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JW Marriott Hotel Quito

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Avenida Orellana 1172 y Avenida Amazonas, Quito 170150 Ecuador
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (907)
Room & Suite (225)
Dining (86)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Quito
Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 187 hotels in Quito
Location
Cleanliness
Service
Value
Travelers' Choice
Visit Quito, Ecuador in style when you stay at JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Get to Galapagos Islands and Santo Domingo's Church easily from our Quito hotel. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids pool
Airport transportation
Business Center with Internet Access
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Hotel links
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2066Reviews132Q+A100Room tips
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Kerwin Gray wrote a review Sep 2021
Atlanta, Georgia2035 contributions803 helpful votes
+1
I admit that I have become a bit stingy with five-star hotel reviews. I do think that they should be reserved for extraordinary service. I am awarding five starts the Quito JW Marriott for extraordinary value. We were staying here because we are doing a cruise to the Galapagos. Silversea had booked us a basic room, but since we were here for three nights, we upgraded to a One Bedroom Suite (at additional cost). I was not sure what to expect in Ecuador, but we were nicely surprised. The website claims the room is 700 square feet. I would have sworn that it is bigger. The living room, bedroom, and bathroom all seemed spacious. Over the years, we have learned that right around 1,000 Sq. Ft. is where we are comfortable. We were comfortable in the suite, so I am convinced it is more than 700 Sq. Ft. The staff at the Quito JW Marriott are its strength. Everyone was pleasant and helpful. A 5* rating and the above was my review until we checked out the second time. Allow me to explain. Because of our flights we stayed here for three nights before the cruise, and then one night before our flight home. The flight was at midnight. The cruise line had arranged for complimentary room day passes for those who were leaving the same day the cruise ended. We were staying the night and assumed that the cruise line had also arranged a day room pass for us for the following day—they certainly did not expect us to sit in the lobby for 12 hours. But just to be sure, we asked the hotel clerk to confirm when we checked-in for the overnight stay, that we could get a late check-out. He confirmed that we could check-out at 8:00 pm as our transfer would pick us up at 8:30 pm to head to the airport But when we checked-out they surprised us and insisted that we owed them $95 for a late-check-out. No, we did not. This additional charge had not been discussed when we had confirmed the late check-out, and more importantly, the hotel had not asked for a credit card. They did not have our credit card because the cruise line had paid for the room, not us, and we had not upgraded for this night As far as we are concerned the hotel attempted to extort two American tourists as they were heading home. That earns you a 1* review from me, even though the supervisor on duty ultimately agreed to remove this unapproved charge. It is also worth noting that this occurred not only after having stayed a total of 4 nights but also having provided my wife’s Marriott Bonvoy Gold Elite number which they confirmed at check in. They obviously disregarded this “loyalty program” in every way rendering it nothing more than a marketing gimmick. Please see my review of the Owner’s Suite on Silversea’s Silver Origin.
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Date of stay: September 2021
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Response from Marketing Marriott, Otro at JW Marriott Hotel Quito
Responded 4 weeks ago
Thank you for being a loyal member to Marriott. It is our goal to ensure the satisfaction of our guests, and therefore any comments you may have are of great importance to us. Hotels around the world have a set time for check out, at the JW Marriott Quito our check out time is at 12:00 noon, as a Marriott Bonvoy Gold Elite Member, we offer a 14:00 complementary late check out upon availability. https://www.marriott.com/loyalty/member-benefits/gold.mi. If our guest would like to stay after 2pm is consider past check out time therefore the best available standard rates applies. We are glad to know you enjoy your suite as well as to know that our staff was pleasant and helpful. Thank you for preferring the JW Marriott in Quito, we hope to continue being your choice of service in the future.
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WesJennCharElle P wrote a review Sep 2021
Los Angeles, California9 contributions1 helpful vote
We spent an extra two nights here prior to kicking of a Galapagos expedition cruise. What a great decision! Quito is an amazing city and this place is very centrally located, safe and gringo friendly. On site restaurant are all good (sushi place gets busy and lost one of our pizza orders, but made up,for it). The hotel staff was great, room was clean and bed / linens super comfortable. The breakfast option downstairs is DEFINITELY worth it, amazing fresh food options and service. There are several good restaurants within a couple of blocks and an awesome textiles / jewelry / souvenir bazaar a little further away (Mercado Artesanal La Marsical) but still an easy, safe walk. Wifi worked well and the doormen have “vetted” taxis that will drive you anywhere including out of town trips (Mitad del Mundo) and do NOT miss the Basilica del Voto Nacional. Highly recommended.
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: Don’t miss the Teleferico! Crepes and Waffles (across the street) also has excellent comfort food.
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Florida-Traveler-888 wrote a review Aug 2021
Wilton Manors, Florida211 contributions134 helpful votes
This was my first visit to the JW Marriott post Covid. Every possible safety and sanitary precautions were in effect. The service in the two open restaurants was top notch and social distancing was very much in place. My room was spotless and daily service was automatic and not just by request. The bell staff go out of their way to provide cabs that meet a higher standard of service and safety. The lobby roses were made a beautiful statement. As an older hotel, it offers the wide open atrium space that is missing in most recent construction.
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Date of stay: July 2021
Rooms
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1 Helpful vote
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Response from Cristina Quintero, Marketing at JW Marriott Hotel Quito
Responded Aug 4, 2021
Dear Florid-Traveler-888, Thank you for choosing JW Marriott Quito for your stay in the city. We make sure that our guests feel safe when staying in the hotel, which is why all safety and sanitary precautions are in effect without exception throughout all our facilities and restaurants. Additionally, our staff is proactive and always willing to help our guests in order to make them feel at home. We're glad that you enjoyed your stay and that you felt safe and taken care of when it came to your stay at the hotel. We hope that you can visit us again soon so that you can enjoy the fresh roses we put on display every day again!
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Matthew R wrote a review Jun 2021
Columbia, Maryland162 contributions157 helpful votes
I recently spent four nights at the JW Marriott Quito. It wasn't the only hotel I stayed at during my visit to Ecuador's lovely capital city but it was definitely my favorite and I'll explain why. First, at least for now, the rates are very reasonable in relation to what you get--a very comfortable room with great customer service. The hotel recently re-opened after having been closed since October 2020 and was still at a low occupancy (which I liked--I hate being crowded!) So I was never disturbed by any noise from other guests being in the room next to me. The rooms are ample sized, with very comfortable bedding, decent quality towels and bathroom amenities as well as very importantly being IMMACULATELY clean! No stray hairs here or there as often happens in a hotel. So great job, JW Marriott on keeping your standards high. The air conditioning worked well after the first evening when I had to call for someone to come look at it--I have a feeling it was the first time the room had been used since the hotel re-opened because after that the room's air conditioning worked like a charm! The bathroom was large as well with a soaking tub and separate shower stall which I appreciated! Great water pressure and consistent temperature. The on-site restaurants were good--La Hacienda has a nice ambience and very good food to choose from. The breakfast spot, Bistro Latino, has both a buffet (didn't use) as well as a la carte menu (which I did order from--very good prices!) The hotel's employees are very, very nice from the front door team, to the reception desk, to the (especially!) the restaurant staff. Belen in La Hacienda restaurant was so kind--I had dinner there twice and she was such a great representative of wonderful Ecuadorian hospitality! They also had very good, reliable private taxi service (not in yellow cabs, but in nicer model vehicles) with very reasonable rates as well. I had Brayan and I recommend him to you too! Some folks have complained about the location--and it's true that it's not in the old town and it's not really right next to the Quicentro shopping mall area either. But it is within walking distance of El Jardin mall which I walked to but keep in mind there is very reliable private taxi services available 24/7. This hotel, even though the building is a bit older (built a little before 2000 I think) is excellently maintained, reasonably-priced, and filled with hospitality professionals. After having stayed at Casa Gangotena, Swissotel, and the Sheraton during my visit for at least one night each I'd say that the JW Marriott beats them all hands down when you factor in the price in relation to comfort and excellence of service. Will be back! Matthew
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Date of stay: June 2021
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1 Helpful vote
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Response from Cristina Quintero, Marketing at JW Marriott Hotel Quito
Responded Aug 4, 2021
Dear matthewr613, We're delighted to hear that throughout your stay in the city you enjoyed JW Marriott Quito the most. When it comes to our rates, we ensure that they're reasonable and that they go hand in hand with the service that you're receiving when you stay with us. We respect COVID policy occupancy, which is why we're currently operating at lower occupancy than usual. But, be assured that once we're able to go back to normal occupancy levels, noise levels will remain low and disturbances will still be unnoticeable to nonexistent. Furthermore, we take hygiene very seriously and are always attentive to clean and maintain our bathrooms and rooms immaculate. We apologize for the inconvenience that the air conditioning might've caused, but we're happy that it was fixed as soon as you reported it. Our restaurants have a menu that everyone can enjoy, and we're glad that you were able to enjoy both breakfast and dinner in them. All of our employees take customer service very seriously, and we're glad that Belen made you feel welcome and taken care of. Our private taxi service is also something we take seriously, as our customer's security and satisfaction is essential for a great stay at the hotel. They will be glad to take you wherever you need to go and will also provide you with tips on what to do around the city and the hotel. We hope to see you stay with us again!
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jsb wrote a review Jan 2021
Los Angeles, California7 contributions18 helpful votes
We were at the Marriott in March 2020, at the beginning of the Covid pandemic. We planned to stay for two nights before a cruise. We checked in at around midnight - service was very friendly and helpful. Breakfast the next morning was excellent. We spent the day sight-seeing, and bit by bit, more of the city was getting shut down by the government. When we arrived back at our hotel, we learned our cruise was cancelled. I was alone in the country with my 12 year old daughter. The cruise line was no help getting me hope at all, and the phone lines to my airline were jammed. The hotel staff was extremely patient and helpful, helped me arrange a car to the airline's nearby office, and booked me a car service to the airport. They did not charge me for my second night. Honestly, the several hours between learning the trip was cancelled and getting on the plane home was a bit of a blur. I wish I could remember the names of the people who helped me. But I do remember the staff going above and beyond to help us get home. They didn't have to refund my second night - but they did. They were compassionate and caring and that is what I remember, more than anything else. We plan to stay there again when we are able to take our cruise.
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Date of stay: March 2020
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2 Helpful votes
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Response from Cristina Quintero, Marketing at JW Marriott Hotel Quito
Responded Aug 4, 2021
Dear jenberman123, We're happy to hear that, although you faced some adversities due to the Covid pandemic, the hotel staff was able to make all accommodations for you and your daughter to ensure that you were getting the best service possible while you waited to go back home. Our staff is trained to be able to help our guests in any possible situation, so we're more than glad that they were able to help you in making all arrangements, so you could get back home. It's okay if you don't remember the names of the people who helped you, we're always here to help and don't expect to get anything back in retribution other than you staying in the hotel once again. We hope that once you're finally able to go on your cruise, you can stay with us again!
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PRICE RANGE
$148 - $264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott quito, marriott hotel quito, marriott quito, quito marriott
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
257
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Frequently Asked Questions about JW Marriott Hotel Quito
Which popular attractions are close to JW Marriott Hotel Quito?
Nearby attractions include Museo Etnohistorico de Artesanias del Ecuador Mindalae (0.2 miles), Mr. Joy (0.2 miles), and Coctiki (0.3 miles).
What are some of the property amenities at JW Marriott Hotel Quito?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Quito?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Quito?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Quito?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Quito?
Conveniently located restaurants include Sher E Punjab Rincon de la India, The rib Co., and La Casa de mi Abuela.
Are there opportunities to exercise at JW Marriott Hotel Quito?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Quito have an airport shuttle?
Yes, JW Marriott Hotel Quito offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Quito?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Quito offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Quito?
The staff speaks multiple languages, including English and Spanish.