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About
#12 of 199 hotels in Quito
Location
4.9
Cleanliness
5.0
Service
4.9
Value
4.5
Travelers' Choice
Situated in a newly-restored historic mansion overlooking Plaza San Francisco, the three-story Casa Gangotena harbours 31 rooms, a showcase of eye-catching style, contemporary design, antiques, fine furnishings, modern technologies and quintessential comfort.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Free breakfast
Patio
Walking tours
Highchairs available
Airport transportation
Business Center with Internet Access
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Foot massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Classic
Languages Spoken
English, Spanish
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
64Restaurantswithin 0.3 miles
40Attractionswithin 0.3 miles
Contact
Bolivar Oe6-41 y Cuenca, Quito 170150 Ecuador
Getting there
Rental CarsSee rental cars from $20/day
970Reviews8Q+A100Room tips
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The rooms and layout and location of this hotel are wonderful. The hotel staff is very accommodating. The included breakfasts were good. One difficulty we had was sketchy wifi. The nice staff kept trying to help, to no avail. Also - our dining experience within the hotel was a disappointment. The food was average. Cocktails were skimpy. The atmosphere somewhat sterile. The servers were friendly. And the roses - ahhh - Ecuadorian roses! So many!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We stayed four nights in a plaza view room. The room had ornate ceiling and wall detail, marble bathroom, very comfortable king bed, and windows opening up to the plaza below. We really enjoyed having this view as there is much going on every day in the plaza. We also had fun sitting on the steps watching the pigeons, people and activity. All staff were friendly and attentive. They served a nice breakfast each day with eggs to order, one morning they had a buffet. Recommend the Cafe Quinteno which was delicious! Another highlight was a half day private city tour with Juan Carlos, who the Concierge arranged for us. Memorable time!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Customer Relationship Manager, Promocionar at Casa Gangotena
Responded Jul 7, 2022
Dear Kathy: Thank you for choosing Casa Gangotena Boutique Hotel and for taking the time to write about your experience with us. We're very grateful for your 5-star review! We are pleased to read you liked our location, and the view from your room. We aim to provide genuinely unforgettable and unique experiences, so we are thrilled to know that we exceeded your expectations. We hope you enjoyed your trip through Ecuador, and we look forward to welcoming you once again in the future. Sincerely, Francisco Baca Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I had high tea at the Gangotena after a day of sightseeing in the old city. I made the reservation after reading a favorable article. We were all a bit shocked at the Gangotena's approach to high-tea which is best described as "minimalist" despite the hefty price. High-tea consists of little more than a handful of less than tasty truly bite size savory and sweet snacks (if one can even use that term). None of the bite size offerings were particularly flavorful and a few of them were positively awful. The service was mediocre despite there being almost no other diners. The building itself and the atrium where tea is served are indeed beautiful, but management would do well to revise their understanding of high-tea.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded 3 days ago
Dear Michael: First and foremost, thank you for taking the time to bring this unfortunate series of events to our attention. Rest assured, we will use this opportunity to improve our service and renew our commitment to our guests. Please accept my sincerest apologies on behalf of Hotel Casa Gangotena. We hold ourselves to the highest standard, and we’re sorry to hear we missed the mark on this occasion. We hold our reputation as a guest-centered and professional hotel, and we will make every effort to ensure something like this does not happen again. We've addressed this with our team to improve the quality of the experiences we offer. If you ever decide to visit Quito again, I hope you give us a second chance to provide a flawless experience. We can't fix the past, but you have my commitment that we will improve our service. Sincerely, Francisco Baca Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Casa Gangotena on two different nights within a week between our travels to the Andean Cloud Forest and the Galapagos. We had two different but wonderful rooms, one in the garden overlooking the very pretty courtyard garden and fountain and one overlooking the plaza. Both had a feeling of old fashioned luxury with modern amenities. We ate in the restaurant on both evenings of our stays and the food and service was quite superb. On one of the evenings we had a 7 course tasting menu which was staggeringly good. From ceviche, stone crab and tuna to the most wonderful chicken and beef, it was a gastronomic delight. If you are planning on staying in Quito old town and your budget allows I cannot recommend this luxurious boutique hotel enough.
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Date of stay: February 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Feb 6, 2023
Dear Nick Thank you for choosing Casa Gangotena Boutique Hotel and for taking the time to write about your experience with us. We're very grateful for your 5-star review! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We aim to provide genuinely unforgettable and unique experiences, so we are thrilled to know that we exceeded your expectations. We hope you enjoyed your trip through Ecuador, and we look forward to welcoming you once again in the future. Sincerely, Francisco Baca Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about this luxury hotel is beautiful. The service was proper and check-in was efficient. Beautiful and elegant room, nice marble bathroom and bathtub with luxury toiletries. Relaxing courtyard for tea filled with orchids, soothing massage, charming wood paneled bar, very nice breakfast buffet and excellent restaurant for lunch or dinner. Enjoyed the rooftop terrace for a cocktail overlooking the lights on the square. However, their price point is a bit expensive for Quito, even for a luxury hotel. It does feel like a protected little oasis surrounded by quite a lot of activity during the day, but the old town is deserted at night and it is not safe to leave at night. But, no reason to leave at night because their restaurant is truly wonderful.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Feb 6, 2023
Dear Guest: Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We aim to provide genuinely unforgettable and unique experiences, so we are thrilled to know that we exceeded your expectations. We hope you enjoyed your trip through Ecuador, and we look forward to welcoming you once again in the future. Sincerely, Francisco Baca Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gr8 Travel Tips | Travel Blog wrote a review Jan 2023
British Columbia, Canada512 contributions1046 helpful votes
My wife and I enjoyed 2 wonderful nights stay at this beautiful luxurious historic boutique hotel in Old Town Quito. From the moment you are greeted at the door, you feel like royalty. The staff and customer service received was outstanding. The guestrooms are beautifully appointed, very large in size, lush and luxurious. Our king bed was very comfortable, along with all of the rooms fine furnishings. Our guest room and the hotel amenities offered for guests, were first class. Location of the hotel was perfect, located along popular San Francisco Square. You are within easy walking distance to many places of interest including; Museums, Historic Churches, Shopping, Restaurants and more. This historic renovated historic Mansion definitely exceeds everything a hotel of this high caliber offers and much more. Treat yourself to a touch of class. You will not be disappointed! For a more detailed review and photos, be sure to visit my travel blog. …
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Jan 9, 2023
Dear Robert: Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We aim to provide genuinely unforgettable and unique experiences, so we are thrilled to know that we exceeded your expectations. We hope you enjoyed your trip through Ecuador, and we look forward to welcoming you once again in the future. Sincerely, Francisco Baca Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We experienced numerous challenges during our four night stay. The hotel lacked basic, necessary information about local events and other pertinent details that were impacting the hotel and our stay. Twice we requested to speak to management but were told he had gone home early each time. We never saw management during our entire stay Monday -Friday. At other Relais and Château properties management is omnipresent- stopping by guests’ tables at breakfast or dinner to check in on how their stay is going. Greeting guests in the lobby, checking in at least once. But here - nothing. It is my opinion that some level of management is desperately needed to aid the front desk staff as the service failures were frustrating and bewildering, they had no clear leader. This property is revered as the nicest hotel in Quito, service should match. As a previous reviewer mentioned, the Front desk team is extremely disorganized. Unfortunately, due to the poorly managed and curiously misinformed FOH team, we had numerous inconveniences and stresses during our stay. Bianca was able to help sort out many of the headaches we encountered and I am immensely grateful for her professional assistance. At one point we were just going to move to an airport hotel after the front desk was unable to correctly book our airport transfer at the correct time (after verifying it three times -it was still wrong and we were in track to miss our flights and our sailing). Bianca was able to convince us to stay and finally arranged a pick up at the correct time. She acknowledged there are issues be she did her best to correct them. She encouraged me to please fill out the guest survey she was emailing me however it was never sent. I have emailed her and the FOH team twice more requesting it, and still nothing a week later. Bladimir was an outstanding server and we are grateful to have benefited from his excellent service during our stay and he helped the hotel get another star. Spa treatments were very nice and highly recommended. They are also beyond reasonably priced. I would say to travelers that need things handled correctly and thoroughly, triple check everything the front desk arranges for you or inform you about. Better yet, make all arrangements yourself or through a third party.…
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was one of the most beautiful hotels we have ever experienced. The service and staff were amazing and the rooms were beautiful. The concierge, Danielle, was so helpful (she accompanied me to four pharmacies to attempt to obtain antimalarials that somehow never got into our baggage) and also gave a great tour of the hotel and taught us about its history. Breakfasts were excellent and the staff most attentive. Location was amazing.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Dec 20, 2022
Dear Gary: Thank you for choosing Casa Gangotena Boutique Hotel and for taking the time to write about your experience with us. We're very grateful for your 5-star review! We are also delighted to learn that you were pleased with Daniela´s help and house tour, and it will be our pleasure to share your kind compliments with Daniela and our Hotel team. We hope you enjoyed your trip through Ecuador, and we look forward to welcoming you once again in the future. Sincerely, Francisco Baca Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KSydelle wrote a review Nov 2022
Washington DC, District of Columbia109 contributions79 helpful votes
This hotel is beautiful. Our room was spacious and the meals we ate here were delicious. Service was excellent. It's centrally located in Quito, so it's a great place to stay while touring the city. Great views from the rooftop.
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Date of stay: November 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Dec 12, 2022
Dear Guest: Thank you for choosing Casa Gangotena Boutique Hotel and for taking the time to write about your experience with us. We're very grateful for your 5-star review! We are glad you enjoyed the beautiful views from our hotel and that you were able to take advantage of the thoughtful amenities we offer. We are also delighted to learn that you were pleased with our restaurant´s food and service, and it will be our pleasure to share your kind compliments with our team. We are also happy to learn that our location worked well for you. We hope you enjoyed your trip through Ecuador, and we look forward to welcoming you once again in the future. Sincerely, Francisco Baca Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Casa Gangotena for 3 nights after we left Mashpi Lodge and before we went to the Galapagos. Our room was huge-it was originally the dining room when the hotel was still someone's home. We had a view of the courtyard which was peaceful and quiet. The bathroom was enormous and marble. The staff was friendly, helpful and very accommodating. The breakfast, which was included, was extensive with a great variety of foods.
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Date of stay: November 2022
Value
Location
Service
Room Tip: All the rooms are lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Dec 12, 2022
Dear Guest: Thank you for choosing Casa Gangotena Boutique Hotel and for taking the time to write about your experience with us. We're very grateful for your 5-star review! We are glad you enjoyed the beautiful views from our hotel and that you were able to take advantage of the thoughtful amenities we offer. We are also delighted to learn that you were pleased with our restaurant´s food and service, and it will be our pleasure to share your kind compliments with our team. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Francisco Baca Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$367 - $623 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
31
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Frequently Asked Questions about Casa Gangotena
Which popular attractions are close to Casa Gangotena?
Nearby attractions include Museo Casa del Alabado (0.04 miles), Iglesia y Convento de San Francisco (0.08 miles), and Quito Old Town (0.1 miles).
What are some of the property amenities at Casa Gangotena?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Casa Gangotena?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Casa Gangotena?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Gangotena?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Casa Gangotena?
Conveniently located restaurants include Casa Gangotena Restaurant, Fabiolita, and La Vid Restaurante.
Does Casa Gangotena have airport transportation?
Yes, Casa Gangotena offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Casa Gangotena located near the city center?
Yes, it is 0.6 miles away from the center of Quito.
Are any cleaning services offered at Casa Gangotena?
Yes, dry cleaning and laundry service are offered to guests.
Does Casa Gangotena offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Casa Gangotena?
The staff speaks multiple languages, including English and Spanish.