JW Marriott Hotel Quito
Avenida Orellana 1172 y Avenida Amazonas, Quito 170150 Ecuador
Enter dates to see prices
Full view
View all photos (1,176)1,176
Room & Suite (241)
Dining (124)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Hotel direct offer!Unlock Member Rates!
About
#21 of 204 hotels in Quito
Location
4.4
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
Visit Quito, Ecuador in style when you stay at JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Get to Galapagos Islands and Santo Domingo's Church easily from our Quito hotel. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids pool
Airport transportation
Business Center with Internet Access
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Radio
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Location
86Good for walkers
Grade: 86 out of 100
73Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Avenida Orellana 1172 y Avenida Amazonas, Quito 170150 Ecuador
Getting there
Rental CarsSee rental cars from $20/day
2187Reviews161Q+A100Room tips
Reviews
Traveler rating
- 1,383
- 594
- 152
- 36
- 22
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
Amazing stay at our first time in Ecuador. Very nice and luxury stay, based on the wunderful staff and awsome hotel condition. We received a suite upgrade based on our membership. The staff is incredible friendly and did spend so much care doing our 6 day stay. The pool and garden area is wonderful maintained and a peaceful place to relax. We traveled with our young daughter and she received a JW painting book and all love by the staff. Perfect breakfast with too many dedicated indulging options. The waiter remembered out drinks wishes from the second day. Great pool service and evening dinner. Hidden from me, my wife arranged an unforgettable birthday dinner at a Relais Chateaux restaurant through the concierge for us. There is a sauna and whirlpool inside, but the outside weather in May was always good enough for us while we were at the hotel. The executive lounge is huge; staff - again -ultimately friendly and we enjoyed being there in the early evening. They even have games to play to shortcut jet lag. The food is "on par" with Asian Marriott hotel lounges. Special thanks to Alejandra S. who made or experience special every day. Great hotel to start any adventure around Quito. I hiked two 5k mountains while the rest of the family enjoyed day trips. Thank you to everyone to create such many lifetime moments for us.…
Read more
Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Stay there, if you are on vacation in Quito. The hotel offers luxury beside being a starting...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Awesome hotel. Jumping off spot for Galapagos trips. Fantastic rooms, 1st class service, selection of places to eat. Breakfast/Lunch (Botanica), the Exchange and Racies were all excellent. Felt safe in and around the hotel. Most tours will pick you up there as well. Only watchout we had was that the hot water was HOT! So when setting up your shower or even your sink, check out the water temperature first.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Though the JW Marriott in Quito is likely a superior property relative to others in Quito, I had quite a horrible experience at the property for my five-night stay with repeated customer service nightmares after the other that I thought would be taken care of by the General Manager but was not. Prior to check-in as a Platinum Elite member, my room was confirmed upgraded to a King regular room with Volcano view with a terrace. I checked in late at night (11pm or so) on a foggy night and the employee who checked me in put me in a city-room view that looked out over hundreds of rental cars where the terrace had no furniture, and the remainder of the view were primarily the McDonalds and the smell of grease and the Burger King. The most challenging thing was the refrigerator was not operational. I stayed in that room the first night and did not discover the above until the next day as not only was it late when I arrived, the fog obscured the view. After staying and relaxing that Sunday and ensuring I did not have any altitude acclimation issues, I discovered the defective refrigerator because the bottled water I had put in it remained at room temperature. Can you imagine, in a JW Marriott in an upgraded room, no furniture and a totally defective refrigerator?! I called down and discussed the refrigerator situation and thought, if they are going to replace the refrigerator, but not before grilling me as to my knowledge of refrigerator settings, i.e. blame the victim, blame the customer, then I thought I should request being put into the correct room. I am a heavy packer, and it is no simple feat changing rooms, and at that time, it was around 730pm. At first I was told there was no room with a volcano view, but then he found one. I had prepared my things and a valet came up the show me the room prior (I was surprised to see the terrace was furnished with table, umbrella, four chairs, and lounge, completely missing in my original room, and that was identically furnished on the terrace in the room I would eventually stay in), and the valet assisted me to move my things after I had repacked everything. Then comes the most miserable part. I came to learn the air conditioning in the room to where I was moved was fully broken. Not partially broken and not, as a lot of time would tell, fixable, fully broken and not repairable, despite what the maintenance man said before leaving the room and what the acting front desk manager said amongst all his other lies. And to come to this conclusion would take hours. And I had an early tour guide start the next morning. I called down and asked for the General Manager and was told he was not there. I asked for the Manager on Duty and was told he was monolingual Spanish-speaking, which ended up being a blatant lie. I was told this by a man who identified himself as the front desk manager on duty. During the repair issues with the maintenance person who could not fixe the A/C who absolutely was monolingual Spanish speaking and I am intermediate Spanish speaking, was his continually saying, "I cannot understand you..." when I was speaking clearly. He just did not like what I was saying. This takes us to around 930 pm, I am in a room close to 74F, the maintenance person is gone having said he fixed the A/C when in fact he had not, and finally the manager on duty, who I came to learn is the Manager of Food Services, came to my room and spoke to me in clear, perfect English. I was past frustrated and exhausted. He took a lot of time to find me another room where the A/C was working and ultimately found me one, but even then one of the two electrical outlets by the bed was 100% broken. If I did not travel with my own three-prong extension cord, I would not have been able to use my CPAP, laptop, and phone charger all at the same time at my bed. By the time this Manger left my room, it was close to 11pm and because I was over-exhausted, I was incapable of getting to sleep until past 1am. I left word for the General Manager to contact me and that never happened. The next day after returning from my full-day guided tour, I made another request for the GM and he was on his way out, but we had a meeting with another manager sitting by. She was there in part to act as a witness, but I have an objective witness, too, as we were in the lobby, a public space. We came to an agreement that I did not want to move from the defective room again because it is too stressful, but that the GM agreed to compensate my trauma of two nights by depositing Bonvoy points into my account. I just discovered that this GM, after everything, deposited 5,000 Bonvoy points with a value of $20. What a slap in the face for two nights impacted by his staff's lies and putting me through what they put me through. The assumption was I would be compensated for the two nights I was impacted. He did send me some beer and some sushi, and that was kind of him, as delivered by the Manager with whom I interacted that horrific night where I wasted some four hours, was lied to repeatedly, had to repack my belongings and unpack my belongings twice, and I am still in a defective room, and I come to receive $20 for my trouble. There are most certainly heros on the staff of this JW Marriott, but it was all ruined by the behaviors of some personnel and ultimately this General Manager who in no way, shape or form kept his word to me to make up for the horrific treatment that spanned two nights for which he said he would compensate me with Bonvoy points. As a result, this is what the General Manager gets: a review that focuses not on a glowing review wrote to the 9th floor Executive Lounge staff just prior to the moving fiasco, but one that focuses on being put into the wrong room originally, being put into a defective room that could not be repaired and the object of lie after lie by a manager who said the Food Service manager did not speak English, the waste of so much time, and ultimately the broken promises this GM made to me to compensate me appropriately when in fact he slaps me in the face.…
Read more
Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Our stay was FANTASTIC the service was top notch, the food OUTSTADING. We ate at both the Botanical Room and their upscale Roots-yum!! Our room not only was very comfortable but they also included bath salts for the LARGE bathtub! We had no problem with the fact we speak no Spanish, the staff was well versed in english. When I was suffering from fire ant bites after a hike, they brought up some topical itch relief for me. REALLY a FABULOUS experience.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Really relaxing and you won't feel a need to leave...great pool, bar, casual eating or...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded 4 weeks ago
Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us. It was a pleasure for us to have you as our guest and we hope to see you again soon, do not forget that JW Marriott Quito will always be your home away from home. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was a pleasure for all of us to have you as our guest. We hope to welcome you again soon. Best Regards Guest Relations Manager JW Marriott Quito
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff were all friendly, and very helpful, from the doorman, bellboys, front desk staff, to the restaurants and housekeeping. Top notch service and comfort. We had double beds, which were a bit snug for two people, but were otherwise comfortable, with soft bedding and pillows - just the thing after a long day's travels. The bathroom is huge, with separate shower and soaking tub, water closet, and roomy vanity. Plenty of convenient outlets, to charge devices - no direct USB ports, though. Breakfast buffet included, with so many choices. It was a slimmed down version for a very early start one day (before 6am), but there was still plenty to start the day.
Read more
Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded May 2, 2023
Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us. It was a pleasure for us to have you as our guest and we hope to see you again soon, do not forget that JW Marriott Quito will always be your home away from home. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best Regards Guest Relations Manager JW Marriott Quito
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We wanted to see a little bit of Quito on our overnight so we used this as our base as the restaurant seemed excellent and both were. We were too tired and had a headache so didn’t wander out but the hotel is lovely. Excellent almond croissants for breakfast
Read more
Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded May 2, 2023
Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us. It was a pleasure for us to have you as our guest and we hope to see you again soon, do not forget that JW Marriott Quito will always be your home away from home. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best Regards Guest Relations Manager JW Marriott Quito
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel needs more competition. While the rooms are clean and comfortable and the breakfast good, it is not good enough that nobody answers the phone from your room. We waited 15 minutes for room service and finally had to go to the reception to order. There had been a delay the day before as well. The hotel and the adjoining arcades are dated and need a face lift but I recommend investors just build a new hotel to capture the Galapagos market which this hotel seems to have a monopoly on!!
Read more
Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded Apr 30, 2023
Dear Guest On behalf of all of us at the Hotel, I want to thank you for taking the time and helping us with your comments about your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for not meeting your expectations on this occasion. Our commitment is that all our guests experience a relaxing and peaceful stay. Your valuable comments help us identify areas of opportunity so that we can take the necessary corrective measures and improve the experience of our guests. Your comments have been shared with our Front Desk Manager, so that the necessary corrective measures are taken and that situations like this do not arise again. We are committed to providing an exceptional experience and we are always thinking of creative ways to exceed the expectations of our guests and clients. Once again, thank you for your valuable comments and we hope you give us the opportunity to serve you again and provide you with the 10/10 service that characterizes us and that each of our guests deserves. Best Regards Guest Relations Manager JW Marriott Quito
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been to many Marriott hotels around the world, and this one ranks right up there with the best of them. The staff is extremely well trained and very welcoming. Each and every person we met was ready to help us with a smile. If your visit to Ecuador is only a few days, this is the place to stay as it offers a convenient location to other destinations. There are numerous on-site restaurants that are all outstanding in their own way. Highly recommended.
Read more
Date of stay: April 2023Trip type: Traveled as a couple
Room Tip: Don’t be afraid to try on-site restaurants
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded Apr 29, 2023
Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us. It was a pleasure for us to have you as our guest and we hope to see you again soon, do not forget that JW Marriott Quito will always be your home away from home. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best Regards Guest Relations Manager JW Marriott Quito
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We ate in the Botanica restaurant for buffet breakfast and a la carte dinner. The food and service was amazing - 5 star. We also ate in the South American restaurant Raices. Michelle our server was great. It was fine dining at it's best. The food was a feast for all of the senses. A gourmet delight - a must to be experienced when visiting Quito.
Read more
Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded Apr 26, 2023
Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us. It was a pleasure for us to have you as our guest and we hope to see you again soon, do not forget that JW Marriott Quito will always be your home away from home. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best Regards Guest Relations Manager JW Marriott Quito
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here three night after our tour to the Galápagos Islands. It made for a great base for exploring the city as well as for day trips to other near by areas of Ecuador. We did an E-bike tour of Quito from this location. The MIndo Valley was also an easy day trip. The JW Marriott is very clean and comfortable. Staff was wonderful! Especially Ivan at the front door and Fabian in the Lounge were friendly, professional and great in recommendations and making us feel welcomed to their hotel and country! We'd stay here again in a heart beat!
Read more
Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: A room on the club level floors 8,9 and 10 get excess to the executive launge and is worth the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Hotel Quito
Responded Apr 24, 2023
Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your great experience here with us. It was a pleasure for us to have you as our guest and we hope to see you again soon, do not forget that JW Marriott Quito will always be your home away from home. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best Regards Guest Relations Manager JW Marriott Quito
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$161 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott quito, marriott hotel quito, marriott quito, quito marriott
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
257
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingJW MARRIOTT HOTEL QUITO $143 ($̶1̶9̶7̶) - Updated 2023 Prices & Reviews - Ecuador
Frequently Asked Questions about JW Marriott Hotel Quito
Which popular attractions are close to JW Marriott Hotel Quito?
Nearby attractions include Museo Etnohistorico de Artesanias del Ecuador Mindalae (0.2 miles), Mr. Joy (0.2 miles), and Coctiki (0.3 miles).
What are some of the property amenities at JW Marriott Hotel Quito?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Quito?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Quito?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Quito?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Quito?
Conveniently located restaurants include Sher E Punjab Rincon de la India, The rib Co., and La Casa de mi Abuela.
Are there opportunities to exercise at JW Marriott Hotel Quito?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Quito have airport transportation?
Yes, JW Marriott Hotel Quito offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Quito?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Quito offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Quito?
The staff speaks multiple languages, including English and Spanish.