We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Bolivar OE 6-41 and Cuenca St., Quito 170150 Ecuador
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Get a FREE upgrade
$452
View Deal
Hotels.com
Orbitz.com
Travelocity
Expedia.com$452
Booking.com
View all 11 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (652)
360
Panoramas (21)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 170 hotels in Quito
Location
Cleanliness
Service
Value
Travelers' Choice
Situated in a newly-restored historic mansion overlooking Plaza San Francisco, the three-story Casa Gangotena harbours 31 rooms, a showcase of eye-catching style, contemporary design, antiques, fine furnishings, modern technologies and quintessential comfort.
Read more
Room & Suite (299)299
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Free breakfast
Patio
Walking tours
Highchairs available
Airport transportation
Business Center with Internet Access
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Full body massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Classic
Languages Spoken
English, Spanish
Hotel links
Special Offer:Get a FREE upgrade
900Reviews8Q+A100Room tips
Traveler rating
  • 808
  • 67
  • 16
  • 2
  • 7
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
jennyseinert wrote a review Apr 2020
Wheeling, West Virginia275 contributions94 helpful votes
Hotel's Favorite
I took my son and daughter-in-law & 3 grandchildren to Quito , the Galápagos Islands, and Mashpi. We were there for 3 nights the 1st week of March before the pandemic became so widespread. I’m writing this because we loved this hotel any the staff was so fantastic that if travel becomes possible again, I would go back in a heartbeat. We arrived close to midnight and were greeted with juice. When we went to our rooms, one of the staff came by to see if we would like sandwiches as it was so late . They were wonderful; unfortunately the children fell asleep and missed theirs. The service sets this apart—it’s what I call “old school” throughout. Breakfasts were excellent and the day we left for Mashpi, we were running late,so I was able to pack a box. We are dinner there 2 nights because we really were too tired to go out. The food and service were outstanding and there was a nice wine list. We didn’t get to use the rooftop bar because of the rain but the view was wonderful. The downstairs bar had interesting drinks and we were given complimentary drink tickets. Fruit and desserts were in the rooms. Thought the beds were especially comfortable. People were so kind. I am hoping that all of you and your families are safe and healthy and when this madness ends, people will be able to enjoy your wonderful hotel again.
Read more
Date of stay: March 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Share
Response from Customer Relationship Manager, Promocionar at Casa Gangotena
Responded Apr 16, 2020
Dear Jenny, There's nothing quite like a completely satisfying experience when visiting a fascinating destination. We are very glad to hear that you enjoyed your stay with us. We pride ourselves on providing remarkable accommodations, food, spaces, and service. Whether in our boutique hotel or on one of our guest-exclusive activities in the immediate vicinity of Casa Gangotena, we aim to make your moments as memorable as possible. Thank you so much for your kind words and your concern, we're well and safe. We hope you and your loved ones are safe too. Kindest Regards, Casa Gangotena
Read more
JonathonCuff wrote a review Mar 2020
156 contributions43 helpful votes
+1
We were here, supposedly, for one night prior to going to elsewhere and then returning here for 2 further nights prior to returning to the UK. However COVID19 had different ideas and we only got the first night. But we would quite liked to have been quarantined here thank you - sadly not to be. Reached via a taxi from the airport - and it's a 40-60 minute drive depending on traffic. Situated in the old town - means it's still got genuine people and some real character about it - you do wonder quite where you are going until the front glass door is opened to welcome you. I read somewhere that this is rated as the 6th best Hotel in the world. I've no idea if that's representative or not but we were blown away by our short time here. Staff 'appear' from who knows where - by this I mean service is superb and all but invisible. We had a luxury room, no real view but probably one of the largest rooms and bearing in mind this was a private residence in an earlier life. Beds - lovely linen, nice balance for the mattress. En-suite bigger than some Hotel rooms I've stayed in and everything nice and light. On our way to the Hotel we'd been advised NOT to go out into the Old Town but if we did to make sure we left cameras, phones and any money we didn't need in the Hotel. Spooked a little we didn't go out that evening but we did decide to venture out the next morning. At no time did I feel threatened or uneasy but this was helped in no small part by the proliferation of police / security guards and I do mean they were thick on the ground. At no time were you probably more than 50yds from someone who looked like they were alert and prepared to act. Huge tick. One thing to mention here is the flowers in the Hotel especially the reception area. Simply jaw dropping. We were sorry to leave without the opportunity to stay longer but closed borders and governmental directives dictated we get home - so we left and were lucky enough to get on a plane home. However, if we do go back to finish the holiday so cruelly cut short - this will be on our must see / stay list. Hugely recommended.
Read more
Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: Get down early for breakfast - the juices are to die for.
See more room tips
Helpful
Share
Response from Customer Relationship Manager, Promocionar at Casa Gangotena
Responded Apr 3, 2020
Dear JonathonCuff Thank you for your kind words about our hotel and your room accommodations. We always enjoy hearing from our guests, especially when they've had a memorable and enjoyable stay. We aim to provide the most comfortable beds and linens, the most elegant decor, and the most relaxing space possible. We believe your visit to Quito should be memorable and relaxing. It's nice to hear that we were able to do our part to make your experience a good one. We're sorry that your stay was shortened, we'll be very happy to have you once again if you ever decide to come back to Quito. Thank you for your words, we hope you and your love ones are safe Kindest Regards, Casa Gangotena
Read more
smoozer48 wrote a review Mar 2020
Nipomo, California4 contributions
Casa Gangotena is an extraordinary boutique hotel, with an exceptional staff. If I could give them 10 stars I would. Five stars for the amazing restoration work and décor. The 3rd floor terrace gave a wonderful view of the plaza with many seating areas to relax. Five stars for the outstanding staff. When we arrived, we were asked if we would like to have a tour of the hotel to learn it’s history. We had planned a wonderful trip for our 20th anniversary. Casa Gangotena’s thoughtful gestures made it even more special. However, after 24 hours everything changed. An unexpected trip to the hospital and the Covid-19 pandemic hit Ecuador. Casa Gangotena sent Doris with us to the hospital where she spent hours with my husband to ensure we understood everything that was happening. Neither my husband nor I speak Spanish, so this was a great relief. After being transferred to another hospital the hotel called everyday to see if there was anything they could do. When the Casa Gangotena closed due to the Covid-19, they continued to check on how we were doing. So, while our trip was not the adventure we planned, Casa Gangotena went over and above to ensure that we were safe. Given the opportunity to return, we would do so without hesitation.
Read more
Date of stay: March 2020
Value
Cleanliness
Service
Helpful
Share
Response from Customer Relationship Manager, Promocionar at Casa Gangotena
Responded Apr 12, 2020
Dear smoozer48, We are very excited to hear that you enjoyed your stay with us. It is our mission to provide a wholly satisfying and safe experience. From the smallest detail to the most unique moment, we aim to give the most attention and care that we can to everything that comprises the guest experience at Casa Gangotena. We love to hear from our guests because it is a great way to measure how we're doing and identify ways in which we can improve. So, we thank you for taking the time to share about your stay at our boutique hotel. We are sorry your adventure with us was shortened and we hope you are doing well, we will be very happy to have you once again with us and make that 20th anniversary something to remember for many years. Keep safe, we will be back. Kindest Regards, Casa Gangotena
Read more
mwafer96 wrote a review Mar 2020
Atlanta, Georgia3 contributions
Casa Gangotena is a hidden gem within Quito. The restored house is absolutely beautiful with an excellent bar, restaurant, indoor garden, and a magnificent view of Plaza San Francisco. From the moment we arrived, the service at Casa Gangotena was incredible. Staff provided welcome drinks and warm towels. We received a free upgrade with one of the best views! The room was beautiful and the beds were quite comfortable. I would highly recommend staying here!
Read more
Review collected in partnership with this hotel
Date of stay: February 2020
Helpful
Share
Response from Customer Relationship Manager, Promocionar at Casa Gangotena
Responded Apr 12, 2020
Dear mwafer96, It is really nice to hear that you had a pleasurable experience while staying with us at Casa Gangotena. Whether it was our service, our interiors or our location that impressed you the most, we're just happy that you spent some time with us and that your experience was a satisfying one. It is our goal to make your stay as comfortable and as memorable as possible. We look forward to welcoming you back to Casa Gangotena should your travels take you back through Quito in the future. Keep safe, we will back. Kindest Regards, Casa Gangotena
Read more
evelynmp2017 wrote a review Mar 2020
Houston, Texas1 contribution
We were greeted in the middle of the night with juice, a wet washcloth and excellent service. It was wonderful as tired as we were. There was not anything that I could mark them down for. The food was fabulous, the smoky old fashioned bourbon drink was a wonderful treat, the terrace was great to view the city, the security made me feel very safe and the service was perfect.
Read more
Review collected in partnership with this hotel
Date of stay: January 2020
Room Tip: The most luxurious room I have ever been in !
See more room tips
Helpful
Share
Response from Customer Relationship Manager, Promocionar at Casa Gangotena
Responded Apr 12, 2020
Dear evelynmp2017, We very much appreciate your kind words about our hotel and restaurant. It brings us much joy to know that you enjoyed the experience. Our goal is always to provide a top notch dining experience with delicious food and excellent service in a comfortable and elegant environment. We look forward to welcoming you once again. Keep safe, we will be back. Kindest Regards, Casa Gangotena
Read more
Previous
PRICE RANGE
$328 - $699 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
31
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Casa Gangotena
Which popular attractions are close to Casa Gangotena?
Nearby attractions include Casa del Alabado (0.04 miles), Iglesia y Convento de San Francisco (0.08 miles), and Quito Old Town (0.1 miles).
What are some of the property amenities at Casa Gangotena?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Casa Gangotena?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Casa Gangotena?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Gangotena?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Casa Gangotena?
Conveniently located restaurants include Casa Gangotena Restaurant, Fabiolita, and Llama Love.
Does Casa Gangotena have an airport shuttle?
Yes, Casa Gangotena offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Casa Gangotena located near the city center?
Yes, it is 0.6 miles away from the center of Quito.
Are any cleaning services offered at Casa Gangotena?
Yes, dry cleaning and laundry service are offered to guests.
Does Casa Gangotena offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Casa Gangotena?
The staff speaks multiple languages, including English and Spanish.