If you are interested in staying in the historic area of Quito, this is a phenomenal hotel with all the possible luxurious and amenities. It is huge with extremely large rooms with marble and decorative wood. The front desk is there for all needs and services. It has has a great club lounge for Elite Bonvoy members. Easy walking distance to many shops and restaurants.
Stated 3 nights pre Galapagos Cruise in room 811, and one night room 735 on return. Very spacious and well appointed. Excellent internet which we needed for work. Beautiful hotel overall with great meal choices, beautiful pool area. Service was first rate from checkin to arranging private drivers and tours. Special kudos to Fabian at the front desk who tracked down my misplaced cellphone for me on Aeromexico and arranged a reuniting. Truly service above and beyond and a bit of a lifesaver as we are mobile dependent these days. As good as any Marriott we have stayed in and at a very good price. All staff spoke good English (good since our Spanish sucks).
Fantastic, very well maintained and staffed hotel. The lobby is amazing! Everyone there was always so positive! I only got to experience 2 of the restaurants but both were very good including the breakfast buffet, which was quite the selection.
We spent 2 nights at the JW Quito while exploring the city. The hotel is absolutely beautiful, nice size rooms with great beds and large bathroom with a tub. The whole staff is extremely polite. We loved coming back from our outings in the afternoon to ice cream by the reception desk (always a local fruit). The pool and the gym are modern and clean (and work 24 hours). The hotel is close to a mall (El Jardin) and to everywhere we went around the city - we took Ubers because we were told it is not safe to walk at night. I do have to make special note of the Guest Relations and Executive Lounge team. The lunge is in the 9th floor and has a beautiful view of the city. They serve a good breakfast and have appetizers every day around 5:30 pm (including weekends) in addition to being well stocked with juices, beers, sodas and water and having a great coffee machine. As a Bonvoy Elite member I was contacted prior to arrival, and I mentioned that it was my daughter's bday. They went above and beyond and had a nice card with a beautiful cake waiting for us at the room. Special thanks to Paulina Burneo and Alejandra Sume. …
This hotel is well centered in Quito, not too far from the old city. The service was very good and dining room has a nice buffet breakfast and lunch. The rooms were a good size and bed was comfortable. The bathroom was comfortable, too. Also, the lobby was attractive.
Fabulous in every way! The staff is fantastic from servers to reception to housekeeping. The rooms are very comfy and the breakfast is delicious! We were only there for a short pre cruise stay but I would go back in a heartbeat. We also had an amazing dinner in the South American restaurant. I will write a separate review
we have travelled widely world wide and this is one of the finest hotels. The front lobby is spacious , the tallest foyer with many skylights and the roses displayed were just amazing .Not surprisingly Quito being the city of roses, The rooms were spacious and comfortable with soft mattresses and a spacious washroom. We had dinner at the Botanica restaurant and the Octopus served was the best ever. There was some delay is service and the staff were so apologetic and served us complimentary chocolates with cognac which was thoughtful and appreciated whereas many restaurants will never do this. The gym staff were excellent and there was enough equipment.. The front desk staff were always smiling,helpful and providing towels and the fruit stand was great. We also visited the side cafe in market square where you can have a quick lunch with a delicious soup, We attended a medical conference and the rooms were spacious with excellent audio/visual aids . if you want to get some fast food the McDonalds is 05 minutes walk turning left from the front entrance and there is a liquor store another 03 minutes away. The Quito botanical gardens is a place to visit a 20 minute walk to the right on Amazonia drive and entrance is UDS 4.00. There is a daily crafts market 30 minutes walk on Amazonia drive turning left off the front entrance and we felt good buying items such as Alpaca scarfs made from local materials from the poor vendors who were so appreciative, This walk goes past various stores and we saw many locals and office workers walking by. if you need to visit a modern mall with various food outlets it is on the way to the gardens about a 15 minute walk and you go past it on your right. We picked up a nice Chinese take out. All staff were excellent , polite and fluent in English. Special mention of Conrad,the ubiquitous doorman whose majestic tall presence was impressive and he helped us with our luggage always with a smile. The front desk staff were super efficient always smiling and willing to help and special mention of Daniella. At the Botanica restaurant all staff were friendly,efficient and special mention of Xavier and Fernando,The gym staff were all great and special mention of Adrianna, Do not forget to visit the back garden with the nicest layout,flowers and can relax with a drink. if we ever visit Quito we will certainly stay at this hotel where we stayed in Mid October 2022.…
We stayed in Dec 2019, with Celebrity cruises prior to our Galapagos cruise. lovely hotel with security. Beautiful roses filled the lobby. our room was very comfortable and elegant. The breakfast buffet was excellent many choice.
Had a great experience at the JW Marriott in Quito. Room was spacious and the service was impeccable. Dealt with some special requests to the guest relations team and they were super helpful. A special thank you to Ayquel for her help. Also, had great service from Paola in the bar. Can't wait to go back.
My family and I stayed here for 2 nights before our trip to Galápagos. I contacted Concierge via email in advance of our trip and they (Fernando & Alejandra) were super helpful in arranging dinner reservations for our 2 nights. While the hotel looks a bit aged and needs some refurb, the staff, from bell men to front desk to exec lounge to restaurants, are all incredible friendly and helpful. Breakfast quality was very good as was the variety. A good choice for your stay in Quito