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Sheraton Quito

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Sheraton Quito
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880 Reviews from our TripAdvisor Community

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Showing 390: English reviews
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West Hartford, Connecticut
Reviewed 1 week ago

Great hotel and great staff - everyone was very friendly and helpful with cabs and anything else we needed. I highly recommend the Quito Sheraton. The location of the hotel is great. I would definitely stay again!

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Thank Timothy L
Hyderabad, India
Reviewed 1 week ago

I checked-in into Hotel apartment, which has awesome view, can see Quicentro mall, Pichincha mountain and city view from my 11th floor. Hotel staff is too good and deliver the job done in well acceptable time. Very easy accessible to metro bus which is behind the hotel. Except Swimming pool it has every thing in it :-)

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Thank Sujaipal
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Sujaipal, Thank you for sharing your experience at Sheraton Quito. It is a real pleasure to read your comments and to see that you really enjoyed everything the hotel offered you and that you consider us the Best hotel in the city. We look forward to your next stay! Warm regards, Michel Thorin General Manager

Atlanta, Georgia
Reviewed 1 week ago

We were directed to this Sheraton by Delta when our flight was cancelled. Our group could not have asked for a better hotle to stay in while waiting to be rescheduled back to the States. The entire staff was always courteous and professional. The staff at the front desk was always willing to help with communications with Delta and provided...

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Thank ruthhW9047PH
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear ruthhW9047PH, We are happy to receive your comments and see that although your stay was not planned, you enjoyed being here while the airline rescheduled your flight. Thank you for letting us know that everything was excellent and that our associates made you have a memorable stay. Comments like yours motivate us to continue providing a service of excellence....

Caracas, Venezuela
Reviewed 2 weeks ago

The staff brought a dessert in the evening to the room. I politely declined as I did not eat cake. 30 minutes later they had brought a fruit salad for me. These little details it is what wins me over.

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Thank alexrengel
Vancouver, Canada
Reviewed 3 weeks ago

Book a Club-Level room - comes with access to very good food for breakfast and dinner (don't know about lunch since we don't eat lunch), also Internet access. Staff speaks English (at least the people who take care of you). It was such a pleasure to return to "civilization" after the Galapagos !!

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Thank romana_0120
Toronto
Reviewed 4 weeks ago

Had a wonderful stay here en route to Galapagos cruise. The setting was very good, situated overlooking the center of the city, a major shopping mall 1/2 block away, lots of little restaurants in the hood The staff were over the top accommodating. Evelyn from the front desk was superb, arranging A to Z for us - even arranging for...

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Thank 933lesiab
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear 933leslab, It's great to read your review and to see that you really had an excellent stay at Sheraton Quito, we are very pleased to see that you enjoyed everything we offer as a hotel but specially to read that our associates delivered a memorable experience, thank you for recognizing Evelyn and for letting us know about her dedicated...

New York
Reviewed 4 weeks ago

This hotel was accommodating in every way. The receptionist upgraded my room to a suite and I was just beside myself. I never really knew how important a good night's sleep and some pampering can do for the body and soul. I had a harrowing ordeal missing flights and trying to book another. My stay at this hotel really gave...

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Thank taerink
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear taerink, I know we already contacted you, but we wanted to thank you again for your kind words and great comments about our service. We are delighted to read about your stay and to see that we made a difference on this trip and helped you recover from your stressful journey. We hope you visit us next time you...

Ashburn, Virginia
Reviewed 5 weeks ago via mobile

I really enjoyed my 5-night stay here while visiting my husband who's in town for business. The hotel has a great location near a popular mall and park. The area is also safe for walking around after dark. The hotel also boasts terrific views from a rooftop terrace and gym facility.

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Thank Brenda W
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Brenda W, Thank you for sharing your experience at Sheraton Quito. We are very happy to read that you enjoyed your stay and that everything was excellent. Our Sheraton Fitness really have an amazing view of the city that makes you enjoy the great views Quito has to offer. We hope that you come back very soon and stay...

Gainesville, Florida
Reviewed March 18, 2017

The Sheraton Quito is an above average hotel. Located near the football stadium, it is in a safe part of Quito with lots of restaurants, malls, and cafes. The breakfast buffet was excellent, and the service in the restaurant was great. Positives. 1. Room was clean 2. Allowed late check-out which is important since flights to North American are often...

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Thank MDDad
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear MDDad, We received your comments regarding your latest experience with us and we would like to thank you for this feedback and for your preference to our brand. Your comments and suggestions certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed yours expectations during your time with us, I...

Baden bei Wien
Reviewed March 18, 2017

Again a very nice stay in this well located business hotel. This time I was really warmly welcomed by guest relations manager Martina, who made my stay absolutely convenient. Enjoyed a lot. Had dinner in the hotel restaurant for the first time...delicious and also recommendable. See you next time!

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Thank SensationP
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear SensationP, It's great to read that your second stay with us was even more pleasant than you first visit, and that Martina made you feel welcome. We are pleased to see that you enjoyed our location and that you also had a nice time at our restaurant. We look forward for your next stay! Warm regards, Michel Thorin General...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range: $177 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Luxury Hotel in Quito
#2 Business Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Quito staff and other travelers.
9 questions
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San Francisco, California
Loveland, Colorado
La Mirada, California
2 months ago
New York City, New York
3 months ago

See all questions (9)

Questions? Get answers from Sheraton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floors are always quieter”
Fredito67, Feb 15, 2017 | Read review
“Higher the better. We were on 4th floor and still had a view”
FluffyToronto, Feb 11, 2017 | Read review
“Higher floors offer better views.”
MateoExplorador, Jan 25, 2017 | Read review
“SPG members get nice rooms.”
none006, Nov 13, 2016 | Read review
“11 C is a great room.”
DTL0323, Oct 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question