We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Sheraton Quito

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton Quito
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

558 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 293: English reviews
Houston, Texas
1 review
3 of 5 stars Reviewed yesterday NEW

Hotel was average for Latin America, in a central location. Not great recognition of a Platinum SPG guest status, and poor policy for late check out with 1/2 or full night fee, excessive for 3-5 hour late checkout.

Review collected in partnership with this hotel

Helpful?
Thank John A
Florida
1 review
5 of 5 stars Reviewed 1 week ago

This was my first time in Quito. The experience was excellent. The location was very convenient. The hotel staff, at the lobby, housekeeping and restaurant were respectful, courteous and efficient. Hope to be back soon. Thank you,

Review collected in partnership with this hotel

Helpful?
Thank Q6056JIpatriciaf
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Q6056JIpatriciaf, We are very happy to hear that your first time in Quito was an excellent experience and that you enjoyed our location and the service provided by all of our associates. We certainly hope to see you back very soon! Warm regards, Michel Thorin General Manager More 

Miami, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Clean convenient and very friendly staff. All one needs for business and ease of travel Location good for shopping but not close to the old city , many small restaurants near by. Meeting rooms and AV great

Review collected in partnership with this hotel

Helpful?
Thank Stefan G
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Stefan G, Thank you for your feedback and for sharing your experience with us. It is a real pleasure to know that you enjoyed your time at Sheraton Quito and that our service, location and meeting rooms were according to your expectations. We hope you visit again soon! Warm regards, Michel Thorin General Manager More 

Miami Beach, Florida
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is very well located, walking distance to major shopping center and restaurants. Service is excellent. Everyone was very helpful, and friendly. Breakfast is excellent. Room is very spacious, clean and modern.

Review collected in partnership with this hotel

Helpful?
Thank Fritz69_13
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Fritz69_13, It is great to read your feedback and to know that everything during your stay with us was excellent, that you enjoyed our location, our associates service, breakfast and room. We hope you come back very soon! Warm regards, Michel Thorin General Manager More 

Miami
1 review
5 of 5 stars Reviewed 2 weeks ago

As always, my stay this time in the hotel was an excellent and enjoyable experience. I definitively will recommend all my Colleagues in the company to stay in Sheraton - Quito every time we need to go to this city.

Review collected in partnership with this hotel

Helpful?
Thank Jose Antonio B
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Jose Antonio B, It is a real satisfaction to read your comments and to know that you had an excellent and enjoyable experience at our hotel. Thank you for your loyalty and for recommending us to your colleagues! We hope to see you back again very soon! Warm regards, Michel Thorin General Manager More 

Nashua, New Hampshire
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent Staff, great gym, comfortable room. I had a great stay here. The hotel is in a good location, the walk to the Parque Metrapolitono Guanguiltagua was well worth the effort to see this beautiful park and the views it offers of the City.

Review collected in partnership with this hotel

Helpful?
Thank johnkM1775AZ
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear johnkM1775AZ, Thank you for rating us and for your feedback about your stay. We are glad to know that everything was excellent and that you enjoyed your time in our hotel and in our city. We hope you come back very soon and stay with us again! Warm regards, Michel Thorin General Manager More 

New York
1 review
1 of 5 stars Reviewed 3 weeks ago

I already mention before But bad experience in general and bad attitude towards customers even from GM which should give example. I need to go down to reception to ask for morning call as no one awnsered the phone. I did not get the value I paid for, very low quality hotel with terrible service. Very disappointed

Review collected in partnership with this hotel

Helpful?
Thank Pepe C
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Pepe C, We received your comments regarding your latest experience with us and we would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having fulfilled your expectations during your time with us. Please be... More 

Beeville, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Friendly Staff, great location and rooms very clean and spacious able to walk to malls fast foods are across the street, park is very near by, and you like the night life several clubs are close within walking distance.

Review collected in partnership with this hotel

Helpful?
Thank javiergs2016
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear javiergs2016, Thank you for your review and for sharing your comments about your experience with us. We are happy to know that you enjoyed our hotel, service and our city. We hope you come visit us again soon! Warm regards, Michel Thorin General Manager More 

Weston
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I do not enjoy the shower without a door as too much water spills out and wets the floor I do not like the sink faucet with a spray, the spray is thin and hard, does not wash hands as fast as a normal faucet

Review collected in partnership with this hotel

Helpful?
Thank 814domenicom
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear 814domenicom, Thank you for your review and for your comments about your experience with us. I have noted your suggestions about the shower and the sink faucet and will keep them in mind for our next renovation. We hope you visit us again soon! Best regards, Michel Thorin General Manager More 

Sao Paulo, SP
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel for business purposes. The only comment for this particular stay was that it was possible to hear the noises and voices from the room next to mine. I didn't have this issue in my previous stay. I recommend this hotel.

Review collected in partnership with this hotel

Helpful?
Thank Renata S
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Renata S, Thank you for your 5 star review and for recommending us. I have forwarded your comments regarding the noise you felt in your room to our Maintenance Manager to follow up and take corrective measures on this. We hope to see you back again soon! Warm regards, Michel Thorin General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

144 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (134)
Viewed
Room/Suite (15)
Viewed
Hotel & Grounds (9)
Viewed
Bathroom (7)
Viewed
View from Room (10)
Viewed
Dining (6)
Viewed
Other (87)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Bathroom (1)
Viewed
Room/Suite (4)
Viewed
Hotel & Grounds (1)
Viewed
Dining (2)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Quito hotels
1.4 mi away
JW Marriott Hotel Quito
3.9 mi away
Casa Gangotena
Casa Gangotena
#1 of 113 in Quito
5.0 of 5 stars 551 reviews
0.4 mi away
Le Parc Hotel
Le Parc Hotel
#7 of 113 in Quito
4.5 of 5 stars 357 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
Hotel Patio Andaluz
Hotel Patio Andaluz
#8 of 113 in Quito
4.5 of 5 stars 974 reviews
1.9 mi away
Casa Joaquin Boutique Hotel
2.0 mi away
NH Collection Quito Royal
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range: $212 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Odigeo, Hotwire, Priceline and TripOnline SA so you can book your Sheraton Quito reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Luxury Hotel in Quito
#2 Business Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay