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Bolivar OE 6-41 and Cuenca St., Quito 170150 Ecuador
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (671)
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Panoramas (21)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 173 hotels in Quito
Location
Cleanliness
Service
Value
Travelers' Choice
Situated in a newly-restored historic mansion overlooking Plaza San Francisco, the three-story Casa Gangotena harbours 31 rooms, a showcase of eye-catching style, contemporary design, antiques, fine furnishings, modern technologies and quintessential comfort.
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Room & Suite (301)301
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Free breakfast
Patio
Walking tours
Highchairs available
Airport transportation
Business Center with Internet Access
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Full body massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
City View
Classic
Languages Spoken
English, Spanish
906Reviews8Q+A100Room tips
Traveler rating
  • 814
  • 67
  • 16
  • 2
  • 7
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
Rachel N wrote a review Mar 4
USA95 contributions44 helpful votes
We stayed at Casa Gangotena for two nights in February. The hotel is just breathtakingly beautiful, one of the most lovely we've ever stayed in. The service was also some of the best we've ever encountered. If we called down for anything, it was up being delivered to the room within a few minutes. Don't miss the delicious cocktails and view from the roof!
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Date of stay: February 2021
Value
Rooms
Service
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Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded 2 days ago
Dear Rachel Thanks for sharing about your recent trip to Quito and visit to Casa Gangotena. It makes us happy to hear that you liked the property. Thanks again for choosing us. Best regards, Casa Gangotena
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jennyseinert wrote a review Apr 2020
Wheeling, West Virginia273 contributions138 helpful votes
Hotel's Favorite
I took my son and daughter-in-law & 3 grandchildren to Quito , the Galápagos Islands, and Mashpi. We were there for 3 nights the 1st week of March before the pandemic became so widespread. I’m writing this because we loved this hotel any the staff was so fantastic that if travel becomes possible again, I would go back in a heartbeat. We arrived close to midnight and were greeted with juice. When we went to our rooms, one of the staff came by to see if we would like sandwiches as it was so late . They were wonderful; unfortunately the children fell asleep and missed theirs. The service sets this apart—it’s what I call “old school” throughout. Breakfasts were excellent and the day we left for Mashpi, we were running late,so I was able to pack a box. We are dinner there 2 nights because we really were too tired to go out. The food and service were outstanding and there was a nice wine list. We didn’t get to use the rooftop bar because of the rain but the view was wonderful. The downstairs bar had interesting drinks and we were given complimentary drink tickets. Fruit and desserts were in the rooms. Thought the beds were especially comfortable. People were so kind. I am hoping that all of you and your families are safe and healthy and when this madness ends, people will be able to enjoy your wonderful hotel again.
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Date of stay: March 2020Trip type: Traveled with family
3 Helpful votes
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Response from Customer Relationship Manager, Promocionar at Casa Gangotena
Responded Apr 16, 2020
Dear Jenny, There's nothing quite like a completely satisfying experience when visiting a fascinating destination. We are very glad to hear that you enjoyed your stay with us. We pride ourselves on providing remarkable accommodations, food, spaces, and service. Whether in our boutique hotel or on one of our guest-exclusive activities in the immediate vicinity of Casa Gangotena, we aim to make your moments as memorable as possible. Thank you so much for your kind words and your concern, we're well and safe. We hope you and your loved ones are safe too. Kindest Regards, Casa Gangotena
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Kenny l wrote a review Feb 2021
7 contributions
+1
I highly recommend this Hotel! They really go out of their way to accommodate every need and are so conveniently located in Quito. The staff was absolutely wonderful and I feel so greatful that I booked with them. Absolutely Wonderful!
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Date of stay: February 2021Trip type: Traveled on business
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Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded 1 week ago
Dear Guest. Thanks for sharing about your experience at Casa Gangotena. Your feedback is always welcome in our efforts to keep improving. Casa Gangotena, as you might know, has played a big role in Quito’s history and we are pleased to know you were comfortable with us. Best regards, Casa Gangotena
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Todd H wrote a review Jan 2021
Los Angeles, California97 contributions17 helpful votes
We recently stayed at Casa Gangatena from Jan. 2,2021 through the 4th following a Galapagos cruise. Let me just say that in every way the hotel exceeded expectations...from location, decor, service, and Covid-19 prevention measures. We were so impressed with everything. Location, location, location...service, service, service and so accommodating with request. Was the perfect ending to our trip to Ecuador. Special thanks to Elizabeth the concierge who helped coordinate trip before hand and hosted a special Ecuadorian chocolate tasting...very special moment. Also special thank you to Damien who escorted us to San Francisco Church for a tour of the inner courtyard and towers at sunset on our last evening. Thank you to everyone there. It was just perfect.
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Date of stay: January 2021
Value
Service
Sleep Quality
Room Tip: We loved the views from our terrace level room.
See more room tips
1 Helpful vote
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Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Jan 15, 2021
Dear Tood Thank you very much for your fantastic score. We pride ourselves on the quality of our service and facilities. We want to make your visit remembered as the best moment of your trip. Our location allows our guests to enjoy the colonial part of Quito just a few steps from the comfort of your room. We look forward to your soon return. Best regards. Casa Gangotena.
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Randi S wrote a review Jan 2021
Voorhees, New Jersey54 contributions46 helpful votes
Wow - this hotel is beautiful- you feel like your are in a perfectly restored European hotel. The rooms and bathrooms are spacious and decorated beautifully. Beautiful floral arrangements are all over the hotel. The food at the restaurant was delicious and with excellent service. Ecuador takes COVID precautions to a new level in comparison to the USA. This hotel is very cautious with anti bacterial sprays everywhere and spray downs when you enter the property. This is one of most beautiful hotels we have ever stayed at. Highly recommend this property and know that you are very safe.
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Response from Customer Relationship Manager, Marketing at Casa Gangotena
Responded Jan 6, 2021
Dear Friend We appreciate your magnificent rating to our hotel. We take care of our guests and staff, reason why we pay special attention to security measures. Our intention is to provide you with a safe place and allow you to feel comfortable in our facilities while enjoying your trip with the best service. We hope you can visit us again soon. Best regards Casa Gangotena
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Previous
PRICE RANGE
$328 - $699 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
31
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Frequently Asked Questions about Casa Gangotena
Which popular attractions are close to Casa Gangotena?
Nearby attractions include Museo Casa del Alabado (0.03 miles), Quito Old Town (0.1 miles), and Iglesia y Convento de San Francisco (0.08 miles).
What are some of the property amenities at Casa Gangotena?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Casa Gangotena?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Casa Gangotena?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Gangotena?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Casa Gangotena?
Conveniently located restaurants include Casa Gangotena Restaurant, Fabiolita, and La Purísima.
Does Casa Gangotena have an airport shuttle?
Yes, Casa Gangotena offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Casa Gangotena located near the city center?
Yes, it is 0.6 miles away from the center of Quito.
Are any cleaning services offered at Casa Gangotena?
Yes, dry cleaning and laundry service are offered to guests.
Does Casa Gangotena offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Casa Gangotena?
The staff speaks multiple languages, including English and Spanish.