Hop-off" tour bus stop, an expansive city park, and a large new shopping mall with lots of options in the food court. Check-in was quick. My room was comfortable and very clean. The breakfast buffet is excellent but rather... More 

Helpful?
Thank Barbara W
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Barbara W, Thank you for your review and for your comments regarding your recent stay with us. We are happy to know that you enjoyed your time at Sheraton Quito and our city. We hope you come back soon! Kind regards, Michel Thorin General Manager More 

Los Angeles, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I just spent four nights staying here....and enjoyed it immensely. The bed was very comfortable, (if you can you should stay on the spg preferred floor where i was) and wifi was incredibly strong. The Banana bread and juices were perfect to start off my day. Marcos(?) at the front desk who does the night shift was great and attended... More 

Helpful?
Thank chris w
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear chris w, Thank you for rating us and for sharing your experience at Sheraton Quito, it is a real pleasure to read your comments and to know that you enjoyed your time with us. However we give you our sincere apologies for the inconvenience with your Room Service order, we have taken corrective measures to ensure this won't happen... More 

San Jose, Costa Rica
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 20, 2015

Stayed here for 2 nights on a business trip. The Hotel has a very centric location in Quito. Rooms are comfortable, clean and quiet. The restaurant has many different options for breakfast, local and international dishes. Customer service is good, always looking to make your stay as easy and comfortable as possible.

Helpful?
Thank CR83
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear CR83, Thank you for your review and for sharing your experience at Sheraton Quito. It is a real satisfaction to know that you enjoyed your time with us and that everything went fine during your stay. We hope you visit us again soon. Regards, Michel Thorin General Manager More 

Reno, Nevada
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 15, 2015

The hotel is located in downtown Quito (45-minute drive from the airport). The hotel is clean and the staff helpful. The air conditioning did not change the temperature no matter what temperature we set. From our room on the third floor we could hear quite a bit of street noise (car alarms, dogs barking, etc.) at times. One of the... More 

Helpful?
Thank Bob F
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Bob F Thank you for your review and for your comments regarding your latest experience with us. Your opinion certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed yours expectations during your time with us. Please be sure we are making the follow up to the issues you presented... More 

Ljubljana, Slovenia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 10, 2015 via mobile

Good standard hotel, rooms large and quiet. Employees very kind. Breakfast food very good. Internet works intermittently. Can host conferences and groups, sometimes noisy. Has car service at acceptable prices.

Helpful?
Thank kobjeglavski
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear kobjeglavski, Thank you for your review and for sharing your experience at Sheraton Quito. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. We hope to have you back at our hotel soon. Kind regards, Michel Thorin General Manager More 

Kilwinning, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 7, 2015 via mobile

After staying in 3 different hotels in 3 different countries in South American in the previous 3 days I was looking forward to arriving in Quito and having 3 night's in the same hotel. The Sheraton was a great choice. As a Starwood card holder I qualified for a better room which is very nice, with a very comfortable bed... More 

Helpful?
Thank ColinMack59
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear ColinMack59 Thank you for sharing your experience at Sheraton Quito on TripAdvisor and for your 5 star review. It really is a pleasure to know that you enjoyed your time with us and that all of your expectations were exceeded. We are happy to know that we are your hotel in Quito. Looking forward to host you soon. Kind... More 

Herisau
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 4, 2015

Very nice and friendly place. The personal did everything to fulfill the wishes of the guests. Very nice roof terrace. If you wake up early you can see the (active) volcano. On the same floor is a well equipped gym overlooking the City.

Helpful?
Thank Viehweger
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Viehweger Thank you for your five stars review and for your kind comments. We are pleased to know that you enjoyed your time with us and hope that you come back to Sheraton Quito soon. Please don't hesitate to contact us for your next stay. Warm regards, Michel Thorin General Manager More 

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