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JW Marriott Hotel Quito

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Avenida Orellana 1172, Quito 170150 Ecuador
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (895)
Room & Suite (216)
Dining (82)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Quito
Updated 08/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 173 hotels in Quito
Location
Cleanliness
Service
Value
Travelers' Choice
Visit Quito, Ecuador in style when you stay at JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Get to Galapagos Islands and Santo Domingo's Church easily from our Quito hotel. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool.
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Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Car hire
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Hammam
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mountain View
Languages Spoken
English, Spanish
Hotel links
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2,059Reviews126Q+A100Room tips
Traveler rating
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Popular mentions
jsb wrote a review Yesterday
Los Angeles, California6 contributions10 helpful votes
We were at the Marriott in March 2020, at the beginning of the Covid pandemic. We planned to stay for two nights before a cruise. We checked in at around midnight - service was very friendly and helpful. Breakfast the next morning was excellent. We spent the day sight-seeing, and bit by bit, more of the city was getting shut down by the government. When we arrived back at our hotel, we learned our cruise was cancelled. I was alone in the country with my 12 year old daughter. The cruise line was no help getting me hope at all, and the phone lines to my airline were jammed. The hotel staff was extremely patient and helpful, helped me arrange a car to the airline's nearby office, and booked me a car service to the airport. They did not charge me for my second night. Honestly, the several hours between learning the trip was cancelled and getting on the plane home was a bit of a blur. I wish I could remember the names of the people who helped me. But I do remember the staff going above and beyond to help us get home. They didn't have to refund my second night - but they did. They were compassionate and caring and that is what I remember, more than anything else. We plan to stay there again when we are able to take our cruise.
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Date of stay: March 2020
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robbinreads wrote a review Sep 2020
Bellefonte, Pennsylvania442 contributions125 helpful votes
My husband and I stayed here for six nights and found the hotel to be comfortable and clean - it was a good home base in Quito. The major downside of this hotel is its location; it's not really around any other places you would want to visit, so either taking a taxi or walking through an area that is pretty much abandoned at night is necessary. As a result, we ended up ordering in dinner a few nights, and got some major side-eye from the staff. Nonetheless, it was a pleasant stay.
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Date of stay: November 2019Trip type: Traveled as a couple
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Faye G wrote a review Jul 2020
Brea, California502 contributions117 helpful votes
+1
We had a package with Celebrity Cruise Lines that included a two night stay pre-cruise and a one night post-cruise. We could not have been happier. This hotel is beautiful, the grounds lovely, very plush. The was no time to use the pool as it was either raining with hail & thunder or we were busy, but it looked so inviting. Our suite Rm 423 was well appointed. The bed was super comfy. We had dinner at the Hacienda Restaurant on-site. The service was impeccable; the food was excellent. The gift shop has lots of good souvenirs and the prices were really reasonable. There is also a little shopping mall. Roses are everywhere! The concierge was very helpful. He gave us the name of a local restaurant for lunch and we loved it. Our post cruise night was just as nice. We weren't there long as we had a 1:30am departure for a 5:30 flight. Keep in mind, Quito sits at 9,350' and can be a little bit of altitude adjustment. Keep hydrated and don't overdo till you know what your reaction will be to the high altitude. I would definitely stay here again. We felt very safe. The staff was ever so helpful.
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Date of stay: February 2020
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sol a wrote a review Jun 2020
Chicago, Illinois40 contributions3 helpful votes
This very nice hotel, well located staff is very friendly and helpful always willing to help the facility is nice and clean great service. Good food I was part of a tour group and we all had a great experience. I highly recommend this hotel.
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Date of stay: July 2019
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Claudia R wrote a review Apr 2020
Toronto, Canada5 contributions
It's a swanky hotel with all of the amenities you could hope for and a staff tripping over themselves to help you, The price is lower than most Marriotts because Ecuador, on the whole, is a cheaper place to visit. Given that, the price is exorbitant by Ecuadorian standards. Here's what I liked. The beautiful breakfast view. The pool. The fresh juice options, smoothie options, whatever you can think of options at breakfast. The food. The service. The access to massages. The hotel itself is great and staff excellent. Here's what I didn't like: Location. There is nothing around there. You literally can NOT venture out on foot. You're stuck hailing a cab or uber, even just to get a quality coffee or some juices that don't cost $5, which is robbery in Ecuador. For the location alone, I wouldn't recommend it. They have all kinds of safety warnings telling you not to go out at night and especially on foot from the hotel - and they're right. There is literally NOTHING but a kia parking lot around there. I would say it's not worth it as a tourist - only if you're there for business, and someone else is footing the bill. The wasted plastic bottles. I was told you can't drink the tap water in Ecuador. So they provide you with endless free bottled water. While nice of them they provide it in small single sized bottles. I asked them to point me in the direction of a store because of this huge environmental issue so that I could buy large gallons of water and they couldn't because of the location. I would have to take a cab to get anywhere safe to buy water at a fair price. It was nuts and not ok. Plastic is terrible, Marriott, you should be doing WAY better than that. The beds were NOT comfortable. I had two queens and tried them both. For a swanky hotel, I hoped for way better. But it was a bad sleep both nights. The rich older travellers. It was clearly a stop over spot for those coming from or going to the galapagos. Mostly older couples with the desire to try to say "money" to everyone else. They were pretty rude and annoying and wore so much perfume it was gag worthy when eating. So that's the clientele you're dealing with. Keep it mind. Overall, I would say this should be saved as a business hotel and if you're a tourist who likes the finer things but also likes to get a feel for the actual city, stay at their sister location not too far away. It's better situated and more worth the price.
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Date of stay: February 2020
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Response from AndreaP9381, Guest Relations Manager at JW Marriott Hotel Quito
Responded Apr 10, 2020
Dear Guest, We pride ourselves on delivering a memorable hotel experience during your travels. We have unfortunately fallen short on that goal. Please accept our sincere apologies for the inconveniences during your stay; we will take immediate action based on your remarks. We are involved in a continuous improvement process and I am sure that your comments will help us achieve this goal. If your future travels bring you back to Quito, I hope you give us the chance to revert your perception; I will be pleased to take care of every detail in your reservation, so please contact me anytime to: mhrs.uiodt.guest.relations.experience.sup@marriotthotels.com
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PRICE RANGE
$148 - $264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott quito, marriott hotel quito, marriott quito, quito marriott
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
257
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Frequently Asked Questions about JW Marriott Hotel Quito
Which popular attractions are close to JW Marriott Hotel Quito?
Nearby attractions include Museo Etnohistorico de Artesanias del Ecuador Mindalae (0.2 miles), Mr. Joy (0.2 miles), and Coctiki (0.3 miles).
What are some of the property amenities at JW Marriott Hotel Quito?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Quito?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Quito?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Quito?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to JW Marriott Hotel Quito?
Conveniently located restaurants include Sher E Punjab Rincon de la India, The rib Co., and La Casa de mi Abuela.
Are there opportunities to exercise at JW Marriott Hotel Quito?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Quito have an airport shuttle?
Yes, JW Marriott Hotel Quito offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Quito?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Quito offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Quito?
The staff speaks multiple languages, including English and Spanish.