Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Visit Quito, Ecuador in style when you stay at JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Get to Galapagos Islands and Santo Domingo's Church easily from our Quito hotel. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The JW Marriott Hotel Quito receives high marks for its ample amenities, including well-furnished rooms and a praised breakfast buffet. While guests are enamored with the hotel's cleanliness and sophisticated atmosphere, accented by elegant floral arrangements, a few find the background music intrusive.
The service is generally lauded for being responsive, despite occasional lapses, and many guests feel the hotel provides good value, though some consider the buffet a tad expensive. The rooms are celebrated for their space and comfort, and the hotel's location is appreciated for its accessibility to Old Town attractions.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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We stayed at the hotel for five nights in November: two nights before a cruise and three nights after a cruise in the Galapagos. It’s a beautiful facility and it exceeded our expectations. The staff was very helpful.
The hotel staff advised us not to drink the water in the room. However, they provided bottled water in our room and they have a “water station” in the lobby. More bottled water is available in the restaurant during breakfast.
The room was comfortable. Only minor issues: the comforter on the bed was too heavy and ALL the light switches have an embedded LED. On request, housekeeping removed the comforter and provided a light blanket. I couldn’t find a way to cover the light switches - I thought about using tape. I sat the clock on the floor and covered it with a towel.
We ate all our meals in the hotel. For evening meals, we ate in the bar. If we return to Quito, I plan to stay at the JW Marriott.
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Date of stay: November 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This lovely Marriott is truly five star in every way, with impeccable service from the moment we arrived. Even arriving at midnight, a doorman, concierge and several desk clerks were there to greet us, all smartly dressed, and with a long stem welcome rose no less. The rooms were impeccably clean, as was the entire property. Beds were comfortable, shower pressure was good and plenty of towels were provided. There were many small but nice touches, such as plentiful complimentary bath items, cookies on the pillows and small gifts. Staff was all professional and efficient. We had lounge access, which included a nice breakfast each day, along with coffee and cold drinks anytime. Everyone was friendly and helpful throughout our stay. The staff all wore colors which matched the fresh roses in the lobby.
We did walk a bit in the area, but it wasn't really recommended. It wasn't terribly busy, but security was visible, so it didn't feel unsafe. Still, it's probably wiser to take a cab. There are hotel cabs always parked outside or you can walk to the road and get one anytime, they are plentiful and cheap. This location is not far from the Old Town, Teleferico and other attractions.
The value for your money here cannot be beat. It is such an affordable luxury property; you won't be disappointed!
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Date of stay: March 2024
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Trip type: Traveled as a couple
Room Tip:Â The hotel cab has a $45 flat fee to the airport. If you ask the concierge, they can arrange a cab...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JW Marriott's are meant to be a 'classic luxury' brand of Marriott. Before it became dozens of brands, the JW was the torch bearer of the founders vision. The hotel is, to be honest, an ugly almost brutalist building, recognisable even from the top of Quito's cable car. Inside it's a reassuring slice of Americana, tacky decor, fresh flowers and piped piano music from dawn to late. There are a couple of fancy restaurants where a meal for 2 costs more than an Ecuadorian earns in a month. There are lots of people passing through on their way to the Galapagos (Quito, while pretty sketchy is much safer than second city Guayaquil, where Galapagos flights often connect). The breakfast buffet, if included, is great and they are generous with bottled water. Bonvoy Gold elite status was recognised with a dumb badge. Some fruit or welcome drink would have been better and less wasteful. There is a good gym and even a decent massage from Sara in the spa. There is a good dining scene in the area, would recommend Somos and Cire Capital, a few dollars Uber away (don't use local street taxis). The location is a decent walk to some folk markets and the old town, which is of some considerable virtue, about 45 mins pleasant enough walk way. It better than staying at the exorbitantly priced Casa Gangotena, which really does feel comfortable to be outside of at night. The rooms are Mariott standard, nothing special but everything functional. Don't expect views. A good hotel for a short stop over in a city deserving of at best a couple of days visit.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk is close to useless. Confused about check in, did not explain the billing options and unable to deliver the final bill either directly or by emails as promised when checking out. No action in spite of phone calls requesting the bill. I had to get a colleague to go there to collect it. 4.5 stars - no way? Pool was closed but the room rate was the same. The hotel location is close to nothing interesting to see in Quito and at least 45 min from the airport. Traffic is frequently ridiculous. Hotel features including the room rate are overpriced. Food is overpriced and average quality. Room service was inconsistent - they have an ordering app but insist on phoning to verify. Seems like overkill. Do not disturb means nothing. Still knock and ask several times if you want room cleaning, then if you say no - a phone call. A noisy, intrusive and unenjoyable experience. Peace and quiet is not possible. I will look for an alternative next visit. Several hotels close to the airport make more sense both for price and location.
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Date of stay: February 2025
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded 2 weeks ago
Dear Guest, We would like to extend our sincerest apologies for the inconvenience you experienced during your stay with us. Although our hotel's location is generally appreciated by the majority of our guests, we understand that it did not meet your expectations. Regarding the pool area, we are currently undergoing maintenance to enhance our commitment to providing exceptional service. We appreciate your feedback on the room service process and will thoroughly review it to identify areas for improvement. During your stay, there was a holiday period during which guests had the option to opt for a value-added tax (VAT) discount. We acknowledge that this process may potentially causing confusion. We will ensure that such options are clearly communicated in the future. We take all your comments seriously and are committed to improving our services, including enhancing room service consistency and respecting guests' privacy preferences. Thank you sincerely for your feedback. We hope to have the opportunity to serve you better in the future. Best regards, Edison RiofrĂo Guest Relations Manager
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Stayed two nights as part of a pre-cruise air package organised by Silverseas. The door staff and reception were excellent, very welcoming and efficient and the checkin process smooth. We had a deluxe room which was a good size/amenity and view of the Volcano, but being in level three you could hear the noise from the restaurant/disco in the forecourt areas, which thankfully stopped at 10pm. On the upside, we had a window that opened.
On the first evening, we had eaten at lunchtime, so looked for a light meal, the only availability being the lobby bar which wasn’t great, especially with fairly loud music.
On the bright side food wise, there is an excellent cafe in the adjoining shopping arcade and the specialist restaurant, Botanica, offered an excellent Ecuadorian menu, the food was excellent but the service from the kitchen very slow.
Breakfast was an excellent buffet and egg station etc.
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Date of stay: January 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel Quito receives praise for its abundance of luxury amenities, including a sumptuous breakfast buffet and a state-of-the-art spa and gym. Its charming atmosphere is accentuated by elegant floral arrangements and offers tranquil spaces for guests to relax. While the spacious rooms with plush bedding are much appreciated, some guests have noted occasional lapses in cleanliness. Exemplary service, with staff who often go the extra mile, enhances the hotel's value, which guests consider variable. Located near the old town, its location is considered convenient, although some suggest taxis for optimal access.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Â Excelente
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at JW Marriott Quito for 2 nights after our Galapagos tour.
Hotel is located in a quiet and safe neighbourhood, famous Nuema restaurant is located 15mins away. Middle Of the world can be reached by taxi in 40mins and historic city centre is 20mins away.
From the minute we stepped into the hotel lobby, we knew it would be a great stay.
We were warmly greeted, with our Bonvoy status acknowledged and an upgrade confirmed. All facilities (including executive lounge) were explained and we were promptly taken to our room.
Our room on executive floor was spacious with lovely city views and great bathroom amenities.
Executive lounge was on a 9th floor and served breakfast, grab and go during the day and warm food with drinks from 5.30pm
Breakfast was served in the main restaurant and it was a great selection of cook to order dishes, bread, fruit and freshly squeezed juices.
Service throughout the hotel as exceptional and nothing was too much to ask.
If you’re thinking of booking JW Marriott, don’t hesitate, it’s a great place to stay
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
High quality, luxury, international standard hotel of the type you would expect from a chain like Marriott. The room was very clean and comfortable and the bathroom had a separate shower and a large bath tub - which is lovely for relaxing when you have had a long journey (and too many hotels now are replacing them with showers only). The staff were all extremely helpful,pleasant and professional. We had a room service meal late on the first night which was quite poor but the second evening we had a very good meal in the Hacienda Restaurant. Breakfast was also good - (I just wish they wouldn’t keep pancakes, waffles and French toast warm for so long that they go dry!) The only thing we didn’t like about the hotel was it’s location, as we like to walk to places rather than rely on taxis. The only place nearby is the Botanic Gardens (worth a visit), otherwise it is a taxi ride to the old town and other sites of Quito.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded Mar 21, 2023
Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Guest Relations Manager
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We stayed at this hotel multiple times returning here from our adventures in Galapagos and then around the Quito area. The hotel is well appointed and the staff are very customer focused and service is excellent.
Check in was friendly and efficient. Our room was upgraded to an executive room. It had the usual room amenities expected for a JW Marriott including the most comfortable signature Marriott bed. The bathroom was very large with a soaker tub and huge separate shower room.
Breakfast was included for our stay and served in the Bistro which opened out to the beautiful gardens and free form pool area. It was buffet style except with covid protocols the staff insisted in serving and putting items on the plate. During busy times this could be a bit annoying as one would have to wait for a staff member to be available. Good quality and selection was excellent.
There was a bar and sushi lounge on the main floor. They had a small menu and a separate sushi menu. The sushi was tasty but I found both times I had it that the rice was a bit tough. Again service was excellent.
The other restaurant- the Hacienda- is open for dinner and if you get a chance I suggest eating there. The food was excellent and presented artfully.
The JW Marriott is not an Ecuadorian experience but it is a great place to stay with helpful staff who really know what customer service is all about.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed twice at this property - once for three nights and once for six nights. In both occasions, we had a room overlooking the pool area, which is the more quiet side from an outside street noise level perspective. The room itself and the bathroom were spacious, let you feel at ease right away and room cleaning was very good and consistent. The breakfast buffet offered a wide selection of all types of food, juices and so forth. We also enjoyed taking a swim from time to time in the pool to relax. Last but not least staff was very helpful, service oriented and the private transportation drivers did a good job as well.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded Dec 12, 2022
Dear Guest On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the JW Marriott Hotel Quito. It's always encouraging to hear positive feedback, particularly when it comes from those who matter most: you! We are proud to know that we are providing an excellent service to all our guests. Your comments have been shared with the entire hotel team, as an incentive to continue providing excellent experiences to our guests and clients. Thank you for staying at JW Marriott Quito, we hope you choose to create more memories with us each time you visit our city. Best regards Guest Relations Manager
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The hotel will charge you MUCH more than a taxi or Uber. I took a regular cab from the airport and it was $25. When I was leaving I asked the cost at Marriott it was $45!!!!! I took an Uber back to the airport - it was $30!!!! I was furious!
San Diego, California293 contributions11 helpful votes
I do not have a specific hotel email. If you look on their website you will find a generic email address.
This is the best hotel in Quito and 45 minutes from the airport.
There are more places to choose from in the Quito area.
PRICE RANGE
$182 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott quito, marriott hotel quito, marriott quito, quito marriott
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
257
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about JW Marriott Hotel Quito
Which popular attractions are close to JW Marriott Hotel Quito?
Nearby attractions include Biking Dutchman (0.2 miles), Museo Etnohistorico de Artesanias del Ecuador Mindalae (0.2 miles), and TransMagic (0.2 miles).
