Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Casa Gangotena Boutique Hotel in Quito is a luxurious establishment located in the heart of the city's Old Town, next to San Francisco Plaza. This historic mansion, once home to several Republican-era presidents and later owned by the Gangotena family, is known for its elegant interiors and rich history. It offers luxurious rooms, a restaurant serving Ecuadorian cuisine, and is the only Relais & Châteaux property in Quito. The hotel is ideally situated for exploring Quito's historic center and offers various tours to nearby attractions. It has received numerous awards, including being named Ecuador's Leading Boutique Hotel by the World Travel Awards in 2023.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in the Old Town, Casa Gangotena is celebrated for its exceptional location, offering guests easy access to historical landmarks and city delights. The hotel's luxurious amenities, including sumptuous rooms and exquisite cuisine, are often highlighted by guests, despite some comments on the lack of plug sockets and fridges.
While some reviewers find the pricing steep, many feel the indulgent experience and the top-notch service provided by dedicated staff offer good value. The elegant atmosphere, coupled with the hotel's consistent cleanliness, contributes to its overall charm and high regard among travelers.
Location
Central
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Top-notch
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This is clearly the most luxurious hotel in Quito & every part of it -- from the staff, to the decor, to the food, to the location -- is top notch! I could not have picked a better place to stay to start off my trip in Ecuador. I stayed in a beautiful room overlooking the square and the windows in the main room must be double-pane because I took a nap and closed the door to the bathroom (which I believe has only single-pane windows) and slept like a baby. The room is gorgeous and the beds/pillows extremely comfortable. The hotel is an old historic mansion and it definitely feels like it. I enjoyed a cocktail and tapas at happy hour on the rooftop and although pricey, it was some of my favorite food from my entire 2 week trip in Ecuador. The complimentary breakfast is a nice touch (basic items but they were good). Everyone that works there is extremely helpful, pleasant, and always smiling. I'd definitely recommend this place and compare it to a "Four Seasons" type brand & experience -- yes, it's expensive, but less expensive than staying at a Four Seasons or similar.
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Date of stay: November 2024
Value
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Location
Cleanliness
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Trip type: Traveled solo
Room Tip:Â Single pane windows in the bathroom but double pane in the bedrooms so when you need sleep, just...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Dec 31, 2024
Dear guest, Thank you for sharing your wonderful experience. We’re delighted to know you enjoyed every aspect of your stay, from the comfort of your room and the attentive service to the rooftop cocktails and tapas. Your kind comparison to a "Four Seasons" brand is truly an honor, and we’re thrilled to have exceeded your expectations. We would be delighted to welcome you back if your travels bring you to Quito again. Kindest Regards, Casa Gangotena
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A beautifully maintained and renovated old hotel in a great position in the old town of Quito. The service was faultless but the price for an average sized room including breakfast was very expensive for accommodation in Quito. The breakfast was also very good.
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Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Nov 5, 2024
Dear guest, It is really nice to hear that you had a pleasurable experience while staying with us at Casa Gangotena. Whether it was our service, our interiors, our location, or our guest-exclusive activities that impressed you the most, we're just happy that you spent some time with us and that your experience was a satisfying one. It is our goal to make your stay as comfortable and as memorable as possible. We look forward to welcoming you back to Casa Gangotena should your travels take you back through Quito in the future. Kindest Regards, Casa Gangotena
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As a first-time visitor to Ecuador, I couldn't have been happier with my stay at Casa Gangotena. The staff were incredibly friendly and welcoming, going above and beyond to ensure a comfortable experience. Their attention to detail was remarkable—I felt like my room was tidied up every time I stepped out, which made my stay feel truly luxurious. I highly recommend Casa Gangotena to anyone looking for the perfect home away from home. It made my trip unforgettable!
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Â This is a very high altitude city, take some altitude pills before visiting it ask the front desk...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Sep 4, 2024
Dear Elizabeth, We are very excited to hear that you enjoyed your stay with us. It is our mission to provide a wholly satisfying experience. From the smallest detail to the most unique moment, we aim to give the most attention and care that we can to everything that comprises the guest experience at Casa Gangotena. We love to hear from our guests because it is a great way to measure how we're doing and identify ways in which we can improve. So, we thank you for taking the time to share about your stay at our boutique hotel. Kindest Regards, Casa Gangotena
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Lived up to expectations, and more! The warm reception and welcome drink was a great start after a long travelling day and drive from the airport (45 mins on a public holiday evening).
We booked a junior suite with balcony, although the weather was such that we didn’t use the balcony in our two night stay, it gave a good size room and amenities and great view through the trees. We took advantage of the pleasant evening on arrival to enjoy the rooftop terrace with fantastic all around views from its prime location in the Old Town. The Tapis was perfect for us and service friendly including agreeing to open a bottle of bubbly for us to use over the two nights.
Food was very good throughout, breakfast, dinner and the occassional snacks. Similarly, the staff, without exception, were friendly and efficient.
No hesitation in recommending.
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Date of stay: January 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Jan 6, 2025
Dear Guest, Thank you for your wonderful review! We’re thrilled to hear that your stay exceeded expectations and that you enjoyed the warm welcome, rooftop views, and our team’s attentive service. It’s great to know your suite provided comfort and that you loved the food throughout your visit. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future. Kind regards, Casa Gangotena
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The hotel is part of the Relais & Chateaux group. The group is known for having strict standards for a hotel to be part of the brand. Offering “exquisite” haute cuisine, as well as luxurious facilities. I booked through my Amex Platinum Fine Hotels offers and was upgraded from the Deluxe room, to a balcony junior suite. I truly enjoyed the balcony with a patio table to dine and/or sit. I actually worked out there! The room didn’t have a desk for my electronics so I had to use the ledge for electronics on the wall, and one side of the bed had an extension cord for me to plug into as well but not nearly enough space, hence using the ledge on the wall. With 2 people staying, there really needs to be the option of an extension cord on both sides of the bed since there is no desk. The bed was a little firm for my liking and the bedding could have been softer. But a beautiful room nonetheless. the bathroom was all marble and had a nice soaking tub and large separate shower, but only 1 sink with a small amount of sink space. The ledge above the sink was helpful and there was room under the sink for storage. A marble ledge under the stunning stained glass window was also a great place to store toiletry bags. I received a lovely plate of fruit with a nice note from hotel staff, welcoming me to the hotel. Ample closet space in the large entertainment center. Now the food, the breakfast buffet was wonderful and staff in the restaurant efficient. Room service food was less than sub-par and unremarkable. Do go to the rooftop for dinner, happy hour, snacks, and views! Absolutely stunning at night. The whole hotel is simply gorgeous! And worth the visit to Quito!
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Date of stay: November 2024Trip type: Traveled on business
Room Tip: Don’t order room service. Same menu is at the bar. Eat at the restaurant on at the rooftop.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Dec 5, 2024
Dear guest, Thank you for your feedback. We appreciate your comments and will consider them for improvement. We’re glad you had a wonderful experience overall and hope to have you back soon for another memorable stay. Best regards, Casa Gangotena
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We recently stayed at Casa Gangotena and overall had a great experience. The hotel is beautifully restored, full of historic charm, and located in the heart of Quito’s old town—perfect for exploring the city. The rooftop bar is a lovely spot to relax with great views, and breakfast was very good, with a mix of buffet options and made-to-order dishes like Eggs Benedict and avocado toast.
Service was attentive, and while it was good, it was missing the extra level of refinement we’ve come to expect from Relais & Châteaux properties. Small details that would elevate the experience just weren’t quite there.
The rooms are spacious and comfortable. The bathroom was large and well-appointed but could benefit from better lighting at the vanity, additional lighting in the shower, more vanity space, and added storage under the window.
While Casa Gangotena is undoubtedly the best place to stay in Quito, the overall experience feels expensive for what it is. It’s a beautiful hotel with a great location, but at this price point, we expected a bit more in terms of amenities and attention to detail.
Would we stay here again? Yes—but with the understanding that you’re paying a premium primarily for the location and historic charm rather than an ultra-luxurious experience.
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Date of stay: March 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded 1 week ago
Dear Diane B,  Thank you for sharing your experience at Casa Gangotena! We’re delighted to hear that you enjoyed the hotel’s historic charm, prime location, and our rooftop bar’s stunning views. It’s also great to know that you appreciated our breakfast offerings and the comfort of our spacious rooms.  We truly value your feedback regarding the service and amenities. We are always looking for ways to refine our guests' experiences, and your insights help us improve the little details that make a stay truly exceptional.  We hope to have the pleasure of welcoming you back in the future and providing an even more memorable experience.  Best regards, Casa Gangotena
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Located in the central part of Quito, the hotel appears to be a favorite of the city’s well-to-do and is a popular socializing/special occasion destination. Keep this in mind as booking far in advance will yield the best room options. We found the rooms on the first floor that faced the main square had noise issues as the hallways transmitted sounds too efficiently. If you prefer a quiet location, request an upper floor room that fronts the internal courtyard or a suite that is at the far ends of the hotel. The rooms are spacious, tasteful, and colonial in style. We stayed in three different rooms due to passing back and forth during our Ecuador adventure. Some had a combined shower/bath and the bathtub rim was very high, making it quite a step up and out to exit. Unless you prefer a bath to a shower, request a room with a separate shower. I would also recommend being careful when using the elevator as the doors can close very abruptly. The best aspect of the hotel is the topnotch staff. They are very professional, efficient, and when you request something, they respond promptly. When we asked for someone to retrieve our bags at 3am, the porter arrived at the door in three minutes! We also recommend the chocolate tasting offered by the hotel. You’ll learn some interesting chocolate facts and how Quitoans enjoy a very unique version of hot chocolate.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
Room Tip:Â Rooms fronting the internal courtyard are the quietest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Jun 22, 2021
Dear Guest. We appreacte ytou take few of your time to send us such as great comment. We’re glad to hear that you enjoyed the property, facilities and mestizo cuisine. We hope you’ll consider visiting us again in the future. Best regards, Casa Gangotena
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This is a very nice, classy place. The staff is excellent and seems to anticipate your every wish. They have an excellent restaurant and a bar with imaginative cocktails. The beds are comfortable and the towels fluffy. I would have given them 5 stars, but for a few tiny details that I feel are nonetheless worth mentioning. A hotel of this caliber, in this day and age, should be aware that people want to charge their devices. We stayed in 3 different rooms on 3 occasions and I had to move bedside tables etc. to find an outlet. I also feel they are stingy with the bottled water in a city where foreigners are advised not to drink the water.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Apr 13, 2023
Dear guest, Thank you for choosing Casa Gangotena Boutique Hotel and for taking the time to write about your experience with us. Thanks for all the suggestions, they will allow us to greatly improve our service. We hope you enjoyed your trip through Ecuador, and we look forward to welcoming you in a near future. Sincerely
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Casa Gangotena proved to be the perfect home base for exploring Quito. Its location in the heart of the historic district is unbeatable, and the friendly staff made us feel welcome from the moment we arrived. The elegant ambiance, combined with excellent cuisine and impeccable service, truly elevated our stay.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Dec 19, 2024
Dear Jennifer, Thank you for your kind review! We’re thrilled to hear that Casa Gangotena was the perfect base for your time in Quito. It’s wonderful to know you enjoyed our location, hospitality, and cuisine. We look forward to welcoming you back in the future. Kind regards, Casa Gangotena
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The Casa Gangotena is one of the nicest small boutique hotels I have ever stayed in. First, the Staff are fabulous. No request from Bandages to a Bic lighter, to liquor service on the roof terrace, which overlooks Plaza de San Francisco and, in the distance, the highest peak in the Andes closest to Quito. Quito is at 8,000+ feet, the peak is over 12,000 ft.
At 8,000 feet I did not expect altitude sickness ( I had taken Diamox) and had no trouble walking. Think of San Francisco, but with the streets climbing more gradually and the tops of the hills not as high.
The room is a nice size with a large bathroom. In order to bathe/shower you need to step over a 2 foot high bathtub side. Room service menu is very small. Best to dine at the restaurant, if you can.
Also the hotel is not handicap friendly and the elevators are tiny—3 people only. While we are old, we needed help from the staff going up and down stairs without handrails.
The salon did a beautiful job on my pedicure, but did a terrible job blow drying Susan’s short thin hair (although she said it was one of the great head shampoos and scalp massage she had ever had.
There are 2 places to smoke cigars, in the back patio garden or on the rooftop terrace. I highly recommend the rooftop if it’s not too cold out rainy (although there is a large umbrella covering 2 of the three tables that are up there and the view cannot be matched.
The Restaurant at Casa Gangotena is superb. For more information on the restaurant, see my review on Open Table. The breakfast buffet was disappointing. The fruit was underripe and the juices, other than the Orange were sour or bitter, as if they had been made with not quite ripe fruit.
The a la carte has eggs to order and the omelette was good but the Ecuadorian eggs benedict were excellent.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip:Â I believe all of substantially all of the rooms are the same, but, if you can, get a room that...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Jun 13, 2022
Dear Randy: Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects that need to improve. We hope you enjoyed your trip through Ecuador, and we look forward to welcoming you once again in the future. Sincerely, Francisco Baca Hotel manager
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East Marion, New York68 contributions63 helpful votes
The hotel is gorgeous. We heard no noise from any construction while we were there. There was also no problem with Road access around the hotel. There is a dynamite pre-Columbia museum right around the corner.
There are more places to choose from in the Quito area.
PRICE RANGE
$413 - $553 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
31
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Which popular attractions are close to Casa Gangotena?
Nearby attractions include Museo Casa del Alabado (0.04 miles), FundaciĂłn Iglesia de la CompañĂa (0.1 miles), and Iglesia y Convento de San Francisco (0.04 miles).
