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JW Marriott Hotel Quito

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Av. Orellana 1172 y Amazonas, Quito, Ecuador
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JW Marriott Hotel Quito
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1,170 Reviews from our TripAdvisor Community

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POS, Trinidad and Tobago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

The room and reception was excellent, this is what you expect from Marriott. so the good stuff first - 1. Excellent breakfast, the staff was so friendly and receptive. 2. Surrounding was well kept and so was the room. 3. Would like to commend Isabella for her prompt service and attention, also Fernando at breakfast. The not so good stuff... More 

Helpful?
Thank Sonny J
Glendale, CA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a great hotel with very efficient and very friendly staff. Their rooms, restaurants and breakfast buffet are pretty much the same as the Marriott Hotels in the United States and other countries. The hotel is a little far from Quito's historical center, but a taxi charges about $5 to take you there. Or, you can order a car... More 

Helpful?
Thank ArmoVacationer
Burlington, Canada
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stay in JW Marriott in Quito as a pre Galapagos cruise package. The moment we entered the lobby , we were in Heaven. Rose arrangements and art pieces displayed made you think you are in the art gallery. Staff was genuinely happy to assist and help with any requests. Rooms are very well appointed and the amenities in the... More 

Helpful?
Thank TCork2014
Indiana
Level Contributor
11 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This was a great hotel to stay at and the location was perfect. Rooms were large and clean, and the lobby was stunning. The breakfast buffet was very well stocked with just about every kind of breakfast food and fruit you could imagine. I would recommend staying here if you are in Ecuador.

Helpful?
Thank Daniel L
Cleveland, Oh
Level Contributor
936 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is may favored hotel in Quito and I have used as a base for over ten times over the years. The location is ideal, in the new area of Quito with services, shopping and the best restaurants. It is near the tunnel to the new airport and the old city is 15 min by taxi and 20 by public... More 

Helpful?
Thank marcopolo111
Grays
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Beautiful, large hotel well placed. Large comfortable room, with great views. Picky bits: Although large double room only one easy chair and one case stand although there was room for two of each which would have been better. Unfortunately the food was very poor, recommend eating out rather that in the restaurant. Breakfast was fine, plenty of choice and well... More 

Helpful?
Thank R P
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The very first impression is a great foyer, wide space, thousand roses around. Smiled and very kind staff welcome you. The room is very well furnished, modern and comfortable. As an European traveler I had chance to taste very nice and exotic fruits.

Helpful?
Thank MetodiB
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Quite good hotel, well located according to my business travel need. At check in I was offered to upgrate room, for a fee which proved to be well worth (at least, if you plan to spend good time at the hotel), so you have access to business lounge, renovated room and more benefits. The staff was very attentive, and assisted... More 

Helpful?
Thank Max S
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Max S, Thank you for your nice comments. We are glad that your stay was so great and that our staff went above and beyond for you. It is so great that you upgraded your room, it is really worth it because you have access to our newly renovated Executive Lounge, which includes breakfast, grab & go snacks, hors-d'oeuvre,... More 

Santa Barbara, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Great rooms, Wonderful Club lounge. The transport desk takes care of all your airport transport needs (including future airport pickups). One of the restaurant/bars is open until 11 for late arrivals. Business office is very helpful with recommendations. Excellent beds and showers. WiFi a bit slow if you get far away from the elevators, but worth it to avoid the... More 

Helpful?
1 Thank Robert W
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Robert W, Thank you!! We are so happy to know your stay was up to your expectations and that you enjoyed our newly renovated rooms, Executive Lounge, restaurants, and Business Center service. We are glad you mention our Executive Lounge; did you have the opportunity to see Cotopaxi from there? We have a magical view, which gets even nicer... More 

atlanta
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Well it took me over an hour to check in. The front desk clerk was lost, I had to redo my reservation twice. the manager was not much help either. The rate changed several times as well.. Depending on how you looked on line ..

Helpful?
1 Thank mike30309
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear mike30309, We apologize for the inconvenience you experienced during the check in at our hotel, we have taken immediate corrective actions for future guests' smooth arrival. Nevertheless, we hope you had a wonderful time in Quito and we appreciate your recommendation. We invite you to please come back soon so we can demonstrate the real five star service our... More 

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