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Mercure Hotel Alameda

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#16 of 113 Hotels in Quito
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Hotel Alameda
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688 Reviews from our TripAdvisor Community

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Showing 393: English reviews
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Toronto, Canada
Reviewed 2 days ago NEW

We were part of a tour group with this hotel being chosen by the tour company. We spent two nights in this hotel for a one day visit to Quito before heading off to the Galapagos Islands. Our room was a junior suite with a large second room for relaxing, away from the bedroom. I would say it was a...

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Thank Jim F
Greensboro, North Carolina
Reviewed 2 days ago NEWvia mobile

Beds are nice. Rooms are cool. Some heaters available. Ask for a room away from the street to avoid street noise. Excellent breakfast. Not many attractions close by. Beautiful fountain in the lobby. You're allowed to flush the commodes in this hotel.

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Thank wayne m
Reviewed 3 days ago NEWvia mobile

When we arrived at the hotel we were advised by hotel staff that it was not safe to walk between the hotel and the main restaurant area a couple of blocks away after dark and that at night we should use registered local taxis for this short distance. This was disappointing to find out when we arrived as I had...

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Helpful?
Thank vickisimpson100
New York City, New York
Reviewed 1 week ago NEW

Loved staying here. Staff were friendly and helpful. We landed really early and arrived at 9:30AM, and never expected a room to be ready. Not only did we get into our room, but the check-in staff offered to show us two different rooms when I expressed concern about street noise. The interior room was a bit dated, and since I...

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Helpful?
Thank EFH45
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

Avon, Indiana
Reviewed 1 week ago via mobile

I was pleasantly surprised how nice this hotel was. The lobby is impressive, the staff were amazing! They were friendly, welcoming, attentitive, caring and so helpful. They all looked nice in their uniforms, presented very well as a first impression of this hotel. I can't get over how helpful they were every step of the way! Once in my room...

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Helpful?
Thank Ashley Y
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review

Dear Asley: On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

Reviewed 3 weeks ago

I travel to Quito several times in a year, definitely a worthy option for the City. - Extremely cordial front desk personnel, - Efficient room-service - Very well furnitured and spacy rooms - Very clean daily action - Good pricing. I HAVE TO MENTION that the extremely inappropriate, un-called for behavior of an employee during my breakfast is one of...

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Helpful?
Thank Federico D
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review

Dear Federico On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

Reviewed 3 weeks ago via mobile

Overall, Mercure hotel Alameda is a great hotel in Quito for a couple of nights. Staff were more than accommodating and facilities were adequate. However, gym was very very small. The overall feel of the hotel is dated- the curtains old and dusty, worn furniture and the bathroom tiles in need of a renovation. Bed was great though. Don't get...

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Helpful?
Thank Fiona J
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review

Dear Fiona On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

Land O Lakes, Florida
Reviewed 4 weeks ago

Checked in at 9:30 in the evening and left at 8:00 the next morning. First room they took me to had 2 beds. I asked if I could have a room with one bigger bed. They upgraded me to a junior suite at no extra charge. Enjoyed a nice meal in the dining room that is open until 11pm.

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Helpful?
Thank Vern R
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review

Dear Vern On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

Dallas Center, Iowa, United States
Reviewed January 19, 2017

We stayed here two nights both before and after a 6 day tour. The hotel is very very clean, the staff helpful and friendly, the beds and rooms comfortable and quiet and the restaurant served excellent food at a reasonable price.

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Helpful?
Thank Wayne H
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

Bloomsburg, Pennsylvania
Reviewed January 17, 2017

This hotel is a gem! The rooms and lobby and restaurant are extraordinarily clean and comfortable. Moreover, the staff are personable, knowledgeable, and especially helpful and accommodating. We highly recommend this hotel!

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Helpful?
Thank tjames1
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The Mercure ALAMEDA Hotel, located in the heart of Quito, is the best place to stay and discover the wonders offered by this city, which is a World Heritage center. We have a variety of rooms for family and corporate events to satisfy all your needs. They are equipped with the latest in technology, which will ensure that your meeting is a success. We have now available the new Cipreses Mercure Ballroom Theater, the only one of its kind in Quito, with a capacity for 320 people. At the Spicy Bistro restaurant, you will find a world that will surprise you with an exquisite national and international cuisine. And to enjoy a delicious cocktail or glass of wine, we offer the GlobeWalker & Winebar, with a wine list selected by an exclusive tasting that the MERCURE Hotel Alameda. holds every year. We also offer our informal hanging-out spaces such as the Alameda Q, where a good coffee or a delicious appetizer are always available. Of course, our Bakery serves you the best cakes and pastries, which are ideal for take-out. At ALAMEDA Hotel Mercure, you will always have the guarantee of good service and excellent quality. ... more   less 

Additional Information about Mercure Hotel Alameda

Address: Ramon Roca E 4-122 | Av. Amazonas, Quito 170150, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range: $87 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Hotel Alameda 3.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Accor Grand Hotel Alameda Quito
Mercure Quito
Hotel Style:
#12 Business Hotel in Quito
#22 Romantic Hotel in Quito
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Hotel Alameda staff and other travelers.
13 questions
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toronto
1 month ago
Edmonton, Canada
over a year ago
Rochester Hills Mi
over a year ago

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Questions? Get answers from Mercure Hotel Alameda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for upgraded rooms”
 of 5 bubbles EFH45, 1 week ago | Read review
“Inside rooms away from the street have a better view and are quieter.”
  • Street view
 of 5 bubbles 755WayneH, Jan 19, 2017 | Read review
“Upper floors, away from elevators. Ask for city view.”
 of 5 bubbles walkfree, Jan 9, 2017 | Read review
“5th and 7th Floor rooms seem to be newly renovated and spacious. We stayed on the 7th flloor”
 of 5 bubbles 319sureshr, Dec 30, 2016 | Read review
“Delux room is what I had and it was spacey”
 of 5 bubbles BrianLittle1, Dec 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question